ServiceNow

Updated: July 8, 2026

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Learn how the ServiceNow integration sends Cisco Multicloud Defense alerts to ServiceNow through an Alert Service Profile, webhook, and associated Alert Rule.

Once configured, Multicloud Defense alerts will sent to a ServiceNow API gateway using the defined Alert Service Profile and Alert Rule.

Create an Alert Rule

Before you begin

In order to complete the steps in this guide, you will need:

A ServiceNow account with an Incoming Webhook URL.
An API Key configured.

Tip

Sign up for a ServiceNow account (https://www.servicenow.com/my-account/sign-up.html)

Setup Webhook and API Key (https://docs.servicenow.com/search?q=setup%20webhook)

Procedure

	1.	Navigate to System and Accounts > Service Alerts > Alert Rules.
	2.	Click Create.
	3.	Profile Name - Enter unique name for the integration. Example `mcd-servicenow-alert-rule`.
	4.	(Optional)Description - Enter a description for the aler trule.
	5.	Alert Profile - Expand the drop-down menu and select a Microsoft Teams alert profile.
	6.	Type - Expand the drop-down menu and select one of the following types: System Logs Audit Logs Discovery If you select Audit Logs, there are no other configurable items. Click Save to finalize the rule.
	7.	If you select either System Logs or Discovery as your Type, then expand the Sub Type drp-down menu and select one of the following options: Gateway Account Controller
	8.	Expand the Severitydrop-down menu and select one of the following labels. Note that the options below are dependent on the Type you selected in step 7. Info Warning Medium High Critical
	9.	Enabled - This option is checked by default to enable and implement this alert immediately after saving. Unceck this box if you do not to immediately apply the rule to your environment.
	10.	Click Save.

Create an Alert Profile Service

Before you begin

In order to complete the steps in this guide, you will need:

A ServiceNow account with an Incoming Webhook URL.
API Key configured.

Tip

Sign up for a ServiceNow account (https://www.servicenow.com/my-account/sign-up.html)

Setup Webhook and API Key (https://docs.servicenow.com/search?q=setup%20webhook)

Procedure

	1.	Navigate to System and Accounts > Service Alerts > Services.
	2.	Click Create.
	3.	Name - Enter unique name for the alert integration. Example `mcd-servicenow-profile`.
	4.	Description (optional) - Enter a description for the alert integration.
	5.	Type - Using the pulldown, choose ServiceNow.
	6.	API Key - Specify the ServiceNow API key generated above, or other ServiceNow API Key as desired.
	7.	API URL - Specify the ServiceNow Webhook URL generated above, or other ServiceNow Webhook URL as desired.
	8.	Click Save.

What to do next

Create an alert rule with this new profile.

Need help?

Open a support case

(Requires a Cisco Service Contract)

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