Module 10: Cisco SMB Support Assistant

As we discussed on the previous page, there are five components of the Cisco SMB Support Assistant program. In the next few pages, we will discuss each of these components in more detail. The Cisco SMB Support Assistant Portal Before the Cisco SMB Support Assistant portal was created, a customer would have to click 40 times through 25 different Web sites to find all of the information related to their product. What is the Cisco SMB Support Assistant Portal?

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The Cisco SMB Support Assistant Portal is an online tool that you or your customers can access through http://tools.cisco.com/Support/SMBSA/Login.do

As a partner, you may want to review the Cisco SMB Support Assistant marketing demonstration. It will help you see the power of the portal and sell it to your customers.

The portal has two big advantages:

		It searches the Cisco database to determine what products your customers have under contract and gathers all of the information on those products in one place. That way the information is easy to find.
		The information in the portal has been written in an easy-to-understand language so you don’t have to be a network engineer to read it.

If your customer has any questions, they can open a service request through the portal that will be answered by an engineer within one business day. Since the portal already stores all of the contract information, the customer doesn’t have to worry about finding that information to complete the case.

Note: As a partner, you can obtain the same information we present to customers through the SCC – the Service Contract Center.

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