Cisco Unified Communications Manager IM and Presence Service 12.0

Data Sheets

• Cisco Unified Communications Manager IM and Presence Service 10.0 Data Sheet 10-Apr-2017
• Cisco Unified Communications Manager IM and Presence Service 9.0 Data Sheet 03-Feb-2016
• Cisco Unified Presence 8.6 07-Aug-2014
• Cisco Unified Presence 8.5 Data Sheet 25-Jan-2016
• Cisco Unified Presence 8.0 20-Jan-2016

End-of-Life and End-of-Sale Notices

English

• End-of-Sale and End-of-Life Announcement for the Version 11.5 Software of Cisco Unified Communications Manager, Cisco Emergency Responder, Cisco Unity Connection and associated On-Premises and Hosted Flex subscription 15-Dec-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS) 16-Jul-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Presence Version 8.6 15-Jan-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Presence Version 8.5 22-Dec-2011
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Presence Version 8.0 14-Nov-2011
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Presence SIP Proxy Mode Support for Cisco Unified Customer Voice Portal 02-Sep-2011
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Presence 8.0 MCS 7825 Preloaded Server 28-Jun-2010
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Presence Version 6.0 15-Jan-2010
• End-of-Sale and End-of-Life Announcement for the Cisco MCS 7825-H3 and 7825-I3 Preloaded HP and IBM Servers for Cisco Unified Presence 20-Feb-2009
• Change in Product Part Number Announcement for the Cisco Unified Presence UCSS-UPS Codes 03-Feb-2009
• EoS/EoL for the Cisco Unified Presence Server 1.0 30-Nov-2007

French - Canadian

• Annonce d’arrêt de commercialisation et de fin de vie de Version 11.5 Software of Cisco Unified Communications Manager, Cisco Emergency Responder, Cisco Unity Connection and associated On-Premises and Hosted Flex subscription 30-Nov-2020

Bulletins

• Cisco Unified Communications Manager IM and Presence Service Bulletin for Calendar Integration with Office 365 Product Bulletin 20-Feb-2020
• End-of-Life Announcement for Cisco Unified Communications Manager IM and Presence Service Software Version 12.0 17-Feb-2020

Field Notices

• Field Notice: FN - 62676 - 2007 U.S. Daylight Saving Time Policy Changes for Cisco Unified Presence Server (CUPS) 31-Oct-2007
• Field Notice: FN - 62952- New Zealand Daylight Saving Time Policy Change Effective September 2007 - for Cisco Unified Presence (CUP) 27-Sep-2007

Security Advisories, Responses and Notices

Most Recent

• Cisco Unified Communications Manager IM & Presence Service SQL Injection Vulnerability 20-Apr-2022
• Cisco Unified Communications Products Cross-Site Request Forgery Vulnerability 03-Nov-2021
• Cisco Unified Communications Products Path Traversal Vulnerability 03-Nov-2021
• Cisco Unified Communications Manager IM & Presence Service SQL Injection Vulnerabilities 05-May-2021
• Cisco Unified Communications Products Remote Code Execution Vulnerability 07-Apr-2021
• Cisco Unified Communications Products Cross-Site Scripting Vulnerabilities 07-Apr-2021
• Cisco Unified Communications Products Vulnerabilities 20-Jan-2021
• Cisco Unified Communications Products Information Disclosure Vulnerability 13-Jan-2021
• Cisco Unified Communications Manager IM and Presence Service Denial of Service Vulnerability 04-Nov-2020
• Cisco Unified Communications Products Cross-Site Scripting Vulnerability 05-Aug-2020
• Cisco Unified Communications Products Cross-Site Scripting Vulnerability 01-Jul-2020
• Cisco Unified Communications Manager Information Disclosure Vulnerability 03-May-2020
• Multiple Cisco Unified Communications Products Cross-Site Scripting Vulnerability 02-Oct-2019
• Cisco Unified Communications Manager IM&P Service, Cisco TelePresence VCS, and Cisco Expressway Series Denial of Service Vulnerability 05-Jun-2019
• Multiple Cisco Unified Communications Products Open Redirect Vulnerability 03-Oct-2018

Compatibility Information

Cisco Unified Communications Manager IM and Presence Service 12.0

• Compatibility Matrix for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.0(1) 12-May-2021

Release Notes

Cisco Unified Communications Manager IM and Presence Service 12.0

• Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.0(1) 11-May-2021

Command References

Cisco Unified Communications Manager IM and Presence Service 12.0

• Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.0(1) 13-Dec-2021

Documentation Roadmaps

• Cisco Unified Presence Server Documentation Guide for Release 1.0(3) 16-Nov-2006 (PDF - 165 KB)

Technical References

• Cisco IM & Presences External Databases Best Practices 13-Jun-2016 (PDF - 124 KB)

Design Guides

Cisco Unified Communications Manager IM and Presence Service 12.0

• Cisco Collaboration System 12.x Solution Reference Network Designs (SRND) 01-Mar-2018

Install and Upgrade Guides

Cisco Unified Communications Manager IM and Presence Service 12.0

• Installation Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 12.0(1) 30-Oct-2019
• Upgrade and Migration Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 12.0(1) 04-Jul-2021

Configuration Examples and TechNotes

• Configure CA Signed Certificate via CLI in Cisco Voice Operating System (VOS) 01-Dec-2016
• Configure Cisco Jabber in Phone Mode for Contacts 05-Jan-2022
• Configure DNS SRV in CUCM for IM & Presence Service 20-Nov-2014
• Configure SAML SSO Setup with Kerberos Authentication 21-Jan-2015
• Enable SAML SSO for Jabber Clients Configuration Example 23-Jan-2015
• How to Utilize BAT to Update Cisco Jabber Contact List 14-Sep-2017
• Integrate SocialMiner with Cisco Unified Presence Servers (CUPS) to send IM Notification for WebChat 18-Mar-2016
• Update Unified IM and Presence (IM&P) Server Name From Hostname to Fully Qualified Domain Name (FQDN) 16-Jan-2018
• Upgrade CUCM/CUC/CUPS with Prime Collaboration Deployment 29-Jan-2015
• XMPP Federation Between CUPS and Other Servers 06-Sep-2013

Configuration Guides

Cisco Unified Communications Manager IM and Presence Service 12.0

• Configuration and Administration of the IM and Presence Service on Cisco Unified Communications Manager, Release 12.0(1) 20-Sep-2019
• Database Setup Guide for the IM and Presence Service, Release 12.0(1) 04-Apr-2019
• Instant Messaging Compliance for the IM and Presence Service, Release 12.0(1) 30-Nov-2017
• Interdomain Federation for the IM and Presence Service, Release 12.0(1) 06-Nov-2018 (PDF - 5 MB)
• Jabber for Everyone Quick Start Guide 09-Dec-2019
• Microsoft Outlook Calendar Integration for the IM and Presence Service, Release 12.0(1) 21-Mar-2019
• Partitioned Intradomain Federation Guide for the IM and Presence Service, Release 12.0(1) 17-Aug-2017
• Push Notifications Deployment Guide 31-Mar-2021
• Remote Call Control with Microsoft Lync Server for IM and Presence Service, Release 12.0(1) 17-Aug-2017

End-User Guides

Cisco Unified Presence Version 1.0

• Cisco IP Phone Messenger for Cisco Unified Presence Server Release 1.0(3) 16-Nov-2006 (PDF - 266 KB)
• Cisco Unified IP Phone Messenger User Guide, Release 1.0(1) 27-Jan-2006

Maintain and Operate Guides

Cisco Unified Communications Manager IM and Presence Service 12.0

• Administration Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 12.0(1) 01-Dec-2020

Maintain and Operate TechNotes

• Jabber Complete How-To Guide for Certificate Validation 20-Dec-2013
• Regenerate Unified Communications Manager IM & Presence Service Self-Signed Certificates 17-Mar-2020

Support FAQ

• IM and Presence and ECDSA certificate Questions and Answers 14-Sep-2017
• Unified Presence Server FAQ: How do you migrate contact lists from Cisco Unified Presence Server Release 8.x to Release 9.x with use of the Bulk Administration Tool? 26-Jun-2013

Troubleshooting TechNotes

• CUPS FAQ: How do you resolve the "Update Failed for the Service(s)" error? 02-Aug-2013
• CUPS Refresh Upgrade to Cisco Unified IM and Presence 10.X Failure 04-Nov-2014
• Cisco Unified Presence Server Licensing Explained 13-Jun-2013
• Configure IM and Presence Server High Availability 17-Mar-2022
• How to Move the PostgreSQL Database Between Inter-Cluster Peers in IM & Presence (IM&P) 14-Sep-2017
• Jabber Complete How-To Guide for Certificate Validation 20-Dec-2013
• Reinstall IM&P Cluster Nodes Version 10.0 and Later 27-Oct-2021
• Troubleshoot Cisco VOS Based Finesse Server With CLI 14-Feb-2017
• Troubleshoot Duplicated Users Alerts on IM&P Server 03-Nov-2021
• Troubleshoot IM&P Inter-Clustering Issues Caused by DNS Misconfiguration 03-Dec-2021
• Troubleshoot IM&P Services Displayed as "Unknown" in the Presence Topology 02-Nov-2021
• Troubleshoot Jabber Log in Problems 18-Mar-2022
• Troubleshoot Jabber login failure after Unified IM and Presence (IM&P) domain change or IM Address Scheme. 11-Aug-2019
• Troubleshoot Unified Communications (UC), Non-UC, and Third-Party Virtual Machines (VMs) Co-residency 19-May-2017
• Troubleshoot Zombie/Defunct Processes in UC Servers 10-Feb-2021
• Troubleshoot the Cisco Unified Presence Server (CUPS) and Cisco Unified Personal Communicator (CUPC) 11-Apr-2012
• Troubleshooting NTP on IM&P 07-Oct-2016
• Troubleshooting Services not Starting on Cisco IM&P 16-Aug-2021

Translated End-User Guides

中文(中国) (Chinese - Simplified)

• 配置及管理 IM and Presence 服务版本 14 18-May-2021 (PDF - 6 MB)
• Cisco Unified Communications Manager 管理指南，版本 14 15-Apr-2021 (PDF - 6 MB)
• IM and Presence Service 12.5(1)SU4 版的配置和管理 04-May-2021 (PDF - 6 MB)
• IM and Presence Service 12.5(1) 版的配置和管理 09-May-2019 (PDF - 6 MB)
• Cisco Unified Communications Manager 和 IM and Presence 服务 管理指南，版本 12.0 (1) 08-Dec-2017 (PDF - 3 MB)

中文(台灣) (Chinese - Traditional)

• Cisco Unified Communications Manager 管理指南，版本 12.5(1)SU6 16-Mar-2022 (PDF - 7 MB)
• 配置及管理 IM and Presence 服務版本 14SU1 09-Dec-2021 (PDF - 6 MB)
• Cisco Unified Communications Manager 管理指南，版本 14SU1 06-Dec-2021 (PDF - 6 MB)
• 配置及管理 IM and Presence 服務版本 14.0 18-May-2021 (PDF - 6 MB)
• Cisco Unified Communications Manager 管理指南，版本 14 15-Apr-2021 (PDF - 7 MB)
• IM and Presence 服務 的組態和管理，版本 12.5(1)SU4 04-May-2021 (PDF - 6 MB)
• 設定及管理 IM and Presence 服務版本 12.5 (1) 09-May-2019 (PDF - 6 MB)

한국어 (Korean)

• IM and Presence 서비스, 릴리스 14의 구성 및 관리 18-May-2021 (PDF - 7 MB)
• Cisco Unified Communications Manager 관리 설명서, 릴리스 14 15-Apr-2021 (PDF - 7 MB)
• IM and Presence 서비스, 릴리스 12.5(1)SU4의 구성 및 관리 04-May-2021 (PDF - 7 MB)
• IM and Presence 서비스, 릴리스 12.5(1)의 구성 및 관리 09-May-2019 (PDF - 6 MB)
• Cisco Unified Communications Manager 및 IM and Presence 서비스용 관리 가이드, 릴리스 12.0(1) 27-Nov-2017 (PDF - 3 MB)