Cisco Packaged Contact Center Enterprise

データシートおよび製品情報

データ シート

• Cisco Contact Center Enterprise 12.6(1) 25-Oct-2021
• Cisco Packaged Contact Center Enterprise 11.5 Data Sheet 04-Mar-2019
• Cisco Contact Center Enterprise 11.6 Product Line Data sheet 25-Aug-2017
• Cisco Packaged Contact Center Enterprise 11.0 Data Sheet 11-Sep-2015

販売/サポート終了のお知らせ

• English

  • End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
  • End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
  • End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
  • End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Hosted Editions 9.0 29-Sep-2014
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS) 16-Jul-2014

• French - Canadian

  • Annonce d’arrêt de commercialisation et de fin de vie de Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 20-Mar-2020
  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise et Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 25-Jan-2021

セキュリティ通知

Field Notice

• Field Notice: FN - 64075 - CTI Server Agent Real Time Statistics Missing on Supervisor Desktop, Inconsistent Agent_Team OpenRequests from Client 27-Jan-2016

セキュリティ アドバイザリ / レスポンス / 通知

• Cisco Finesse Open Redirect Vulnerability 25-May-2021
• Cisco Finesse Cross-Site Scripting Vulnerabilities 25-May-2021
• Multiple Vulnerabilities in Cisco Packaged Contact Center Enterprise 05-Sep-2018

リリースと互換性

リリース ノート

• Cisco Packaged Contact Center 11.6(2)

  • Release Notes for Packaged Contact Center Enterprise, Release 11.6(2) 28-Mar-2019

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Release Notes for Cisco Contact Center Enterprise Solutions Release 12.6(1) 14-May-2021

• Cisco Packaged Contact Center Enterprise 12.5(2)

  • Release Notes for Packaged Contact Center Enterprise Solution, Release 12.5(2) 26-Jul-2022

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Packaged Contact Center Enterprise ソリューション、リリース 12.5(1) リリース ノート 23-Jan-2020

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Packaged Contact Center Enterprise ソリューション、リリース 12.0(1) リリース ノート 11-Jan-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Release Notes for Packaged Contact Center Enterprise Solution Release 11.6(1) 14-Jun-2018

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Release Notes for Packaged Contact Center Enterprise Solution Release 11.5(1) 15-Dec-2016

• Cisco Packaged Contact Center Enterprise 11.0(3)

  • Release Notes for Packaged Contact Center Enterprise, Release 11.0(3) 09-Feb-2018

• Cisco Packaged Contact Center Enterprise 11.0(2)

  • Release Notes for Cisco Packaged Contact Center Enterprise Solution 11.0(2) 01-Jun-2016

• Cisco Packaged Contact Center Enterprise 11.0(1)

  • Release Notes for Cisco Packaged Contact Center Enterprise Solution Release 11.0(1) 14-Dec-2016

• Cisco Packaged Contact Center Enterprise 10.5(3)

  • Release Notes for Cisco Packaged Contact Center Enterprise Release 10.5(3) 06-Dec-2016

• Cisco Packaged Contact Center Enterprise 10.5(2)

  • Release Notes for Cisco Packaged Contact Center Enterprise Release 10.5(2) 17-Sep-2015

• Cisco Packaged Contact Center Enterprise 10.5(1)

  • Packaged Contact Center Enterprise 10.5(1) Release Notes 17-Sep-2015

互換性情報

• Applicable to Multiple Releases

  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.5(x) 30-Jan-2023

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.6(x) 30-Jan-2023

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.0(x) 19-Feb-2021

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Packaged CCE Software Compatibility Matrix for 11.6(x) 25-Jul-2017

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Packaged CCE Software Compatibility Matrix for 11.5(x) 13-Jul-2017

• Cisco Packaged Contact Center Enterprise 11.0(1)

  • Packaged CCE Software Compatibility Matrix for 11.0(x) 13-Jul-2017

リファレンス

テクニカル リファレンス

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.6(1) 28-Apr-2020

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.5 14-Feb-2020

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.0 20-Nov-2019
  • Cisco Packaged Contact Center Enterprise ソリューション設計ガイド、リリース 12.0 22-Mar-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 11.6 11-Jul-2019

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 11.5(1) 03-May-2018

• Cisco Packaged Contact Center Enterprise 11.0(1)

  • Cisco Packaged Contact Center Enterprise 設計ガイドリリース11.0(1) 25-May-2016 (PDF - 2 MB)
  • Cisco Packaged Contact Center Enterprise リリース 11.0(1) 設計ガイド 26-Aug-2015

• Cisco Packaged Contact Center Enterprise 10.5(1)

  • Cisco Packaged Contact Center Enterprise Design Guide, Release 10.5(x) 19-Dec-2016
  • Cisco Packaged Contact Center Enterprise 設計ガイド リリース 10.5(1) 17-May-2016 (PDF - 2 MB)

ドキュメント ロードマップ

• Applicable to Multiple Releases

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.5(1) and 12.5(2) 03-Apr-2019

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.6(1) 11-May-2021

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.0(1) 11-Jan-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 11.6(1) 24-Aug-2017

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 11.5(1) 10-Aug-2016

• Cisco Packaged Contact Center Enterprise 11.0(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 11.0(1) 26-Aug-2015

• Cisco Packaged Contact Center Enterprise 10.5(1)

  • Packaged Contact Center Enterprise Documentation Guide, Release 10.5(1) 29-Sep-2017

ライセンス情報

• Cisco Packaged Contact Center 11.6(2)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(2) 28-Mar-2019 (PDF - 5 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(2) 28-Mar-2019 (PDF - 1 MB)

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) 11-Jan-2019 (PDF - 26 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) 07-Jan-2019 (PDF - 1 MB)

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(1) 14-Aug-2017 (PDF - 1 MB)
  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(1) 02-Aug-2017 (PDF - 27 MB)

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.5(1) 08-Aug-2016 (PDF - 37 MB)

• Cisco Packaged Contact Center Enterprise 11.0(3)

  • Open Source Used In Cisco Unified Contact Center Enterprise 11.0(3) 11-Feb-2018 (PDF - 5 MB)

• Cisco Packaged Contact Center Enterprise 11.0(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise and Packaged Contact Center Enterprise 11.0(1) 30-Jul-2015 (PDF - 17 MB)

• Cisco Packaged Contact Center Enterprise 10.5(1)

  • Open Source Used In Cisco Packaged Contact Center Enterprise Release 10.5(1) 30-May-2014 (PDF - 752 KB)

デザイン

設計ガイド

• Cisco Packaged Contact Center Enterprise 設計ガイド リリース 10.0(x) 14-Apr-2014

インストールとアップグレード

インストールとアップグレード ガイド

• Applicable to Multiple Releases

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1) and 12.5(2) 09-Jul-2020

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(1) 09-Jul-2020

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.0(1) 20-Nov-2019
  • Cisco Packaged Contact Center Enterprise インストレーション/アップグレード ガイド、リリース 12.0(1) 11-Jan-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide Release 11.6(1) 17-Jun-2020
  • Cisco Finesse Desktop User Guide for Unified Contact Center Enterprise Release 11.6(1) 24-Jul-2018

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide Release 11.5(1) 22-Dec-2016
  • Enterprise Chat and Email Installation Guide for Packaged Contact Center Enterprise 26-Aug-2016 (PDF - 1 MB)

• Cisco Packaged Contact Center Enterprise 11.0(1)

  • Cisco MediaSense 設計ガイド リリース 11.0(1) 11-Jul-2017 (PDF - 3 MB)
  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 11.0(1) 26-Apr-2017

• Cisco Packaged Contact Center Enterprise 10.5(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 10.5(x) 26-Apr-2017
• Cisco Packaged Contact Center Enterprise インストレーション/アップグレードガイド、リリース 11.0(1) 25-May-2016 (PDF - 4 MB)
• Cisco Packaged Contact Center Enterprise インストレーション/アップグレードガイド、リリース 10.5(1) 17-May-2016 (PDF - 5 MB)
• Cisco Packaged Contact Center Enterprise インストレーション/アップグレード ガイド、リリース 10.0(1) 14-May-2014

設定

コンフィギュレーション ガイド

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(1) 09-Mar-2020

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1) 09-Mar-2020

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1) 03-Aug-2020

• Cisco Packaged Contact Center Enterprise 11.5(1)

  • Cisco Unified Contact Center ソリューション リリース 11.5(1) ポート活用ガイド 17-Mar-2017

• Cisco Packaged Contact Center Enterprise 11.0(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.0(1) 25-Jan-2016
• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 12-Dec-2018

機能ガイド

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.6(1) 30-Jun-2020

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.5(1) 11-Sep-2020

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.0(1) 20-Nov-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Cisco Packaged Contact Center Enterprise Features Guide Release 11.6(1) 27-May-2018

設定例とテクニカルノーツ

• Applicable to Multiple Releases

  • UCCEのオーケストレーションの設定 11-Oct-2022

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Packaged CCE: MRA Configuration 06-Sep-2017
  • Packaged CCE: Unified CVP and Virtualized Voice Browser TLS and SRTP Security Configuration 06-Sep-2017

• Cisco Packaged Contact Center Enterprise 11.0(1)

  • UCCE \ PCCE -得るべきプロシージャおよび署名する Upload ウィンドウ サーバ 自己‐または 2008 のサーバの認証局（CA） 証明書 16-Aug-2015
• SSOを有効にするようにIdentity Provider for Cisco Identity Serviceを設定します 24-Aug-2021
• PCCE 12.5のCVPスマートライセンスの設定およびトラブルシューティング 06-May-2021
• PCCEコマンド実行ペインについて 22-Apr-2020
• サードパーティガジェットとユーザインターフェイスをPCCEに統合 22-Apr-2020
• PCCEでのFTPサーバの設定 22-Apr-2020
• Okta 識別プロバイダとのコンタクトセンター SSO 07-Nov-2017
• PCCE アウトバウンド オプション - SIP のエージェントに転送されたときの呼出し音を無効に設定する 30-May-2017

維持および操作

エンドユーザ ガイド

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Packaged CCE Migration Guide, Release 12.0 04-Aug-2020
  • Cisco Finesse Agent and Supervisor Desktop User Guide Release 12.0(1) 19-Dec-2018

メンテナンスとオペレーションガイド

• Cisco Packaged Contact Center Enterprise Administration and Configuration Guide Release 11.6(1) 17-Sep-2020
• Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1) 10-Jun-2020
• Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.6(1) 04-Jun-2020
• Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.6(1) 03-Feb-2020
• Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.5 03-Feb-2020
• Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0(1) 20-Nov-2019
• Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.0(1) 19-Jul-2019
• Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 11.6(1) 28-May-2018
• Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 11.0(1) 26-Apr-2017
• Cisco Packaged Contact Center Enterprise アドミニストレーションおよび設定ガイド リリース 11.0(1) 26-Apr-2017
• Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 10.5(1) 26-Apr-2017
• Cisco Packaged Contact Center Enterprise Features Guide Release 11.5(1) 27-Jan-2017
• Cisco Packaged Contact Center Enterprise Administration and Configuration Guide Release 11.5(1) 10-Aug-2016
• Cisco Packaged Contact Center Enterprise Reporting User Guide Release 11.5(1) 10-Aug-2016
• Cisco Packaged Contact Center Enterprise アドミニストレーションおよび設定ガイドリリース 11.0(1) 25-May-2016 (PDF - 6 MB)

トラブルシューティング

トラブルシューティング テクニカルノーツ

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • UCCE上のSPOGによる設定変更のトラブルシューティング 30-Jan-2023
  • CCEを使用したGoogle CCAIハイブリッドサービスのプロビジョニング 10-Feb-2022

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • SPOGのPCCEコンポーネント証明書の管理 01-Dec-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • ICM MDSメッセージで処理できるデータの最大量 20-May-2020

• Cisco Packaged Contact Center Enterprise 11.0(1)

  • パッケージ CCE ソリューション: サード パーティ CA 証明書を入手してアップロードするプロシージャ 27-Jun-2018
• Contact Center UCCE/PCCEのデータベースパフォーマンスの向上 30-Jan-2023
• CCEソリューションでのCA署名付き証明書の実装 21-Sep-2022
• CCEでのトレースの設定とログの収集 31-Aug-2022
• PCCEソリューションでの自己署名証明書の交換 14-Jul-2022
• PCCEのトラブルシューティング：インベントリページでFinesseおよびCUICのFQDNを復元する方法 20-Jan-2021
• PCCE 12.0 SPOGファイル転送障害のトラブルシューティング 27-May-2020
• Out of Syncと表示されるSPOGのCVPのトラブルシューティング 27-May-2020
• PCCEローカル認証の設定 21-Apr-2020
• CVP 12.5とPCCE 12.0間の証明書交換のトラブルシューティング 21-Apr-2020
• PCCEがサイドAまたはサイドBのVmware ESXiホストに接続できない場合のトラブルシューティング 08-May-2019
• VM ホスト画面上の Packaged Contact Center Enterprise（PCCE）11.5 導入エラー 25-May-2017
• ADFS/IdS のトラブルシューティングと一般的な問題 19-Sep-2016