- Title Page
- Table of Contents
- Preface
- Setting Up Devices and Using the GUI Clients
- Working with the Cisco Prime Network Vision Client
- Viewing and Managing NE Properties
- Device Configurations and Software Images
- Working with Prime Network Vision Maps
- Working with Links
- Labeling NEs Using Business Tags
- Working with the Prime Network Events
- Tracking Faults Using Prime Network Events
- Working with Tickets in Cisco Prime Network Vision
- Working with Reports
- Using Cisco PathTracer to Diagnose Problems
- Monitoring Carrier Ethernet Services
- Monitoring Carrier Grade NAT Properties
- Monitoring DWDM Properties
- Monitoring Ethernet Operations, Administration,and Maintenance Tool Properties
- Monitoring Y.1731 IPSLA Configuration
- IPv6 and IPv6 VPN over MPLS
- Monitoring MPLS Services
- Viewing IP and MPLS Multicast Configurations
- Monitoring MToP Services
- Viewing and Managing SBCs
- Monitoring AAA Configurations
- Monitoring IP Pools
- Monitoring BNG Configurations
- Monitoring Mobile Technologies
- Monitoring Data Center Configurations
- Icon and Button Reference
- Glossary
- Index
Working with the Prime Network Events Client
These topics describe the Cisco Prime Network Events (Prime Network Events) application and the options you can use to view system events and tickets that are generated within the Prime Network system:
•User Roles Required to Work with Prime Network Events
•Launching Prime Network Events
•Prime Network Events Right-Click Options
•Adjusting the Prime Network Events GUI Client Settings
User Roles Required to Work with Prime Network Events
This topic identifies the roles that are required to work with Prime Network Events. Prime Network determines whether you are authorized to perform a task as follows:
•For GUI-based tasks (tasks that do not affect elements), authorization is based on the default permission that is assigned to your user account.
•For element-based tasks (tasks that do affect elements), authorization is based on the default permission that is assigned to your account. That is, whether the element is in one of your assigned scopes and whether you meet the minimum security level for that scope.
For more information on user authorization, see the topic on device scopes in the Cisco Prime Network 3.10 Administrator Guide.
Only users with the Administrator role can log into Prime Network Events (see Table 8-1).
Launching Prime Network Events
Prime Network Vision is password protected to ensure security. Before you start working with Prime Network Events, make sure you know your username and password. If you use the standalone application, you also need to know the Prime Network Events gateway IP address or hostname.
•Launch Prime Network Events from Prime Central—Choose Assure > Prime Network > Events in the menu bar. The Prime Network Events application is opened in a separate window. For information on Prime Central, see the Cisco Prime Central User Guide.
•Launch Prime Network Events as a Standalone Application—Choose Start > Programs > Cisco Prime Network > gateway IP address > Cisco Prime Network Events, and enter your username and password. If any client updates are available, Prime Network automatically installs them.
If you see messages that say the server and client have different versions of the application, you need to updated your client as described in the Cisco Prime Network 3.10 Installation Guide.
The following conditions apply when working with Prime Network Events:
•Prime Network Events shows events only from the fault database and not from the event archive. Use Report Manager to view events from the event archive. For more information, see Chapter 11 "Working with Reports."
•Only users with the Administrator role can log into Prime Network Events.
Prime Network Events Window
The Prime Network Events window displays the events generated in the system. Figure 8-1 shows an example of the Prime Network Events window.
Figure 8-1 Prime Network Events Window

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Menu bar |
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Details or properties pane |
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Toolbar |
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Status bar |
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Table pane |
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Prime Network Events tabs |
Prime Network Events displays events for the last two hours by default. To modify the default number of hours for which events are displayed, see Adjusting the Prime Network Events GUI Client Settings. Increasing the number of hours can affect how long it takes for the events to be displayed. Also, if you want to find specific events and you are not interested in browsing all the available events, you can set Prime Network Events to operate in Find mode. To enable and use Find mode, see Adjusting the Prime Network Events GUI Client Settings.
You can display the events table with or without the properties pane, and select the specific type of information to display, such as provisioning events or SNMPv3 traps. For details on the information that is displayed in each tab, see Viewing Events and Tickets in Cisco Prime Network Events.
You can also use the Prime Network Events window and menu options to:
•Filter results so that events meeting your criteria are displayed. See Filtering Events.
•View selected event properties in a separate window. See Viewing Event Properties.
Event Status Indicators
The Severity column contains color-coded icons that reflect the severity of the event. An icon appears for each ticket or event in the Prime Network Events tabs (based on its severity) as shown in Table 8-2.
Event Types and Categories
Every event that occurs in the Prime Network system and the Prime Network gateway is logged. This includes events that are performed as part of the normal operation of the Prime Network system, as well as events that might need further attention. Events are categorized, and any of the log entries can be viewed in the Prime Network Events tabs as described in Table 8-3.
Prime Network Events Toolbar
Table 8-4 describes the tools that are displayed in the Prime Network Events toolbar.
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Displays the previous page of events in the Prime Network Events window. |
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Displays the next page of events in the Prime Network Events window. |
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Refreshes the events displayed in the log by querying the database. If a filter is active, the refresh is done according to the filter. The log returns to the beginning of the list, displaying the events in ascending or descending order depending on the order of the current list. Descending order means that the last event is displayed first. For more information, see Refreshing Cisco Prime Network Events Information. |
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Displays the Filter Events dialog box, which enables you to define a filter for the events displayed in the Prime Network Events log. For more information, see Filtering Events. |
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Clears the existing filter. |
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Displays the Find Events dialog box so that you can view events matching specific criteria. When finished selecting your criteria, click OK. The Prime Network Events window updates and displays the matching events. Note the following: • • For a description of the items in the Find Events dialog box, see Table 9-23. |
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Toggles automatic refresh of event data on and off. You define the refresh-time period (in seconds) in the Prime Network Events Options dialog box. The default is 60 seconds. If a filter is active, the refresh is done according to the filter. For more information, see Adjusting the Prime Network Events GUI Client Settings. |
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Displays the properties of the selected event or ticket in the Properties pane. |
Prime Network Events Menu Bar
Table 8-5 describes the options available in the Prime Network Events main menus. In addition to these options, Prime Network Events displays a Properties option when you right-click an event or ticket (see Viewing Event Properties).
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Export |
Exports the log event information displayed in the Prime Network Events window according to the criteria defined in the Prime Network Events Options dialog box. |
Open 3.6.x Tabs |
Displays the following tabs: • • • • • This option is available only if Prime Network was upgraded from Cisco ANA 3.6.x to the current version of Prime Network. |
Open All Tab |
Displays the All tab so you can view a flat list of all events and tickets sorted only by time. |
Exit |
Exits Prime Network Events. |
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Filter |
Defines a filter for the events displayed in the Prime Network Events window according to the tab selected. See Filtering Events. |
Purge |
This option is unavailable. |
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Refresh |
Refreshes the information displayed in the Prime Network Events window. |
Go To |
Navigates through the pages of the Prime Network Events window. |
Properties |
Displays the properties of the selected event, such as the root cause and source, in a separate window. For more information, see Viewing Event Properties. |
Details Pane |
Displays or hides the Details pane. If an event is selected, the properties of the selected event are displayed in the Details pane. |
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Change User Password |
Allows you to change the password used when logging into the Prime Network Events client application suite. The change takes effect the next time you log into the application. |
Options |
Defines the display options for the Prime Network Events window. For more information, see Adjusting the Prime Network Events GUI Client Settings |
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Report Manager |
Opens the Reports Manager dialog box so you can create, run, and manage reports. |
Run Report |
Enables you to run standard event, inventory, and network service reports on demand. |
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Cisco Prime Network Events Help |
Opens the online help for Prime Network Events and Prime Network Vision. |
Cisco.com |
This option is unavailable. |
About Cisco Prime Network Events |
Displays application information, such as the version number. |
Prime Network Events Right-Click Options
Prime Network Events offers the following right-click options in its tabs. Not all options are available in all tabs.
•Show Only Selected Rows—Displays only the rows that you choose.
•Show All Rows—Displays all rows that meet the current filter criteria.
•Launch external applications or tools—Enables you to launch any external application or tool for any event in Prime Network Events. For more information, see the Cisco Prime Network 3.10 Customization Guide.
•Properties—Displays the properties window for the selected event or ticket.
Adjusting the Prime Network Events GUI Client Settings
The Prime Network Events Options dialog box enables you to define the options for displaying events in the Prime Network Events window. To view these settings, choose Tools > Options from the main menu. The options are displayed in Table 8-6.