Virtualization for Cisco HCS for Contact Center - Supplemental Information

Contents Version 12.5(1) Version 12.0(1) Version 11.6(1) Version 11.5(1) HCS for Contact Center Network Configuration in a Virtualized Environment Notes on UCS Tested Reference Configuration and Specs-based Support Oversubscription Support Notes on Megahertz (MHz) Sizing Installing VMware Tools Timekeeping Best Practices for Windows System Performance Monitoring Using Windows Perfmon Counters

Cisco Collaboration Virtualization Support

The table below is for convenience and is a snapshot summary only. When in doubt or if there is a conflict, check the product details page by clicking on the product name.

For a given application, this table only summarizes the indicated version (which is usually the latest version in a Unified Communications System Release Set). 
For older versions or unlisted versions, check the product details page by clicking on the product name.

Version 12.5(1) (top)

IMPORTANT: The Nexus 1000v and other Cisco distributed virtual switches based on the Nexus 1000v are not compatible with ESXi 6.5.

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support = Limited (see notes) Supported Versions of VMware vSphere ESXi = 6.5 inclusive of all updates and 6.7 inclusive of all updates (C240 M5 servers require minimum ESXi 6.5 U2.) Supported VMware Virtual Machine Hardware Version = 13 Supported VMware VMFS (Virtual Machine File System)= ESXi 6.5 with VMFS 5, ESXi 6.5 U2 and later updates with VMFS 6, and ESXi 6.7 with VMFS 5 or 6
Component and Capacity Point VM Configuration Requirements (see OVA details of each component page for details) Download OVA				Supported Hardware (Latest)
				UCS Tested Reference Configurations					UCS or 3rd-party Specs-based on Intel Xeon
VCPU	vRAM	vDisk	vNIC	BE6000S XS TRC	BE6000M S TRCs	BE6000H S+TRCs	BE7000M M TRCs	BE7000H L TRCs	Full UC Perf. CPUs	Restricted UC Perf. CPUs
Cisco Unified Communications Manager1				No	No	No	No	Yes	Yes (see details)	No
Cisco Unified Contact Center Enterprise				No	No	No	No	Yes	Yes (see details)	No
Cisco Unified Intelligence Center				No	No	No	No	Yes	Yes (see details)	No
Cisco Unified Customer Voice Portal				No	No	No	No	Yes	Yes (see details)	No
Cisco Virtualized Voice Browser				No	No	No	No	Yes	Yes (see details)	No
Cisco MediaSense				No	No	No	No	Yes	Yes (see details)	No
Cisco Customer Collaboration Platform				No	No	No	No	Yes	Yes (see details)	No
Cisco Finesse				No	No	No	No	Yes	Yes (see details)	No
Cisco Enterprise Chat and Email				No	No	No	No	Yes	Yes (see details)	No
Avaya PG				No	No	No	No	Yes	Yes (see details)	No
Cisco Prime Collaboration Assurance				No	No	No	No	Yes	Yes (see details)	No
Cisco Contact Center Domain Manager				No	No	No	No	Yes	Yes (see details)	No
Live Data for 36000 concurrent agents* See notes				No	No	No	No	Yes	Yes (see details)	No
Live Data for 24000 concurrent agents* See notes				No	No	No	No	Yes	Yes (see details)	No
Live Data for 12000 concurrent agents * See notes				No	No	No	No	Yes	Yes (see details)	No
Live Data for 4000 concurrent agents* See notes				No	No	No	No	Yes	Yes (see details)	No
Cisco Identity Service (IdS) for 36000 concurrent agents See notes				No	No	No	No	Yes	Yes (see details)	No
Cisco Identity Service (IdS) for 24000 concurrent agents See notes				No	No	No	No	Yes	Yes (see details)	No
Cisco Identity Service (IdS) Server See notes				No	No	No	No	Yes	Yes (see details)	No
Cisco Identity Service (IdS) Server See notes				No	No	No	No	Yes	Yes (see details)	No

*The RAM reservations for Live Data have changed since 12.5 FCS, and what is captured on this virtualization page currently are the most up-to-date hardware resource requirements.

Version 12.0(1) (top)

IMPORTANT: The Nexus 1000v and other Cisco distributed virtual switches based on the Nexus 1000v are not compatible with ESXi 6.5.

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support = Limited (see notes) Supported Versions of VMware vSphere ESXi = 6.0 U2 and later updates, 6.5 inclusive of all updates and 6.7 inclusive of all updates (C240 M5 servers require minimum ESXi 6.5 U2.) Supported VMware Virtual Machine Hardware Version = 11 Supported VMware VMFS (Virtual Machine File System) = ESXi 6.0 U2 with VMFS 5, ESXi 6.5 with VMFS 5, ESXi 6.5 U2 and later updates with VMFS 6, and ESXi 6.7 with VMFS 5 or 6
Component and Capacity Point VM Configuration Requirements (see OVA details of each component page for details) Download OVA				Supported Hardware (Latest)
				UCS Tested Reference Configurations					UCS or 3rd-party Specs-based on Intel Xeon
VCPU	vRAM	vDisk	vNIC	BE6000S XS TRC	BE6000M S TRCs	BE6000H S+TRCs	BE7000M M TRCs	BE7000H L TRCs	Full UC Perf. CPUs	Restricted UC Perf. CPUs
Cisco Unified Communications Manager1				No	No	No	No	Yes	Yes (see details)	No
Cisco Unified Contact Center Enterprise				No	No	No	No	Yes	Yes (see details)	No
Cisco Unified Intelligence Center				No	No	No	No	Yes	Yes (see details)	No
Cisco Unified Customer Voice Portal				No	No	No	No	Yes	Yes (see details)	No
Cisco Virtualized Voice Browser				No	No	No	No	Yes	Yes (see details)	No
Cisco MediaSense				No	No	No	No	Yes	Yes (see details)	No
Cisco SocialMiner				No	No	No	No	Yes	Yes (see details)	No
Cisco Finesse				No	No	No	No	Yes	Yes (see details)	No
Cisco Enterprise Chat and Email				No	No	No	No	Yes	Yes (see details)	No
Avaya PG				No	No	No	No	Yes	Yes (see details)	No
Cisco Prime Collaboration Assurance				No	No	No	No	Yes	Yes (see details)	No
Cisco Contact Center Domain Manager				No	No	No	No	Yes	Yes (see details)	No
Extra Large Live Data Server See notes				No	No	No	No	Yes	Yes (see details)	No
Large Live Data Server See notes				No	No	No	No	Yes	Yes (see details)	No
Small Live Data Server See notes				No	No	No	No	Yes	Yes (see details)	No
Cisco Identity Service (IdS) Server See notes				No	No	No	No	Yes	Yes (see details)	No

^{1.HCS for CC 12.0 only supports CUCM 11.5.}

Version 11.6(1) (top)

IMPORTANT: The Nexus 1000v and other Cisco distributed virtual switches based on the Nexus 1000v are not compatible with ESXi 6.5.

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support = Limited (see notes) Supported Versions of VMware vSphere ESXi = 5.5 inclusive of all updates, 6.0, 6.5, 6.5 U2 and later updates, 6.7 inclusive of all updates (C240 M5 servers require minimum ESXI 6.5 U2) Supported VMware Virtual Machine Hardware Version = 9 Supported VMware VMFS (Virtual Machine File System) = ESXi 5.5, 6.0, and 6.5 with VMFS 5, ESXi 6.5 U2 and later updates with VMFS 6, ESXi 6.7 with VMFS 5 or 6.
Component and Capacity Point VM Configuration Requirements (see OVA details of each component page for details) Download OVA				Supported Hardware (Latest)
				UCS Tested Reference Configurations					UCS or 3rd-party Specs-based on Intel Xeon
VCPU	vRAM	vDisk	vNIC	BE6000S XS TRC	BE6000M S TRCs	BE6000H S+TRCs	BE7000M M TRCs	BE7000H L TRCs	Full UC Perf. CPUs	Restricted UC Perf. CPUs
Cisco Unified Communications Manager1				No	No	No	No	All except HX220c M5SX TRC#1	Yes (see details)	No
Cisco Unified Contact Center Enterprise				No	No	No	No	All except HX220c M5SX TRC#1	Yes (see details)	No
Cisco Unified Intelligence Center				No	No	No	No	All except HX220c M5SX TRC#1	Yes (see details)	No
Cisco Unified Customer Voice Portal				No	No	No	No	All except HX220c M5SX TRC#1	Yes (see details)	No
Cisco Virtualized Voice Browser				No	No	No	No	All except HX220c M5SX TRC#1	Yes (see details)	No
Cisco Media Sense				No	No	No	No	All except HX220c M5SX TRC#1	Yes (see details)	No
Cisco SocialMiner				No	No	No	No	All except HX220c M5SX TRC#1	Yes (see details)	No
Cisco Finesse				No	No	No	No	All except HX220c M5SX TRC#1	Yes (see details)	No
Cisco Enterprise Chat and Email				No	No	No	No	All except HX240c M5SX TRC#1	Yes (see details)	No
Remote Silent Monitoring				No	No	No	No	All except HX220c M5SX TRC#1	Yes (see details)	No
Avaya PG				No	No	No	No	All except HX220c M5SX TRC#1	Yes (see details)	No
Cisco Prime Collaboration Assurance				No	No	No	No	All except HX220c M5SX TRC#1	Yes (see details)	No
Cisco Contact Center Domain Manager				No	No	No	No	All except HX220c M5SX TRC#1	Yes (see details)	No
Large Live Data Server See notes				No	No	No	No	All except HX220c M5SX TRC#1	Yes (see details)	No
Small Live Data Server See notes				No	No	No	No	All except HX220c M5SX TRC#1	Yes (see details)	No
Cisco Identity Service (IdS) Server See notes				No	No	No	No	All except HX220c M5SX TRC#1	Yes (see details)	No

^{1.HCS for CC 11.6 only supports CUCM 11.5.}

Version 11.5(1) (top)

Co-residency support = Limited (see notes) Supported Versions of VMware vSphere ESXi = 5.5, 6.0 Supported VMware Virtual Machine Hardware Version = 9 Supported VMware VMFS (Virtual Machine File System) = 5 only. (IMPORTANT: HCS for CC 11.5 does not support the ESXi 6.5's default of VMFS v6.)
Component and Capacity Point VM Configuration Requirements (see OVA details of each component page for details) Download OVA				Supported Hardware (Latest)
				UCS Tested Reference Configurations					UCS or 3rd-party Specs-based on Intel Xeon
VCPU	vRAM	vDisk	vNIC	BE6000S XS TRC	BE6000M S TRCs	BE6000H S+TRCs	BE7000M M TRCs	BE7000H L TRCs	Full UC Perf. CPUs	Restricted UC Perf. CPUs
Cisco Unified Communications Manager				No	No	No	No	Yes (see details)	Yes (see details)	No
Cisco Unified Contact Center Enterprise				No	No	No	No	Yes (see details)	Yes (see details)	No
Cisco Unified Intelligence Center				No	No	No	No	Yes (see details)	Yes (see details)	No
Cisco Unified Customer Voice Portal				No	No	No	No	Yes (see details)	Yes (see details)	No
Cisco Virtualized Voice Browser				No	No	No	No	Yes (see details)	Yes (see details)	No
Cisco MediaSense				No	No	No	No	Yes (see details)	Yes (see details)	No
Cisco SocialMiner				No	No	No	No	Yes (see details)	Yes (see details)	No
Cisco Finesse				No	No	No	No	Yes (see details)	Yes (see details)	No
Cisco Enterprise Chat and Email				No	No	No	No	Yes (see details)	Yes (see details)	No
Remote Silent Monitoring				No	No	No	No	Yes (see details)	Yes (see details)	No
Avaya PG				No	No	No	No	Yes (see details)	Yes (see details)	No
Cisco Prime Collaboration Assurance				No	No	No	No	Yes (see details)	Yes (see details)	No
Cisco Contact Center Domain Manager				No	No	No	No	Yes (see details)	Yes (see details)	No
Cisco Identity Service (IdS) Server See notes				No	No	No	No	Yes	Yes (see details)	No

 

HCS for Contact Center Network Configuration in a Virtualized Environment (top)

HCS for Contact Center solution supports the following softswitches:

Softswitch	Support
VMware vNetwork Standard Switch (vSS or vSwitch)	Y(C)
VMware vNetwork Distributed Switch (vDS)	Y(C)
Cisco Nexus 1000V	Y(C)
Cisco Application Virtual Switch (AVS)	N

Y(C) means that the softswitch is supported with caveats. HCS for Contact Center has High Availability requirements for network communications that must be met by the chosen softswitch, as follows: 

• For details on using the vNetwork Standard Switch, see Unified CCE Network Configuration in a Virtualized Environment.
• For details on using the vNetwork Distributed Switch, see the vSS designs in the previous bullet. You can adapt the vSS designs for vDS.
• For details on using the Nexus 1000v with Unified CCE, see Nexus 1000v Support in Unified CCE.
• For general details on support policies for softswitches, see Virtualization Software Requirements.

Follow these guidelines for enabling Quality of Service (QoS) in Unified CCE:

• Enable QoS for all Unified CCE Private network traffic.
• For Visible (Public) network traffic, you can use QoS in the 2000 Agent and 4000 Agent Reference Designs.
• For Visible (Public) network traffic in a 12,000 Agent Reference Design, QoS can delay the detection of server failures.
• For details, refer to the appropriate Quality of Service (QoS) section in the Solution Design Guide for Cisco Hosted Collaboration Solution for Contact Center.

Notes on UCS Tested Reference Configuration and Specs-based Support (top)

Cisco announces end of sale and end of life for:

• Cisco UCS C220 M3 Rack Server from December 31, 2016.
• Cisco Unified Computing System B-Series Blade Servers (B200 M4, B420 M4, B260 M4 and B460 M4) from February 14, 2019.
• Cisco Unified Computing System C-Series Rack Severs (C220 M4, C240 M4 and C460 M4) from February 14, 2019.

When the hardware support is specified as "Yes (See details)", the following exception exists, as applicable to the TRC or Specs-based policy referenced:

HCS for CC 11.6 and HCS for CC 12.0 only provides spec-based support for Hyperflex TRCs (M4 or HX220c M5SX).