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Support

Cisco Worldwide Contacts


For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco provides around-the-clock, award-winning technical support services, online and over the phone.


Cisco Technical Support
Technical Support for Enterprises and Service Providers For products such as Catalyst Switches, Cisco IOS, Voice and Unified Communications, and Cisco MDS.
Technical Support for Small Businesses For products such as Cisco Small Business, Cisco Small Business Pro, Cisco Spam and Virus Blocker
Technical Support for the Home For products such as Linksys, Valet, and ūmi
Additional Contacts
Cisco Customer Service Contacts If you have questions about order status, changes, or returns.
Regional Sales For technical assistance outside the locations listed in the Phone Support for Enterprises and Service Providers table.
Cisco Smart Bonding Support for technical issues with Smart Bonding.

Technical Support for Enterprises and Service Providers

Use the Cisco Technical Assistance Center (TAC) contacts provided in this table to obtain technical support for your enterprise level products, such as Catalyst Switches, Cisco IOS, Voice and Unified Communications, and Cisco MDS.

Cisco Technical Assistance Center (TAC)
Support Case ManagerNew Online service request tools are available to registered Cisco.com users with a valid service contract. This tool lets you describe the issue in your own words and attach files to the service request, and will route your service request to an appropriate engineer as fast as possible.

You can also use this tool to update your service request. The tool will send an automatic alert to your Cisco TAC engineer when you submit any updates.
Phone Support for Enterprises and Service Providers For urgent situations when you need to speak to an engineer immediately regarding enterprise level products, use the Phone Support for Enterprises and Service Providers table to find the contact numbers appropriate for your country. Please have your Cisco.com userID, Serial and Contract number(s) ready when you contact Cisco to prevent any delays with your support request.


Phone Support for Enterprises and Service Providers

Note 1: Numbers with an asterisk (*) have special dial instructions.

  1. Dial the Local Access number.
  2. After the chime, dial the Card number and PIN number 5689.
  3. After you hear a few beeps, dial *99.
  4. If dialing *99 does not work, the operator will ask you what number you wish to dial; use the card number.

Note 2: Numbers with a double asterisk (**) may not be available from all mobile phones.

United States

1 800 553 2447
1 408 526 7209

Africa +32 2 704 5555
Argentina Preferred contact:
0800-555-3456
**
Alternate numbers:
ALA: 0 800 288 5288, then 888 443 2447
Telecom: 0 800 555 4288, then 888 443 2447
Telefonica: 0 800 222 1288, then 888 443 2447
Armenia 800-721-7549
Asia-Pacific +61 2 8446 7411
Australia 1 800 805 227
Austria 0800 297 526
43(0) 12 4030 6000
Azerbaijan 088 9999999
Belarus 8 800 101, then 800 721 7549
Belgium 0800 94242
Bolivia Preferred contact:
800-10-0682
**
Alternate numbers:
800 10 1110, then 888 443 2447
Brazil 0 800 891 4972
Canada English:
1 800 553 2447
1 408 526 7209
French: (Note: Interpreter service available upon request.)
1 800 553 6387
Chile Preferred contact:
1230-020-5546
**
Alternate numbers:
ENTEL: 800-360-311, then 888 443 2447
ENTEL Spanish: 800-360-312, then 888 443 2447
Telefonica: 800-800-288, then 888 443 2447
AT&T Chile: 17100311, then 888 443 2447
AT&T Chile Spanish: 17100312, then 888 443 2447
Easter Island: 800-800-311, then 888 443 2447
Easter Island Spanish: 800-800-312, then 888 443 2447
China In-country TAC support:
800 810 8886 (Not applicable for cell phones)
400 810 8886
Colombia 01 8005-1-81068
Costa Rica Preferred contact:
0-800-011-1137
**
Alternate numbers:
0 800 0 114 114, then 888 443 2447
Czech Republic 800 900227
Dominican Republic Preferred contact:
1-866-777-6252
**
Alternate numbers:
1 800 872 2881, then 888 443 2447
Ecuador 1 999 119, then 1 800 721 7549
El Salvador Preferred contact:
800-6600, then 866-402-4639

Alternate numbers:
* CTE:
800 1767,
Card number 9193826642
* Telefonica:
800 1567,
Card number 9193826642
Europe +32 2 704 5555
France 0800 770 400
Germany 0800 187 3652
Alternate number:
+49 (0)811 554 3535
Greece Preferred contact:
00800 129046 (**)
Alternate number:
+30 210 6381353
Guatemala Preferred contact:
1-800-288-0131
**
Alternate numbers:
* 1 800 999 9189,
Card number 9193926641
Hong Kong 852 3077 5555
Hungary 06-800-011-11, then 888 443 2447
India 000-800-100-1364
Indonesia 021-30049100 (Interlocal charges apply outside Jakarta region.)
001 803 61 838
Israel 972 9 8927344
Italy Preferred Contact: 800 787 854
Alternate number +39 039 6295353
Japan In-country TAC Partners: 0120 086771
0066 33 800 926 (toll-free call redirecting to Global TAC)
81 3 6434 2042 (toll call redirecting to Global TAC)
Kazakhstan 8^800-121-4321 (dial 8, wait for 2nd dial tone, then dial the rest)
Then dial the PIN, 800-721-7549
Korea Seoul: 00798 611 0712
Macao 0800 352
Malaysia 1 800 805880
Mexico 001 888 443 2447
Middle East +32 2 704 5555
New Zealand 0800 44 6237
Netherlands 0800 0200 791
North America 1 800 553 2447
1 408 526 7209
Panama Preferred contact:
001-866-401-9664
**
Alternate numbers:
800 0109, then 888 443 2447
Peru Preferred contact:
0800-53-967
**
Alternate numbers:
0 800 50288, then 888 443 2447
Philippines 63 2 750 6121
Poland 00 800 4411 932
Qatar 00 800 031 822 (toll-free number)
Romania 0808 03 4288, then 888 443 2447
Russia Moscow:
(+7 495) 961 13 82
St. Petersburg:
(+7 812) 363-3328
All-Russia Toll Free:
(8 800) 700 05 22
Saudi Arabia Preferred contact:
800 844 6866
**
Alternate numbers:
+32 2 704 5555
Singapore 800 6161 356
South Africa 0800 982650
Spain Preferred contact:
900 997154
**
Alternate number:
+34 91 201 2800
Sweden 020 160 5854 (Toll free)
Switzerland 0800 179317 (Toll free)
Tadjikistan (+ 992 44) 600 60 40
Taiwan 0 080 1 611206
Thailand 02 104 0554 (local charges apply)
001 800 611 0754
Turkey Preferred contact:
0811 288 0001, then 888 443 2447**

Alternate number:
+90 212 366 7636
UAE 800 0441 6858
Ukraine Preferred contact:
0800 301 2090 (toll-free number)

Alternate number:
+380 44 390 2400
United Kingdom 0800 404 7778

United States

1 800 553 2447
1 408 526 7209

Uzbekistan 800-721-7549
Venezuela Preferred contact:
0800-102-9109
**
Alternate numbers:
0 800 2255 288, then 888 443 2447
Vietnam 1800 585809

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Email Support

New If you are experiencing a network down outage or other Severity 1 issue, please call Cisco directly.

Cisco Worldwide Contacts

When sending an email to TAC, please include your Cisco.com user ID, Serial and Contract number(s) to prevent any delays with your support request.

English / Spanish tac@cisco.com
Hanzi (Chinese) chinese-tac@cisco.com
Kanji (Japanese) japan-tac@cisco.com
Hangul (Korean) korea-tac@cisco.com

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