Improve Productivity with Collaboration Technology


Unified Communications

Unify all your voice, video, data, and mobile applications for collaboration with Cisco Unified Communications solutions.

Overview: Unified Communications


Cisco Spark

  • Always-on messaging and file sharing
  • Team workspaces with video calling and screen share
  • Ability to integrate third-party apps and add functionality
  • End-to-end encryption

Cisco Unified Communications Manager

  • Reduce costs, simplify provisioning and maintenance
  • Improve mobility with embedded software capabilities
  • Choose from flexible deployment options

Cisco Business Edition 6000

  • Packaged collaboration for up to 1000 users and 50 sites
  • Advanced with simplified deployment and management
  • Scalable; protects up to 99 percent of UC investment

Cisco Jabber

  • Collaborate from any workspace
  • Simplify presence, voice, video, messaging, and conferencing
  • Enjoy a consistent experience across devices

Cisco Expressway

  • Deploy advanced gateways for Unified Communications Manager
  • Access workloads more securely outside firewall without VPN
  • Expand reach with mobile and teleworker collaboration

Customer Care

Deliver personalized omnichannel experiences that satisfy your customers.

Overview: Customer Care


Cisco Unified Contact Center Express

  • Designed for environments with up to 400 agents
  • Sophisticated call routing and contact management
  • Embedded reporting solution
  • Built-in, interactive voice-response capability
  • Integrated outbound call management

Cisco Unified Contact Center Enterprise

  • Intelligent contact routing and call treatment
  • Network-to-desktop computer telephony integration
  • Multichannel contact management over IP
  • Customer segmentation and resource monitoring

Cisco Finesse

  • Contact center agent and supervisor desktop
  • Thin client that doesn’t require client-side installation
  • User-customizable for quick access to multiple sources
  • Simplified development and integration with open APIs

Cisco MediaSense

  • Capture, preservation, and mining of customer conversations
  • Support for analyzing business intelligence from customer interactions
  • Open-standards, network-based platform


In the cloud or on premises, collaborate anywhere, more securely, with high-quality, integrated voice, video, and content sharing.

Overview: Conferencing


Cisco WebEx Meeting Center

  • Present, share, and collaborate to accelerate decisions
  • Meet with anyone using any standards-based video device
  • Use personal, always-available meeting rooms

Cisco WebEx Meetings Server

  • Deploy WebEx on a highly secure, private cloud (on-premises)
  • Get audio, video, and web in an all-in-one conferencing solution
  • Extend IP telephony to conferencing

Cisco TelePresence Management Suite

  • Centralized management for infrastructure and endpoints
  • Microsoft Exchange integration
  • One-button-to-push functionality
  • Scheduling and provisioning extensions

Cisco TelePresence Server

  • High-quality, flexible, 360p-to-full-HD multiparty conferencing
  • Flexible deployment and virtualized options
  • Compatible with standards-based, third-party endpoints

Cisco TelePresence Conductor

  • A simplified, more cost-effective conferencing experience
  • Resource allocation for optimal multipoint conferencing
  • Conference virtualization and personalization

Collaboration Endpoints

Stay connected with endpoints, from IP phones and video conferencing to web, mobile, and desktop clients.

Overview: Collaboration Endpoints


Cisco IP Phone 7800 Series

  • Cost-effective for small to large organizations
  • Superior clarity with wideband audio
  • Large, backlit, graphical display

Cisco DX Series

  • More secure, reliable desktop experiences
  • Best-in-class HD video and voice
  • Integrated applications
  • Simple to use touch-screen experience

Cisco TelePresence SX10 Quick Set

  • Camera and codec in a single compact device
  • Sits on top of standard flat-panel display
  • Single cable for both power and Ethernet
  • High-definition video up to 1080p30

Cisco TelePresence MX Series

  • MX200/MX300 and MX700/MX800 offer value and performance lines
  • Easy-to-install, integrated systems with one or two screens
  • Flexible deployment and scaling options

Cisco TelePresence IX5000 Series

  • Rich, life-sized experience on three 70-inch screens
  • Single codec handles five simultaneous data streams
  • Up to 30 percent lower TCO and reduced room remediation

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