Diagram of connected IT roles

It all connects.

Informed IT decision-making requires visibility across the entire stack of IT operations. Especially right now, in this age of fast-paced digital transformation.

AppOps. InfraOps. NetOps. SecOps. It all connects. Only Cisco knows how. We've combined our deep knowledge of customer priorities with our unrivalled experience of global networks to generate insights empowering you to make the right decisions fast.

Connected IT Insights

Explore how your teams can use data-driven customer insights from Cisco platforms to:

Reimagine your applications

In the digital world, applications are the business and experiences are the currency. That was true before, but with the pandemic, the application landscape has become even more dynamic. In this new landscape, IT teams have to very carefully reimagine how they design, develop, and deploy their applications for frictionless experience and greatest business gains/impact.

50%

increase in multicloud-based applications over 6 months, September 2020 to January 2021

AppDynamics

250%

increase in detected application anomalies, January to August, 2020

AppDynamics

60%

increase in page load time of e-commerce applications, March to May, 2020

ThousandEyes

See the details:


Source: Cisco Connected IT Insights, AppDynamics
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What's happening today

Applications are moving from on-premises to cloud to take advantage of greater elasticity, self-service provisioning, redundancy, and pay-per-use models.

The impact

IT teams face pressure to achieve faster, more efficient use of resources, application development, and deployment. Distributed infrastructure and operations create challenges for governance and updates, with pressure to ensure an optimal application experience.

What you can do

Deliver a better user experience through end-to-end visibility into application usage and dependencies.


Source: Cisco Connected IT Insights, AppDynamics
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What's happening today

Applications are used more often and at greater scale due to the COVID-19 pandemic. August 2020 saw four times as many anomalies per application as Jan 2020.

The impact

A need to use better anomaly detection to surface undiscovered issues that might not be detected by out-of-the-box health rule configurations and custom alerts.

What you can do

Apply AI/ML learning algorithms to proactively surface anomalies and root causes negatively impacting business transactions. This functionality frees IT resources from tedious root cause analysis enabling them to focus on innovation for business impact.


Source: Cisco Connected IT Insights, ThousandEyes
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What's happening today

Page load time increased in e-commerce applications, which rely on a large number of third-party dependencies. Despite the increase, page-load time remained within tolerable ranges. At the same time, most collaboration applications, which have fewer third-party dependencies, delivered a more stable and consistent performance.

The impact

Long-term page load variations and degradations can have a negative impact on your brand and could lead to user abandonment.

What you can do

IT teams can monitor application workflow performance across distributed locations, including third-party dependencies, to more effectively identify optimization opportunities.


What's happening today

There is a dramatic increase in reliance on digital experiences and application performance—on any device, from anywhere, at any time—triggered by:

  • The overnight and seismic shift to remote work
  • Shutdowns for the general populace

The impact

Growth in underlying technology and architecture complexity, coupled with the need to scale, results in:

  • Increase in system interdependencies
  • Blind spots from a lack of visibility into areas outside an organization's control
  • Steep increase in the number of anomalies

What you can do

See more to solve more. There are opportunities to improve the digital experience by better understanding interactions and interdependencies across the application experience:

  • Use AI/ML to identify problems earlier and to scale
  • Apply business context to issues to help prioritize problem solving
  • Enhance Internet/cloud application visibility to optimize performance
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Transform your infrastructure

The network is the nervous system that allows everything to work together in today's connected world. But the network is changing. Cloud is the new data center and Internet is an extension of the enterprise network. And the complexity of evolving networks poses new challenges for your business.

60%

increase in ISP outages, January to August, 2020

ThousandEyes

73%

increase in cloud outages, January to August, 2020

ThousandEyes

98%

of customers overprovision cloud infrastructure

Cisco Intersight/Turbonomic

See the details:


Source: Cisco Connected IT Insights, ThousandEyes
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What's happening today

Transit and Internet Service Providers (ISPs) made updates to their networks to accommodate a dramatic increase in work-from-home users who are now relying on the internet as their network rather than the enterprise WAN.

The impact

This led to a significant spike in ISP outages. IT was faced with the challenge of ensuring an acceptable and secure user experience without visibility into and control of ISP networks.

What you can do

Focus a portion of your investments into tools that provide end-to-end network visibility across Internet networks.


Source: Cisco Connected IT Insights, ThousandEyes
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What's happening today

Cloud Service Providers (CSPs) experienced increased usage of their services as enterprises worked to accommodate a distributed, remote workforce.

The impact

CSPs saw greater variation in availability—however, their outage baseline was much smaller relative to ISPs, highlighting more of an agile deployment model. Still, IT was faced with the challenge of ensuring an acceptable and secure user experience without visibility into and control of cloud networks.

What you can do

Focus a portion of your investments into tools that provide end-to-end network visibility across Internet and cloud provider networks.


Source: Cisco Connected IT Insights, Intersight/Turbonomic
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What's happening today

Application growth during the pandemic is driving cloud adoption.

The impact

To quickly scale, customers often start cloud migration and adoption by over-provisioning.

What you can do

Use data-driven insights to quickly right-size workloads to optimize cost.


What's happening today

The technology and business landscape is evolving:

  • Cloud is the new data center
  • The Internet is the new network
  • SaaS is the new application stack
  • Working on any device, from anywhere, at any time is the new norm

The impact

Tremendous growth in the interactions and interdependencies between multiple systems and clouds necessitates greater visibility into:

  • Areas not traditionally monitored (e.g., home networks)
  • Areas not under your control (e.g., ISPs, cloud providers)

What you can do

See more to solve more. You need to be able to see all your infrastructure and data, on-premises, and in the cloud, as one integrated environment to:

  • Enhance visibility into ISP and cloud provider networks to optimize performance
  • Leverage data-driven insights to optimize cloud provisioning
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Secure your enterprise

A security breach is a business risk, rather than merely an IT issue. The shift to an increasingly remote workforce using their own unsecured devices from their own unsecured home networks has expanded the attack surface exponentially. Applications and data that span distributed architectures, many not under an organization's control, have made security more complex.

60%

increase in remote access authentication, January to April, 2020

Duo

40%

increase in targeted phishing attacks, January to September, 2020

Umbrella

#1

MSPs become the #1 cyberthreat target in 2020

Umbrella

See the details:

Source: Cisco Connected IT Insights, DUO
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What's happening today

The pandemic forced a steep increase in remote work.

The impact

IT was faced with the challenge of ensuring that employees have secure access to the tools and resources they need to do their jobs, without introducing additional friction. Organizations need to protect critical information and minimize risks, across all users and devices.

What you can do

Monitor remote work patterns to authenticate/secure the enterprise and adjust the supporting infrastructure based on insights gained from real-time visibility.


Source: Cisco Connected IT Insights, Umbrella
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What's happening today

With the shift to remote work, the attack surface expanded overnight, and cyber-criminals evolved their attack approach—focusing on phishing as an especially effective way to capitalize on people's pandemic fears.

The impact

IT was faced with the challenge of quickly adapting their security policies and infrastructure to support an unplanned remote workforce.

What you can do

The evolving cyberthreats landscape necessitates proactive monitoring and identification of ever-changing threat patterns. Security dashboards that provide visibility across applications, networks, and devices are no longer a luxury, but a business necessity.


Source: Cisco Connected IT Insights, Umbrella
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What's happening today

With the shift to remote work, cyber-criminals evolved their attacks to target a different mix of verticals, with Managed Service Providers (MSPs) as the most attacked category.

The impact

MSPs are attractive targets for malicious actors because a successful breach of an MSP can then yield access to the MSP's clients.

What you can do

Re-evaluate your MSPs based on their security strategies and breach histories. Request that they provide real-time visibility into your services and deploy AI/ML capabilities and predictive intelligence to deliver scalable, adaptable protection.


What's happening today

Organizations face increasing and evolving security threats distributed across multiple, isolated islands of infrastructure and operations due to:

  • Employees accessing tools and resources from any device, anywhere, and at any time
  • Applications and data spanning distributed architectures, many not under an organization's control

The impact

Increased use of the Internet and cloud creates a larger, distributed footprint for cyber criminals, resulting in increased exposure to:

  • The rise in security attacks, shift in the types of attacks, and targeting of high-value industry verticals—all leading to a complex threat environment
  • More risk with greater remote access to applications and data on any device from anywhere
  • Blind spots resulting from a lack of visibility into areas not under an organization's control (e.g., the Internet) making issue identification and resolution more challenging

What you can do

See more to solve more. You need real-time visibility into your infrastructure, applications, and data vulnerabilities across on-premises and cloud to:

  • Identify patterns and evolving requirements of the remote workforce
  • Identify anomalous behavior and detect and respond to threats quickly
  • Know where to invest in zero trust/MFA solutions to secure user identity—not just the connection
  • More effectively monitor DNS traffic for cyberthreat patterns and attack prevention
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Empower your teams

Work is not a place you go. It's something that you do from anywhere. The global pandemic has forever changed the definition of work. The future of work involves more employees than ever before working remotely—whether permanently or in a hybrid model. IT has to use the most reliable, secure, and productive technology to empower their teams for work from anywhere, on any device.

40%

increase in video minutes, January to April, 2020

ComScore

5x

large industry variability in remote work adoption

Meraki

37%

of organizations report that more than half their workforce will stay remote, post-pandemic

Cisco's Future of Secure Remote Work Report, 2020

See the details:

Source: Cisco Connected IT Insights, ComScore
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What's happening today

In lieu of in-person interaction, video use has spiked. For a remote workforce, access to video conferencing has become the standard form of communication. Video minutes increased dramatically and have normalized at 20–40% higher than the January baseline.

The impact

Video drives more than 80% of Internet traffic, which necessitates more bandwidth and requires lower latency. Organizations need to continue to scale their infrastructure to support the new work-from-home, video-based requirements.

What you can do

To support users who want an office equivalent experience, organizations need the ability to proactively track and automatically address high bandwidth and low latency end user requirements. Insights-driven automation is needed in order to prioritize business critical traffic.


Source: Cisco Connected IT Insights, Meraki
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What's happening today

There was a significant rise in telecommuting traffic as a result of the worldwide shelter-in-place, with large industry variability in remote work adoption (for instance, 5x more in Professional Services than in Government).

The impact

IT Ops has limited visibility into the end-to-end remote work environment and is challenged to deliver high quality accessibility, security, and experiences to employees, partners, and customers.

What you can do

Deploy specific sets of tools to gain visibility into teleworker/remote work usage. Based on these insights, scale VPN and application performance in collaboration with ISPs and cloud providers.


Source: Cisco's Future of Secure Remote Work Report, 2020
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What's happening today

As the shelter-in-place is easing, employees now expect to have the flexibility to work remotely at least part of the time.

The impact

Hybrid work environments are here to stay, with nearly 40% of respondents claiming that more than half of their workforce want to continue working from home post-pandemic, vs 19% pre-pandemic. IT teams will need to continue to advance solutions that provide a seamless experience across work locations.

What you can do

Develop visibility and insights into remote work patterns and on-campus environments to seamlessly connect, secure, and automate remote enterprise traffic and ensure a safe on-campus workplace.


What's happening today

Employees, customers, partners, and suppliers are increasingly reliant on digital experiences to break down barriers that can exclude people, such as differences in:

  • Workplace (i.e., geography, time zones, language, location, culture)
  • Workstyle (i.e., frontline, remote, office, hybrid)

The impact

  • Massive digital transformation, accelerated by the sudden, overnight shift to remote work and shutdowns for the general populace
  • Hybrid work models that require seamless, frictionless, and inclusive work experiences on any device, from anywhere, at any time, and at scale

What you can do

See more to solve more. Improve the digital experience through full stack visibility into the application and infrastructure environment by:

  • Enabling inclusive collaboration through dashboards and tools that provide visibility into the entire user experience
  • Developing action plans based on your industry best practices
  • Increasing insights into work patterns and their variability by job role
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It's time to accelerate your digital agility. Connect, secure, and automate for a cloud-first world. We can help.