Cisco announces the end-of-life dates for the Cisco Unified Communication Manager IM and Presence service (IM&P) Software Version 12.0 software.
Software maintenance for IM&P 12.0 software releases end on August 17, 2021. No patches or maintenance releases will be provided for IM&P 12.0 releases after this date. Customer must upgrade from 12.0 in order to continue receiving Bug fixes.
The last date to receive support for IM&P 12.0 as entitled by active service contracts or by warranty terms and conditions is August 31, 2023. After this date, all support services for the product are unavailable, and the product becomes obsolete.
Install and upgrade guides can be found here: https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-installation-guides-list.html
Cisco Takeback and Recycle program helps businesses dispose properly of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: http://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.
For more information about the Cisco End-of-Life Policy, go to: http://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: http://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: http://www.cisco.com/cisco/support/notifications.html.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.