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Remote Agents

Cisco's virtual contact center and remote agent solutions allow agents and supervisors to work remotely.

Agents work remotely with Cisco Contact Center

Cisco has a remote-agent solution to fit your business needs, whether it's to help you meet customer demands or to allow agents to work remotely.

How we're helping our customers

Cisco is helping organizations across the globe prepare their contact centers for the business needs of today and tomorrow. See how the numbers stack up.


Cisco has helped 154 new and current customers quickly switch to a contact center product to facilitate remote work.

Stats as of April 27, 2020


From those companies, 21,500 agents have been empowered to work remotely using Cisco Contact Center products.


On average, we can help move your contact center to the cloud and have your agents up and running in five days.

See what our customers have to say

Quick-deploy cloud solution for any size business

Your contact center can be running in the cloud within days with our Webex Contact Center or Webex Contact Center Enterprise quick-deploy solution.

Work-from-home solutions

Cisco's on-premises contact center solutions offer options to help agents and supervisors do their jobs remotely. The approach chosen depends on unique contact center configuration and business needs.

Virtual agents for your contact center

Cisco and Google Cloud offer AI solutions for the contact center to help deflect inbound inquiries and provide faster service to customers with self-service options via chat or voice.

"Voice of Employee" solution for remote workers

Cisco has created a Webex Experience Management work-from-home solution to help organizations give their employees an easy-to-use anonymous online survey to share their WFH experiences.

Cisco Contact Center webinars

Watch our webinars to gain insights, best practices, and see what the future holds for remote contact center agents.

Analysts and Cisco Contact Center leaders discuss the new realities of remote work and its impact on contact centers.

Omar Tawakol surveys business challenges during crises and shares details on Cisco's work-from-home contact center agent plan.

We reveal what's on the mind of contact center decision makers - an essential asset for business continuity during times of crisis.

Prepare your contact center for today and tomorrow