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Cisco Unified Communications System

Cisco Collaboration Systems Documentation

Cisco Collaboration Systems Documentation

Note: From Release 10.0 onward, Cisco Unified Communications System is rebranded to Cisco Collaboration Systems to better reflect the Collaboration products included in the solution.

Cisco Collaboration Systems securely integrate voice, video, and other collaborative data applications into intelligent network communications solutions. These systems, which include IP telephony, voice messaging, rich-media conferencing, IP video broadcasting, and customer contact solutions, take full advantage of all of the power, resiliency, and flexibility of an IP network.

Cisco Collaboration Systems Technical Information Sites and System Documentation

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Click an X in the System Releases row of the table below to go to the system technical information site or documents for a system release.
Each technical information site and system document is specific to the system release application components for contact center or IP telephony. The ENT sites are applicable to Enterprise solutions. The SMB (Small and Medium Business) sites are only applicable for 7.x system releases. SMB information for other releases is contained in the applicable product pages.

 

 

 

 

System Releases

 

 

 

 

System Descrip-tion
 

System Technical
Information Site

System
Release Notes

 System  Test Results

System Installation & Upgrade Manual

Contact Center
 

IP Telephony

Contact Center
 

IP Telephony

Contact Center
 

IP Telephony

Contact Center
 

IP Telephony

ENT

SMB

ENT

SMB

ENT

SMB

ENT

SMB

10.0(1)

x

x

x

x

x

9.0(1)

x

x

x

x

x

x

x

x

x

8.6(1)

x

x

x

x

x

x

x

x

x

8.5(1)

x

x

x

x

x

x

x

x

x

8.0(2)

x

x

x

x

x

x

x

x

x

7.1(3)

x

x

x

x

x

x

x

x

x

x

x

x

x

7.1(2)

x

x

x

x

x

x

x

x

x

x

x

x

x

7.0(1)

x

x

x

x

x

x

x

x

x

x

x

x

x

6.1(1)

x

x

x

x

x

x

x

x

x

 

Cisco Collaboration Systems Release Summary Matrices

Summary Matrix for:

Contact Center

IP Telephony

 

Cisco Collaboration Systems Release Compatibility

System Compatibility Tool

 

Cisco Collaboration
Systems Wiki

Cisco DocWiki

UC Virtualization Wiki

 

 


 

More information on Cisco Collaboration System Documentation                                        Home

System Documentation

System Description

System Technical Information Site

System Release Notes

System Installation and Upgrade Manual

System Test Results

 

 


System Documentation

 

 

Home

 

Cisco Collaboration Systems Description

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The System Description provides an overview of the Cisco Collaboration system. It describes the Cisco Collaboration system-level approach, lists main features of the Cisco Collaboration components, and illustrates the various Cisco Collaboration deployment models.

 

 

Cisco Collaboration Systems Technical Information Site

Home

 

The Cisco Collaboration System Technical Information Site is a one-stop location for all system-level documentation, resources, and training. This site contains system documentation that is presented in the network lifecycle process: Prepare, Plan, Design, Implement, Operate, and Optimize (PPDIOO). Sites are specific to IP telephony or contact center system applications.

A significant focus of the system documentation is to provide information about the system test architecture and results, end-to-end functionality, interoperability, and performance under load/stress obtained from the system-level testing. The Technical Information Site also provides links to the following:

  • Solution Reference Network Design (SRND) guides
  • Cisco Collaboration Compatibility Tool
  • Cisco Unified Workspace Licensing Tool
  • Component product documents in context as appropriate, with full listing in resource library
  • Training materials such as Video on Demand (VoD), MS PowerPoint presentations, and other training resources
  • Related tools (ordering, capacity and network management)
     

Cisco Collaboration Systems Installation and Upgrade Manual

Home

 

This document provides installation and upgrade information about the IP Telephony and contact center components and configurations that have been tested and verified as a part of Cisco Collaboration system testing. 

This document includes related information about compatibility, upgrade paths between releases, and upgrade strategies for different-sized network installations. It describes the upgrade sequence for individual test sites, emphasizing the order in which the components are to be upgraded. The System Installation and Upgrade Manual also provides references to installation and upgrade documentation for individual components.

                                     

Cisco Collaboration Systems Release Notes

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System Release Notes describe the system-wide testing of the Cisco Collaboration family of products that supplements the product-level testing performed on each product. System Release Notes include:

  • The functionality tested in the system release
  • A summary of the new and changed features in products that were added or changed in the Cisco Collaboration solution set
  • Software and firmware version matrices that identify the specific release of each product tested as part of a system
  • Limitations and restrictions discovered during system testing
  • Links to related documentation for each product in the Cisco Collaboration product family

 

Cisco Collaboration Systems Test Results

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System Test Results document the interoperability testing done between Cisco Collaboration family of products and the consequent test results. This document is of interest to customers who want to know the details of what was tested during Cisco Collaboration Systems Releases and the outcome of such testing. The System Test Results document includes information such as: descriptions of the executed test cases, call flows among the tested components, test status, and resulting defects.