PagerDuty

Updated: July 8, 2026

Want to summarize with AI?

Learn how the PagerDuty integration sends Cisco Multicloud Defense alerts to a PagerDuty API endpoint through an Alert Service Profile and associated Alert Rule.

Once configured, Multicloud Defense alerts will sent to a PagerDuty API gateway using the defined Alert Service Profile and Alert Rule.

Create an Alert Profile Service

Before you begin

In order to complete the steps in this guide, you will need:

A PagerDuty account with an API Key configured.

Tip

Sign up for a PagerDuty account (https://www.servicenow.com/my-account/sign-up.html).

Setup the API Key (https://developer.pagerduty.com/api-reference).

Procedure

	1.	Navigate to System and Accounts > Service Alerts > Services.
	2.	Click Create.
	3.	Name - Enter unique name for the alert integration. Example `mcd-pagerduty-profile`.
	4.	Description (optional) - Enter a description for the alert integration.
	5.	Type - Using the pulldown, choose PagerDuty.
	6.	API Key - Copy the PagerDuty API key generated above, or other PagerDuty API Key as desired.
	7.	Click Save.

What to do next

Create an alert rule with this new profile.

Create an Alert Rule

Before you begin

In order to complete the steps in this guide, you will need:

A PagerDuty account with an API Key configured.

Tip

Sign up for a PagerDuty account (https://www.servicenow.com/my-account/sign-up.html).

Setup the API Key (https://developer.pagerduty.com/api-reference).

Procedure

	1.	Navigate to System and Accounts > Service Alerts > Alert Rules.
	2.	Click Create.
	3.	Profile Name - Enter unique name for the integration. Example `mcd-pagerduty-alert-rule`.
	4.	Description (optional) - Enter a description for the alert rule.
	5.	(Optional)Description - Enter a description for the aler trule.
	6.	Alert Profile - Expand the drop-down menu and select a Microsoft Teams alert profile.
	7.	Type - Expand the drop-down menu and select one of the following types: System Logs Audit Logs Discovery If you select Audit Logs, there are no other configurable items. Click Save to finalize the rule.
	8.	If you select either System Logs or Discovery as your Type, then expand the Sub Type drp-down menu and select one of the following options: Gateway Account Controller
	9.	Expand the Severitydrop-down menu and select one of the following labels. Note that the options below are dependent on the Type you selected in step 7. Info Warning Medium High Critical
	10.	Enabled - This option is checked by default to enable and implement this alert immediately after saving. Unceck this box if you do not to immediately apply the rule to your environment.
	11.	Click Save.

Need help?

Open a support case

(Requires a Cisco Service Contract)

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.