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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
Introduction
What is Cisco.com?
Examples of Cisco.com Online Tools
Configuration / Installation Tools
Troubleshooting Tools
Case Management Tools
Technical Documentation
Benefits of Cisco.com Online Tools and Resources
Overcoming Objections
Case Study
Quote
Interactive Exercise
Review Questions
Summary
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Service Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
12 Business Tools and Processess
13 Next Steps
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Module 3: Cisco.com Online Tools and Resources

Benefits of Cisco.com Online Tools and Resources

Many of your customers will also find that the tools and resources available with registered access to the Cisco.com website will increase their productivity.

The revenue lost during network downtime is staggering. For example, depending on their industry, your customers can lose anywhere from $500,000 to $3,000,000 in just about one hour. Furthermore, without access to the types of online tools and resources available through Cisco.com, your customers may have to invest thousands of dollars to maintain web servers and updates resources themselves.

An important point to make with your customers is that their IT professionals will become more productive in the successful installation and operation of their networks, saving their companies valuable time and money.

In fact, the tools and information on the Cisco.com website are so comprehensive and easy to use, that data gathered internally by Cisco has shown that three out of four technical support cases are resolved by using it. Without registered access to Cisco.com, your customers’ IT professionals may not have the resources they need to solve problems quickly and efficiently.

Is that a risk your customers can afford to take?

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