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Remote Agents

Cisco's virtual contact center and remote agent solutions allow agents and supervisors to work remotely.

Agents work remotely with Cisco Contact Center

Cisco has remote agent solutions to fit your business needs, whether it's to help you meet customer demands or to allow agents to work remotely.

See what our customers have to say

Quick-deploy cloud solution for any size business

Your contact center can be running in the cloud within days with our Webex Contact Center or Webex Contact Center Enterprise quick-deploy solution.

Work-from-home agent solutions

Cisco's on-premises contact center solutions offer options to help agents and supervisors do their jobs remotely. The approach chosen depends on unique contact center configuration and business needs.

Virtual agents for your contact center

Cisco and Google Cloud offer contact center AI solutions to help deflect inbound inquiries and provide faster service to customers with self-service options via chat or voice.

Manage employee and customer experience

Cisco's Webex Experience Management solution helps organizations give their customers and employees an easy-to-use, anonymous, online survey to share their experience and help map this new normal.

Cisco Contact Center webinars

Watch our webinars to gain insights, best practices, and see what the future holds for remote contact center agents.

Analysts and Cisco Contact Center leaders discuss the new realities of remote work and its impact on contact centers.

Omar Tawakol surveys business challenges during crises and shares details on Cisco's work-from-home contact center agent plan.

We reveal what's on the mind of contact center decision makers - an essential asset for business continuity during times of crisis.

Prepare your contact center for today and tomorrow

Cisco Contact Center solutions are designed to enable your business to continue without disruption, allowing you to meet your key metrics, and empowering agents to work remotely with all the tools they need at their fingertips. Request a call from our team of experts to help you determine what remote agent solution is right for your business.

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