Cisco Finesse
| Overview | Product Overview |
|---|---|
| Status | Available Order |
| Series Release Date | 29-OCT-2010 |
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Supported Releases: - Cisco Finesse 12.5(1) (EOL) - Cisco Finesse 12.6(1) and 12.6(2) (both EOL) - Cisco Finesse 15.0(1) |
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- US/Canada 800-553-2447
- Worldwide Support Phone Numbers
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Recent Security Notices
- 11-Mar-2026
- 02-Feb-2026
- 04-Jun-2025
- 21-May-2025
- 03-Sep-2024
Document Categories
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Data Sheets and Product Information
- End-of-Sale and End-of-Life Announcement for the Cisco Finesse 9.1
End-of-Life and End-of-Sale Notices
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Security Notices
- Field Notice: FN74341 - Cisco Unified Contact Center: Domain Change May Disrupt Digital Channel Interactions - Workaround Provided
- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended
- Field Notice: FN - 70512 - Chrome 80 Breaks Cisco Finesse Single Sign-On APIs for Third-Party Integrations - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 70275 - FinesseA Goes Out of Service (OOS) When FinesseB Is Shut Down - Software Upgrade Recommended
- Field Notice: FN - 70080 - 78xx and 88xx IPPA Java Out of Memory Error Causes Phones to Reset - Software Upgrade Recommended
- Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices
Field Notices
- Multiple Cisco Contact Center Products Cross-Site Scripting Vulnerabilities
- Cisco Unified Communications Products Command Injection Vulnerability
- Cisco Unified Communications Products Privilege Escalation Vulnerability
- Multiple Cisco Products OpenSocial Gadget Editor Vulnerabilities
- Cisco Finesse Web-Based Management Interface Vulnerabilities
- Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
- Cisco Finesse Cross-Site Scripting Vulnerabilities
- Cisco Finesse Open Redirect Vulnerability
- Cisco Finesse Cross-Site Scripting Vulnerability
- Cisco Finesse Web-Based Management Interface Cross-Site Scripting Vulnerability
- Cisco Finesse Request Processing Server-Side Request Forgery Vulnerability
- Multiple Vulnerabilities in Cisco Finesse
- Cisco Finesse Reflected Cross-Site Scripting Vulnerability
- Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017
Security Advisories, Responses and Notices
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Release and Compatibility
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Cisco Finesse 15.0(1)
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Cisco Finesse 12.5(1)
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Cisco Finesse 12.0(1)
Release Notes
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Reference
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Cisco Finesse 15.0(1)
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Cisco Finesse 12.6(2)
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Cisco Finesse 12.6(1)
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Cisco Finesse 12.5(1)
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Cisco Finesse 12.0(1)
Documentation Roadmaps
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Cisco Finesse
Licensing Information
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Cisco Finesse 12.6(1)
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Cisco Finesse 12.5(1)
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Cisco Finesse 12.0(1)
Technical References
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Design
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Cisco Finesse 12.0(1)
Design Guides
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Install and Upgrade
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Cisco Finesse 15.0(1)
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Cisco Finesse 12.6(2)
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Cisco Finesse 12.6(1)
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Cisco Finesse 12.5(1)
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Cisco Finesse 12.0(1)
Install and Upgrade Guides
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Configuration
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Cisco Finesse 12.6(1)
- Configure Finesse 12.0 Agent to Agent Chat
- Configure SNMP trap in Cisco Finesse
- Configure Selective Based Workflow for Incoming Calls on Finesse
- How To Configure Precision Queue Live Data Gadget in PCCE 10.5
- Configure CA Signed Certificate via CLI in Cisco Voice Operating System (VOS)
- Unified CCE Solution: Procedure to Obtain and Upload Third-Party CA certificates (Version 11.x)
- Configure an Auto Answer with Finesse
Configuration Examples and TechNotes
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Cisco Finesse 15.0(1)
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Cisco Finesse 12.5(1)
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Cisco Finesse 12.0(1)
Configuration Guides
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Maintain and Operate
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Applicable to Multiple Releases
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Cisco Finesse 15.0(1)
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Cisco Finesse 12.6(2)
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Cisco Finesse 12.6(1)
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Cisco Finesse 12.5(1)
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Cisco Finesse 12.0(1)
End-User Guides
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Applicable to Multiple Releases
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Cisco Finesse 15.0(1)
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Cisco Finesse 12.6(2)
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Cisco Finesse 12.6(1)
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Cisco Finesse 12.5(1)
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Cisco Finesse 12.0(1)
Maintain and Operate Guides
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Troubleshooting
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Applicable to Multiple Releases
- Error "Unable to Silent Monitor at this time (CTIError=Generic Error)" Occurs in Finesse Silent Monitoring
Support FAQ
- Understand Cross-Origin Resource Sharing (CORS) for Finesse
- Download Logs from VOS Servers in a CCE Solution
- Understand UCCX Finesse Architecture Deep Dive
- Understand WebSocket Connection for Finesse
- Troubleshoot Finesse Custom or New Gadgets Issue
- Troubleshoot WxM Gadgets Failure to Load in Finesse Agent Desktop
- Configure Secure Communication Between Finesse and CTI Server
- Finesse Thirdparty Client Integration with SSO
- Integrate Third Party Gadget with Finesse on SSO Mode
- Troubleshoot Finesse Error "SSLPeerUnverifiedException" for Gadgets Hosted on CA-Signed Servers
- Configure UCCX Custom Call Variable Layouts for Finesse Desktop and FIPPA
- Troubleshoot RTMT Certificate Errors on Finesse, VVB and UCCX
- Finesse Agent/Supervisor Queue/SkillGroup Stats Update Problem
- Troubleshoot Finesse Mobile Agent
- Troubleshoot Cisco Finesse Desktop Persistent Logging Problem
Troubleshooting TechNotes
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