Virtualization for Enterprise Chat and Email

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For more information, please see Virtualization for Cisco Virtualization for Enterprise Chat and Email - Additional Information.


Version 12.0

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ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Enterprise Chat and Email (ECE) for Release 12.0 is compatible with Unified CCE Release 12.0(1).

Co-residency support= Full
Supported Versions of VMware vSphere ESXi= 6.0, 6.5 (C240 M5 servers require minimum ESXI 6.5 U2.) For application fresh installs on ESXi 6.5 (VMFS5 only; ECE 1500 agent deployments are supported on VMFS5 or VMFS6 only if ECE is deployed on a different ESXi host from the Unified CCE components) and/or vCenter 6.5, use minimum OVA file version ECE_12.0_400_Win2012_vmv11_v1.0.ova and ECE_12.0_1500_Win2012_vmv11_v1.0.ova. Does not apply to ESXi version upgrades.
Supported VMware Virtual Machine Hardware Version= 11
Click for "IOPS"
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

 400 agents (see notes)

All Servers Except Web Server

4

20 GB

1 x 80 GB (OS)
1 x 50 GB (App)
1 x 300 GB (DB)

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes
See Details

No

Web Server

2

2 GB

1 x 80 GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes
See Details

No

 1500 agents (see notes)

File Server

2

2 GB

1 x 80 GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes
See Details

No

Messaging Server

4

6 GB

1 x 80 GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes
See Details

No

Application Server

4

6 GB

1 x 80 GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes
See Details

No

Services Server

4

8 GB

1 x 80 GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes
See Details

No

Web Server

2

2 GB

1 x 80 GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes
See Details

No

Master and Active Database Server

8

16 GB

1 x 80 GB (OS)
1 x 438 GB (DB)

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes
See Details

No

Reports Database Server

8

16 GB

1 x 80 GB (OS)
1 x 438 GB (DB)

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes
See Details

No

 


Version 11.6

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ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Enterprise Chat and Email (ECE) for Release 11.6 is compatible with Unified CCE Release 11.6(1).

Co-residency support= Full
Supported Versions of VMware vSphere ESXi=5.1, 5.5, 6.0, 6.5 (C240 M5 servers require minimum ESXI 6.5 U2.   For application fresh installs on ESXi 6.5 (VMFS5 only) and/or vCenter 6.5, use minimum OVA file version EIM-WIM_11.0.x_OVAs.zip. Does not apply to ESXi version upgrades.)
Supported VMware Virtual Machine Hardware Version= 9
Click for "IOPS"
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

 400 agents (see notes)

All Servers Except Web Server

4

20 GB

1 x 80 GB (OS)
1 x 50 GB (App)
1 x 300 GB (DB)

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes
See Details

No

Web Server

2

2 GB

1 x 80 GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes
See Details

No

 1500 agents (see notes)

File Server

2

2 GB

1 x 80 GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes
See Details

No

Messaging Server

4

6 GB

1 x 80 GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes
See Details

No

Application Server

4

6 GB

1 x 80 GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes
See Details

No

Services Server

4

8 GB

1 x 80 GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes
See Details

No

Web Server

2

2 GB

1 x 80 GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes
See Details

No

Database Server

8

16 GB

1 x 80 GB (OS)
1 x 438 GB (DB)

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes
See Details

No

 


Version 11.5

(top)

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Enterprise Chat and Email (ECE) for Release 11.5 is compatible with Unified CCE Release 11.5(1).

Co-residency support= Full
Supported Versions of VMware vSphere ESXi=5.1, 5.5, 6.0
Supported VMware Virtual Machine Hardware Version= 9
Click for "IOPS"
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

 400 agents (see notes)

All Servers Except Web Server

4

20 GB

1 x 80 GB (OS)
1 x 50 GB (App)
1 x 300 GB (DB)

1

No

No

No

No

No

Yes
See Details

No

Web Server

2

2 GB

1 x 80 GB

1

No

No

No

No

No

Yes
See Details

No

 1500 agents (see notes)

File Server

2

2 GB

1 x 80 GB

1

No

No

No

No

No

Yes
See Details

No

Messaging Server

4

6 GB

1 x 80 GB

1

No

No

No

No

No

Yes
See Details

No

Application Server

4

6 GB

1 x 80 GB

1

No

No

No

No

No

Yes
See Details

No

Services Server

4

8 GB

1 x 80 GB

1

No

No

No

No

No

Yes
See Details

No

Web Server

2

2 GB

1 x 80 GB

1

No

No

No

No

No

Yes
See Details

No

Database Server

8

16 GB

1 x 80 GB (OS)
1 x 438 GB (DB)

1

No

No

No

No

No

Yes
See Details

No

 


Notes on 400 Agents VM Configuration

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Cisco Enterprise Chat and Email configuration for deployments that support up to 400 concurrent email and chat agents. Deployment requires 2 VMs as shown below:

VM # of VMs to deploy of each Component
VM 1 - File, Application, Messaging, Services, and Database Servers 1
VM 2 - Web Server 1


Notes on 1500 Agents VM Configuration

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Cisco Enterprise Chat and Email configuration for deployments that support up to 1500 concurrent email or chat agents. Deployment requires 6 VMs as shown below:

VM # of VMs to deploy of each Component
VM 1 - File Server 1
VM 2 - DB Server 1
VM 3 - Services Server 1
VM 4 - Messaging Server 1
VM 5 - Application Server (300 concurrent email or chat agents per server) 5
VM 6 - Web Server (300 concurrent email or chat agents per server) 5


Notes on UCS Tested Reference Configuration and Specs-based Support

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Cisco announces end of sale and end of life for: When the hardware support is specified as "Yes (See details)", the following exceptions exist, as applicable to the TRC or Specs-based policy referenced:
  • ECE 12.0 only provides spec-based support for HX240c M5SX.


IOPS and Storage System Performance Requirements

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Enterprise Chat and Email follows UC storage system design requirements. For more information, refer to UC Virtualization Storage System Design Requirements.

For information about TRC versus specs-based support for storage systems, refer to UC Virtualization Supported Hardware.

All Enterprise Chat and Email VM vDisks must be deployed Thick Provisioned, Lazy, or Eager Zeroed. Thin Provisioned vDisks are not supported.

Storage Area Networks and Specs-based policy storage solutions must be able to handle the following Enterprise Chat and Email application disk I/O characteristics. Tested Reference Configurations (TRC) for Cisco UCS C-Series servers do not need to apply these requirements against their Direct Attached Storage Arrays (DAS).


Configuration with 400 Agents

Enterprise Chat and Email 12.0
The data is collected from the test run of 400 users with emails being processed at a rate of 6 emails per hour per agent.

ECE Components IOPS Disk Read KBytes / sec. Disk Write KBytes / sec.
Peak 95th Pct. Avg. Peak 95th Pct. Avg. Peak 95th Pct. Avg.
All Components Server 1696.906 1050.9 213.76 78863.49 6667.157 1874.69 36082 12991.61 2959.344

Enterprise Chat and Email 11.x
The data is collected from the test run of 400 users with chats being processed at a rate of 5 chats per hour per agent.

ECE Components IOPS Disk Read KBytes / sec. Disk Write KBytes / sec.
Peak 95th Pct. Avg. Peak 95th Pct. Avg. Peak 95th Pct. Avg.
All Components Server 3123 2416 - - - - - - -


Configuration with 1500 Agents

Enterprise Email and Chat 12.0
The data is collected from the test run of 1500 users with emails being processed at a rate of 6 emails per hour per agent.

ECE Components IOPS Disk Read KBytes / sec. Disk Write KBytes / sec.
Peak 95th Pct. Avg. Peak 95th Pct. Avg. Peak 95th Pct. Avg.
Application Server 136 2.8 2.77 5562.09 5.59 9.8 5079.87 28.54 29.89
File Server 208 1.33 1.06 5142 0 3.68 10078 9.32 11.8
Database Server 3081 2677 966.6 14140.65 4108.87 977.47 54038.29 40763 12801
Messaging Server 152.22 3 2.79 5744.25 0 5.23 5626 19.2 22.4
Services Server 139.9 23.59 2.6 5194.93 0 5.07 5114.22 33.01 36.5
Web Server 90.66 1.46 1.1 5251.34 0 4.27 1928.52 9.6 6.78

Enterprise Email and Chat 11.x
The data is collected from the test run of 1500 users with emails being processed at a rate of 5 emails per hour per agent.

ECE Components IOPS Disk Read KBytes / sec. Disk Write KBytes / sec.
Peak 95th Pct. Avg. Peak 95th Pct. Avg. Peak 95th Pct. Avg.
Application Server 1523 433.12 75.1 512.2 65.04 16.93 1087 368.82 57.88
File Server 22 19.1 14.44 5 1 0.15 19 18 14
Database Server 5127 4948.3 3670.23 171 26.6 10.6 5125 4866 3658.8
Messaging Server 4 1.3 1.14 0 0 0 4 1.3 1.14
Services Server 69 20.4 6.5 7 1.3 0.29 68 20.4 6.19
Web Server 22.6 16.32 8.59 14.8 8.4 1.74 12.2 8.84 6.73