Virtualization for Cisco Unified Contact Center Management Portal

Co-residency support= Full Supported Versions of VMware vSphere ESXi= 6.5 inclusive of all updates, 6.7 inclusive of all updates (C240 M5 servers require minimum ESXI 6.5 U2.) Supported VMware VMFS (Virtual Machine File System)= ESXi 6.5 with VMFS 5, ESXi 6.5 U2 and later updates with VMFS 6, ESXi 6.7 with VMFS 6 Click for "IOPS"
Component & Capacity Point	VM Configuration Requirements click to download OVA file				Supported Hardware (Latest) Click here to download support of older/non-orderable servers
	vCPU	vRAM	vDisk	vNIC	UCS Tested Reference Configurations					UCS or 3rd-party Specs-based on Intel Xeon
	vCPU	vRAM	vDisk	vNIC
CVP Server (call server + VXML Server) See notes	4 (3000 MHz)	12 GB	1 x 250 GB	1	No	No	No	No	Yes	Yes	No
Reporting Server(Large) See notes	4 (1800 MHz)	6 GB	1 x 80 GB 1 x 438 GB	1	No	No	No	No	Yes	Yes	No
Operations Console See notes	2 (400 MHz)	4 GB	1 x 80 GB	1	No	No	No	No	Yes	Yes	No
Media Server See notes	See notes

Version 12.0(x)

(top)

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full Supported Versions of VMware vSphere ESXi= 6.0 U2 and later updates, 6.5 inclusive of all updates, 6.7 inclusive of all updates (C240 M5 servers require minimum ESXi 6.5 U2) Supported VMware VMFS (Virtual Machine File System)= ESXi 6.0 U2 with VMFS 5, ESXi 6.5 with VMFS 5, ESXi 6.5 U2 and later updates with VMFS 6, ESXi 6.7 with VMFS 6 Click for "IOPS"
Component & Capacity Point	VM Configuration Requirements click to download OVA file				Supported Hardware (Latest) Click here to download support of older/non-orderable servers
	vCPU	vRAM	vDisk	vNIC	UCS Tested Reference Configurations					UCS or 3rd-party Specs-based on Intel Xeon
	vCPU	vRAM	vDisk	vNIC
CVP Server (call server + VXML Server) See notes	4 (3000 MHz)	12 GB	1 x 250 GB	1	No	No	No	No	All except HX220c M5SX TRC#1	Yes	No
Reporting Server(Large) See notes	4 (1800 MHz)	6 GB	1 x 80 GB 1 x 438 GB	1	No	No	No	No	All except HX220c M5SX TRC#1	Yes	No
Operations Console See notes	2 (400 MHz)	4 GB	1 x 80 GB	1	No	No	No	No	All except HX220c M5SX TRC#1	Yes	No
Media Server See notes	See notes

Version 11.6(x)

(top)

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full Supported Versions of VMware vSphere ESXi= 5.5 U2 and later updates, 6.0 U1 and later updates, 6.5 inclusive of all updates, 6.7 inclusive of all updates (C240 M5 servers require minimum ESXI 6.5 U2. VMFS5 only) Supported VMware VMFS (Virtual Machine File System)= ESXi 5.5 U2 and 6.0 U1 with VMFS 5, ESXi 6.5 with VMFS 5, ESXi 6.5 U2 and later updates with VMFS 6, ESXi 6.7 with VMFS 6 Click for "IOPS"
Component & Capacity Point	VM Configuration Requirements click to download OVA file				Supported Hardware (Latest) Click here to download support of older/non-orderable servers
	vCPU	vRAM	vDisk	vNIC	UCS Tested Reference Configurations					UCS or 3rd-party Specs-based on Intel Xeon
	vCPU	vRAM	vDisk	vNIC
CVP Server (call server + VXML Server) See notes	4 (3000 MHz)	10 GB	1 x 250 GB	1	No	No	No	No	All except HX220c M5SX TRC#1	Yes	No
Reporting Server(Large) See notes	4 (1800 MHz)	6 GB	1 x 80 GB 1 x 438 GB	1	No	No	No	No	All except HX220c M5SX TRC#1	Yes	No
Operations Console See notes	2 (400 MHz)	4 GB	1 x 80 GB	1	No	No	No	No	All except HX220c M5SX TRC#1	Yes	No
Media Server See notes	See notes

Version 11.5(x)

(top)

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full Supported Versions of VMware vSphere ESXi= 5.5 update 2, 6.0 update 1 Click for "IOPS"
Component & Capacity Point	VM Configuration Requirements click to download OVA file				Supported Hardware (Latest) Click here to download support of older/non-orderable servers
	vCPU	vRAM	vDisk	vNIC	UCS Tested Reference Configurations					UCS or 3rd-party Specs-based on Intel Xeon
	vCPU	vRAM	vDisk	vNIC
Co-located Call Server + VXML Server See notes	4 (3000 MHz)	10 GB	1 x 250 GB	1	No	No	No	No	No	Yes	No
Reporting Server(Large) See notes	4 (1800 MHz)	6 GB	1 x 80 GB 1 x 438 GB	1	No	No	No	No	No	Yes	No
Operations Console See notes	2 (400 MHz)	4 GB	1 x 80 GB	1	No	No	No	No	No	Yes	No
Media Server See notes	See notes

Version 11.0(x)

(top)

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full Supported Versions of VMware vSphere ESXi= 5.1 update 3, 5.5 update 2, 6.0 Click for "IOPS"
Component & Capacity Point	VM Configuration Requirements click to download OVA file				Supported Hardware (Latest) Click here to download support of older/non-orderable servers
	vCPU	vRAM	vDisk	vNIC	UCS Tested Reference Configurations					UCS or 3rd-party Specs-based on Intel Xeon
	vCPU	vRAM	vDisk	vNIC
Co-located Call Server + VXML Server See notes	4	6 GB	1 x 150 GB	1	No	No	No	No	No	Yes	No
Reporting Server(Large) See notes	4	4 GB	1 x 72 GB 1 x 438 GB	1	No	No	No	No	No	Yes	No
Operations Console See notes	2	2 GB	1 x 80 GB	1	No	No	No	No	No	Yes	No
Media Server See notes	See notes

Version 10.0(x) and 10.5(x)

(top)

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi= Click for "IOPS"	10.5(x): 5.1, 5.5, 6.0 10.0(x): 5.0, 5.1, 5.5

Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

Co-located Call Server + VXML Server
See notes

4 GB

1 x 146 GB

Yes

Reporting Server(Large)
See notes

4 GB

1 x 72 GB
1 x 438 GB

Yes

Operations Console
See notes

2 GB

1 x 40 GB

Yes

Media Server
See notes

See notes

Version 9.0(x)

(top)

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= UC with UC only Supported Versions of VMware vSphere ESXi= 4.1, 5.0, 5.1, 5.5 Click for "IOPS"
Component & Capacity Point	VM Configuration Requirements click to download OVA file				Supported Hardware (Latest) Click here to download support of older/non-orderable servers
	vCPU	vRAM	vDisk	vNIC	UCS Tested Reference Configurations					UCS or 3rd-party Specs-based on Intel Xeon
	vCPU	vRAM	vDisk	vNIC
Co-located Call Server + VXML Server See notes	4	4 GB	1 x 146 GB	1	No	No	No	No	No	Only with FC SAN storage	No
Reporting Server(Large) See notes	4	4 GB	1 x 72 GB 1 x 438 GB	1	No	No	No	No	No	Only with FC SAN storage	No
Operations Console See notes	2	2 GB	1 x 20 GB	1	No	No	No	No	No	Only with FC SAN storage	No
Media Server See notes	See notes

Version 8.5(x)

(top)

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= UC with UC only Supported Versions of VMware vSphere ESXi= 4.0U1+, 4.1, 5.0 Click for "IOPS"
Component & Capacity Point	VM Configuration Requirements click to download OVA file				Supported Hardware (Latest) Click here to download support of older/non-orderable servers
	vCPU	vRAM	vDisk	vNIC	UCS Tested Reference Configurations					UCS or 3rd-party Specs-based on Intel Xeon
	vCPU	vRAM	vDisk	vNIC
Co-located Call Server + VXML Server See notes	4	4 GB	1 x 146 GB	1	No	No	No	No	No	No	No
Reporting Server(Large) See notes	4	4 GB	1 x 72 GB 1 x 438 GB	1	No	No	No	No	No	No	No
Operations Console See notes	2	2 GB	1 x 20 GB	1	No	No	No	No	No	No	No

Version 8.0(x)

(top)

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= UC with UC only Supported Versions of VMware vSphere ESXi= 4.0U1+, 4.1 only Click for "IOPS"
Component & Capacity Point	VM Configuration Requirements click to download OVA file				Supported Hardware (Latest) Click here to download support of older/non-orderable servers
	vCPU	vRAM	vDisk	vNIC	UCS Tested Reference Configurations					UCS or 3rd-party Specs-based on Intel Xeon
	vCPU	vRAM	vDisk	vNIC
Co-located Call Server + VXML Server See notes	4	4 GB	1 x 146 GB	1	No	No	No	No	No	No	No
Reporting Server(Large) See notes	4	4 GB	1 x 72 GB 1 x 438 GB	1	No	No	No	No	No	No	No
Operations Console See notes	2	2 GB	1 x 20 GB	1	No	No	No	No	No	No	No

Notes on Call+VXML Server VM configuration

(top)

The following deployments and Unified CVP components have not been qualified and are not supported in virtualization:

H323 Call flow Deployment

Distributed VXML Server and Call Server deployment where each server runs on a separate VM

All in one lab deployment with small reporting server.

Note: Unified CVP components are supported on the UCS platform only in a virtualized environment with ESXi server.

Depending on design requirements, the Media Server component may either be hosted in this VM, or run in a separate VM (see Notes on Media Server VM configuration).

Notes on Reporting Server VM configuration

(top)

The creation of the virtual machine for the Reporting Server requires a large virtual disk size. Max disk size for a single VM to be 438GB for the large reporting server. Steps to configure the ESXi for CVP Reporting server to RAID10 found at CVP Reporting Server Configuration.

Notes on Operations Console VM configuration

(top)

None.

Notes on Media Server VM configuration

(top)

The Media Server component may either run inside the Call+VXML Server VM or run in a separate VM.

If it runs in a separate VM, it can either use the same VM configuration as the Operations Console or be a customer-tailored VM configuration (since this is a 3rd-party VM).

Notes on UCS Tested Reference Configuration and Specs-based Support

(top)

The EOS notice for the Cisco Business Edition 7000M server does not apply to the C220M3SFF TRC (SKU: UCUCS-EZ-C220M3S) or C240M3S TRC #1 (SKU: UCUCS-EZ-C240M3S. The C220M3SFF TRC and C240M3S TRC #1 will continue to be sold until these M3 TRC servers are EOS.

When the hardware support is specified as "Yes (See details)", the following exceptions exist, as applicable to the TRC or Specs-based policy referenced: The UCS M4 generation of C series servers is supported for use with any version of the Cisco Unified CVP where the UCS M3 TRCs are supported as long as the firmware 2.0(9c) and later applied on the UCS C M4 series.

IOPS and Storage System Performance Requirements

(top)

Windows Server 2016:

IOPS metrics measured in peak load conditions with failover:

CVP Server Average Max 95th Percentile

Call Server/ VXML Servers/ Media Servers 50 120 73

Reporting Server 95 150 120

Operation Server 10 30 20

Read/Write Ratio:

CVP Server Average Max 95th Percentile

Call Server/ VXML Servers/ Media Servers 40/2673 2989/5723 41/2672

Reporting Server 30/700 1231/3349 138/3221

Operation Server 12/15 107/94 67/79