Virtualization for Cisco HCS for Contact Center

Supported Versions of VMware vSphere ESXi= 7.0 inclusive of all updates

Component &

Capacity Point

VM Configuration Requirements

click to download OVA file for this version

vCPU

Megahertz (MHz)

Physical CPU Base Frequency

vRAM 

vDisk 

vNIC

Router 

4

4000

2.50 GHz

8 GB

1 x 80 GB

2

Logger 

4

6000

2.50 GHz

8 GB

1 x 80 GB 

2

Rogger 

4

5000

2.50 GHz

6 GB

1 x 80 GB 

2

Small PG 

2

2000

2.50 GHz

6 GB

1 x 80 GB

2

Medium PG 

2

4000

2.50 GHz

6 GB

1 x 80 GB

2

Large PG 

4

10000

2.50 GHz

6 GB

1 x 80 GB

2

Administration Server - AW 

1

750

2.50 GHz

2 GB

1 x 80 GB

1

AW-HDS 

8

17500

2.50 GHz

16 GB

1 x 80 GB 

1

AW-HDS-DDS 

4

5000

2.50 GHz

16 GB

1 x 80 GB 

1

HDS-DDS 

8

17500

2.50 GHz

16 GB

1 x 80 GB 

1

Live Data for 36000 concurrent agents 

18

36000

2.50 GHz

68 GB

1 x 146 GB

1

Live Data for 24000 concurrent agents 

12

24000

2.50 GHz

46 GB

1 x 146 GB

1

Live Data for 12000 concurrent agents 

8

16500

2.50 GHz

30 GB

1 x 146 GB

1

Live Data for 4000 concurrent agents 

4

5500

2.50 GHz

30 GB

1 x 146 GB

1

Cisco Identity Service (IdS) Server for 36000 concurrent agents 

10

3000

2.50 GHz

10 GB

1 x 146 GB

1

Cisco Identity Service (IdS) Server for 24000 concurrent agents 

8

3000

2.50 GHz

10 GB

1 x 146 GB

1

Cisco Identity Service (IdS) Server 

4

1500

2.50 GHz

10 GB

1 x 146 GB

1

Cisco Enterprise Chat and Email 

4

4000

2.50 GHz

20 GB

1 x 80 GB 

1

Notes:

• This Virtual Machine Template does not automatically provision the required application database virtual disk drive. See the Installing and Upgrading Guide for Cisco Hosted Collaboration Solution for Contact Center and the Cisco Hosted Collaboration Solution for Contact Center Configuration Guide, for instructions on database drive creation post-VM template deployment. 
• For more information on VM configurations, see
• Notes on Unified CCE Release 12.5 VM Configurations  
• Virtualization for Unified Contact Center Enterprise - Additional Information
• Notes on UCS Tested Reference Configuration and Specs-based Support or Notes on Megahertz (MHz) Sizing.
• For all other details on hardware and VMware support, see Cisco Collaboration Infrastructure.
• For details on modeling VM placement on a user defined hardware configuration, see the Quote Collab application.

Supported Versions of VMware vSphere ESXi= 7.0 inclusive of all updates

Component &

Capacity Point

VM Configuration Requirements

click to download OVA file for this version

vCPU

Megahertz (MHz)

Physical CPU Base Frequency

vRAM 

vDisk 

vNIC

Router 

4

4000

2.50 GHz

8 GB

1 x 80 GB

2

Logger 

4

6000

2.50 GHz

8 GB

1 x 80 GB 

2

Rogger 

4

5000

2.50 GHz

6 GB

1 x 80 GB 

2

Small PG 

2

2000

2.50 GHz

6 GB

1 x 80 GB

2

Medium PG 

2

4000

2.50 GHz

6 GB

1 x 80 GB

2

Large PG 

4

10000

2.50 GHz

6 GB

1 x 80 GB

2

Administration Server - AW 

1

750

2.50 GHz

2 GB

1 x 80 GB

1

AW-HDS 

8

17500

2.50 GHz

16 GB

1 x 80 GB 

1

AW-HDS-DDS 

4

5000

2.50 GHz

16 GB

1 x 80 GB 

1

HDS-DDS 

8

17500

2.50 GHz

16 GB

1 x 80 GB 

1

Extra Large Live Data 

12

24000

2.50 GHz

36 GB

1 x 146 GB

1

Large Live Data 

8

16500

2.50 GHz

24 GB

1 x 146 GB

1

Small Live Data 

4

5500

2.50 GHz

24 GB

1 x 146 GB

1

Cisco Identity Service (IdS) Server 

4

1500

2.50 GHz

10 GB

1 x 146 GB

1

Cisco Identity Service (IdS) Server for 24000 concurrent agents 

8

3000

2.50 GHz

10 GB

1 x 146 GB

1

Cisco Remote Expert Mobile Application 

4

8400

2.50 GHz

4 GB

1 x 40 GB

1

Cisco Remote Expert Mobile Media Broker 

8

16800

2.50 GHz

8 GB

1 x 40 GB

1

Cisco Enterprise Chat and Email 

4

4000

2.50 GHz

20 GB

1 x 80 GB 

1

Notes:

• This Virtual Machine Template does not automatically provision the required application database virtual disk drive. See the Installing and Upgrading Guide for Cisco Hosted Collaboration Solution for Contact Center and the Cisco Hosted Collaboration Solution for Contact Center Configuration Guide, for instructions on database drive creation post-VM template deployment. 
• For more information on VM configurations, see
• Notes on Unified CCE Release 12.0 VM Configurations 
• Virtualization for Unified Contact Center Enterprise - Additional Information
• Notes on UCS Tested Reference Configuration and Specs-based Support or Notes on Megahertz (MHz) Sizing.
• For all other details on hardware and VMware support, see Cisco Collaboration Infrastructure.
• For details on modeling VM placement on a user defined hardware configuration, see the Quote Collab application.