Cisco Unified Communications System

Cisco Unified Communications System Description	Home	More Info
The System Description provides an overview of the Cisco Unified Communications system. It describes the Cisco Unified Communications system-level approach, lists key features of the Cisco Unified Communications components, and illustrates the various Cisco Unified Communications deployment models. This document also provides an overview of the steps you follow when you deploy a Cisco Unified Communications solution.
Cisco Unified Communications System Technical Information Site	Home	More Info
The Cisco Unified Communications System Technical Information Site is a one-stop location for all system-level documentation, resources, and training. This site contains system documentation that is presented in the network lifecycle process: Prepare, Plan, Design, Implement, Operate, and Optimize (PPDIOO). Sites are specific to IP telephony or contact center system applications. A significant focus of the system documentation is to provide information about the system test architecture and results, end-to-end functionality, interoperability, and performance under load/stress obtained from the system-level testing. The Technical Information Site also provides links to the following: Solution Reference Network Design (SRND) guides Cisco Unified Communications Compatibility Tool Cisco Unified Workspace Licensing Tool Component product documents in context as appropriate, with full listing in resource library Training materials such as Video on Demand (VoD), MS PowerPoint presentations, and other training resources Related tools (ordering, capacity and network management)
Cisco Unified Communications System Installation and Upgrade Manual	Home	More Info
This document provides installation and upgrade information about the IP Telephony and contact center components and configurations that have been tested and verified as a part of Cisco Unified Communications system testing. This document includes related information about compatibility, upgrade paths between releases, and upgrade strategies for different sized network installations. It discusses the upgrade sequence for individual test sites, emphasizing the order in which the components are to be upgraded. The System Installation and Upgrade Manual also provides references to installation and upgrade documentation for individual components.
Cisco Unified Communications System Release Notes	Home	More Info
System Release Notes describe the system-wide testing of the Cisco Unified Communications family of products that supplements the product-level testing performed on each product. System Release Notes include: The functionality tested in the system release A summary of the new and changed features in products that were added or changed in the Cisco Unified Communications solution set Software and firmware version matrices that identify the specific release of each product tested as part of a system Limitations and restrictions discovered during system testing Links to related documentation for each product in the Cisco Unified Communications product family
Cisco Unified Communications System Test Results	Home	More Info
System Test Results document the interoperability testing done between Cisco Unified Communications family of products and the consequent test results. This document is of interest to customers who want to know the details of what was tested during Cisco Unified Communications System Releases and the outcome of such testing. The System Test Results document includes information such as: test case identifiers, components/features that were tested, descriptions of the executed test cases, call flows among the tested components, test status, and resulting defects.

Market Description

IP Telephony Small and Medium Business

Cisco provides Unified Communications solutions for every market size. The following subsections describe the small and medium, midmarket, and enterprise market segments and the Unified Communications solutions that Cisco offers:

Contact Center

IP Telephony for Enterprise and Midmarket

Many of the Cisco Unified Communications products and solutions can be applied in any market. Those products and solutions that apply to a specific market are labeled as such.

Contact Center

Cisco Unified Communications contact center system is the Cisco IP solution for distributed contact center applications. The contact center system is an integral part of the Cisco Unified Communications family of products and offers:

Category	Component
Call Control	Cisco Unified Communications Manager
Contact Center	Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise
	Cisco Unified IP IVR
	Cisco Unified Customer Voice Portal
	Cisco Support Tools
Applications	Cisco Unified Presence
Conferencing	Cisco Unified Videoconferencing 3545 MCU
Conferencing	Cisco Unfied Conferencing for TelePresence
Voice Mail and Unified Messaging	Cisco Unity Connection
End Points and Clients	Cisco IP Communicator
	Cisco Unified Personal Communicator
	Cisco Unified Video Advantage
Wireless and Mobility	Cisco Aironet Access Point 1240AG
Security	Cisco Catalyst 6500 Series Switch Firewall Services Module
	Cisco Adaptive Security Appliance 5540 Series
	CiscoWorks Management Center for Cisco Security Agents
	Cisco Security Agent for Unified Communications Manager
	Cisco Security Agent for Cisco Unified IP IVR
	Cisco Security Agent for Unified Intelligent Contact Management Enterprise
	Cisco Security Agent for Unified Customer Voice Portal
Network Management	Cisco Unified Operations Manager
Communications Infrastructure	IOS gateways (Unified CVP VXML voice/data, H.323, SIP, MGCP, IOS-based transcoders and conference bridges, and Cisco Unified Border Element gateways)
	IOS gatekeepers
	RSVP Agent
	Cisco 800 Series Routers
	Cisco Catalyst 3500, 3700, 6500 Series Switches
	Cisco CSS 11501 Content Services Switch
	Cisco Communication Media Module

Small and Medium Business

Small and medium businesses (SMB) are those with the number of employees between 5 and 240. These businesses require IP telephony systems that are low-cost, easy to deploy, easy to use, and scalable. These businesses must face the challenge of managing the technology around a data and voice communication systems without taking the focus off business.

Small and medium market segment can further be subdivided into the following:

Small Business

Medium Business

Small Business

Small businesses are those with the number of employees between 5 and 50. Cisco offers the Cisco Unified Communication 500 Series which is an important component of Smart Business Communication System for small businesses.

The solution options for small business include:

Category	Component
Call Control	Cisco Unified Communications Manager Express
Contact Center	Cisco Unified Contact Center Express
Conferencing	Cisco Unified MeetingPlace Express
Voice Mail and Unified Messaging	Cisco Unity Express
Endpoints and Clients	Cisco Unified IP Phones 500 and 7900 Series
	Cisco IP Communicator
	Cisco Unified Video Advantage
	Cisco Unified CallConnector for MS Windows Client
Wireless and Mobility	Cisco 521 Wireless Express Access Point (Built-in with Cisco Unified Communications 500 Series)
Network Management	Cisco netManager Unified Communications
Communications Infrastructure	Cisco Unified Communications 500 Series for Small Business
Communications Infrastructure	Cisco Catalyst Express 520 Series LAN Switches (Built-in with Cisco Unified Communications 500 Series)

Medium Business

Medium businesses are those with the number of employees between 50 and 250. Cisco offers an IP telephony solution on Cisco Integrated Services Router for medium businesses.

The solution options for medium business include:

Category	Component
Call Control	Cisco Unified Communications Manager Express
Contact Center	Cisco Unified Contact Center Express
Conferencing	Cisco Unified MeetingPlace Express
Voice Mail and Unified Messaging	Cisco Unity Express
Endpoints and Clients	Cisco Unified IP Phones 7900 Series
	Cisco IP Communicator
	Cisco Unified Video Advantage
Communications Infrastructure	Cisco 2825, 2845 (gateway)
	Cisco 3845 (IP-to-IP gateway)
	Cisco 3745 (gatekeeper)
	Cisco Integrated Services Router 1800, 3800, and 2800 Series
	Cisco Unified Border Element
	Cisco Catalyst 3550, 3560, 3750 switches
	Cisco Catalyst 4503, 4506 (access switch)
	Cisco Catalyst 6506, 6509 (core or voice access switch)
	Cisco Catalyst 6506, 6509 (core switch, Supervisor Engine 720)

Enterprise and Midmarket

Enterprise businesses are those with the number of employees exceeding 1000. The technology demands of large businesses require a system of enterprise-class solutions that facilitate more engaging and efficient interactions among employees, partners, and customers, and provide the foundation for a collaborative workforce. They require applications that enable user-controlled productivity anywhere, anytime with any device and standards-based, secure systems, built into an intelligent, integrated network.

Midmarket businesses are those with the number of employees between 250 and 1000. There are over 5,000,000 firms worldwide that are considered midmarket businesses. These businesses vary greatly when determining the voice, video and data requirements of running their business.

The Cisco Unified Communications options for enterprise and midmarket businesses include:

Category	Component
Call Control	Cisco Unified Communications Manager
	Cisco Unified Communications Manager Business Edition (with Cisco Unity Connection co-resident on same server)
	Cisco Unified Communications Manager Express
	Cisco Unified Survivable Remote Site Telephony
	Cisco Unified Business Attendant Console and Cisco Unified Department Attendant Console
Contact Center	Cisco Unified Contact Center Express
Applications	Cisco Emergency Responder
	Cisco Unified Presence
	Cisco Unified Application Environment
	Cisco Unified PhoneProxy
Voice Mail and Messaging	Cisco Unity
Voice Mail and Messaging	Cisco Unity Express
Conferencing	Cisco Unified MeetingPlace
	Cisco Unified Video Conferencing
	Cisco Unified MeetingPlace for TelePresence
Endpoints and Clients	Cisco Unified Personal Communicator
	Cisco Unified Video Advantage
	Cisco IP Communicator
	Cisco Unified IP Phones 7900 Series
Wireless and Mobility	Cisco Aironet Wireless Access Point
	Cisco Unified Mobility Advantage
	Cisco Unified Mobile Communicator
Security	Cisco Advanced Security Appliance ASA 5500 Series
	Cisco Catalyst Firewall Service Modules
	Cisco Intrusion Prevention System Appliance IPS-4200
	Cisco Security Agent Management Center
	Cisco NAC Appliance (Clean Access)
Network Management	Cisco Unified Operations Manager
	Cisco netManager Unified Communications
	Cisco Unified Service Monitor
	Cisco Unified Service Statistics Monitor
	Cisco Unified Provisioning Manager
	Cisco Resource Management Essentials
Infrastructure	Routers
	Gateways and Gatekeepers (H.323/MGCP)
	Cisco Resource Reservation Protocol (RSVP)

Master Product List