There are many advantages to your customers of having a service solution that can provide them with access to Cisco.com online tools and resources. These benefits include:

		Reduced costs.
		Increased productivity.
		Maintaining an edge over competition.
		Knowledge transfer.
		Faster time to resolution by getting information quickly and easily.

Using the tools and resources available through the Cisco.com website, your customers will be able to resolve the majority of technical issues they may experience on their networks. This proactive approach to problem resolution saves your customers time and money.

In most cases, the information on the Cisco.com website that your customers are using is the same information Cisco TAC engineers use to troubleshoot and diagnose problems. By accessing the Cisco.com website, customers can quickly locate the information they need to diagnose and resolve technical problems.

Without a service solution that offers access to the Cisco.com online tools and resources, your customers may decrease self-sufficiency and have to pay significant time-and-materials fees to Cisco and other vendors for this support.