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Cisco Collaboration Solutions Design Guidance

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Table of Contents

Cisco Collaboration Solutions Design Guidance

Preferred Architectures (PAs)

Solution Reference Network Designs (SRNDs)

Cisco Collaboration and Unified Communications SRNDs

Current Design Guides

Archived Design Guides

Related Documents

Partner Resources

Cisco Unified Contact Center SRNDs

Design Guides

Related Documents

Partner Resources

Cisco Collaboration Solutions Design Guidance

Revised: April 14, 2015

The documents and other resources listed here provide design guidance, recommendations, and assistance for deploying Cisco Collaboration solutions. Collaboration solutions can include technologies for: voice and video communications, voice messaging, conferencing, instant messaging and presence, customer contact centers, business-to-business communications, PSTN access, and mobile and remote Internet access.

Cisco offers two main types of design guidance for collaboration solutions:

Cisco has developed, tested, and documented Preferred Architectures that provide recommended deployment models for specific market segments based on common use cases. The PAs incorporate a subset of products from the Cisco Collaboration portfolio that is best suited for the targeted market segment and defined use cases. The PAs are prescriptive, out-of-the-box, and built to scale with an organization as its business needs change. This prescriptive approach simplifies the integration of multiple system-level components and enables an organization to select the deployment model that best addresses its business needs.

Cisco Solution Reference Network Designs provide detailed design guidelines, recommendations, and deployment models to help sales teams and customers design Collaboration solutions to meet specific requirements that are not covered by the Preferred Architectures.

Preferred Architectures (PAs)

Cisco Preferred Architectures provide customers and sales teams with prescribed deployment models for Cisco Collaboration solutions that are specifically tailored for two main market segments:

  • Midmarket — Small and medium businesses
  • Enterprise — Large businesses

Within these market segments, there are Preferred Architectures for full collaboration (voice and video), voice-only, and video-only deployments. The Preferred Architectures are documented in design overviews and technology design guides (CVDs) available at:

Design Zone for Collaboration

Solution Reference Network Designs (SRNDs)

The SRNDs provide detailed design guidelines, recommendations, and models for deploying Cisco Collaboration, Unified Communications, and Contact Center solutions.

Cisco Collaboration and Unified Communications SRNDs

The following documents and resources provide system-level design models, guidelines, and recommendations for deploying Cisco Collaboration and Unified Communications solutions.

Partner Resources

The following resources help simplify and automate the solution design and deployment process. They are available to Cisco employees and partners only, and a valid login account is required to access them.

The Collaboration Virtual Machine Placement Tool (VMPT) helps determine how to place the virtual machines together on the Cisco Unified Computing System (UCS) servers, which will ultimately determine how many UCS servers are required for the solution.

The Cisco Collaboration Sizing Tool assists system engineers with hardware sizing of large or complex Cisco Collaboration System solutions including call control, contact center, voice messaging, conferencing and collaboration, presence, and voice gateways. The Sizing Tool estimates resource utilization and hardware requirements for the solution.

Cisco Unified Contact Center SRNDs

The following documents and resources provide design guidance for deploying Cisco Unified Contact Center solutions.

Partner Resources

The following resources are available to Cisco employees and partners only. A valid login account is required to access them.

The Cisco Collaboration Sizing Tool assists system engineers with hardware sizing of large or complex Cisco Collaboration System solutions including call control, contact center, voice messaging, conferencing and collaboration, presence, and voice gateways. The Sizing Tool estimates resource utilization and hardware requirements for the solution.

This document describes the pricing, licensing structure, and ordering processes for Cisco Unified Customer Voice Portal (CVP), Unified Contact Center Express (CCX), Unified Contact Center Enterprise (CCE), Finesse, SocialMiner, Unified ICM Enterprise (ICME), Unified IP IVR, MediaSense, Unified Computing System (UCS), Customer Contact SolutionsPlus, and Unified Intelligence Center, as part of the Cisco Customer Collaboration solutions release. It also provides links to a number of ordering and quoting tools.