Information About Headset Auto Answer
Auto Answering Calls Using a Headset
In Cisco Unified CME 4.0 and later versions you can configure lines on specific phones to automatically connect to incoming calls when the headset key is activated. The phone cannot be busy with an active call and the headset key must be engaged to automatically answer calls. Incoming calls are automatically answered one by one on the phone as long as the headset light remains lit. For each ephone, you can specify one or more lines for headset auto answer.
After a phone is configured for headset auto answer, the phone user must press the headset key to start auto answer. The headset light is lit to indicate that auto answer is active for the lines that are designated in the configuration. When the phone auto answers a call, a zip tone is played to alert the phone user that a call is present. To stop auto answer, the phone user presses the headset key again and the headset light goes out. At this time, the phone user can answer calls in a normal manner using the handset.
Difference Between a Line and a Button
Note that a line is similar to, but not exactly the same as, a button on the phone. A line represents a phone’s capability to make a call connection, so each button that can make a call connection becomes a line. (For example, unoccupied buttons or speed-dial buttons are not lines.) Note also that a line is not the same as an ephone-dn. A button with overlaid ephone-dns is only one line, regardless of whether it has several ephone-dns (extension numbers) associated with it. In most cases an ephone’s line numbers do match its button numbers, but in a few cases they do not.
Figure 1 illustrates a comparison of line numbers and button numbers for different types of ephone configurations.