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Updated:July 29, 2020
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This document describes the process to configure SNMP trap in Cisco Finesse.
Contributed by Sameer Yadav, Cisco Engineer.
Cisco recommends that you have knowledge of these topics:
The information in this document is based on these software and hardware versions:
Cisco Finesse 11.6
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.
On Finesse Server
Open Cisco Unified Serviceability page for Finesse server (https://fqdn:8443/ccmservice/).
Navigate to SNMP -> V1/V2 -> Notification Destination.
In Find section -> Select Finesse server and click Add new.
In the Host IP Address dropdown select Add new.
Provide Host IP Address as the SNMP Destination and port number (161).
Select SNMP version V2 and create new community string.
Provide a Community String Name and Access privilages required.
Restart SNMP Agent Service (On Serviceability page navigate to Tools -> Control Center -> Network Services).
Note: Ensure that the network is ready for SNMP service restart.