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Firepower Management Center Configuration Guide, Version 6.1

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Book Title

Firepower Management Center Configuration Guide, Version 6.1

Chapter Title

Health Monitoring

Results

Updated:
May 24, 2018

Chapter: Health Monitoring

Health Monitoring

The following topics describe how to use health monitoring in the Firepower System:

About Health Monitoring

The health monitor on the Firepower Management Center tracks a variety of health indicators to ensure that the hardware and software in the Firepower System are working correctly. You can use the health monitor to check the status of critical functionality across your Firepower System deployment.


Diagram illustrating how to apply health policies to a managed device and how to collect health data at a Defense Center to monitor the health status.

You can use the health monitor to create a collection of tests, referred to as a health policy, and apply the health policy to one or more appliances. The tests, referred to as health modules, are scripts that test for criteria you specify. You can modify a health policy by enabling or disabling tests or by changing test settings, and you can delete health policies that you no longer need. You can also suppress messages from selected appliances by blacklisting them.

The tests in a health policy run automatically at the interval you configure. You can also run all tests, or a specific test, on demand. The health monitor collects health events based on the test conditions configured.


Note

All Appliances automatically report their hardware status via the Hardware Alarms health module. The Firepower Management Center also automatically reports status using the modules configured in the default health policy. Some health modules, such as the Appliance Heartbeat module, run on the Firepower Management Center and report the status of the Firepower Management Center's managed devices. Some health modules do not provide managed device status unless you apply a health policy configured with those modules to a device.

You can use the health monitor to access health status information for the entire system, for a particular appliance, or, in a multidomain deployment, a particular domain. Pie charts and status tables on the Health Monitor page provide a visual summary of the status of all appliances on your network, including the Firepower Management Center. Individual appliance health monitors let you drill down into health details for a specific appliance.

Fully customizable event views allow you to quickly and easily analyze the health status events gathered by the health monitor. These event views allow you to search and view event data and to access other information that may be related to the events you are investigating. For example, if you want to see all the occurrences of CPU usage with a certain percentage, you can search for the CPU usage module and enter the percentage value.

You can also configure email, SNMP, or syslog alerting in response to health events. A health alert is an association between a standard alert and a health status level. For example, if you need to make sure an appliance never fails due to hardware overload, you can set up an email alert. You can then create a health alert that triggers that email alert whenever CPU, disk, or memory usage reaches the Warning level you configure in the health policy applied to that appliance. You can set alerting thresholds to minimize the number of repeating alerts you receive.

You can also generate troubleshooting files for an appliance if you are asked to do so by Support.

Because health monitoring is an administrative activity, only users with administrator user role privileges can access system health data.

Health Modules

Health modules, or health tests, test for the criteria you specify in a health policy.

Table 1. Health Modules

Module

Appliances

Description

AMP for Endpoints Status

Management Center

The module alerts if the Firepower Management Center cannot connect to the AMP cloud or Cisco AMP Private Cloud (AMPv) after an initial successful connection, or if AMPv cannot contact the AMP cloud. It also alerts if you deregister an AMP cloud connection using the AMP for Endpoints management console.

AMP for Firepower Status

(AMP for Networks Status)

Management Center

This module alerts if:

  • The Firepower Management Center cannot contact the AMP cloud, a Cisco AMP Private Cloud (AMPv), the AMP Threat Grid cloud, an AMP Threat Grid on-premises appliance, or AMPv cannot contact the AMP cloud.

  • The encryption keys used for the connection are invalid.

  • A device cannot contact the AMP Threat Grid cloud or an AMP Threat Grid on-premises appliance to submit files for dynamic analysis.

  • An excessive number of files are detected in network traffic based on the file policy configuration.

If your Firepower Management Center loses connectivity to the Internet, the system may take up to 30 minutes to generate an AMP for Firepower Status health alert.

Appliance Heartbeat

Any

This module determines if an appliance heartbeat is being heard from the appliance and alerts based on the appliance heartbeat status.

Automatic Application Bypass Status

7000 & 8000 Series

This module determines if an appliance has been bypassed because it did not respond within the number of seconds set in the bypass threshold, and alerts when a bypass occurs.

Backlog Status

 Management Center

This module displays an alert if the backlog of event data awaiting transmission from the device to the Management Center has grown continuously for more than 30 minutes.

To reduce the backlog, evaluate your bandwidth and consider logging fewer events.

Classic License Monitor

Management Center

This module determines if sufficient Classic licenses for Control, Protection, URL Filtering, Malware, and VPN remain. It also alerts when devices in a stack have mismatched license sets. It alerts based on a warning level automatically configured for the module. You cannot change the configuration of this module.

CPU Usage

Any

This module checks that the CPU on the appliance is not overloaded and alerts when CPU usage exceeds the percentages configured for the module.

Card Reset

Any

This module checks for network cards which have restarted due to hardware failure and alerts when a reset occurs.

Cluster Status

Threat Defense

This module monitors the status of device clusters. The module alerts if:

  • A new primary unit is elected to a cluster.

  • A new secondary unit joins a cluster.

  • A primary or secondary unit leaves a cluster.

Disk Status

Any

This module examines performance of the hard disk, and malware storage pack (if installed) on the appliance. This module generates a Warning (yellow) health alert when the hard disk and RAID controller (if installed) are in danger of failing, or if an additional hard drive is installed that is not a malware storage pack. This module generates an Alert (red) health alert when an installed malware storage pack cannot be detected.

Disk Usage

Any

This module compares disk usage on the appliance’s hard drive and malware storage pack to the limits configured for the module and alerts when usage exceeds the percentages configured for the module. This module also alerts when the system excessively deletes files in monitored disk usage categories, or when disk usage excluding those categories reaches excessive levels, based on module thresholds. Use the Disk Usage health status module to monitor disk usage for the / and /volume partitions on the appliance and track draining frequency. Although the disk usage module lists the /boot partition as a monitored partition, the size of the partition is static so the module does not alert on the boot partition.

Host Limit

Management Center

This module determines if the number of hosts the Firepower Management Center can monitor is approaching the limit and alerts based on the warning level configured for the module. For more information, see Firepower System Host Limit.

Hardware Alarms

7000 & 8000 Series, Threat Defense (physical)

This module determines if hardware needs to be replaced on a physical managed device and alerts based on the hardware status. The module also reports on the status of hardware-related daemons and on the status of 7000 and 8000 Series devices in high-availability deployments.

HA Status

 Management Center

This module monitors and alerts on the high availability status of the Firepower Management Center. If you have not established Firepower Management Center high availability, the HA Status is Not in HA.

This module does not monitor or alert on the high availability status of managed devices, regardless of whether they are paired. The HA Status for a managed device is always Not in HA. Use the device management page Devices > Device Management to monitor devices in high availability pairs.

Health Monitor Process

Any

This module monitors the status of the health monitor itself and alerts if the number of minutes since the last health event received by the Firepower Management Center exceeds the Warning or Critical limits.

Inline Link Mismatch Alarms

Any managed device except ASA FirePOWER

This module monitors the ports associated with inline sets and alerts if the two interfaces of an inline pair negotiate different speeds.

Intrusion and File Event Rate

Any managed device

This module compares the number of intrusion events per second to the limits configured for this module and alerts if the limits are exceeded. If the Intrusion and File Event Rate is zero, the intrusion process may be down or the managed device may not be sending events. Select Analysis > Intrusions > Events to check if events are being received from the device.

Typically, the event rate for a network segment averages 20 events per second. For a network segment with this average rate, Events per second (Critical) should be set to 50 and Events per second (Warning) should be set to 30. To determine limits for your system, find the Events/Sec value on the Statistics page for your device (System > Monitoring > Statistics), then calculate the limits using these formulas:

  • Events per second (Critical) = Events/Sec * 2.5

  • Events per second (Warning) = Events/Sec * 1.5

The maximum number of events you can set for either limit is 999, and the Critical limit must be higher than the Warning limit.

Interface Status

Any

This module determines if the device currently collects traffic and alerts based on the traffic status of physical interfaces and aggregate interfaces. For physical interfaces, the information includes interface name, link state, and bandwidth. For aggregate interfaces, the information includes interface name, number of active links, and total aggregate bandwidth.

For ASA FirePOWER, interfaces labeled DataPlaneInterfacex, where x is a numerical value, are internal interfaces (not user-defined) and involve packet flow within the system.

Link State Propagation

Any except NGIPSv and ASA FirePOWER

This module determines when a link in a paired inline set fails and triggers the link state propagation mode.

If a link state propagates to the pair, the status classification for that module changes to Critical and the state reads: 


Module Link State Propagation: ethx_ethy is Triggered

where x and y are the paired interface numbers.

Local Malware Analysis

Any

This module alerts if a device is configured for local malware analysis and fails to download local malware analysis engine signature updates from the AMP cloud.

Memory Usage

Any

This module compares memory usage on the appliance to the limits configured for the module and alerts when usage exceeds the levels configured for the module.

For appliances with more than 4GB of memory, the preset alert thresholds are based on a formula that accounts for proportions of available memory likely to cause system problems. On >4GB appliances, because the interval between Warning and Critical thresholds may be very narrow, Cisco recommends that you manually set the Warning Threshold % value to 50. This will further ensure that you receive memory alerts for your appliance in time to address the issue.

Complex access control policies and rules can command significant resources and negatively affect performance. Some lower-end ASA devices with FirePOWER Services Software may generate intermittent memory usage warnings, as the device’s memory allocation is being used to the fullest extent possible.

Power Supply

Physical Management Centers,7000 & 8000 Series

This module determines if power supplies on the device require replacement and alerts based on the power supply status.

Note 
If an 8000 Series managed device experiences a power failure, it may take up to 20 minutes to generate an alert.

Process Status

Any

This module determines if processes on the appliance exit or terminate outside of the process manager. If a process is deliberately exited outside of the process manager, the module status changes to Warning and the health event message indicates which process exited, until the module runs again and the process has restarted. If a process terminates abnormally or crashes outside of the process manager, the module status changes to Critical and the health event message indicates the terminated process, until the module runs again and the process has restarted.

Reconfiguring Detection

Any managed device

This module alerts if a device reconfiguration has failed.

RRD Server Process

Management Center

This module determines if the round robin data server that stores time series data is running properly. The module will alert If the RRD server has restarted since the last time it updated; it will enter Critical or Warning status if the number of consecutive updates with an RRD server restart reaches the numbers specified in the module configuration.

Security Intelligence

Management Center

This module alerts if Security Intelligence is in use and:

  • The Firepower Management Center cannot update a feed, or feed data is corrupt or contains no recognizable IP addresses.

  • A managed device had a problem receiving updated Security Intelligence data from the Firepower Management Center.

  • A managed device cannot load all of the Security Intelligence data provided to it by the Firepower Management Center due to memory issues; see Troubleshooting Memory Use.

Smart License Monitor

Management Center

This module alerts if:

  • There is a communication error between the Smart Licensing Agent and the Smart Software Manager.

  • The Product Instance Registration Token has expired.

  • The Smart License usage is out of compliance.

  • The Smart License authorization or evaluation mode has expired.

Time Series Data Monitor

Management Center

This module tracks the presence of corrupt files in the directory where time series data (such as correlation event counts) are stored and alerts when files are flagged as corrupt and removed.

Time Synchronization Status

Any

This module tracks the synchronization of a device clock that obtains time using NTP with the clock on the NTP server and alerts if the difference in the clocks is more than ten seconds.

URL Filtering Monitor

Management Centers

This module tracks communications between the Firepower Management Center and its managed devices, as well as with Cisco Collective Security Intelligence (CSI), where the system obtains threat intelligence for commonly visited URLs. The module alerts if the Firepower Management Center fails to successfully communicate with or retrieve an update from Cisco CSI.

This module also alerts if the Firepower Management Center cannot push URL data to your managed devices.

User Agent Status Monitor

Management Center

This module alerts when heartbeats are not detected for any User Agents connected to the Firepower Management Center.

VPN Status

Management Center

This module alerts when one or more VPN tunnels between Firepower System devices are down.

This module tracks:

  • VPN for 7000 & 8000 Series devices)

  • Site-to-site VPN for Firepower Threat Defense

Configuring Health Monitoring

Smart License

Classic License

Supported Devices

Supported Domains

Access

Any

Any

Any

Any

Admin/Maint

Procedure

Step 1

Determine which health modules you want to monitor as discussed in Health Modules.

You can set up specific policies for each kind of appliance you have in your Firepower System, enabling only the appropriate tests for that appliance.

Tip 

To quickly enable health monitoring without customizing the monitoring behavior, you can apply the default policy provided for that purpose.

Step 2

Apply a health policy to each appliance where you want to track health status as discussed in Creating Health Policies.

Step 3

(Optional.) Configure health monitor alerts as discussed in Creating Health Monitor Alerts.

You can set up email, syslog, or SNMP alerts that trigger when the health status level reaches a particular severity level for specific health modules.

Health Policies

A health policy contains configured health test criteria for several modules. You can control which health modules run against each of your appliances and configure the specific limits used in the tests run by each module.

When you configure a health policy, you decide whether to enable each health module for that policy. You also select the criteria that control which health status each enabled module reports each time it assesses the health of a process.

You can create one health policy that can be applied to every appliance in your system, customize each health policy to the specific appliance where you plan to apply it, or use the default health policy provided for you. In a multidomain deployment, administrators in ancestor domains can apply health policies to devices in descendant domains, which descendant domains can use or replace with customized local policies.

Default Health Policy

The health monitor on the Firepower Management Center provides a default health policy to allow you to quickly implement health monitoring for your appliances. In the default health policy, most of the health modules available on the running platform are automatically enabled. The default health policy is automatically applied to the Firepower Management Center. Additionally, the default health policy is applied to a managed device when you add the device to the Firepower Management Center. You cannot edit the default health policy, but you can copy it to create custom policies based on its configuration.

Creating Health Policies

Smart License

Classic License

Supported Devices

Supported Domains

Access

Any

Any

Any

Any

Admin/Maint

If you want to customize a health policy to use with your appliances, you can create a new policy. The settings in the policy initially populate with the settings from the health policy you choose as a basis for the new policy. You can enable or disable modules within the policy and change the alerting criteria for each module as needed.

In a multidomain deployment, the system displays policies created in the current domain, which you can edit. It also displays policies created in ancestor domains, which you cannot edit. To view and edit policies created in a lower domain, switch to that domain. Administrators in ancestor domains can apply health policies to devices in descendant domains, which descendant domains can use or replace with customized local policies.

Procedure

Step 1

Choose System > Health > Policy .

Step 2

Click Create Policy.

Step 3

Choose the existing policy that you want to use as the basis for the new policy from the Copy Policy drop-down list.

Step 4

Enter a name for the policy.

Step 5

Enter a description for the policy.

Step 6

Choose Save to save the policy information.

Step 7

Choose the module you want to use.

Step 8

Choose On for the Enabled option to enable use of the module for health status testing.

Step 9

Where appropriate, set the Critical and Warning criteria.

Step 10

Configure any additional settings for the module. Repeat steps 7-10 for each module.

Step 11

You have three choices:

  • To save your changes to this module and return to the Health Policy page, click Save Policy and Exit.
  • To return to the Health Policy page without saving any of your settings for this module, click Cancel.
  • To temporarily save your changes to this module and switch to another module’s settings to modify, choose the other module from the list at the left of the page. If you click Save Policy and Exit when you are done, all changes you made will be saved; if you click Cancel, you discard all changes.

What to do next

  • Apply the health policy to each appliance as described in Applying Health Policies. This applies your changes and updates the policy status for all affected policies.

Applying Health Policies

Smart License

Classic License

Supported Devices

Supported Domains

Access

Any

Any

Any

Any

Admin/Maint

When you apply a health policy to an appliance, the health tests for all the modules you enabled in the policy automatically monitor the health of the processes and hardware on the appliance. Health tests then continue to run at the intervals you configured in the policy, collecting health data for the appliance and forwarding that data to the Firepower Management Center.

If you enable a module in a health policy and then apply the policy to an appliance that does not require that health test, the health monitor reports the status for that health module as disabled.

If you apply a policy with all modules disabled to an appliance, it removes all applied health policies from the appliance so no health policy is applied.

When you apply a different policy to an appliance that already has a policy applied, expect some latency in the display of new data based on the newly applied tests.

In a multidomain deployment, the system displays policies created in the current domain, which you can edit. It also displays policies created in ancestor domains, which you cannot edit. To view and edit policies created in a lower domain, switch to that domain. Administrators in ancestor domains can apply health policies to devices in descendant domains, which descendant domains can use or replace with customized local policies.

Procedure

Step 1

Choose System > Health > Policy .

Step 2

Click the apply icon () next to the policy you want to apply.

Tip 

The status icon () next to the Health Policy column indicates the current health status for the appliance.

Step 3

Choose the appliances where you want to apply the health policy.

Step 4

Click Apply to apply the policy to the appliances you chose.

What to do next

  • Optionally, monitor the task status; see Viewing Task Messages.

    Monitoring of the appliance starts as soon as the policy is successfully applied.

Editing Health Policies

Smart License

Classic License

Supported Devices

Supported Domains

Access

Any

Any

Any

Any

Admin/Maint

In a multidomain deployment, the system displays policies created in the current domain, which you can edit. It also displays policies created in ancestor domains, which you cannot edit. To view and edit policies created in a lower domain, switch to that domain. Administrators in ancestor domains can apply health policies to devices in descendant domains, which descendant domains can use or replace with customized local policies.

Procedure

Step 1

Choose System > Health > Policy .

Step 2

Click the edit icon () next to the policy you want to modify.

Step 3

Edit the Policy Name or Policy Description fields as desired.

Step 4

Click the health module you want to modify.

Step 5

Modify settings as described in Health Modules.

Step 6

You have three options:

  • To save your changes to this module and return to the Health Policy page, click Save Policy and Exit.
  • To return to the Health Policy page without saving any of your settings for this module, click Cancel.
  • To temporarily save your changes to this module and switch to another module’s settings to modify, choose the other module from the list at the left of the page. If you click Save Policy and Exit when you are done, all changes you made will be saved; if you click Cancel, you discard all changes.

What to do next

  • Reapply the health policy as described in Applying Health Policies. This applies your changes and updates the policy status for all affected policies.

Deleting Health Policies

Smart License

Classic License

Supported Devices

Supported Domains

Access

Any

Any

Any

Any

Admin/Maint

You can delete health policies that you no longer need. If you delete a policy that is still applied to an appliance, the policy settings remain in effect until you apply a different policy. In addition, if you delete a health policy that is applied to a device, any health monitoring alerts in effect for the device remain active until you disable the underlying associated alert response.

In a multidomain deployment, you can only delete health policies created in the current domain.


Tip

To stop health monitoring for an appliance, create a health policy with all modules disabled and apply it to the appliance.

Procedure

Step 1

Choose System > Health > Policy .

Step 2

Click the delete icon () next to the policy you want to delete.

A message appears, indicating if the deletion was successful.

The Health Monitor Blacklist

In the course of normal network maintenance, you disable appliances or make them temporarily unavailable. Because those outages are deliberate, you do not want the health status from those appliances to affect the summary health status on your Firepower Management Center.

You can use the health monitor blacklist feature to disable health monitoring status reporting on an appliance or module. For example, if you know that a segment of your network will be unavailable, you can temporarily disable health monitoring for a managed device on that segment to prevent the health status on the Firepower Management Center from displaying a warning or critical state because of the lapsed connection to the device.

When you disable health monitoring status, health events are still generated, but they have a disabled status and do not affect the health status for the health monitor. If you remove the appliance or module from the blacklist, the events that were generated during the blacklisting continue to show a status of disabled.

To temporarily disable health events from an appliance, go to the blacklist configuration page and add an appliance to the blacklist. After the setting takes effect, the system no longer includes the blacklisted appliance when calculating the overall health status. The Health Monitor Appliance Status Summary lists the appliance as disabled.

At times it may be more practical to just blacklist an individual health monitoring module on an appliance. For example, when you reach the host limit on a Firepower Management Center, you can blacklist the Host Limit status messages.

Note that on the main Health Monitor page you can distinguish between appliances that are blacklisted if you expand to view the list of appliances with a particular status by clicking the arrow in that status row.

A blacklist icon () and a notation are visible after you expand the view for a blacklisted or partially blacklisted appliance.


Note

On a Firepower Management Center, Health Monitor blacklist settings are local configuration settings. Therefore, if you blacklist a device, then delete it and later re-register it with the Firepower Management Center, the blacklist settings remain persistent. The newly re-registered device remains blacklisted.

In a multidomain deployment, administrators in ancestor domains can blacklist an appliance or health module in descendant domains. However, administrators in the descendant domains can override the ancestor configuration and clear the blacklist for devices in their domain.

Blacklisting Appliances

Smart License

Classic License

Supported Devices

Supported Domains

Access

Any

Any

Any

Any

Admin/Maint

You can blacklist appliances individually or by group, model, or associated health policy.

After the blacklist settings take effect, the appliance shows as disabled in the Health Monitor Appliance Module Summary and Device Management page. Health events for the appliance have a status of disabled.

If you need to set the events and health status for an individual appliance to disabled, you can blacklist the appliance. After the blacklist settings take effect, the appliance shows as disabled in the Health Monitor Appliance Module Summary, and health events for the appliance have a status of disabled.

In a multidomain deployment, blacklisting an appliance in an ancestor domain blacklists it for all descendant domains. Descendant domains can override this inherited configuration and clear the blacklisting. You can only blacklist the Firepower Management Center at the Global level.

Procedure

Step 1

Choose System > Health > Blacklist.

Step 2

Use the drop-down list on the right to sort the list by appliance group, model, or by policy.

Tip 

The status icon next to the Health Policy column () indicates the current health status for the appliance. The status icon next to the System Policy column () indicates the communication status between the Firepower Management Center and the device.

Step 3

You have two choices:

  • To blacklist all appliances in a group, model, or policy category, check the check box for the category, then click Blacklist Selected Devices.
  • To clear blacklisting from all appliances in a group, model, or policy category, check the check box for the category, then click Clear Blacklist on Selected Devices.

Blacklisting Health Policy Modules

Smart License

Classic License

Supported Devices

Supported Domains

Access

Any

Any

Any

Any

Admin/Maint

You can blacklist individual health policy modules on appliances. You may want to do this to prevent events from the module from changing the status for the appliance to warning or critical.

After the blacklist settings take effect, the appliance shows as Partially Blacklisted or All Modules Blacklisted on the Blacklist page and in the Appliance Health Monitor Module Status Summary, but only in expanded views on the main Appliance Status Summary page.


Tip

Make sure that you keep track of individually blacklisted modules so you can reactivate them when you need them. You may miss necessary warning or critical messages if you accidentally leave a module disabled.

In a multidomain deployment, administrators in ancestor domains can blacklist health modules in descendant domains. However, administrators in descendant domains can override this ancestor configuration and clear the blacklisting for policies applied in their domains. You can only blacklist Firepower Management Center health modules at the Global level.

Procedure

Step 1

Choose System > Health > Blacklist.

Step 2

Click the edit icon () next to the appliance you want to modify.

Step 3

Check the check boxes next to the health policy modules you want to blacklist. Certain modules are applicable to specific devices only; for more information, see Health Modules.

Step 4

Click Save.

Health Monitor Alerts

You can set up alerts to notify you through email, through SNMP, or through the system log when the status changes for the modules in a health policy. You can associate an existing alert response with health event levels to trigger and alert when health events of a particular level occur.

For example, if you are concerned that your appliances may run out of hard disk space, you can automatically send an email to a system administrator when the remaining disk space reaches the warning level. If the hard drive continues to fill, you can send a second email when the hard drive reaches the critical level.

In a multidomain deployment, you can view and modify health monitor alerts created in the current domain only.

Health Monitor Alert Information

The alerts generated by the health monitor contain the following information:

  • Severity, which indicates the severity level of the alert.

  • Module, which specifies the health module whose test results triggered the alert.

  • Description, which includes the health test results that triggered the alert.

The table below describes these severity levels.

Table 2. Alert Severities

Severity

Description

Critical

The health test results met the criteria to trigger a Critical alert status.

Warning

The health test results met the criteria to trigger a Warning alert status.

Normal

The health test results met the criteria to trigger a Normal alert status.

Error

The health test did not run.

Recovered

The health test results met the criteria to return to a normal alert status, following a Critical or Warning alert status.

Creating Health Monitor Alerts

Smart License

Classic License

Supported Devices

Supported Domains

Access

Any

Any

Any

Any

Admin

When you create a health monitor alert, you create an association between a severity level, a health module, and an alert response. You can use an existing alert or configure a new one specifically to report on system health. When the severity level occurs for the selected module, the alert triggers.

If you create or update a threshold in a way that duplicates an existing threshold, you are notified of the conflict. When duplicate thresholds exist, the health monitor uses the threshold that generates the fewest alerts and ignores the others. The timeout value for the threshold must be between 5 and 4,294,967,295 minutes.

In a multidomain deployment, you can view and modify health monitor alerts created in the current domain only.

Before you begin

Procedure

Step 1

Choose System > Health > Monitor Alerts.

Step 2

Enter a name for the health alert in the Health Alert Name field.

Step 3

From the Severity list, choose the severity level you want to use to trigger the alert.

Step 4

From the Module list, choose the health policy modules for which you want the alert to apply.

Step 5

From the Alert list, choose the alert response that you want to trigger when the specified severity level is reached.

Step 6

Optionally, in the Threshold Timeout field, enter the number of minutes that should elapse before each threshold period ends and the threshold count resets.

Even if the policy run time interval value is less than the threshold timeout value, the interval between two reported health events from a given module is always greater. For example, if you change the threshold timeout to 8 minutes and the policy run time interval is 5 minutes, there is a 10-minute interval (5 x 2) between reported events.

Step 7

Click Save to save the health alert.

Editing Health Monitor Alerts

Smart License

Classic License

Supported Devices

Supported Domains

Access

Any

Any

Any

Any

Admin

You can edit existing health monitor alerts to change the severity level, health module, or alert response associated with the health monitor alert.

In a multidomain deployment, you can view and modify health monitor alerts created in the current domain only.

Procedure

Step 1

Choose System > Health > Monitor Alerts.

Step 2

Choose the alert you want to modify from the Active Health Alerts list.

Step 3

Click Load to load the configured settings for the alert you chose.

Step 4

Modify settings as needed.

Step 5

Click Save to save the modified health alert.

A message indicates if the alert configuration was successfully saved.

Deleting Health Monitor Alerts

Smart License

Classic License

Supported Devices

Supported Domains

Access

Any

Any

Any

Any

Admin

In a multidomain deployment, you can view and modify health monitor alerts created in the current domain only.

Procedure

Step 1

Choose System > Health > Monitor Alerts.

Step 2

Choose the active health alerts you want to delete, then click Delete.

What to do next

Using the Health Monitor

Smart License

Classic License

Supported Devices

Supported Domains

Access

Any

Any

Any

Any

Admin/Maint/Any Security Analyst

The health monitor provides the compiled health status for all devices managed by the Firepower Management Center, plus the Firepower Management Center. The health monitor is composed of:

  • The status table — Provides a count of the managed appliances for this Firepower Management Center by overall health status.

  • The pie chart — Indicates the percentage of appliances currently in each health status category.

  • The appliance list — Provides details on the health of the managed devices.

In a multidomain deployment, the health monitor in an ancestor domain displays data from all descendant domains. In the descendant domains, it displays data from the current domain only.

Procedure

Step 1

Choose System > Health > Monitor.

Step 2

Choose the appropriate status in the Status column of the table or the appropriate portion of the pie chart to the list appliances with that status.

Tip 

If the arrow in the row for a status level points down, the appliance list for that status shows in the lower table. If the arrow points right, the appliance list is hidden.

Step 3

You have the following choices:

Health Monitor Status Categories

Available status categories are listed by severity in the table below.

Table 3. Health Status Indicator

Status Level

Status Icon

Status Color in Pie Chart

Description

Error

Black

Indicates that at least one health monitoring module has failed on the appliance and has not been successfully re-run since the failure occurred. Contact your technical support representative to obtain an update to the health monitoring module.

Critical

Red

Indicates that the critical limits have been exceeded for at least one health module on the appliance and the problem has not been corrected.

Warning

Yellow

Indicates that warning limits have been exceeded for at least one health module on the appliance and the problem has not been corrected.

Normal

Green

Indicates that all health modules on the appliance are running within the limits configured in the health policy applied to the appliance.

Recovered

Green

Indicates that all health modules on the appliance are running within the limits configured in the health policy applied to the appliance, including modules that were in a Critical or Warning state.

Disabled

Blue

Indicates that an appliance is disabled or blacklisted, that the appliance does not have a health policy applied to it, or that the appliance is currently unreachable.

Viewing Appliance Health Monitors

Smart License

Classic License

Supported Devices

Supported Domains

Access

Any

Any

Any

Any

Admin/Maint/Any Security Analyst

The Appliance Health Monitor provides a detailed view of the health status of an appliance.

In a multidomain deployment, you can view the health status of appliances in descendant domains.


Tip

Your session normally logs you out after 1 hour of inactivity (or another configured interval). If you plan to passively monitor health status for long periods of time, consider exempting some users from session timeout, or changing the system timeout settings. See User Account Login Options and Configuring Session Timeouts for more information.

Procedure

Step 1

Choose System > Health > Monitor.

Step 2

Expand the appliance list. To show appliances with a particular status, click the arrow in that status row. Alternatively, in the Appliance Status Summary graph, click the color for the appliance status category you want to view.

Tip 

If the arrow in the row for a status level points down, the appliance list for that status shows in the lower table. If the arrow points right, the appliance list is hidden.

Step 3

In the Appliance column of the appliance list, click the name of the appliance for which you want to view details.

Tip 

In the Module Status Summary graph, click the color for an event status category to toggle display of Alert Details for that status category.

What to do next

Running All Modules for an Appliance

Smart License

Classic License

Supported Devices

Supported Domains

Access

Any

Any

Any

Any

Admin/Maint/Any Security Analyst

Health module tests run automatically at the policy run time interval you configure when you create a health policy. However, you can also run all health module tests on demand to collect up-to-date health information for the appliance.

In a multidomain deployment, you can run health module tests for appliances in the current domain and in any descendant domains.

Procedure

Step 1

View the health monitor for the appliance; see Viewing Appliance Health Monitors.

Step 2

Click Run All Modules. The status bar indicates the progress of the tests, then the Health Monitor Appliance page refreshes.

Note 

When you manually run health modules, the first refresh that automatically occurs may not reflect the data from the manually run tests. If the value has not changed for a module that you just ran manually, wait a few seconds, then refresh the page by clicking the device name. You can also wait for the page to refresh again automatically.

Running a Specific Health Module

Smart License

Classic License

Supported Devices

Supported Domains

Access

Any

Any

Any

Any

Admin/Maint/Any Security Analyst

Health module tests run automatically at the policy run time interval you configure when you create a health policy. However, you can also run a health module test on demand to collect up-to-date health information for that module.

In a multidomain deployment, you can run health module tests for appliances in the current domain and in any descendant domains.

Procedure

Step 1

View the health monitor for the appliance; see Viewing Appliance Health Monitors.

Step 2

In the Module Status Summary graph, click the color for the health alert status category you want to view.

Step 3

In the Alert Detail row for the alert for which you want to view a list of events, click Run.

The status bar indicates the progress of the test, then the Health Monitor Appliance page refreshes.

Note 

When you manually run health modules, the first refresh that automatically occurs may not reflect the data from the manually run tests. If the value has not changed for a module that you just manually ran, wait a few seconds, then refresh the page by clicking the device name. You can also wait for the page to refresh automatically again.

Generating Health Module Alert Graphs

Smart License

Classic License

Supported Devices

Supported Domains

Access

Any

Any

Any

Any

Admin/Maint/Any Security Analyst

You can graph the results over a period of time of a particular health test for a specific appliance.

Procedure

Step 1

View the health monitor for the appliance; see Viewing Appliance Health Monitors.

Step 2

In the Module Status Summary graph of the Health Monitor Appliance page, click the color for the health alert status category you want to view.

Step 3

In the Alert Detail row for the alert for which you want to view a list of events, click Graph.

Tip 

If no events appear, you may need to adjust the time range.

Health Event Views

The Health Event View page allows you to view health events logged by the health monitor on the Firepower Management Center logs health events. The fully customizable event views allow you to quickly and easily analyze the health status events gathered by the health monitor. You can search event data to easily access other information that may be related to the events you are investigating. If you understand what conditions each health module tests for, you can more effectively configure alerting for health events.

You can perform many of the standard event view functions on the health event view pages.

Viewing Health Events

Smart License

Classic License

Supported Devices

Supported Domains

Access

Any

Any

Any

Any

Admin/Maint/Any Security Analyst

The Table View of Health Events page provides a list of all health events on the specified appliance.

When you access health events from the Health Monitor page on your Firepower Management Center, you retrieve all health events for all managed appliances.

In a multidomain deployment, you can view data for the current domain and for any descendant domains. You cannot view data from higher level or sibling domains.


Tip

You can bookmark this view to allow you to return to the page in the health events workflow containing the Health Events table of events. The bookmarked view retrieves events within the time range you are currently viewing, but you can then modify the time range to update the table with more recent information if needed.

Procedure

Choose System > Health > Events.

Tip 

If you are using a custom workflow that does not include the table view of health events, click (switch workflow). On the Select Workflow page, click Health Events.

Note 

If no events appear, you may need to adjust the time range.

Viewing Health Events by Module and Appliance

Smart License

Classic License

Supported Devices

Supported Domains

Access

Any

Any

Any

Any

Admin/Maint/Any Security Analyst

Procedure

Step 1

View the health monitor for the appliance; see Viewing Appliance Health Monitors.

Step 2

In the Module Status Summary graph, click the color for the event status category you want to view.

The Alert Detail list toggles the display to show or hide events.

Step 3

In the Alert Detail row for the alert for which you want to view a list of events, click Events.

The Health Events page appears, containing results for a query with the name of the appliance and the name of the specified health alert module as constraints. If no events appear, you may need to adjust the time range.
Step 4

If you want to view all health events for the specified appliance, expand Search Constraints, and click the Module Name constraint to remove it.

Viewing the Health Events Table

Smart License

Classic License

Supported Devices

Supported Domains

Access

Any

Any

Any

Any

Admin/Maint/Any Security Analyst

In a multidomain deployment, you can view data for the current domain and for any descendant domains. You cannot view data from higher level or sibling domains.

Procedure

Step 1

Choose System > Health > Events.

Step 2

You have the following choices:

  • Bookmark — To bookmark the current page so that you can quickly return to it, click Bookmark This Page, provide a name for the bookmark, and click Save.
  • Change Workflow — To choose another health events workflow, click (switch workflow).
  • Delete Events — To delete health events, check the check box next to the events you want to delete, and click Delete. To delete all the events in the current constrained view, click Delete All, then confirm you want to delete all the events.
  • Generate Reports — Generate a report based on data in the table view — click Report Designer.
  • Modify — Modify the time and date range for events listed in the Health table view. Note that events that were generated outside the appliance's configured time window (whether global or event-specific) may appear in an event view if you constrain the event view by time. This may occur even if you configured a sliding time window for the appliance.
  • Navigate — Navigate through event view pages.
  • Navigate Bookmark — To navigate to the bookmark management page, click View Bookmarks from any event view.
  • Navigate Other — Navigate to other event tables to view associated events.
  • Sort — Sort the events that appear, change what columns display in the table of events, or constrain the events that appear
  • View All — To view event details for all events in the view, click View All.
  • View Details — To view the details associated with a single health event, click the down arrow link on the left side of the event.
  • View Multiple — To view event details for multiple health events, choose the check box next to the rows that correspond with the events you want to view details for and then click View.
  • View Status — To view all events of a particular status, click the status icon in the Status column for an event with that status.

Hardware Alert Details for 7000 and 8000 Series Devices


Note

The 8350 hardware platform has six fans, which display as FAN2 through FAN7. This is expected behavior. If you receive a hardware alert related to FAN1 or fan numbering in general on the 8350 platform, you can disregard the alert.

Table 4. Conditions Monitored for 7000 and 8000 SeriesDevices

Condition Monitored

Causes of Yellow or Red Error Conditions

Device high availability status

If 7000 or 8000 Series devices in a high-availability pair are no longer communicating with each other (due, for example, to a cabling problem), the Hardware Alarms module changes to red.

ftwo daemon status

If the ftwo daemon goes down, health status for the Hardware Alarms module changes to red and message details include a reference to the daemon.

NFE cards detected

Indicates the number of NFE cards detected on the system. If this value does not match the appliance’s expected NFE count, the Hardware Alarms module changes to red.

NFE hardware status

If one or more NFE cards are not communicating, the Hardware Alarms module changes to red and the applicable card appears in the message details.

NFE heartbeat

If the system detects no NFE heartbeat, the Hardware Alarms module changes to red and message details include a reference to the relevant card(s).

NFE internal link status

If the link between the NMSB and NFE card(s) goes down, the Hardware Alarms module changes to red and message details include a reference to the relevant ports.

NFE Message daemon

If the NFE Message daemon goes down, health status for the Hardware Alarms module changes to red and the message details include a reference to the daemon (and, if applicable, the NFE card number).

NFE temperature

If NFE temperature exceeds 97 degrees Celsius, health status for the Hardware Alarms module changes to yellow and message details include a reference to the NFE temperature (and, if applicable, the NFE card number).

If NFE temperature exceeds 102 degrees Celsius, health status for the Hardware Alarms module changes to red and message details include a reference to the NFE temperature. (and, if applicable, the NFE card number).

NFE temperature status

Indicates the current temperature status of the given NFE card. The Hardware Alarms module indicates green for OK, yellow for Warning, and red for Critical (and, if applicable, the NFE card number).

NFE TCAM daemon

If the NFE TCAM daemon goes down, health status for the Hardware Alarms module changes to red and message details include a reference to the daemon (and, if applicable, the NFE card number).

nfm_ipfragd (host frag) daemon

If the nfm_ipfragd daemon goes down, health status for the Hardware Alarms module changes to red and message details include a reference to the daemon (and, if applicable, the NFE card number).

NFE Platform daemon

If the NFE Platform daemon goes down, health status for the Hardware Alarms module changes to red and message details include a reference to the daemon (and, if applicable, the NFE card number).

NMSB communications

If the Media assembly is not present or not communicating, health status for the Hardware Alarms module changes to red and message details include a reference to the NFE temperature (and, if applicable, the NFE card number).

psls daemon status

If the psls daemon goes down, health status for the Hardware Alarms module changes to red and message details include a reference to the daemon.

Rulesd (host rules) daemon

If the Rulesd daemon goes down, health status for the Hardware Alarms module changes to yellow and message details include a reference to the daemon (and, if applicable, the NFE card number).

scmd daemon status

If the scmd daemon goes down, health status for the Hardware Alarms module changes to red and message details include a reference to the daemon.

The Health Events Table

The Health Monitor modules you choose to enable in your health policy run various tests to determine appliance health status. When the health status meets criteria that you specify, a health event is generated.

The table below describes the fields that can be viewed and searched in the health events table.

Table 5. Health Event Fields

Field

Description

Module Name

Specify the name of the module which generated the health events you want to view. For example, to view events that measure CPU performance, type CPU. The search should retrieve applicable CPU Usage and CPU temperature events.

Test Name

(Search only)

The name of the health module that generated the event.

Time

(Search only)

The timestamp for the health event.

Description

The description of the health module that generated the event. For example, health events generated when a process was unable to execute are labeled Unable to Execute.

Value

The value (number of units) of the result obtained by the health test that generated the event.

For example, if the Firepower Management Center generates a health event whenever a device it is monitoring is using 80 percent or more of its CPU resources, the value could be a number from 80 to 100.

Units

The units descriptor for the result. You can use the asterisk (*) to create wildcard searches.

For example, if the Firepower Management Center generates a health event when a device it is monitoring is using 80 percent or more of its CPU resources, the units descriptor is a percentage sign (%).

Status

The status (Critical, Yellow, Green, or Disabled) reported for the appliance.

Domain

For health events reported by managed devices, the domain of the device that reported the health event. For health events reported by the Firepower Management Center, Global. This field is only present in a multidomain deployment.

Device

The appliance where the health event was reported.

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