Cisco has a remote-agent solution to fit your business needs, whether it's to help you meet customer demands or to allow agents to work remotely.
Cisco is helping organizations across the globe prepare their contact centers for the business needs of today and tomorrow. See how the numbers stack up.
Cisco has helped 154 new and current customers quickly switch to a contact center product to facilitate remote work.
Stats as of April 27, 2020
From those companies, 21,500 agents have been empowered to work remotely using Cisco Contact Center products.
On average, we can help move your contact center to the cloud and have your agents up and running in five days.
“Webex Contact Center enabled us to provide and respond to the immediate needs of the business while maintaining social distancing and WFH. We were able to provide scale above and beyond what we could have easily established with an on-premises solution."
- Consultant, Medium Enterprise Professional Services Company
“Webex Contact Center provided a quick and easy way to handle the call volume coming in and keep track of trends so we could forecast and plan accordingly. It provided all the right metrics to report to the management team.”
- IT Systems Analyst, Global 500 Banking Company
“Cisco Webex Contact Center has allowed us to adopt agile working during the current pandemic.”
- Sean Lawless, Project Manager, North Star Housing, LLC
“Webex Contact Center has been an enabler for remote working during COVID. Without it, we would have had to close our contact centers for longer.”
- Operations Manager, Medium Enterprise Financial Services Company
Your contact center can be running in the cloud within days with our Webex Contact Center or Webex Contact Center Enterprise quick-deploy solution.
Cisco's on-premises contact center solutions offer options to help agents and supervisors do their jobs remotely. The approach chosen depends on unique contact center configuration and business needs.
Cisco and Google Cloud offer AI solutions for the contact center to help deflect inbound inquiries and provide faster service to customers with self-service options via chat or voice.
Cisco has created a Webex Experience Management work-from-home solution to help organizations give their employees an easy-to-use anonymous online survey to share their WFH experiences.
Watch our webinars to gain insights, best practices, and see what the future holds for remote contact center agents.
Analysts and Cisco Contact Center leaders discuss the new realities of remote work and its impact on contact centers.
Omar Tawakol surveys business challenges during crises and shares details on Cisco's work-from-home contact center agent plan.
We reveal what's on the mind of contact center decision makers - an essential asset for business continuity during times of crisis.