Guest

Cisco Unified Communications System

Cisco Unified Communications System Documentation

Hierarchical Navigation

Cisco Unified Communications System Documentation

The Cisco Unified Communications System securely integrates voice, video, and other collaborative data applications into intelligent network communications solutions. This system, which includes IP telephony, voice messaging, rich-media conferencing, IP video broadcasting, and customer contact solutions, takes full advantage of all of the power, resiliency, and flexibility of an IP network.

Cisco Unified Communications System Technical Information Sites and System Documentation

aa
Click on an X in the System Release row of the table below to go to the system technical information site or documents for a system release. Click here for product or component specific information. Click here for more information on a Cisco Unified Communications System.

Each technical information site and system document is specific to the system release application components for contact center or IP telephony. Note the SMB (Small and Medium Business) sites are only applicable for 7.x system releases. SMB information for other releases is contained in the applicable product pages.

 

 

 

 

System Releases

 

 

 

 

System Descrip-tion
 

System Technical
Information Site

System
Release Notes

 System  Test Results

System Installation & Upgrade Manual

Contact Center
 

IP Telephony

Contact Center
 

IP Telephony

Contact Center
 

IP Telephony

Contact Center
 

IP Telephony

ENT

SMB

ENT

SMB

ENT

SMB

ENT

SMB

9.0(1)

x

x

x

—

x

x

—

x

x

—

x

x

—

8.6(1)

x

x

x

—

x

x

—

x

x

—

x

x

—

8.5(1)

x

x

x

—

x

x

—

x

x

—

x

x

—

8.0(2)

x

x

x

—

x

x

—

x

x

—

x

x

—

7.1(3)

x

x

x

x

x

x

x

x

x

x

x

x

x

7.1(2)

x

x

x

x

x

x

x

x

x

x

x

x

x

7.0(1)

x

x

x

x

x

x

x

x

x

x

x

x

x

6.1(1)

x

x

x

—

x

x

—

x

x

—

x

x

—

6.0(1)

x

x

x

—

x

x

—

x

x

—

x

x

—

 

Cisco Unified Communications System Release Summary Matrices

Summary Matrix for:

Contact Center

IP Telephony

 

Cisco Unified Communications System Release Compatibility

System Compatibility Tool

 

Cisco Unified Communications
System Wiki

Cisco DocWiki

UC Virtualization Wiki

 

Cisco Unified Communications
Managed Services


Managed Services

 

 

 

More information on Cisco Unified Communications System Documentation                                        Home

System Documentation

System Description

System Technical Information Site

System Release Notes

System Installation and Upgrade Manual

System Test Results

 

 

System Documentation

 

 

Home

 

Cisco Unified Communications System Description

Home

 

The System Description provides an overview of the Cisco Unified Communications system. It describes the Cisco Unified Communications system-level approach, lists main features of the Cisco Unified Communications components, and illustrates the various Cisco Unified Communications deployment models.

 

 

Cisco Unified Communications System Technical Information Site

Home

 

The Cisco Unified Communications System Technical Information Site is a one-stop location for all system-level documentation, resources, and training. This site contains system documentation that is presented in the network lifecycle process: Prepare, Plan, Design, Implement, Operate, and Optimize (PPDIOO). Sites are specific to IP telephony or contact center system applications.

A significant focus of the system documentation is to provide information about the system test architecture and results, end-to-end functionality, interoperability, and performance under load/stress obtained from the system-level testing. The Technical Information Site also provides links to the following:

  • Solution Reference Network Design (SRND) guides
  • Cisco Unified Communications Compatibility Tool
  • Cisco Unified Workspace Licensing Tool
  • Component product documents in context as appropriate, with full listing in resource library
  • Training materials such as Video on Demand (VoD), MS PowerPoint presentations, and other training resources
  • Related tools (ordering, capacity and network management)
     

Cisco Unified Communications System Installation and Upgrade Manual

Home

 

This document provides installation and upgrade information about the IP Telephony and contact center components and configurations that have been tested and verified as a part of Cisco Unified Communications system testing. 

This document includes related information about compatibility, upgrade paths between releases, and upgrade strategies for different-sized network installations. It describes the upgrade sequence for individual test sites, emphasizing the order in which the components are to be upgraded. The System Installation and Upgrade Manual also provides references to installation and upgrade documentation for individual components.

                                     

Cisco Unified Communications System Release Notes

Home

 

System Release Notes describe the system-wide testing of the Cisco Unified Communications family of products that supplements the product-level testing performed on each product. System Release Notes include:

  • The functionality tested in the system release
  • A summary of the new and changed features in products that were added or changed in the Cisco Unified Communications solution set
  • Software and firmware version matrices that identify the specific release of each product tested as part of a system
  • Limitations and restrictions discovered during system testing
  • Links to related documentation for each product in the Cisco Unified Communications product family

 

Cisco Unified Communications System Test Results

Home

 

System Test Results document the interoperability testing done between Cisco Unified Communications family of products and the consequent test results. This document is of interest to customers who want to know the details of what was tested during Cisco Unified Communications System Releases and the outcome of such testing. The System Test Results document includes information such as: descriptions of the executed test cases, call flows among the tested components, test status, and resulting defects.

 

Master Product List

(based on the latest system release)

Home

 

 

 

 

 

Category

Component

Technical Information Site

Call Control

Cisco Unified Communications Manager

Contact Center, IP Telephony

Cisco Business Edition 3000/5000/6000

IP Telephony

Cisco Unified Communications Manager Express

IP Telephony

Cisco Unified Survivable Remote Site Telephony (SRST)

IP Telephony

Cisco TelePresence Video Communication Server

IP Telephony

Cisco TelePresence Video Communications Server Expressway

IP Telephony

Contact Center

Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise

Contact Center

Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise Operating System

Contact Center

Cisco Unified Contact Center Express

IP Telephony, Contact Center

Cisco Unified Contact Center Express Operating System

IP Telephony

Cisco Unified Contact Center Express/Unified IP IVR Operating System

Contact Center

Cisco Unified Customer Voice Portal

Contact Center

Cisco Unified Customer Voice Portal Operating System

Contact Center

Cisco Unified Intelligence Center

Contact Center

Cisco Finesse

Contact Center

Cisco MediaSense

Contact Center

Cisco SocialMiner

Contact Center

Applications

Cisco Unified Communications Manager IM and Presence Service

Contact Center, IP Telephony

Cisco Unified SIP Proxy

Contact Center, IP Telephony

Cisco Emergency Responder

IP Telephony

Cisco Fax Server

IP Telephony

Cisco Unified Applications Environment

IP Telephony

Cisco Unified Business Attendant Console and Unified Department Console

IP Telephony

Cisco Unified Enterprise Attendant Console

IP Telephony

Cisco Enterprise Policy Manager

IP Telephony

Conferencing

Cisco Unified MeetingPlace

IP Telephony

Cisco WebEx for Android

IP Telephony

Cisco WebEx for Apple iOS

IP Telephony

Microsoft Outlook for Cisco Unified MeetingPlace

IP Telephony

Cisco Unified Media Server for 3545 MCU (audio/video)

IP Telephony

Cisco Unified Video Conferencing 3527 and 3545 PRI Gateways

IP Telephony

Cisco Voice Conferencing for ISR Routers

IP Telephony

Cisco Voice and Video Conferencing for ISR G2 Routers

IP Telephony

Cisco TelePresence MCU MSE Series

Contact Center

Cisco TelePresence Content Server

Contact Center

Cisco Video and Video Conferencing for ISR G2 Routers

Contact Center

Telepresence

Cisco TelePresence System 500 Series, 1000, 1100, 1300 Series, 3000 Series, 3200 Series

IP Telephony

Cisco TelePresence System EX90 and EX60

IP Telephony, Contact Center

Cisco TelePresence System Profile Series

IP Telephony

Cisco TelePresence System Quick Set and Cisco TelePresence System Integrator Package

IP Telephony

Cisco TelePresence MX200

IP Telephony

Cisco IP Video Phone E20

IP Telephony, Contact Center

Cisco TelePresence System 1700 MXP

IP Telephony

Cisco TelePresence Server 7010

IP Telephony

Cisco TelePresence MCU MSE Series

IP Telephony

Cisco TelePresence ISDN Gateway 3241

IP Telephony

Cisco MXE 5600 (Media Experience Engine)

IP Telephony

Cisco TelePresence Multipoint Switch

IP Telephony

Cisco TelePresence Conference Conductor

IP Telephony

Voice Mail and Unified Messaging

Cisco Unity Connection

Contact Center, IP Telephony

Cisco Unity Express

IP Telephony

Cisco Hosted Collaboration Solution (HCS)

IP Telephony

Endpoints and Clients

Cisco Cius

IP Telephony

Cisco Unified IP Phones 3900 Series

IP Telephony

Cisco Unified IP Phones 6900 Series

Contact Center, IP Telephony

Cisco Unified IP Phones 7900 Series

Contact Center, IP Telephony

Cisco Unified IP Phones 8900 Series

Contact Center, IP Telephony

Cisco Unified IP Phones 9900 Series

Contact Center, IP Telephony

Cisco Virtualization Experience Clients

IP Telephony

Cisco IP Communicator

Contact Center, IP Telephony

Cisco Unified Personal Communicator

IP Telephony

Cisco UC Integration for Microsoft Office Communicator

IP Telephony

Cisco UC Integration for Microsoft Lync

IP Telephony

Cisco Unified Communications for RTX

IP Telephony

Cisco Virtualization Experience Clients

Contact Center, IP Telephony

Cisco TelePresence EX90 and EX60

Contact Center

Cisco IP Video Phone E20

Contact Center

Cisco Unified Video Advantage

Contact Center, IP Telephony

Cisco Unified Communications Widgets

IP Telephony

Wireless and Mobility

Cisco Aironet Access Points

Contact Center, IP Telephony

Cisco Wireless LAN Controllers

IP Telephony

Cisco Mobile for Nokia

IP Telephony

Cisco Mobile for Android

IP Telephony

Cisco Jabber for Mac

IP Telephony

Cisco Jabber for iPad

IP Telephony

Cisco Jabber for iPhone

IP Telephony

Cisco Jabber for Windows

IP Telephony

Security

Cisco Adaptive Security Appliance (ASA) 5500 Series

Contact Center, IP Telephony

Cisco Intrusion Prevention System  (AIP-SSM, IDSM-2 Module, IPS-4200)

IP Telephony

Management Center for Cisco Security Agents

IP Telephony

Cisco Security Agent for Unified Contact Center Express

IP Telephony

Cisco Security Agent for Cisco Unified MeetingPlace

IP Telephony

Cisco Security Agent for Unified Communications Manager

Contact Center

Cisco Security Agent for Unified IP IVR

Contact Center

Cisco Security Agent for Unified Contact Center Express

Contact Center

Network Management

Cisco Prime Collaboration Manager

Contact Center, IP Telephony

Cisco Unified Operations Manager

Contact Center, IP Telephony

Cisco Unified Provisioning Manager

IP Telephony

Cisco Unified Service Monitor

IP Telephony

Cisco Unified Service Statistics Manager

IP Telephony

Licensing

Enterprise License Manager

Contact Center, IP Telephony

Communications Infrastructure  

Cisco IOS Extended Maintenance Deployment

Contact Center, IP Telephony

Cisco Unified Computing System B200 M2,C200 M2,and C210 M2 (Unified Communications Virtualization)

Contact Center, IP Telephony

Cisco 2800, 3800 Series Router, Voice/Data Gateway

Contact Center, IP Telephony

Cisco 3700, 3800, 3900 Series Gateways and Gatekeepers

Contact Center, IP Telephony

Cisco 1861 Integrated Services Router

IP Telephony

Cisco 2900 and 3900 Series Integrated Services Router

IP Telephony

Cisco SRE 910 Service Module

Contact Center, IP Telephony

Cisco Unified Border Element Enterprise Edition for Cisco ISR and ASR Series

Contact Center, IP Telephony

Cisco 881, 891 routers

Contact Center

Cisco Catalyst 3750

Contact Center, IP Telephony

Cisco 3825 MGCP Gateway

Contact Center

Cisco Catalyst 4503, 4506 Access Switch

IP Telephony

Cisco Catalyst 6506, 6509 Voice Access Switch, Supervisor 2/MSFC2)

IP Telephony

Cisco Catalyst 6503, 6506

Contact Center

Cisco Catalyst 6608, 6624 Voice Gateway

IP Telephony

Cisco VG202, 204, 224, 248 and 350 Analog Voice Gateways

IP Telephony

Cisco ATA 187 Analog Telephony Adapters

IP Telephony

Cisco 3825, 2845 (Unified CVP VXML, voice/data, H.323, SIP, MGCP, IOS-based Transcoder and Conference Bridges, and Cisco Unified Border Element gateways)

Contact Center

Cisco 3900 series routers

Contact Center

Cisco SRE 910 Service Module

Contact Center

Cisco Integrated Service Router (ISR) 2900 and 3900 Series

Contact Center

Cisco AS5400XM

Contact Center

Cisco Unified Computing System Express

Contact Center

Cisco ASR 1002 Router

Contact Center

RSVP Agent (on 3800 Series Routers)

Contact Center

Third Party

McAfee Anti Virus

IP Telephony, Contact Center