Virtualization for Cisco Unified Contact Center Domain Manager

Contents

Versions 12.0(1)

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Note: C240 M5 servers require minimum ESXI 6.5 U2. For application fresh installs on ESXi 6.5 (VMFS5 only) and/or vCenter 6.5, use the minimum OVA file version.

Component and Capacity Point

VM Configuration Requirements


Download OVA

Supported Hardware (Latest)
UCS Tested Reference Configurations UCS or 3rd-party Specs-based on Intel Xeon
VCPU vRAM vDisk vNIC BE6000S XS TRC
BE6000M S TRCs BE6000H S+TRCs
BE7000M M TRCs BE7000H L TRCs Full UC Perf. CPUs Restricted UC Perf. CPUs
CCDM Database Server

8 32 GB

1 x 80 GB

1 x 200 GB

1 x 25 GB

1 No No No

No

All except HX240c M5SX TRC#1 Yes

(see details)
No
CCDM App/Web Server

8 32 GB

1 x 80 GB

1 x 100 GB

1 No No No

No

All except HX240c M5SX TRC#1 Yes

(see details)
No


Versions 11.5(1) and 11.6(1)(top)

Component and Capacity Point

VM Configuration Requirements


Download OVA

Supported Hardware (Latest)
UCS Tested Reference Configurations UCS or 3rd-party Specs-based on Intel Xeon
VCPU vRAM vDisk vNIC BE6000S XS TRC
BE6000M S TRCs BE6000H S+TRCs
BE7000M M TRCs BE7000H L TRCs Full UC Perf. CPUs Restricted UC Perf. CPUs
CCDM Database Server

8 32 GB

1 x 80 GB

1 x 200 GB

1 x 25 GB

1 No No No

No

All except HX240c M4SX TRC#1 Yes

(see details)
No
CCDM App/Web Server

8 32 GB

1 x 80 GB

1 x 100 GB

1 No No No

No

All except HX240c M4SX TRC#1 Yes

(see details)
No


Notes on UCS Tested Reference Configuration and Specs-based Support (top)

Cisco announces end of sale and end of life for:

When the hardware support is specified as "Yes (See details)", the following exceptions exist, as applicable to the TRC or Specs-based policy referenced:

  • HCS for CC 12.0 only provides spec-based support for HX240c M5SX.
  • For more information on Unified CCE oversubscription support policy for 11.5 and 11.6, see the Virtual Machines Resource Provisioning Policy section in the Cisco Hosted Collaboration Solution for Contact Center Design Guide.

    Cisco HCS for CC supports Cisco UCS servers only under the specs-based support policy. 3rd party servers are not supported

    IOPS and Storage System Performance Requirements (top)


    CCDM Component
    IOPS
    Disk Read KBytes / sec.
    Disk Write KBytes / sec.
    Operating Conditions
    Peak
    Avg.
    95th Pct.
    Peak
    Avg.
    95th Pct.
    Peak
    Avg.
    95th Pct.
    CCDM (DB)
    502
    158
    N/A
    N/A
    N/A
    N/A
    N/A
    N/A
    N/A
    8000 agents, 175 concurrent users per web server
    CCDM (Web)
    1723
    802
    N/A
    N/A
    N/A
    N/A
    N/A
    N/A
    N/A
    8000 agents, 175 concurrent users per web server