This document describesa problem encountered where Jabber is unable to login after a server reboot or XCP router service stop/start.
If there is a requirement to reboot IM&P nodes following a domain name change, or to stop/start the XCP router service due to a change of IM address scheme, Jabber clients login may fail with “cannot communicate with server” error.
In order to troubleshoot this problem, verify these points:
1. If there are multiple IM&P nodes in the cluster, check the dbreplication on the IM&P primary node CLI mode and ensure the status is showing “(2) Setup Completed”: