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Cisco Collaboration Solutions Design Guidance

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Cisco Collaboration Solutions DesignGuidance

Cisco Collaboration System Solutions

Cisco Preferred Architecture (PA) Design Overviews

Midmarket Preferred Architecture Overviews

Enterprise Preferred Architecture Overviews

Cisco Validated Design (CVD) Guides

Related Documents

Cisco Solution Reference Network Design (SRND) Guides

Current Design Guides

Archived Design Guides

Other Resources

Related Documents

Partner Resources

Cisco Video Solutions

Cisco Video and TelePresence Architecture

Cisco TelePresence

Cisco Unified Videoconferencing

Cisco Unified Contact Center Solutions

Design Guides

Related Documents

Partner Resources

Cisco Collaboration Solutions Design Guidance

Revised: July 3, 2014; OL-20935-09

The documents and tools listed here provide design guidance and recommendations for deploying Cisco Collaboration solutions.

Cisco Collaboration System Solutions

Solution design guidance for the Cisco Collaboration System consists of three levels of documentation, as illustrated in Figure 1.

Figure 1 Cisco Collaboration System Documentation Structure

 

These design overview guides support sales processes, and they are the place to start when designing a Cisco Collaboration System deployment. These overviews help customers and sales teams to perform the following tasks:

Select the appropriate (preferred) system architecture based on an organization’s business requirements.

Understand the products that are used within the preferred architecture.

Obtain general design best practices.

These guides provide detailed information about deploying components within the Cisco Preferred Architectures. These guides support planning, deployment, and implementation of the Cisco Collaboration System.

These guides provide detailed design recommendations and options for deploying Cisco Collaboration System solutions. The SRND should be referenced when design requirements are outside the scope of the Cisco Preferred Architectures.

Cisco Preferred Architecture (PA) Design Overviews

Cisco Preferred Architecture overviews provide customers and sales teams with prescribed architectures for Cisco Collaboration System solutions that are specifically tailored for two main market segments:

  • Midmarket — Small and medium businesses
  • Enterprise — Large businesses

Midmarket Preferred Architecture Overviews

The following documents describe the Cisco Collaboration System preferred architectures for small and medium (midmarket) businesses.

Enterprise Preferred Architecture Overviews

The following document describes the Cisco Collaboration System preferred architecture for large (enterprise) businesses.

Figure 2 Cisco Preferred Architecture for Enterprise Collaboration

 

Cisco Validated Design (CVD) Guides

Cisco Validated Design (CVD) guides provide detailed information for deploying the Cisco Collaboration System solutions described in the Preferred Architecture (PA) design overviews. The following documents explain the Cisco Collaboration System validated designs for small and medium (midmarket) businesses.

Related Documents

Other Cisco Preferred Architecture overviews, Cisco Validated Design guides, and related documents for Cisco Collaboration System solutions are available at:

Cisco Solution Reference Network Design (SRND) Guides

The following documents provide system-level design models, guidelines, and recommendations for deploying Cisco Collaboration System and Unified Communications solutions.

Figure 3 Example Multisite Deployment with Centralized Call Processing

 

Other Resources

The documents and tools listed below provide additional guidance and information about Cisco Collaboration System products.

Related Documents

The following documentation provides additional technical information about deploying Cisco Collaboration System products.

Release Notes and General Information

Product documentation

Design guides

Product documentation

Partner Resources

The following resources help simplify and automate the solution design and deployment process. They are available to Cisco employees and partners only, and a valid login account is required to access them.

The Cisco Collaboration Sizing Tool assists system engineers with hardware sizing of large or complex Cisco Collaboration System solutions including call control, contact center, voice messaging, conferencing and collaboration, presence, and voice gateways. The Sizing Tool estimates resource utilization and hardware requirements for the solution.

RDM is a wizard-driven customization tool to reduce the time and complexity of deploying Cisco Unified Communications Manager and Cisco Unity Connection. It provides an easy to follow procedure to install, configure, provision, and deploy site and user profiles.

Cisco Video Solutions

The documents listed below provide design guidance for deploying Cisco Video Solutions in an IP network.

Figure 4 Conceptual View of Collaborative Conferencing with Video

 

Cisco Video and TelePresence Architecture

The following document explains some basic video and telepresence concepts, and it describes the fundamental architecture of Cisco Video and TelePresence systems.

Cisco TelePresence

The following documentation provides design guidance for deploying Cisco TelePresence systems.

Related Documents

The following documents provide additional technical information about deploying Cisco TelePresence systems.

Cisco Unified Videoconferencing

The following document provides design guidance for deploying Cisco Unified Videoconferencing within a Cisco Unified Communications System.

Related Documents

The following website contains documents that provide additional technical information about deploying Cisco Unified Videoconferencing within a Cisco Unified Communications System.

Cisco Unified Contact Center Solutions

The following documents and tools provide design guidance for deploying Cisco Unified Contact Center solutions within the Cisco Collaboration System.

Figure 5 Architecture for Cisco Unified Contact Center Express

 

Partner Resources

The following resources are available to Cisco employees and partners only. A valid login account is required to access them.

The Cisco Collaboration Sizing Tool assists system engineers with hardware sizing of large or complex Cisco Collaboration System solutions including call control, contact center, voice messaging, conferencing and collaboration, presence, and voice gateways. The Sizing Tool estimates resource utilization and hardware requirements for the solution.

This document describes the pricing, licensing structure, and ordering processes for Cisco Unified Customer Voice Portal (CVP), Unified Contact Center Express (CCX), Unified Contact Center Enterprise (CCE), Packaged Contact Center Enterprise (Packaged CCE), Finesse, SocialMiner, Unified ICM Enterprise (ICME), Unified IP IVR, MediaSense, Unified Computing System (UCS), Media Convergence Server (MCS), and Unified Intelligence Center, as part of the Cisco Collaboration System. It also provides links to a number of ordering and quoting tools.