Virtualization for Cisco Unified Customer Voice Portal

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For more information, please see Virtualization for Cisco Unified Customer Voice Portal - Additional Information.


Version 12.0(x)

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ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi= 6.0 update 1, 6.5 (C240 M5 servers require minimum ESXI 6.5 U2.   VMFS5 only)
Click for "IOPS"
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

CVP Server (call server + VXML Server)
See notes

4
(3000 MHz)

12 GB

1 x 250 GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes

No

Reporting Server(Large)
See notes

4
(1800 MHz)

6 GB

1 x 80 GB
1 x 438 GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes

No

Operations Console
See notes

2
(400 MHz)

4 GB

1 x 80 GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes

No

Media Server
See notes

See notes

 


Version 11.6(x)

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ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi= 5.5 update 2, 6.0 update 1, 6.5 (C240 M5 servers require minimum ESXI 6.5 U2.   VMFS5 only)
Supported VMware VMFS (Virtual Machine File System)= ESXi 5.5 and 6.0 with VMFS 5 only, ESXi 6.5 with VMFS 5, ESXi 6.5 U2 with VMFS 6
Click for "IOPS"
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

CVP Server (call server + VXML Server)
See notes

4
(3000 MHz)

10 GB

1 x 250 GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes

No

Reporting Server(Large)
See notes

4
(1800 MHz)

6 GB

1 x 80 GB
1 x 438 GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes

No

Operations Console
See notes

2
(400 MHz)

4 GB

1 x 80 GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes

No

Media Server
See notes

See notes

 


Version 11.5(x)

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ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi= 5.5 update 2, 6.0 update 1
Click for "IOPS"
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

Co-located Call Server + VXML Server
See notes

4
(3000 MHz)

10 GB

1 x 250 GB

1

No

No

No

No

No

Yes

No

Reporting Server(Large)
See notes

4
(1800 MHz)

6 GB

1 x 80 GB
1 x 438 GB

1

No

No

No

No

No

Yes

No

Operations Console
See notes

2
(400 MHz)

4 GB

1 x 80 GB

1

No

No

No

No

No

Yes

No

Media Server
See notes

See notes

 


Version 11.0(x)

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ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi= 5.1 update 3, 5.5 update 2, 6.0
Click for "IOPS"
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

Co-located Call Server + VXML Server
See notes

4

6 GB

1 x 150 GB

1

No

No

No

No

No

Yes

No

Reporting Server(Large)
See notes

4

4 GB

1 x 72 GB
1 x 438 GB

1

No

No

No

No

No

Yes

No

Operations Console
See notes

2

2 GB

1 x 80 GB

1

No

No

No

No

No

Yes

No

Media Server
See notes

See notes


Version 10.0(x) and 10.5(x)

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ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi=

Click for "IOPS"

10.5(x): 5.1, 5.5, 6.0
10.0(x): 5.0, 5.1, 5.5
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

Co-located Call Server + VXML Server
See notes

4

4 GB

1 x 146 GB

1

No

No

No

No

No

Yes

No

Reporting Server(Large)
See notes

4

4 GB

1 x 72 GB
1 x 438 GB

1

No

No

No

No

No

Yes

No

Operations Console
See notes

2

2 GB

1 x 40 GB

1

No

No

No

No

No

Yes

No

Media Server
See notes

See notes

 


Version 9.0(x)

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ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= UC with UC only
Supported Versions of VMware vSphere ESXi= 4.1, 5.0, 5.1, 5.5
Click for "IOPS"
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

Co-located Call Server + VXML Server
See notes

4

4 GB

1 x 146 GB

1

No

No

No

No

No

Only with FC SAN storage

No

Reporting Server(Large)
See notes

4

4 GB

1 x 72 GB
1 x 438 GB

1

No

No

No

No

No

Only with FC SAN storage

No

Operations Console
See notes

2

2 GB

1 x 20 GB

1

No

No

No

No

No

Only with FC SAN storage

No

Media Server
See notes

See notes

 


Version 8.5(x)

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ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= UC with UC only
Supported Versions of VMware vSphere ESXi= 4.0U1+, 4.1, 5.0
Click for "IOPS"
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

Co-located Call Server + VXML Server
See notes

4

4 GB

1 x 146 GB

1

No

No

No

No

No

No

No

Reporting Server(Large)
See notes

4

4 GB

1 x 72 GB
1 x 438 GB

1

No

No

No

No

No

No

No

Operations Console
See notes

2

2 GB

1 x 20 GB

1

No

No

No

No

No

No

No

 


Version 8.0(x)

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ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= UC with UC only
Supported Versions of VMware vSphere ESXi= 4.0U1+, 4.1 only
Click for "IOPS"
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

Co-located Call Server + VXML Server
See notes

4

4 GB

1 x 146 GB

1

No

No

No

No

No

No

No

Reporting Server(Large)
See notes

4

4 GB

1 x 72 GB
1 x 438 GB

1

No

No

No

No

No

No

No

Operations Console
See notes

2

2 GB

1 x 20 GB

1

No

No

No

No

No

No

No

 


Notes on Call+VXML Server VM configuration

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The following deployments and Unified CVP components have not been qualified and are not supported in virtualization:

  • H323 Call flow Deployment
  • Distributed VXML Server and Call Server deployment where each server runs on a separate VM
  • All in one lab deployment with small reporting server.

    Note: Unified CVP components are supported on the UCS platform only in a virtualized environment with ESXi server.

    Depending on design requirements, the Media Server component may either be hosted in this VM, or run in a separate VM (see Notes on Media Server VM configuration).


  • Notes on Reporting Server VM configuration

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    The creation of the virtual machine for the Reporting Server requires a large virtual disk size. Max disk size for a single VM to be 438GB for the large reporting server. Steps to configure the ESXi for CVP Reporting server to RAID10 found at CVP Reporting Server Configuration.


    Notes on Operations Console VM configuration

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    None.


    Notes on Media Server VM configuration

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    The Media Server component may either run inside the Call+VXML Server VM or run in a separate VM.

    If it runs in a separate VM, it can either use the same VM configuration as the Operations Console or be a customer-tailored VM configuration (since this is a 3rd-party VM).


    Notes on UCS Tested Reference Configuration and Specs-based Support

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    The EOS notice for the Cisco Business Edition 7000M server does not apply to the C220M3SFF TRC (SKU: UCUCS-EZ-C220M3S) or C240M3S TRC #1 (SKU: UCUCS-EZ-C240M3S. The C220M3SFF TRC and C240M3S TRC #1 will continue to be sold until these M3 TRC servers are EOS.

    When the hardware support is specified as "Yes (See details)", the following exceptions exist, as applicable to the TRC or Specs-based policy referenced: The UCS M4 generation of C series servers is supported for use with any version of the Cisco Unified CVP where the UCS M3 TRCs are supported as long as the firmware 2.0(9c) and later applied on the UCS C M4 series.


    IOPS and Storage System Performance Requirements

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    Windows 2003 R2 Server:

    IOPS Summary: (Unit in Number, Data are Blade-based)
    CVP Server Component Average Max 95th Percentile
    Call Server/ VXML Servers 380 1536 797
    Reporting Server 692 3403 2024
    Operation Server NA (Insignificant) NA NA

    Windows 2008 R2 Server:

    IOPS metrics measured in peak load conditions with failover:
    CVP Server Average Max 95th Percentile
    Call Server/ VXML Servers/ Media Servers 50 1300 124
    Reporting Server 329 1250 984
    Operation Server 22 100 80

    IOPS metrics measured in peak load conditions with no failover:
    CVP Server Average Max 95th Percentile
    Call Server/ VXML Servers/ Media Servers 21 450 30
    Reporting Server 40 930 56
    Operation Server 22 100 80

    Read/Write Ratio:
    CVP Server Average Max 95th Percentile
    Call Server/ VXML Servers/ Media Servers 199/327 2249/1654 411/928
    Reporting Server 3563/3000 14375/15390 10010/11506
    Operation Server 22/21 107/94 67/79

    Windows 2012 R2 Server:

    IOPS metrics measured in peak load conditions with failover:
    CVP Server Average Max 95th Percentile
    Call Server/ VXML Servers/ Media Servers 50 120 73
    Reporting Server 95 150 120
    Operation Server 10 30 20

    Read/Write Ratio:
    CVP Server Average Max 95th Percentile
    Call Server/ VXML Servers/ Media Servers 40/2673 2989/5723 41/2672
    Reporting Server 30/700 1231/3349 138/3221
    Operation Server 12/15 107/94 67/79