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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Cisco. com Online Tools and Resources
4 Technical Assistance
5 Software Support
Introduction
Software Support
Cisco IOS Software
Cisco IOS Software Entitlement
Software Support for Network Applications
Value of Software Support
Overcoming Objections
Case Study
Interactive Exercise
Review Questions
Summary
6 Hardware Replacement
7 Technical Support Services Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
13 Next Steps
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Module 5: Software Support

Value of Software Support

Do your customers want to compete with other companies that can support technologies on their networks that they cannot?

Do your customers want to be viewed as “ahead of the curve” or “behind the curve?”

With a service solution that provides them with software support, your customers can protect their network investment by:

  Improving the amount of service offerings and applications their networks can support.
  Extending the life of their Cisco equipment.
  Helping to reduce business interruptions and risks associated with network downtime.
  Reduce their networking operating costs.
  Increasing their end users’ satisfaction.

 

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