Informed IT decision-making requires visibility across the entire stack of IT operations. Especially right now, in this age of fast-paced digital transformation.
AppOps. InfraOps. NetOps. SecOps. It all connects. Only Cisco knows how. We've combined our deep knowledge of customer priorities with our unrivalled experience of global networks to generate insights empowering you to make the right decisions fast.
In the digital world, applications are the business and experiences are the currency. That was true before, but with the pandemic, the application landscape has become even more dynamic. In this new landscape, IT teams have to very carefully reimagine how they design, develop, and deploy their applications for frictionless experience and greatest business gains/impact.
increase in multicloud-based applications over 6 months, September 2020 to January 2021
increase in detected application anomalies, January to August, 2020
increase in page load time of e-commerce applications, March to May, 2020
Applications are moving from on-premises to cloud to take advantage of greater elasticity, self-service provisioning, redundancy, and pay-per-use models.
IT teams face pressure to achieve faster, more efficient use of resources, application development, and deployment. Distributed infrastructure and operations create challenges for governance and updates, with pressure to ensure an optimal application experience.
Deliver a better user experience through end-to-end visibility into application usage and dependencies.
Applications are used more often and at greater scale due to the COVID-19 pandemic. August 2020 saw four times as many anomalies per application as Jan 2020.
A need to use better anomaly detection to surface undiscovered issues that might not be detected by out-of-the-box health rule configurations and custom alerts.
Apply AI/ML learning algorithms to proactively surface anomalies and root causes negatively impacting business transactions. This functionality frees IT resources from tedious root cause analysis enabling them to focus on innovation for business impact.
Page load time increased in e-commerce applications, which rely on a large number of third-party dependencies. Despite the increase, page-load time remained within tolerable ranges. At the same time, most collaboration applications, which have fewer third-party dependencies, delivered a more stable and consistent performance.
Long-term page load variations and degradations can have a negative impact on your brand and could lead to user abandonment.
IT teams can monitor application workflow performance across distributed locations, including third-party dependencies, to more effectively identify optimization opportunities.
There is a dramatic increase in reliance on digital experiences and application performance—on any device, from anywhere, at any time—triggered by:
Growth in underlying technology and architecture complexity, coupled with the need to scale, results in:
See more to solve more. There are opportunities to improve the digital experience by better understanding interactions and interdependencies across the application experience:
The network is the nervous system that allows everything to work together in today's connected world. But the network is changing. Cloud is the new data center and Internet is an extension of the enterprise network. And the complexity of evolving networks poses new challenges for your business.
increase in ISP outages, January to August, 2020
increase in cloud outages, January to August, 2020
of customers overprovision cloud infrastructure
Transit and Internet Service Providers (ISPs) made updates to their networks to accommodate a dramatic increase in work-from-home users who are now relying on the internet as their network rather than the enterprise WAN.
This led to a significant spike in ISP outages. IT was faced with the challenge of ensuring an acceptable and secure user experience without visibility into and control of ISP networks.
Focus a portion of your investments into tools that provide end-to-end network visibility across Internet networks.
Cloud Service Providers (CSPs) experienced increased usage of their services as enterprises worked to accommodate a distributed, remote workforce.
CSPs saw greater variation in availability—however, their outage baseline was much smaller relative to ISPs, highlighting more of an agile deployment model. Still, IT was faced with the challenge of ensuring an acceptable and secure user experience without visibility into and control of cloud networks.
Focus a portion of your investments into tools that provide end-to-end network visibility across Internet and cloud provider networks.
Application growth during the pandemic is driving cloud adoption.
To quickly scale, customers often start cloud migration and adoption by over-provisioning.
Use data-driven insights to quickly right-size workloads to optimize cost.
The technology and business landscape is evolving:
Tremendous growth in the interactions and interdependencies between multiple systems and clouds necessitates greater visibility into:
See more to solve more. You need to be able to see all your infrastructure and data, on-premises, and in the cloud, as one integrated environment to:
A security breach is a business risk, rather than merely an IT issue. The shift to an increasingly remote workforce using their own unsecured devices from their own unsecured home networks has expanded the attack surface exponentially. Applications and data that span distributed architectures, many not under an organization's control, have made security more complex.
increase in remote access authentication, January to April, 2020
increase in targeted phishing attacks, January to September, 2020
MSPs become the #1 cyberthreat target in 2020
The pandemic forced a steep increase in remote work.
IT was faced with the challenge of ensuring that employees have secure access to the tools and resources they need to do their jobs, without introducing additional friction. Organizations need to protect critical information and minimize risks, across all users and devices.
Monitor remote work patterns to authenticate/secure the enterprise and adjust the supporting infrastructure based on insights gained from real-time visibility.
With the shift to remote work, the attack surface expanded overnight, and cyber-criminals evolved their attack approach—focusing on phishing as an especially effective way to capitalize on people's pandemic fears.
IT was faced with the challenge of quickly adapting their security policies and infrastructure to support an unplanned remote workforce.
The evolving cyberthreats landscape necessitates proactive monitoring and identification of ever-changing threat patterns. Security dashboards that provide visibility across applications, networks, and devices are no longer a luxury, but a business necessity.
With the shift to remote work, cyber-criminals evolved their attacks to target a different mix of verticals, with Managed Service Providers (MSPs) as the most attacked category.
MSPs are attractive targets for malicious actors because a successful breach of an MSP can then yield access to the MSP's clients.
Re-evaluate your MSPs based on their security strategies and breach histories. Request that they provide real-time visibility into your services and deploy AI/ML capabilities and predictive intelligence to deliver scalable, adaptable protection.
Organizations face increasing and evolving security threats distributed across multiple, isolated islands of infrastructure and operations due to:
Increased use of the Internet and cloud creates a larger, distributed footprint for cyber criminals, resulting in increased exposure to:
See more to solve more. You need real-time visibility into your infrastructure, applications, and data vulnerabilities across on-premises and cloud to:
Work is not a place you go. It's something that you do from anywhere. The global pandemic has forever changed the definition of work. The future of work involves more employees than ever before working remotely—whether permanently or in a hybrid model. IT has to use the most reliable, secure, and productive technology to empower their teams for work from anywhere, on any device.
increase in video minutes, January to April, 2020
large industry variability in remote work adoption
of organizations report that more than half their workforce will stay remote, post-pandemic
Cisco's Future of Secure Remote Work Report, 2020
In lieu of in-person interaction, video use has spiked. For a remote workforce, access to video conferencing has become the standard form of communication. Video minutes increased dramatically and have normalized at 20–40% higher than the January baseline.
Video drives more than 80% of Internet traffic, which necessitates more bandwidth and requires lower latency. Organizations need to continue to scale their infrastructure to support the new work-from-home, video-based requirements.
To support users who want an office equivalent experience, organizations need the ability to proactively track and automatically address high bandwidth and low latency end user requirements. Insights-driven automation is needed in order to prioritize business critical traffic.
There was a significant rise in telecommuting traffic as a result of the worldwide shelter-in-place, with large industry variability in remote work adoption (for instance, 5x more in Professional Services than in Government).
IT Ops has limited visibility into the end-to-end remote work environment and is challenged to deliver high quality accessibility, security, and experiences to employees, partners, and customers.
Deploy specific sets of tools to gain visibility into teleworker/remote work usage. Based on these insights, scale VPN and application performance in collaboration with ISPs and cloud providers.
As the shelter-in-place is easing, employees now expect to have the flexibility to work remotely at least part of the time.
Hybrid work environments are here to stay, with nearly 40% of respondents claiming that more than half of their workforce want to continue working from home post-pandemic, vs 19% pre-pandemic. IT teams will need to continue to advance solutions that provide a seamless experience across work locations.
Develop visibility and insights into remote work patterns and on-campus environments to seamlessly connect, secure, and automate remote enterprise traffic and ensure a safe on-campus workplace.
Employees, customers, partners, and suppliers are increasingly reliant on digital experiences to break down barriers that can exclude people, such as differences in:
See more to solve more. Improve the digital experience through full stack visibility into the application and infrastructure environment by: