Release Notes for Cisco Wireless LAN Controllers and Lightweight Access Points for Release 4.0
Cisco Unified Wireless Network Solution Components
Upgrading to a New Software Release
FCC Safety Compliance Statement
Connecting 1100 and 1300 Series Access Points
Controllers Must Run Release 3.2.116.21 or Later to Support -P Regulatory Domain
Voice Wireless LAN Configuration
Operating Mesh Networks Through Switches and Routers
Cisco 7920 Wireless IP Phone Support
Changing the IOS LWAPP Access Point Password
Exclusion List (Blacklist) Client Feature
RADIUS Servers and the Management VLAN
Cisco Aironet 1030 Remote Edge Lightweight Access Point s and WPA2-PSK
Lightweight Access Point Connection Limitations
Management Usernames and Local Netuser Names
802.1x and Microsoft Wireless Configuration Manager
Cisco Aironet 1030 Remote Edge Lightweight Access Point Default Operation
Home Page Retains Web Authentication Login with IE 5.x
Changing the Default Values of SNMP Community Strings
Using the GUI to Change the SNMP Community String Default Values
Using the CLI to Change the SNMP Community String Default Values
Changing the Default Values for SNMP v3 Users
Using the GUI to Change the SNMP v3 User Default Values
Using the CLI to Change the SNMP v3 User Default Values
Web Authentication Limits on Hybrid-REAP Access Points
Features Not Supported on 2000 Series Controllers
Some Clients See Only 64 Access Point MAC Addresses (BSSIDs) at a Time
Pinging from Any Network Device to a Dynamic Interface IP Address Is Not Supported
2006 Image Not Supported for 3504 Controllers
Running a 3504 Image on a 2000 Series Controller
Upgrading External Web Authentication
Obtaining Documentation and Submitting a Service Request
These release notes describe new features as well as open and resolved caveats for software release 4.0 for Cisco 2000 and 4400 Series Wireless LAN Controllers; Cisco Wireless Services Modules (WiSM); Cisco Wireless LAN Controller Network Modules; Catalyst 3750G Integrated Wireless LAN Controller Switches; and Cisco Aironet 1000, 1100, 1130, 1200, 1240, 1300, and 1500 Series Lightweight Access Points, which comprise part of the Cisco Unified Wireless Network (UWN) Solution.
Note
Unless otherwise noted, all of the Cisco wireless LAN controllers are hereafter referred to as controllers, and all of the Cisco lightweight access points are hereafter referred to as access points.
The following components are part of the Cisco UWN Solution and are compatible in this release:
The controller graphical user interface (GUI) requires the following operating system and web browser:
Note
Opera, Mozilla, and Netscape are not supported.
Operating system software is factory installed on your controller and automatically downloaded to the access points after a release upgrade and whenever an access point associates to a controller. As new releases become available for the controllers and their associated access points, consider upgrading.
Note
The Cisco WiSM requires software release SWISMK9-32 or later.
To find the software release running on your controller, look on the Monitor > Summary page of the controller GUI or enter show sysinfo on the controller command line interface (CLI).
When a controller is upgraded, the code on its associated access points is also automatically upgraded. When an access point is loading code, each of its lights blinks in succession.
Cisco recommends the following sequence when performing an upgrade:
1.
Upload your controller configuration files to a server to back them up.
2.
Turn off the controller 802.11a and 802.11b networks.
3.
Upgrade your controller to software release 4.0, following the instructions in the Cisco Wireless LAN Controller Configuration Guide, Release 4.0. Click this link to browse to that document:
http://www.cisco.com/c/en/us/support/wireless/4400-series-wireless-lan-controllers/products-installation-and-configuration-guides-list.html
4.
Re-enable your 802.11a and 802.11b networks.
Note
Controllers can be upgraded from one release to another. However, should you require a downgrade from one release to another, you may be unable to use the higher release configuration. The workaround is to reload the previous controller configuration files saved on the backup server or to reconfigure the controller.
The following new features are available in controller software release 4.0:
Note
You must install software release 4.0 on the controller before connecting 1100 series access points to the controller.
Note
You must install software release 4.0 on the controller before connecting 1300 series access points to the controller.
Refer to the following location for more information:
http://www.cisco.com/c/en/us/products/wireless/4400-series-wireless-lan-controllers/bulletin-listing.html
This section contains important information to keep in mind when installing controllers and access points.
Warning
This warning means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents.
Warning
Only trained and qualified personnel should be allowed to install, replace, or service this equipment.
Warning
Do not locate any antenna near overhead power lines or other electric light or power circuits, or where it can come into contact with such circuits. When installing antennas, take extreme care not to come in contact with such circuits, as they may cause serious injury or death. For proper installation and grounding of the antenna, refer to national and local codes (e.g. U.S.: NFPA70, National Electrical Code, Article 810, in Canada: Canadian Electrical Code, Section 54).
Warning
This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that the protective device is rated not greater than: 120 VAC, 15A U.S. (240vac, 10A International)
Warning
This equipment must be grounded. Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground connector. Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available.
Warning
Read the installation instructions before you connect the system to its power source.
Warning
Do not work on the system or connect or disconnect cables during periods of lightning activity.
Warning
Do not operate your wireless network near unshielded blasting caps or in an explosive environment unless the device has been modified to be especially qualified for such use.
Warning
In order to comply with radio frequency (RF) exposure limits, the antennas for this product should be positioned no less than 6.56 ft. (2 m) from your body or nearby persons.
Warning
This unit is intended for installation in restricted areas. A restricted access area can be accessed only through the use of a special tool, lock and key, or other means of security.
Follow the guidelines in this section to ensure proper operation and safe use of the controllers and access points.
FCC Compliance with its action in ET Docket 96-8, has adopted a safety standard for human exposure to RF electromagnetic energy emitted by FCC-certified equipment. When used with approved Cisco Aironet antennas, Cisco Aironet products meet the uncontrolled environmental limits found in OET-65 and ANSI C95.1, 1991. Proper operation of this radio device according to the instructions in this publication results in user exposure substantially below the FCC recommended limits.
Each year hundreds of people are killed or injured when attempting to install an antenna. In many of these cases, the victim was aware of the danger of electrocution but did not take adequate steps to avoid the hazard.
For your safety, and to help you achieve a good installation, read and follow these safety precautions. They may save your life!
1.
If you are installing an antenna for the first time, for your own safety as well as others, seek professional assistance. Your Cisco sales representative can explain which mounting method to use for the size and type of antenna you are about to install.
2.
Select your installation site with safety as well as performance in mind. Electric power lines and phone lines look alike. For your safety, assume that any overhead line can kill you.
3.
Call your electric power company. Tell them your plans and ask them to come look at your proposed installation. This is a small inconvenience considering your life is at stake.
4.
Plan your installation carefully and completely before you begin. Successfully raising a mast or tower is largely a matter of coordination. Each person should be assigned to a specific task and should know what to do and when to do it. One person should be in charge of the operation to issue instructions and watch for signs of trouble.
5.
When installing an antenna, remember:
b.
Do not work on a wet or windy day.
c.
Do dress properly—shoes with rubber soles and heels, rubber gloves, long-sleeved shirt or jacket.
6.
If the assembly starts to drop, get away from it and let it fall. Remember that the antenna, mast, cable, and metal guy wires are all excellent conductors of electrical current. Even the slightest touch of any of these parts to a power line completes an electrical path through the antenna and the installer: you!
7.
If any part of an antenna system should come in contact with a power line, do not touch it or try to remove it yourself. Call your local power company. They will remove it safely.
8.
If an accident should occur with the power lines, call for qualified emergency help immediately.
Refer to the appropriate Quick Start Guide or Hardware Installation Guide for instructions on installing controllers and access points.
Note
To meet regulatory restrictions, all external antenna configurations must be professionally installed.
Personnel installing the controllers and access points must understand wireless techniques and grounding methods. Access points with internal antennas can be installed by an experienced IT professional.
The controller must be installed by a network administrator or qualified IT professional, and the proper country code must be selected. Following installation, access to the controller should be password protected by the installer to maintain compliance with regulatory requirements and ensure proper unit functionality.
This section describes important information about the controllers and access points.
You must install software release 4.0 on the controller before connecting 1100 and 1300 series access points to the controller.
To support access points configured for use in Japan, you must upgrade the controller software to release 3.2.116.21 or later. Earlier releases do not support access points configured for use in Japan (regulatory domain -P).
Cisco recommends that load balancing always be turned off in any wireless network that is supporting voice, regardless of vendor. When load balancing is turned on, voice clients can hear an audible artifact when roaming, and the handset is refused at its first reassociation attempt.
In mesh networks that operate through low-speed switches and routers, access points can disconnect from the controller, causing the controller to generate alerts.
When using Cisco 7920 Wireless IP Phones with controllers, make sure that the phones and controllers are configured as follows:
Note Use this command to determine the WLAN ID number of the WLAN to which you want to add QBSS support.
–
config wlan disable wlan_id_number
–
config wlan 7920-support ap-cac-limit enable wlan_id_number
–
config wlan enable wlan_id_number
Note Use this command to verify that the WLAN is enabled and the Dot11-Phone Mode (7920) field is configured for compat mode.
IOS LWAPP access points have a default password of Cisco, and the pre-stage configuration for LWAPP access points is disabled by default. To enable it, you must configure the access point with a new username and password when it joins the controller. Enter this command using the controller CLI to push a new username and password to the access point:
config ap username user_id password password {AP_name | all}
The password pushed from the controller is configured as “enable password” on the access point.
There are some cases where the pre-stage configuration for LWAPP access points is disabled and the access point displays the following error message during the invocation of the CLI commands:
“ERROR!!! Command is disabled.”
For more information, refer to Upgrading Autonomous Cisco Aironet Access Points to Lightweight Mode.
If a client is not able to connect to an access point and the security policy for the WLAN and/or client is correct, the client has probably been disabled. In the controller GUI, you can view the client’s status on the Monitor > Summary page under Client Summary. If the client is disabled, click Remove to clear the disabled state for that client. The client automatically comes back and, if necessary, reattempts authentication.
Automatic disabling happens as a result of too many failed authentications. Clients disabled due to failed authorization do not appear on the permanent disable display. This display is only for those MACs that are set as permanently disabled by the administrator.
The RADIUS server can be on any subnet as long as it can be reached by the management VLAN subnet. The controllers can be managed via the management VLAN subnet from any other subnet that can reach the management VLAN subnet.
Software release 4.0 does not support IPSec. If you upgrade to release 4.0 from a previous release that supported IPSec, any WLANs that are configured for this feature become disabled. If you want to use IPSec, you must use a version of controller software prior to 3.2 or wait for the next release.
Cisco Aironet 1030 Remote Edge Lightweight Access Points do not support WPA2-PSK in REAP standalone mode.
Cisco Aironet lightweight access points do not connect to the 4400 series controller if the time is not set first. Set the time on the controller before allowing the access points to connect to it.
Management usernames and local netuser names must be unique because they are stored in the same database. That is, you cannot assign the same name to a management user and a local netuser.
Clients using the Microsoft Wireless Configuration Manager and 802.1x must use WLANs configured for 40- or 104-bit key length. Configuring for 128-bit key length results in clients that can associate but not authenticate.
When a controller reboots, dropped Cisco Aironet 1030 Remote Edge Lightweight Access Points attempt to associate to any available controller. If the access points cannot contact a controller, they continue to offer 802.11a/b/g service on WLAN 1 only.
The controller bootloader (ppcboot) stores a copy of the active primary image and the backup image. If the primary image becomes corrupted, you can use the bootloader to boot with the backup image.
With the backup image stored before rebooting, be sure to choose Option 4: Change Active Boot Image from the boot menu to set the backup image as the active boot image. Otherwise, when the controller resets, it again boots off the corrupted primary image.
After the controller boots, the active boot image can be changed to the backup image using the config boot backup command.
Due to a caching issue in the Internet Explorer 5.x browser, the home page retains the web authentication login. To correct this issue, clear the history or upgrade your workstation to Internet Explorer 6.x.
The RLDP protocol detects rogues on your wired network. When RLDP is enabled, the controller reports a threat alarm for each rogue detected on the wired network. When RLDP is disabled, rogues detected on the wired network are shown in the Alert state.
Disabling RLDP stops the controller from detecting rogues on the wired network. Rogues can be manually contained by changing the status of the detected rogues. When rogues are being contained, you must manually disable containment for each rogue individually.
Client card implementations may mitigate the effectiveness of ad-hoc containment.
Some Apple operating systems require shared key authentication for WEP. Other releases of the operating system do not work with shared key WEP unless the client saves the key in its key ring. How you should configure your controller is based on the client mix you expect to use. Cisco recommends testing these configurations before deployment.
The controller has commonly known default values of “public” and “private” for the read-only and read-write SNMP community strings. Using these standard values presents a security risk. Therefore, Cisco strongly advises that you change these values.
Follow these steps to change the SNMP community string default values through the controller GUI.
Step 1
Click Management and then Communities under SNMP. The SNMP v1 / v2c Community page appears.
Step 2
If “public” or “private” appears in the Community Name column, click Remove to delete this community.
Step 3
Click New to create a new community.
Step 4
When the SNMP v1 / v2c Community > New page appears, enter a unique name containing up to 16 alphanumeric characters in the Community Name field. Do not enter “public” or “private.”
Step 5
In the remaining fields, enter the IP address from which this device accepts SNMP packets with the associated community and the IP mask, choose Read Only or Read/Write to specify the access level for this community, and choose Enable or Disable to specify the status of this community.
Step 6
Click Apply to commit your changes.
Step 7
Click Save Configuration to save your settings.
Step 8
Repeat this procedure if a “public” or “private” community still appears on the SNMP v1 / v2c Community page.
Follow these steps to change the SNMP community string default values through the controller CLI.
Step 1
To see the current list of SNMP communities for this controller, enter this command:
Step 2
If “public” or “private” appears in the SNMP Community Name column, enter this command to delete this community:
config snmp community delete name
The name parameter is the community name (in this case, “public” or “private”).
Step 3
To create a new community, enter this command:
config snmp community create name
Enter up to 16 alphanumeric characters for the name parameter. Do not enter “public” or “private.”
Step 4
To enter the IP address from which this device accepts SNMP packets with the associated community, enter this command:
config snmp community ipaddr ip_address ip_mask name
Step 5
To specify the access level for this community, enter this command, where ro is read-only mode and rw is read/write mode:
config snmp community accessmode { ro | rw } name
Step 6
To enable or disable this SNMP community, enter this command:
config snmp community mode { enable | disable } name
Step 7
To save your changes, enter save config.
Step 8
Repeat this procedure if you still need to change the default values for a “public” or “private” community string.
The controller uses a default value of “default” for the username, authentication password, and privacy password for SNMP v3 users. Using these standard values presents a security risk. Therefore, Cisco strongly advises that you change these values.
Follow these steps to change the SNMP v3 user default values through the controller GUI.
Step 1
Click Management and then SNMP V3 Users under SNMP.
Step 2
If “default” appears in the User Name column, click Remove to delete this SNMP v3 user.
Step 3
Click New to add a new SNMP v3 user.
Step 4
When the SNMP V3 Users > New page appears, enter a unique name in the User Profile Name field. Do not enter “default.”
Step 5
In the remaining fields, choose Read Only or Read Write to specify the access level for this user, choose the authentication and privacy protocols to be used, and enter a password for each.
Step 6
Click Apply to commit your changes.
Step 7
Click Save Configuration to save your settings.
Follow these steps to change the SNMP v3 user default values through the controller CLI.
Step 1
To see the current list of SNMP v3 users for this controller, enter this command:
Step 2
If “default” appears in the SNMP v3 User Name column, enter this command to delete this user:
config snmp v3user delete username
The username parameter is the SNMP v3 username (in this case, “default”).
Step 3
To create a new SNMP v3 user, enter this command:
config snmp v3user create username { ro | rw } { none | hmacmd5 | hmacsha } { none | des } auth_password privacy_password
Do not enter “default” for the username and password parameters.
Step 4
To save your changes, enter save config.
Access points in hybrid-REAP mode support web authentication with open authentication only if local switching is enabled on the WLAN.
These hardware features are not supported on 2000 series controllers:
These software features are not supported on 2000 series controllers:
In a crowded RF environment, clients may not be able to detect the desired SSID because of internal table limitations. Sometimes disabling and then enabling the client interface forces a rescan. Your RF environment needs to be controlled. Cisco UWN rogue access point detection and containment can help you to enforce RF policies in your buildings and campuses.
Clients on the WLAN associated with the interface pass traffic normally.
The 2006 controller image is supported for use with only 2000 series controllers. Do not install the 2006 image on a 3504 controller. Otherwise, errors may occur. Install only the 3504 image on a 3504 controller.
It is possible to run a 3504 controller image on a 2000 series controller, but Cisco Aironet 1130, 1200, and 1240 series access points will not be able to connect to the controller.
When upgrading a controller from operating system release 2.0 or 2.2.127.4 to release 3.2.116.21 or later, update the external web authentication configuration as follows:
1.
Instead of using a preauthentication ACL, the network manager must configure the external web server IP address using this command:
config custom-web ext-webserver add IP-address
Note
IP-address is the address of any web server that performs external web authentication.
2.
The network manager must use the new login_template shown here:
This section lists Open Caveats and Resolved Caveats in operating system release 4.0 for Cisco controllers and lightweight access points.
These caveats are open in operating system release 4.0.
Workaround: Make sure that the anchor controller is a mobility group member.
Workaround: This problem can cause some inconvenience, and the user may prefer to use the CLI configuration wizard instead to avoid it.
Workaround: Reboot the controller through the CLI to access the wizard again.
Workaround: Do not configure the service VLAN as one of the VLANs on a data port.
Workaround: Ignore the prompt and exit as usual.
Workaround: Download new code images to the WiSM at times when there are no clients to be affected.
Workaround: Be sure to properly configure WLAN ID 1.
Workaround: None for this release.
Workaround: Download new code images to the WiSM a second time.
Workaround: None at this time.
Workaround: Clear the access point’s static IP address by hand.
Workaround: Apply the Microsoft KB 883659 patch to IAS. The Microsoft patch may or may not work. There is no workaround on the controller.
Workaround: None at this time.
Workaround: None at this time.
Workaround: None at this time.
Workaround: None at this time.
Workaround: Use a different client adapter.
Workaround: None at this time.
Workaround: None at this time.
Workaround: Set the session timeout to 65535 seconds.
Workaround: None at this time. The controller must be returned for repair through the RMA process.
Workaround: Reset the controller to factory defaults and then reconfigure the controller exactly the same way.
Workaround: None at this time.
Workaround: Configure the access point for the same VLAN as the controller.
Workaround: None at this time.
Workaround: None at this time.
Workaround: None at this time.
Workaround: None at this time.
Workaround: None at this time.
Workaround: None at this time.
Workaround: None at this time.
Workaround: None at this time.
Workaround: None at this time.
Workaround: Follow these guidelines:
–
For 4xxx controllers, add the external web server to the list of external server IP addresses using this command: config custom-web ext-webserver add server-ip-address. Then remove the preauthentication ACL configuration for the web authentication WLAN.
–
For 2006 controllers, make sure that the preauthentication ACL is configured properly.
Workaround: Disable ACM for WMM clients without TSPEC support.
Workaround: None at this time.
Workaround: None at this time.
Workaround: None at this time.
Workaround: None at this time.
Workaround: Enable local switching on a WLAN other than 9 through 16.
Workaround: None at this time.
Workaround: To change the 4.9-GHz band on the -P regulatory domain, enter this command using the controller CLI: config ap public-safety enable Cisco_AP.
Workaround: None at this time.
Workaround: Use the default DHCP configuration on the controller. In the default configuration, the DHCP server address appears on client devices as 1.1.1.1.
Workaround: Before upgrading the controller software, enter the show acl detailed acl_name command on the controller CLI to see the details of the configured ACL. Then manually apply the ACL after the upgrade.
These caveats are resolved in operating system release 4.0.
For the most up-to-date, detailed troubleshooting information, refer to the Cisco TAC website at
http://www.cisco.com/c/en/us/support/index.html
Click Product Support > Wireless. Then choose your product and Troubleshooting to find information on the problem you are experiencing.
For additional information on the Cisco controllers and lightweight access points, refer to these documents:
Click this link to browse to the Cisco Support and Documentation page:
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.