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Case Study: Liberty Global

Transforming customer contact

Liberty Global is the world’s largest international TV and broadband company, with operations in 11 European countries that serve over 22 million customers. Learn how Cisco Contact Center Solutions have enabled transformation in their customer contact experience.

Overview

Challenges

  • Disparate, outdated contact centers
  • Keeping pace with business growth
  • Inconsistent call center experiences

Results

  • Consistent technology across all contact center operations
  • Customer calls are serviced quickly and efficiently
  • Flexible interactions with full omni-channel capabilities
  • Virtual contact centers enable agents to work remotely

Contact Center Solutions that are built to last

"Cisco has shown that they’ve got the robust product and they’ve got a very good roadmap in terms of enhancements going forward."

Brian Matulin, VP Transformation Delivery, Liberty Global

Who is Liberty Global PLC?

Industry: Broadcasting
Location: London, England
Website: https://www.libertyglobal.com/

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