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Cisco Unified Communications System

Cisco Unified Communications and Collaboration Solutions Design Guidance

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Cisco Unified Communications and Collaboration Solutions Design Guidance

Cisco Unified Communications and Collaboration Solutions

Cisco Video Solutions

Cisco Video and TelePresence Architecture

Cisco TelePresence

Cisco Unified Videoconferencing

Cisco Unified Contact Center Solutions


Cisco Unified Communications and Collaboration Solutions Design Guidance


Revised: November 23, 2013; OL-20935-08

 

The documents and tools listed here provide design guidance and recommendations for deploying Cisco Collaboration Systems and Unified Communications solutions.

Cisco Unified Communications and Collaboration Solutions

The following documents and tools provide system-level design guidance for Cisco Collaboration Systems and Unified Communications solutions.

Design Guides

Cisco Collaboration Systems 10.x Solution Reference Network Designs (SRND)

Cisco Collaboration 9.x Solution Reference Network Designs (SRND)

Cisco Unified Communications System 9.0 SRND

Cisco Unified Communications System 8.x SRND

Cisco Unified Communications Manager Session Management Edition Deployment Guide Release 8.x

Deploying IPv6 in Unified Communications Networks with Cisco Unified Communications Manager 8.x

Cisco Unified Communications SRND Based on Cisco Unified Communications Manager 7.x

Deploying IPv6 in Unified Communications Networks with Cisco Unified Communications Manager 7.1(x)

Cisco Unified Communications SRND Based on Cisco Unified Communications Manager 6.x

Cisco Unified Communications SRND Based on Cisco Unified Communications Manager 5.x

Cisco Unified Communications SRND Based on Cisco Unified Communications Manager 4.x

Partner Resources

The following resources are available to Cisco employees and partners only. A valid login account is required to access them.

Cisco Unified Communications Sizing Tool

The Unified Communications Sizing Tool assists system engineers with hardware sizing of large or complex Unified Communications solutions including call control, contact center, voice messaging, conferencing and collaboration, presence, and voice gateways. The Sizing Tool estimates resource utilization and hardware requirements for the solution.

Cisco Solution Expert

Solution Expert enables system engineers to quickly design, configure, and quote Cisco Unified Communications solutions for small and medium business (SMB), mid-market, and enterprise customers with up to 15,000 endpoints and 100 sites. Solution Expert generates a bill of materials, Visio network diagram, and links to design guides.

Cisco Unified Communications Rapid Deployment Method (RDM)

RDM is a wizard-driven customization tool to reduce the time and complexity of deploying Cisco Unified Communications Manager and Cisco Unity Connection. It provides an easy to follow procedure to install, configure, provision, and deploy site and user profiles.

Related Documents

The following documentation provides additional technical information about deploying a Cisco Unified Communications System.

Other Cisco Unified Communications System documentation

Cisco Unified Communications Manager product documentation

Cisco Business Edition 6000

Release Notes and General Information

Product documentation

Cisco Business Edition 5000 product documentation

Cisco Business Edition 3000 product documentation

Cisco Unified Communications Manager Express product documentation

Cisco Unified Communications Manager Session Management Edition deployment guide

Cisco MediaSense

Design guides

Product documentation

Cisco Interoperability Portal

Design Zone for Cisco Collaboration

Design Zone for Cisco Unified Communications

Design Zone for Cisco Smart Business Architecture (SBA)

Cisco Video Solutions

The following documents provide design guidance for deploying Cisco Video Solutions in an IP network.

Cisco Video and TelePresence Architecture

The following document explains some basic video and telepresence concepts, and it describes the fundamental architecture of Cisco Video and TelePresence systems.

Cisco Video and TelePresence Architecture Design Guide

Cisco TelePresence

The following documentation provides design guidance for deploying Cisco TelePresence systems.

Cisco TelePresence Room Design

Design Zone for Cisco TelePresence

Related Documents

The following documents provide additional technical information about deploying Cisco TelePresence systems.

Cisco TelePresence product documentation

Design Zone for Cisco Smart Business Architecture (SBA)

Cisco Unified Videoconferencing

The following document provides design guidance for deploying Cisco Unified Videoconferencing within a Cisco Unified Communications System.

Cisco Unified Videoconferencing Solution Reference Network Design (SRND)

Related Documents

The following documents provide additional technical information about deploying Cisco Unified Videoconferencing within a Cisco Unified Communications System.

Design Zone for Cisco Unified Videoconferencing

Cisco Unified Contact Center Solutions

The following documents and tools provide design guidance for deploying Cisco Unified Contact Center solutions within Cisco Collaboration Systems.

Design Guides

Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND) Guides

Cisco Unified Contact Center Express Solution Reference Network Design (SRND Guides

Cisco Unified Customer Voice Portal (CVP) Solution Reference Network Design (SRND) Guides

Cisco Unified Web and E-Mail Interaction Manager Solution Reference Network Design Guides

Cisco Unified Intelligence Center Solution Reference Network Design (SRND) Guides

Partner Resources

The following resources are available to Cisco employees and partners only. A valid login account is required to access them.

Cisco Unified Communications Sizing Tool

The Unified Communications Sizing Tool assists system engineers with hardware sizing of large or complex Unified Communications solutions including call control, contact center, voice messaging, conferencing and collaboration, presence, and voice gateways. The Sizing Tool estimates resource utilization and hardware requirements for the solution.

Cisco Customer Contact Solutions Ordering Guide

This document describes the pricing, licensing structure, and ordering processes for Cisco Unified Customer Voice Portal (CVP), Unified Contact Center Express (CCX), Unified Contact Center Enterprise (CCE), Unified ICM Enterprise (ICME), Unified Contact Center Hosted (CCH), Unified ICM Hosted (ICMH), Unified Intelligence Suite, Unified IP IVR, Unified E-Mail Interaction Manager (EIM), and Unified Web Interaction Manager (WIM), as part of the Cisco Unified Communications System. It also provides links to a number of ordering and quoting tools.

Cisco Unified Contact Center Express Configuration and Ordering Tools

The Unified Contact Center Express Configuration and Ordering Tool is the required mechanism to use for submitting and passing bid assurance. The configuration tool provides a structured way to configure software features and required servers, and to automatically provide bid assurance for a configuration. It also provides a bill of materials for the configuration.

Related Documents

The following documentation provides additional technical information about deploying Cisco Unified Contact Center solutions.

Cisco Unified Contact Center Enterprise product documentation

Cisco Unified Contact Center Express product documentation

Cisco Unified Customer Voice Portal product documentation

Cisco Unified E-Mail Interaction Manager product documentation

Cisco Unified Intelligence Suite and Intelligence Center product documentation

Design Zone for Cisco Unified Contact Center Enterprise

Design Zone for Cisco Unified Contact Center Express

Design Zone for Cisco Unified Customer Voice Portal