Cisco Packaged Contact Center Enterprise

データシートおよび製品情報

データ シート

• Cisco Packaged Contact Center Enterprise 11.5 Data Sheet 04-Mar-2019
• Cisco Contact Center Enterprise 11.6 Product Line Data sheet 25-Aug-2017
• Cisco Packaged Contact Center Enterprise 11.0 Data Sheet 11-Sep-2015

販売/サポート終了のお知らせ

• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 20-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise et Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Hosted Editions 9.0 29-Sep-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS) 16-Jul-2014

セキュリティ通知

Field Notice

• Field Notice: FN - 64075 - CTI Server Agent Real Time Statistics Missing on Supervisor Desktop, Inconsistent Agent_Team OpenRequests from Client 27-Jan-2016

セキュリティ アドバイザリ / レスポンス / 通知

• Multiple Vulnerabilities in Cisco Packaged Contact Center Enterprise 05-Sep-2018

リリースと互換性

リリース ノート

• Cisco Packaged Contact Center 11.6(2)

  • Release Notes for Packaged Contact Center Enterprise, Release 11.6(2) 28-Mar-2019

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Release Notes for Packaged Contact Center Enterprise Solution, Release 12.5(1) 07-May-2020

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Release Notes for Packaged Contact Center Enterprise Solution, Release 12.0(1) 21-Nov-2019
  • Packaged Contact Center Enterprise ソリューション、リリース 12.0(1) リリース ノート 11-Jan-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Release Notes for Packaged Contact Center Enterprise Solution Release 11.6(1) 14-Mar-2018

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Release Notes for Packaged Contact Center Enterprise Solution Release 11.5(1) 15-Dec-2016

• Cisco Packaged Contact Center Enterprise 11.0(3)

  • Release Notes for Packaged Contact Center Enterprise, Release 11.0(3) 09-Feb-2018

• Cisco Packaged Contact Center Enterprise 11.0(2)

  • Release Notes for Cisco Packaged Contact Center Enterprise Solution 11.0(2) 01-Jun-2016

• Cisco Packaged Contact Center Enterprise 11.0(1)

  • Release Notes for Cisco Packaged Contact Center Enterprise Solution Release 11.0(1) 14-Dec-2016

• Cisco Packaged Contact Center Enterprise 10.5(3)

  • Release Notes for Cisco Packaged Contact Center Enterprise Release 10.5(3) 06-Dec-2016

• Cisco Packaged Contact Center Enterprise 10.5(2)

  • Release Notes for Cisco Packaged Contact Center Enterprise Release 10.5(2) 17-Sep-2015

• Cisco Packaged Contact Center Enterprise 10.5(1)

  • Packaged Contact Center Enterprise 10.5(1) Release Notes 17-Sep-2015

• Cisco Packaged Contact Center Enterprise 10.0(2)

  • Packaged Contact Center Enterprise 10.0(2) Release Notes 30-Sep-2014

• Cisco Packaged Contact Center Enterprise 10.0(1)

  • Packaged Contact Center Enterprise 10.0(1) Release Notes 09-Apr-2014
• Release Notes for Cisco Packaged Contact Center Enterprise, Release 9.0(3) 26-Mar-2013

互換性情報

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.5(x) 13-Jun-2020

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.0(x) 19-Jul-2019
• Packaged CCE Software Compatibility Matrix for 11.6(x) 25-Jul-2017
• Packaged CCE Software Compatibility Matrix for 11.5(x) 13-Jul-2017
• Packaged CCE Software Compatibility Matrix for 11.0(x) 13-Jul-2017

リファレンス

テクニカル リファレンス

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.5 05-Feb-2020

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.0 21-Nov-2019
  • Cisco Packaged Contact Center Enterprise ソリューション設計ガイド、リリース 12.0 22-Mar-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 11.6 22-Mar-2019

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 11.5(1) 03-May-2018

• Cisco Packaged Contact Center Enterprise 11.0(1)

  • Cisco Packaged Contact Center Enterprise 設計ガイドリリース11.0(1) 25-May-2016 (PDF - 2 MB)
  • Cisco Packaged Contact Center Enterprise リリース 11.0(1) 設計ガイド 26-Aug-2015

• Cisco Packaged Contact Center Enterprise 10.5(1)

  • Cisco Packaged Contact Center Enterprise Design Guide, Release 10.5(x) 19-Dec-2016
  • Cisco Packaged Contact Center Enterprise 設計ガイド リリース 10.5(1) 17-May-2016 (PDF - 2 MB)

• Cisco Packaged Contact Center Enterprise 10.0(1)

  • Cisco Packaged Contact Center Enterprise Design Guide, Release 10.0(1) 12-May-2016

ドキュメント ロードマップ

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.5(1) 31-Jan-2019

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.0(1) 11-Jan-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 11.6(1) 24-Aug-2017

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 11.5(1) 10-Aug-2016

• Cisco Packaged Contact Center Enterprise 11.0(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 11.0(1) 26-Aug-2015

• Cisco Packaged Contact Center Enterprise 10.5(1)

  • Packaged Contact Center Enterprise Documentation Guide, Release 10.5(1) 29-Sep-2017

• Cisco Packaged Contact Center Enterprise 10.0(1)

  • Packaged Contact Center Enterprise Documentation Guide, Release 10.0.1 29-Sep-2017

ライセンス情報

• Cisco Packaged Contact Center 11.6(2)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(2) 28-Mar-2019 (PDF - 5 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(2) 28-Mar-2019 (PDF - 1 MB)

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) 11-Jan-2019 (PDF - 26 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) 07-Jan-2019 (PDF - 1 MB)

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(1) 14-Aug-2017 (PDF - 1 MB)
  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(1) 02-Aug-2017 (PDF - 27 MB)

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.5(1) 08-Aug-2016 (PDF - 37 MB)

• Cisco Packaged Contact Center Enterprise 11.0(3)

  • Open Source Used In Cisco Unified Contact Center Enterprise 11.0(3) 11-Feb-2018 (PDF - 5 MB)

• Cisco Packaged Contact Center Enterprise 11.0(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise and Packaged Contact Center Enterprise 11.0(1) 30-Jul-2015 (PDF - 17 MB)

• Cisco Packaged Contact Center Enterprise 10.5(1)

  • Open Source Used In Cisco Packaged Contact Center Enterprise Release 10.5(1) 30-May-2014 (PDF - 752 KB)

• Cisco Packaged Contact Center Enterprise 10.0(1)

  • Cisco Packaged Contact Center Open Source Licenses 12-Dec-2013 (PDF - 756 KB)

デザイン

設計ガイド

• Cisco Packaged Contact Center Enterprise 設計ガイド リリース 10.0(x) 14-Apr-2014

インストールとアップグレード

インストールとアップグレード ガイド

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1) 05-Feb-2020
  • Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.5(1) 05-Feb-2020

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.0(1) 21-Nov-2019
  • Cisco Packaged Contact Center Enterprise インストレーション/アップグレード ガイド、リリース 12.0(1) 11-Jan-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide Release 11.6(1) 28-May-2018

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide Release 11.5(1) 22-Dec-2016
  • Enterprise Chat and Email Installation Guide for Packaged Contact Center Enterprise 26-Aug-2016 (PDF - 1 MB)

• Cisco Packaged Contact Center Enterprise 11.0(1)

  • Cisco MediaSense 設計ガイド リリース 11.0(1) 11-Jul-2017 (PDF - 3 MB)
  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 11.0(1) 26-Apr-2017

• Cisco Packaged Contact Center Enterprise 10.5(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 10.5(x) 26-Apr-2017

• Cisco Packaged Contact Center Enterprise 10.0(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 10.0(x) 09-Apr-2014
• Cisco Packaged Contact Center Enterprise インストレーション/アップグレードガイド、リリース 11.0(1) 25-May-2016 (PDF - 4 MB)
• Cisco Packaged Contact Center Enterprise インストレーション/アップグレードガイド、リリース 10.5(1) 17-May-2016 (PDF - 5 MB)
• Cisco Packaged Contact Center Enterprise インストレーション/アップグレード ガイド、リリース 10.0(1) 14-May-2014

設定

コンフィギュレーション ガイド

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1) 09-Jun-2020

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1) 08-Jan-2018

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Cisco Unified Contact Center ソリューション リリース 11.5(1) ポート活用ガイド 17-Mar-2017

• Cisco Packaged Contact Center Enterprise 11.0(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.0(1) 25-Jan-2016
• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 11-Jan-2019

設定例とテクニカルノーツ

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Packaged CCE: MRA Configuration 06-Sep-2017
  • Packaged CCE: Unified CVP and Virtualized Voice Browser TLS and SRTP Security Configuration 06-Sep-2017

• Cisco Packaged Contact Center Enterprise 11.0(1)

  • UCCE \ PCCE -得るべきプロシージャおよび署名する Upload ウィンドウ サーバ 自己‐または 2008 のサーバの認証局（CA） 証明書 16-Aug-2015
• CCE ソリューションの実装する CA 署名入り認証 22-Jun-2020
• Cisco 識別サービスのための識別プロバイダを SSO を有効に するために設定して下さい 24-Apr-2020
• PCCE コマンドの実行ペインを理解して下さい 22-Apr-2020
• PCCE にサード パーティ小道具およびユーザインターフェイスを統合 22-Apr-2020
• PCCE の設定 FTP サーバ 22-Apr-2020
• 設定 PCCE 12.5 および CVP 12.5 スマートなライセンス 22-Apr-2020
• Okta 識別プロバイダとのコンタクトセンター SSO 07-Nov-2017
• 設定 PCCE アウトバウンド オプション- SIP のためのエージェントに転送された場合無効呼出し 30-May-2017

維持および操作

エンドユーザ ガイド

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Cisco Finesse Agent and Supervisor Desktop User Guide Release 12.0(1) 11-Jan-2019

メンテナンスとオペレーションガイド

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.5(1) 07-May-2020
  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1) 05-Feb-2020
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.5 04-Feb-2020

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0(1) 21-Nov-2019
  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.0(1) 21-Nov-2019
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.0(1) 19-Jul-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide Release 11.6(1) 06-Jun-2018
  • Cisco Packaged Contact Center Enterprise Features Guide Release 11.6(1) 28-May-2018
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 11.6(1) 28-May-2018

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Cisco Packaged Contact Center Enterprise Features Guide Release 11.5(1) 27-Jan-2017
  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide Release 11.5(1) 10-Aug-2016
  • Cisco Packaged Contact Center Enterprise Reporting User Guide Release 11.5(1) 10-Aug-2016

• Cisco Packaged Contact Center Enterprise 11.0(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 11.0(1) 26-Apr-2017
  • Cisco Packaged Contact Center Enterprise アドミニストレーションおよび設定ガイド リリース 11.0(1) 26-Apr-2017
  • Cisco Packaged Contact Center Enterprise Features Guide, Release 11.0(1) 26-Aug-2015

トラブルシューティング

トラブルシューティング テクニカルノーツ

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • SPOG のための PCCE コンポーネント証明書を管理して下さい 15-Sep-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • ICM MDS メッセージによって処理することができるデータの最大容量 20-May-2020

• Cisco Packaged Contact Center Enterprise 11.0(1)

  • パッケージ CCE ソリューション: サード パーティ CA 証明書を入手してアップロードするプロシージャ 27-Jun-2018
• PCCE 12.0 SPOG ファイル・トランスファー失敗を解決して下さい 27-May-2020
• 同期化から示す SPOG の CVP を解決して下さい 27-May-2020
• 設定 PCCE ローカル 許可 21-Apr-2020
• CVP 12.5 と PCCE 12.0 間の証明書 Exchange を解決して下さい 21-Apr-2020
• PCCE ソリューションの Exchange 自己署名証明書 01-Apr-2020
• 解決して下さい PCCE - Inventory ページの Finesse および CUIC の FQDN を復元する方法 30-Jul-2019
• SideA または SideB Vmware ESXi ホストに接続することが不可能な PCCE を解決して下さい 08-May-2019
• PCCE ceeadmin ポータルは新しい IP アドレスのアップデート Vms の後で前の VM の IP アドレスを示します 16-Sep-2018
• VM ホスト画面上の Packaged Contact Center Enterprise（PCCE）11.5 導入エラー 25-May-2017
• ADFS/IdS のトラブルシューティングと一般的な問題 19-Sep-2016