Cisco Unified Intelligence Center 11.6(1)
Product Overview
| Series | Cisco Unified Intelligence Center |
|---|---|
| Overview | Product Overview |
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This product is supported by Cisco, but is no longer being sold.
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| Status |
Not Orderable
EOL Details
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|---|---|
| Release Date | 03-AUG-2017 |
| End-of-Sale Date | 10-SEP-2020 Details |
| End-of-Support Date | 30-SEP-2023 Details |
- US/Canada 800-553-2447
- Worldwide Support Phone Numbers
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Latest Security Notices
- 01-Mar-2023
- 11-Jan-2023
- 31-Aug-2021
- 16-Jun-2021
- 07-Apr-2021
- 04-Mar-2021
- 04-Feb-2020
- 15-May-2019
- 06-Feb-2019
- 23-Jan-2019
Document Categories
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Data Sheets and Product Information
Data Sheets
End-of-Life and End-of-Sale Notices
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Security Notices
Field Notices
- Field Notice: FN - 72215 - Live Data 12.5 ES07 and Later Requires Additional RAM - Software Upgrade Recommended
- Field Notice: FN - 72088 - Specific Releases of Cisco Unified Intelligence Center Affected by Adobe Flash End-of-Life - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
- Field Notice: FN - 70036 - UCCX: No Stock Reports on CUIC Web Page after an Upgrade from 10.x or 9.x - Workaround Provided
- Field Notice: FN - 63421 - Cisco Unified Communications products might experience "media check failure" when installing product - Workaround Provided
- Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices
- Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided
Security Advisories, Responses and Notices
Most Recent
- Cisco Unified Intelligence Center Vulnerabilities
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Unified Intelligence Center Remote File Injection Vulnerability
- Cisco Unified Intelligence Center Software Cross-Site Scripting Vulnerability
- Cisco Unified Intelligence Center Cross-Site Request Forgery Vulnerability
- Cisco Unified Intelligence Center Cross-Site Scripting Vulnerability
- Cisco Unified Intelligence Center User Interface Cross-Site Request Forgery Vulnerability
- Cisco Unified Intelligence Center Cross-Site Scripting Vulnerability
- Cisco Unified Intelligence Center Cross-Site Scripting Vulnerability
- Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017
- Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016
- Cisco Unified Intelligence Center (CUIC) Software Unauthenticated User Account Creation Vulnerability
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Release and Compatibility
Release Notes
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- Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(1)
Cisco Unified Intelligence Center 11.6(1)
Reference
Documentation Roadmaps
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- Cisco Unified Intelligence Center Documentation Guide, Release 11.6(1)
Cisco Unified Intelligence Center 11.6(1)
Licensing Information
- Open Source Used In Cisco Unified Intelligence Center Release 12.0(1) (PDF - 12 MB)
- Open Source Used In Cisco Unified Intelligence Center Release 11.6(1) (PDF - 12 MB)
- Open Source Used In Cisco Unified Intelligence Center Release 11.5(1) (PDF - 11 MB)
- Open Source Used In Cisco Unified Intelligence Center Release 11.0(1) (PDF - 8 MB)
- Open Source Used In Cisco Unified Intelligence Center Release 10.5(1) (PDF - 117 KB)
Cisco Unified Intelligence Center
Technical References
Design
Design Guides
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- Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 11.6
- Solution Design Guide for Cisco Unified Contact Center Express, Release 11.6(1)
Cisco Unified Intelligence Center 11.6(1)
Install and Upgrade
Install and Upgrade Guides
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- Installation and Upgrade Guide for Cisco Unified Intelligence Center, Release 11.6(1)
Cisco Unified Intelligence Center 11.6(1)
Configuration
Configuration Examples and TechNotes
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- Configure Schedule Based Report Collection In Unified Intelligence Center
Cisco Unified Intelligence Center 11.6(1)
- Citrix NetScaler Load Balancer Configuration for Cisco Unified Intelligence Center (CUIC)
- Configure CA Signed Certificate via CLI in Cisco Voice Operating System (VOS)
- Configure CUIC Historical Report Gadgets in Cisco Finesse using 3rd Party Gadget
- Configure CUIC Report Default View and Thresholds
- Configuring of Standalone CUIC with UCCX 12.5
- How To Configure Precision Queue Live Data Gadget in PCCE 10.5
- How to Configure Basic Reporting Permissions for an LDAP user in CUIC
- Implement CA Signed Certificates in a CCE 12.6 Solution
- Unified CCE Solution: Procedure to Obtain and Upload Third-Party CA certificates (Version 11.x)
- Upgrade CUIC from a Standalone to CUIC/LD/IdS Co-resident Deployment
Configuration Guides
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1)
- Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 11.6(1)
Cisco Unified Intelligence Center 11.6(1)
Maintain and Operate
End-User Guides
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- Cisco Unified Intelligence Center Report Customization Guide, Release 11.6(1)
- Cisco Unified Intelligence Center User Guide, Release 11.6(1)
Cisco Unified Intelligence Center 11.6(1)
Maintain and Operate Guides
- Administration Console User Guide for Cisco Unified Intelligence Center, Release 11.6(1)
Cisco Unified Intelligence Center 11.6(1)
Maintain and Operate TechNotes
- How to Update Agent Team List And Synchronize in CUIC
- Troubleshoot :Cannot Save Edited Report for Precision Queue Abandon Answer Distribution Historical
Cisco Unified Intelligence Center 11.6(1)
Troubleshooting
Support FAQ
Troubleshooting TechNotes
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- Configure CUIC to Assign Permissions for Reporting Users
- Configure CUIC to Change Ownership of Reports/Dashboards
- How to Collect Logs for CUIC, Live Data and IDS
Cisco Unified Intelligence Center 11.6(1)
- CUIC Troubleshooting: When Calls Offered Is Less Then Calls Answered
- CUIC Webpage Does Not Load on IE 11 After the Installation of Microsoft KB3161608/KB3161639
- Cisco Live Data deployment for lab environment
- Collecting the Logs for CUIC Performance Issues
- How to Determine Number of Reporting Users Currently Logged-In in CUIC
- How to Verify Version of Stock CUIC Reports
- SHA-256 Support for UCCX
- Troubleshoot CUIC Error "Invalid sub-protocol Invalid sub-protocol: sqlserver"
- Troubleshoot CUIC Dashboard Widget Unexpected Changes After an Upgrade to Version 11.6
- Troubleshoot CUIC Schedulers Stuck in IN-PROGRESS State
- Troubleshoot CUIC User Collection Permissions
- Troubleshoot CUIC User Integration Failure Error
- Troubleshoot Cisco VOS Based Finesse Server With CLI
- Troubleshoot Collections "None Available" Displayed for Non-Default Administrator in CUIC Server
- Troubleshoot Unified Communications (UC), Non-UC, and Third-Party Virtual Machines (VMs) Co-residency
- Validate CUIC Dashboard Widgets Before an Upgrade
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