Cisco Collaboration Systems Release Summary Matrix for Contact Center

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Updated:January 13, 2016

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Table Of Contents

Cisco Collaboration Systems Release Summary Matrix for Contact Center


Cisco Collaboration Systems Release Summary Matrix for Contact Center

Note From Release 10.0 onward, Cisco Unified Communications System is re-branded to Cisco Collaboration Systems to better reflect the Collaboration products included in the solution.

This table identifies the software release versions of the system components that are used in each Cisco Collaboration Systems Release for Contact Center.

Note For maintenance releases, this table may not be updated.

To learn more about the components' features, functions, and interaction with other system components, click the technical information site for any release from the following URL:

http:/www.cisco.com/en/US/docs/voice_ip_comm/uc_system/unified/communications/system/ucstart.htm

Note For maintenance releases, the technical information sites may not be updated.

•Table cells with dashes indicate products that either were not available for that release, or are not supported.

•Test beds for a release set may contain multiple IOS and CatOS versions. The predominant IOS versions are listed below.

•For information on compatible software versions in a Cisco Collaboration Systems Release set that you can use as a baseline and a known starting point, see the following:

–Cisco Unified Communications Compatibility Tool

–Cisco Unified Communications Contact Center Enterprise Design Guides

–Cisco Interoperability Portal

–Cisco Unified Contact Center Express/Cisco Unified IP IVR Software and Hardware Compatibility Guide

–Hardware and System Software Specification (Bill of Materials) for Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 8.0(x)

–Hardware and System Software Specification for Cisco Unified Customer Voice Portal (Unified CVP), Release 8.5(1)

Note Product specific compatibility documents provide complete compatibility information between components listed in the summary matrix.

•For a list of supported servers, see the following:

–Cisco Unified Communications Manager Server1 Support Matrix:

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/prod_brochure0900aecd8062a4f9.html

–Cisco Unified Contact Center Enterprise, refer to Appendix A of the Bill of Materials at:

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guides_list.html

–Cisco Unified Customer Voice Portal, refer to Unified CVP Hardware and Software Specification at:

http://www.cisco.com/en/US/products/sw/custcosw/ps1006/prod_technical_reference_list.html

–Unified Contact Center Express supported platform list:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_device_support_tables_list.html

–Unified Communications Manager IM and Presence Server supported platform list:

http://www.cisco.com/en/US/products/ps6837/products_device_support_tables_list.html

•You can set up a virtualized environment by running Unified Communications applications on a virtual machine on a Unified Computing System (UCS). For additional details, including UCS hardware information and third-party requirements, see:
http://www.cisco.com/go/uc-virtualized

For information on supported applications in a virtualized environment, see http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Supported_Applications

For information on supported VMware versions, see http://docwiki.cisco.com/wiki/Unified_Communications_VMware_Requirements#Supported_Versions_of_VMware_vSphere_ESXi

Category
Component
Release
10.0(1)
Release
9.0(1)
Release
8.6(1)
Release
8.5(1)
Release
8.0(2)
Release
7.1(3)1
Release
7.1(2) 1
Release
7.0(1)
Release
6.1(1)

Call Control

Cisco Unified Communications Manager

10.0(1)

9.0(1)

8.6(1a)

8.5(1)

8.0(2)

7.1(3)

7.1(2a)

7.0(1)

6.1(1)

Contact Center

Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise

10.0(1)

9.0(1)

8.5(2)2

8.5(1)

8.0(1)

7.5(6)

7.5(5)

7.5(1)

7.2(2)

Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise Operating System

Win2008 R2 SP1

Win2008 R2 SP1

Win2008 R2 SP1 Win2003 SP2/
Win2003 R2 SP2

Win2003 SP2/
Win2003 R2 SP2

Win2003 SP2/
Win2003 R2 SP2

Win2003 SP2/
Win2003 R2 SP2

Win2003 SP2/
Win2003 R2 SP2

Win2003 SP2/
Win2003 R2 SP2

Win2003 SP2/
Win2003 R2 SP2

Cisco Unified ICME Support Tools

—

—

2.4(1)

2.4(1)

2.4(1)

2.3(1)

2.3(1)

2.3(1)

2.1

Cisco Unified Contact Center Express

10.0(1)

9.0(1)

8.5(1) SU1

8.5(1)

8.0(2)

—

—

—

—

Cisco Unified IP IVR

10.0(1)

9.0(1)

8.5(1) SU1

8.5(1)

8.0(2)

7.0(1) SR4

7.0(1) SR3

7.0(1) SR1

5.0(2)

Cisco Unified Contact Center Express/Unified
IP IVR Operating System

Bundled with Software

Bundled with Software

Bundled with Software

Bundled with Software

Bundled with Software

2003.1.2a SR13

2003.1.2a SR13

2003.1.2a SR13

2003.1.1 SR5

Cisco Unified Customer Voice Portal

10.0(1)

9.0(1)

8.5(1)

8.5(1)

8.0(1)3

7.0(2)

7.0(2)

7.0(2)

4.0(2)

Cisco Unified Customer Voice Portal Operating System

Win2008 R2 SP1

Win2008 R2 SP1

Win2003 SP2/
Win2003 R2 SP2

Win2003 SP2/
Win2003 R2 SP2

Win2003 SP2/
Win2003 R2 SP2

Win2003 SP2/
Win2003 R2 SP2

Win2003 SP2/
Win2003 R2 SP2

Win2003 SP2/
Win2003 R2 SP2

Win2003 SP2/
Win2003 R2 SP2

Cisco Unified Intelligence Center

10.0(1)

8.5(4)

8.5(1)

Same as 8.0(4)

8.0(3)

8.0(1)

—

—

—

—

Cisco Finesse

10.0(1)

9.0(1)

8.5(1)

Lab use only

8.5(1)

Lab use only

—

—

—

—

—

Cisco MediaSense

10.0(1)

8.5(4) (original)

9.1(1) (current compatible)

8.5(2) (original)

8.5(4) (current compatible)

8.5(1) (original)

8.5(4) (current compatible)

—(original)

8.5(4) (current compatible)

—

—

—

—

Cisco SocialMiner

10.0(1)

9.0(1)4

—

8.5(1)

—

—

—

—

—

Server Applications

Cisco Unified Communications Manager IM and Presence Service

10.0(1)

9.0(1)

—

—

—

—

—

—

—

Cisco Unified Presence

—

—

8.5(1)

8.5(1)

8.0(2)5

7.0(5)

7.0(1)

7.0(1)

6.0(2)

Cisco Unified SIP Proxy

8.5(5)

8.5(3)

8.5(2)

8.5(1)

1.1(4)

—

—

—

—

Conferencing

Cisco Unified Videoconferencing 3545 MCU

—

—

—

—

—

5.7

5.7

5.5.0.0.54

—

Cisco TelePresence MCU MSE Series

4.4 (3.57)

4.3

—

—

—

—

—

1.2

—

Cisco TelePresence Content Server

—

5.2 Build 3222

—

—

—

—

—

—

—

Cisco Voice Conferencing for ISR G2 Routers

15.2(4)M5

15.2(3)T1 or 15.2(4)M

—

—

—

—

—

—

—

Voicemail and Unified Messaging

Cisco Unity Connection

10.0(1)

9.0(1)

—

8.5(1)

—

7.1(3)

7.1(2a)

7.0(1)

2.0

Devices (Endpoints)

Cisco IP Communicator

—

8.6(1)

8.6(1)

7.0(5)

—

7.0(2)

7.0(2)

2.1(3)

2.1(1)

Cisco Unified Personal Communicator

—

—

—

8.5

7.0(2)

7.0(2)

7.0(2)

7.0(1)

—

Cisco Unified Video Advantage

—

2.2(2)

2.2(1)

2.2(1)

—

2.1(2)

2.1(1)

2.1(1)

—

Cisco Virtualization Experience Clients

—

Firmware 9.2(1)

—

—

—

—

—

—

—

Cisco TelePresence System EX90 and Cisco TelePresence System EX60

TC 7.0.1

TE 6.0.0

—

—

—

—

—

—

—

Cisco IP Video Phone E20

—

TE 6.0.0

—

—

—

—

—

—

—

Cisco Desktop Collaboration Experience DX650

Firmware 10.1(1)

—

—

—

—

—

—

—

—

Cisco Unified IP Phones

7941, 7942, 7961, 7962, 7965, 7971, 7975

Bundled with Unified CM.

Firmware 9.3(1)SR3

Bundled with Unified CM.

Firmware 9.3(1)

Bundled with Unified CM.

Firmware 9.2(1)

Bundled with Unified CM.

Bundled with Unified CM.

Firmware 9.0(2), 9.0(2)SR1

Bundled with Unified CM.

Bundled with Unified CM.

Bundled with Unified CM.

Bundled with Unified CM.

Cisco IP Phones 7821, 7841, 7861

Firmware 10.1(1)

               

Cisco Unified IP Phones

6921, 6941, 6961, 6945

Firmware 9.4(1)

Firmware 9.3(1)

Firmware 9.2(1)

Firmware 9.1.1 SR1

Firmware 9.0(2)

Firmware 8.5.3

—

—

—

Cisco Unified IP Phones 9951, 9971

Firmware 9.4(1)

Firmware 9.3(1)

Firmware 9.2(1)

Firmware 9.1.1 SR1

Firmware 9.0(2)

Firmware 9.0(1)

—

—

—

Cisco Unified IP Phone 8961

Firmware 9.4(1)

Firmware 9.3(1)

Firmware 9.2(1)

Firmware 9.1.1 SR1

Firmware 9.0(2)

Firmware 9.0(1)

—

—

—

Cisco Unified IP Phones 8941, 8945

—

Firmware 9.3(1)

Firmware 9.2(1)

Firmware 9.1.1 SR1

—

—

—

—

—

Cisco Unified Communications for RTX

—

—

8.5(1)

8.5(1)

—

—

—

—

—

Client Applications

Cisco Jabber for Windows

9.6

—

—

—

—

—

—

—

—

Wireless and Mobility

Cisco Aironet 1240AG Series Access Point

—

—

—

—

12.4(21a)JA2

12.3-8.JA2

12.3-8.JA2

12.3-8.JA2

12.3-8.JA2

Cisco Aironet 3502 Access Point

—

AIR-WLC4400-K9-7-0-116-0-ER.aes

AIR-WLC4400-K9-7-0-116-0-ER.aes

—

—

—

—

—

—

Cisco Aironet 1142 Access Point

—

AIR-WLC4400-K9-7-0-116-0-ER.aes

AIR-WLC4400-K9-7-0-116-0-ER.aes

—

—

—

—

—

—

Security

Cisco Catalyst 6500 Series Switch Firewall Services Module

—

—

—

—

—

4.0(6)

4.0(4)

4.0(3)

3.2(2)

Cisco Adaptive Security Appliance (5520, 5540, 5580) Services

9.1(1)

8.4(3)

8.4(1)

8.4(1)

8.3

8.2(1)

8.2(1)

8.0.4.3

8.0(3)

Cisco Adaptive Security Appliance 5500 AIP Security Services Module (IPS)

—

—

7.0(2) E3

7.0(2) E3

7.0(2) E3

—

—

—

—

CiscoWorks Management Center for Cisco Security Agents

—

—

6.0(2)

6.0(2)

—

5.2.1

5.2.0.245

5.2.0.245

5.0.0.216

Cisco Security Agent for Unified IP IVR

NA

Bundled with Unified IP IVR

Bundled with Unified IP IVR

Bundled with Unified IP IVR

Bundled with Unified IP IVR

5.0.0.217-3.0.6

5.0.0.217-3.0.6

5.0.0.217/3.0.6

5.0.0.217/3.0.6

Cisco Security Agent for Unified Intelligent Contact Management Enterprise

—

—

6.0(1)

6.0(1)

6.0(1)

5.2.0.245-4.0.1

5.2.0.245-4.0.1

5.2.0.245/4.0.1

5.0.0.210/3.0.1

Cisco Security Agent for Unified Customer Voice Portal

—

—

6.0(1)

6.0(1)

6.0(1)

5.2.0.268

5.2.0.268

5.2.0.268

5.2.0.203/2.2.1

Network Management

Cisco Prime Collaboration Provisioning, Assurance and Deployment

10.0(1)

—

—

—

—

—

—

—

—

Cisco Unified Operations Manager

—

—

8.6.1

8.5.1

2.3

2.2

2.2

2.1

2.0(2)

Licensing

Cisco Prime License Manager

10.0(1)

9.0(1)

—

—

—

—

—

—

—

Communications Infrastructure

Cisco IOS Extended Maintenance Deployment

15.1(4)M76

15.2(4)M57

15.1(4)M3

15.1(4)M1

—

—

12.4(25)b7

12.4(23)7

12.4(18c)7

—

Cisco Unified Computing System B200 M2, C200 M2, and C210 M2 (Unified Communications Virtualization)

VMware5.1

VMWare ESXi 4.1

—

—

—

—

—

—

—

Cisco UCS B-Series Blade Servers

2.0(3c)

2.0(1q)

—

—

—

—

—

—

—

Cisco UCS C-Series Rack-Mount Servers

1.4(3k)

1.4(3c)2

—

—

—

—

—

—

—

Cisco Unified Computing System Express

—

2.0.1

—

—

—

—

—

—

—

Cisco 3725, 3745 (Unified CVP VXML, voice/data, H.323, SIP, MGCP, IOS-based Transcoders and Conference Bridges, and Cisco Unified Border Element gateways)

—

—

—

—

—

—

12.4(15)8
T7

12.4(15)
T7

12.4(15)
T2

Cisco 3825, 3845 (Unified CVP VXML, voice/data, H.323, SIP, MGCP, IOS-based Transcoders and Conference Bridges, and Cisco Unified Border Element gateways)

15.1(4)M7

15.1(4)M3

15.1(4)M1

15.1(3)T9

15.1(1)T9

15.0(1)M

12.4(24)
T1

12.4(20)T

12.4(15)
T2

Cisco 3900 Series Routers (Unified CVP VXML, voice/data, SIP, IOS-based Transcoders and Conference Bridges, and Cisco Unified Border Element gateways)

15.2(4)M5

15.2(3)T1 or 15.2(4)M

15.1(4)M1

—

—

—

—

—

—

Cisco AS5400XM (Unified CVP VXML, voice, H.323, SIP and PSTN gateways)

—

15.1(4)M3

15.1(4)M1

15.1(3)T9

15.1(1)T9

15.0(1)M

12.4(24)
T1

12.4(20)T

12.4(15)T

Cisco Unified Border Element Enterprise Edition for Cisco ISR Series

15.2(4)M5

15.2(3)T1 or 15.2(4)M

15.1(4)M1

15.1(3)T9

1.3/15.1(1)T9

1.3/15.0(1)M

12.4(24)T1

12.4(20)T

12.4(11)XW3

Cisco Unified Border Element Enterprise Edition for Cisco ASR 1000 Series

3.11.0S

3.6

3.2

3.2

3.1

—

—

—

—

Cisco VGD-1T3 Voice Gateway

—

—

15.1(4)M1

15.1(3)T9

15.1(1)T9

—

—

—

—

Communications Infrastructure (continued)

Cisco SRE 910 Service Module

15.2(4)M5

15.2(3)T1 or 15.2(4)M

—

—

—

—

—

—

—

Cisco Catalyst 6506-E (WS-SUP720-3BXL)

15.1(2)SY

12.2(33)SXH2a

—

—

—

—

—

—

—

Cisco Catalyst 6503-E (WS-SUP720-3BXL)

15.1(2)SY

12.2(18)SXF10

—

—

—

—

—

—

—

Cisco Catalyst 3750 (WS-C3750E-24PD)

15.0.2SE2

12.2(55)SE1

—

—

—

—

—

—

—

Cisco 3745 Gatekeeper

—

—

—

—

—

—

12.4(15)
T7

12.4(15)
T7

12.4(15)
T2

RSVP Agent (on 38xx platforms)

15.1(4)M7

15.1(4)M3

15.1(4)M1

15.1(3)T9

15.1(1)T9

15.0(1)M

12.4(24)
T1

12.4(20)T

12.4(15)
T2

Cisco 7206VXR (core/WAN router)

—

—

15.1(4)M1

15.1(3)T9

15.1(1)T9

15.0(1)M

12.4(24)
T1

12.4(20)T

12.4(15)
T2

Cisco 871 router

—

—

—

—

—

—

—

—

12.3(8)
Y12

Cisco 881 router

15.2(4)Mx

15.2(3)T1 or 15.2(4)M

15.1(4)M1

15.1(3)T9

15.1(1)T9

15.0(1)M

12.4(24)T1

12.4(20)T

—

Cisco 891 router

15.2(4)Mx

15.2(3)T1 or 15.2(4)M

—

—

—

—

—

—

—

Cisco Catalyst 3750 (access switch)

12.2(53)SE2

12.2(53)SE2

12.2(53)SE2

12.2(53)SE2

12.2(50)SE3

12.2(50)SE3

12.2(25)
SEE4

12.2(25)
SEE4

12.2(25)
SEE2

Cisco Catalyst 6506, 6509 (core switch, Supervisor 2)

—

—

8.6(6a)

8.6(6a)

Cat OS 8.6.3/12.2.(18)SXF9

Cat OS 8.6.3/12.2.(18)SXF9

CatOS 8.6(3)

CatOS 8.5(8)

CatOS 8.5(8)

Cisco Catalyst 6506, 6509 (Supervisor 720)

—

—

—

—

12.2(33)SX1

12.2(33)SX1

12.2(33)
SX1

12.2(18)
SXF11

12.2(18)SXF8

Cisco CSS 11501 Content Services Switch

—

—

—

—

WebNS
7.50.3.3

WebNS
7.50.3.3

WebNS
7.50.3.3

WebNs
7.50.3.3

WebNs 7.50.3.3

1 This is a maintenance or minor release and no new Technical Information Site was created for this release. Refer to the release notes and system test results for information on this release.

2 For configuration options, see Release Notes for Cisco Unified Contact Center Enterprise, Release 8.5(2).

3 Unified CVP video feature is supported in Unified CVP Release 8.0(1), however this feature was not tested in the System Test environment. The functionality and interoperability testing of the feature was performed during product testing for this release.

4 Cisco SocialMiner functionality was tested as part of Unified CCX.

5 Multi-stage upgrade testing was performed with Unified Presence Release 8.0(1) and feature and interoperability testing was performed with Unified Presence 8.0(2).

6 For ISR-G1 devices only.

7 Cisco IOS Mainline Release was used for additional basic PSTN functionality and load testing as part of regression testing conducted in contact center environments.

8 Cisco IOS Release 12.4(15)Tx is the last release supported on the 37xx Series and CMM platforms; these components are not supported on Release 12.4(20)T and beyond.

9 Cisco IOS Release 15.1(3)T and 15.1(1)T are short deployment Standard Maintenance releases ideal for the very latest new features and hardware support from Cisco. Cisco provides 18 months of support for Standard Maintenance releases. Customers requiring longer-term maintenance support should consider upgrading to the next 15 M Extended Maintenance release (when it becomes available), which will incorporate all features and hardware support of previous Standard Maintenance and Extended Maintenance releases. For more information, refer to http://www.cisco.com/en/US/prod/collateral/iosswrel/ps8802/ps10587/ps10591/ps10621/qa_c67_561940.html.


1 Beginning with Cisco Collaboration Systems Release 10.0, Cisco is migrating from non-virtualized hardware servers to virtualized servers only. Cisco 7800 Series Media Convergence Servers are end of sale as of October 30, 2013, and are not supported for new installations of 10.0 or upgrades/migrations to 10.0. Virtual Machines are the only supported platform for Cisco Unified Communications Manager 10.0, running on either Cisco Unified Computing System or 3rd-party server. For information about best practices to setup virtualization and Cisco UCS hardware for Cisco Collaboration 10.0 applications, see http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/virtual/CUCM_BK_CA526319_00_cucm-on-virtualized-servers_chapter_00.html For information about best practices to migrate from Cisco 7800 series Media Convergence Servers to virtualization on Unified Computing System Virtual Machines, see "Replace a Single Server or Cluster for Cisco Unified Communications Manager Release 9.1(1)": http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/install/9_1_1/replace/CUCM_BK_R1B1A464_00_replace-server-cluster-cucm-91.html For information about the Cisco 7800 Series Media Convergence Server end-of-life (EOL) notice, see: http://www.cisco.com/en/US/products/hw/voiceapp/ps378/index.html

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