Cisco Unified Customer Voice Portal

Fichas técnicas e información del producto

Fichas técnicas

• Cisco Unified Customer Voice Portal 12.5 Data Sheet 10-Mar-2020
• Cisco Unified Customer Voice Portal 12.0 Data Sheet 13-Dec-2019
• Cisco Unified Customer Voice Portal 11.6 Data Sheet 04-Mar-2019
• Cisco Unified Customer Voice Portal 11.5 Data Sheet 09-Aug-2016

Notificaciones de fin de vida útil y fin de venta

• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers 30-Jul-2019
• End-of-Sale and End-of-Life Announcement for the Cisco IOS VoiceXML Gateway feature License 02-Jul-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Customer Voice Portal 3.1 11-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 8.0 20-Jan-2015
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 9.0(1) 21-Jul-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS) 16-Jul-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 8.5 03-Jan-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal Version 7.0 19-Nov-2010

Preguntas y respuestas

• Cómo limitar o purgar registros de servidor de llamadas de CVP y de servidor VXML 24-Oct-2019

Avisos de seguridad

Advertencias de seguridad, respuestas y notificaciones

• Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability 21-Jul-2021
• Cisco Unified Customer Voice Portal Insecure Direct Object Reference Vulnerability 03-May-2020
• Cisco Unified Customer Voice Portal Interactive Voice Response Connection Denial of Service Vulnerability 21-Feb-2018
• Cisco Unified Customer Voice Portal Denial of Service Vulnerability 17-Jan-2018
• Cisco Unified Customer Voice Portal Operations Console Privilege Escalation Vulnerability 20-Sep-2017
• Cisco Unified Customer Voice Portal Cross-Site Request Forgery Vulnerability 08-Oct-2015
• Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability 02-Oct-2015
• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page 10-Jul-2015
• Multiple Vulnerabilities in Cisco Unified Customer Voice Portal Software 08-Aug-2014
• Cisco Voice Portal Privilege Escalation Vulnerability 31-May-2014
• Voice Product Vulnerabilities on IBM Servers 10-Dec-2011
• Vulnerabilities in H.323 Message Processing 10-Dec-2011

Field Notices

• Descargas de Cisco Customer Voice Portal

  • Field Notice: FN - 63209 - Cisco Unified Presence Service Outage when deployed with Cisco Unified Customer Voice Portal - Upgrade Required 19-Feb-2009
  • Field Notice: FN - 62768 - Cisco Unified Customer Voice Portal (CVP) - Considerations for 2007 Daylight Savings Time Change 04-Mar-2008
  • Field Notice: FN 62924 - Cisco Unified Customer Voice Portal (CVP) - Considerations for Daylight Saving Time Change 2007 for New Zealand 05-Sep-2007
  • Field Notice: FN - 62857 - Customer Voice Portal (CVP) Server Performance Adversely Affected by HP Insight Agent 31-Jul-2007
• Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended 01-Feb-2023
• Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided 29-Mar-2022
• Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended 21-Feb-2019
• Field Notice: FN - 63908 - Functionally Unresponsive Virtual Machine That Runs Contact Center Application - Software Upgrade Recommended 24-Jan-2019
• Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided 22-Dec-2014
• Field Notice: FN - 62435 - Cisco Customer Voice Portal (CVP) - CVP Voice Browser may Encounter a Memory Exception Resulting in Out of Service Condition - Patch Required 23-May-2006

Referencia

Información

• Open Source Used In Cisco Unified Customer Voice Portal 10.5(1) 18-Jun-2020 (PDF - 3 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 12.0(1) 11-Jan-2019 (PDF - 3 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 11.6(1) 13-Aug-2017 (PDF - 4 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 11.5(1) 31-Aug-2016 (PDF - 4 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 11.0(1) 07-Sep-2015 (PDF - 4 MB)
• Open Source Used in Cisco Unified Customer Voice Portal 10.0(1) 22-Dec-2013 (PDF - 3 MB)

Roadmaps de Documentación

• Cisco Unified Customer Voice Portal 12.6(2)

  • Cisco Unified Customer Voice Portal Documentation Guide, Release 12.6(2) 28-Apr-2023

• Cisco Unified Customer Voice Portal 12.6(1)

  • Cisco Unified Customer Voice Portal Documentation Guide, Release 12.6(1) 24-May-2020

• Cisco Unified Customer Voice Portal 12.5(1)

  • Cisco Unified Customer Voice Portal Documentation Guide, Release12.5(1) 31-Jan-2020

• Cisco Unified Customer Voice Portal 12.0(1)

  • Cisco Unified Customer Voice Portal Documentation Guide Release 12.0(1) 11-Jan-2019

• Cisco Unified Customer Voice Portal 11.5(1)

  • Cisco Unified Customer Voice Portal Documentation Guide, Release 11.5(1) 10-Aug-2016

Instalación y Actualización

Guías de Instalación y Actualización

• Cisco Unified Customer Voice Portal 12.6(2)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 12.6(2) 28-Apr-2023

• Cisco Unified Customer Voice Portal 12.6(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 12.6(1) 14-May-2021

• Cisco Unified Customer Voice Portal 12.5(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 31-Jan-2020

• Cisco Unified Customer Voice Portal 12.0(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 03-May-2019

• Cisco Unified Customer Voice Portal 11.6(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 11.6(1) 27-Nov-2018

• Cisco Unified Customer Voice Portal 11.5(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 11.5(1) 10-Aug-2016

Notas Técnicas de Instalación y Actualización

• Cisco Unified Customer Voice Portal 12.5(1)

  • Instalación y migración a OpenJDK en CVP 12.5(1) 24-Jun-2021

Configuración

Feature Guides

• Cisco Unified Customer Voice Portal 12.6(1)

  • Feature Guide-Writing Scripts for Cisco Unified Customer Voice Portal, Release 12.6(1) 22-Apr-2020

• Cisco Unified Customer Voice Portal 12.5(1)

  • Feature Guide-Writing Scripts for Cisco Unified Customer Voice Portal, Release 12.5(1) 29-Jan-2020

• Cisco Unified Customer Voice Portal 12.0(1)

  • Feature Guide-Writing Scripts for Cisco Unified Customer Voice Portal, Release 12.0(1) 25-Nov-2018

• Cisco Unified Customer Voice Portal 11.6(1)

  • Feature Guide-Writing Scripts for Cisco Unified Customer Voice Portal, Release 11.6(1) 24-Aug-2017

Guías de Configuración

• Administration Guide for Cisco Unified Customer Voice Portal 12.6(2) 28-Apr-2023
• Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.6(2) 28-Apr-2023
• Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.6(2) 28-Apr-2023
• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1) 03-Aug-2020
• Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 07-May-2020
• Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.6(1) 25-Apr-2020
• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1) 09-Mar-2020
• Administration Guide for Cisco Unified Customer Voice Portal 12.6(1) 06-Feb-2020
• Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.6(1) 29-Jan-2020
• Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 29-Jan-2020
• Administration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 29-Jan-2020
• Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 01-Jan-2019
• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 12-Dec-2018
• Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 25-Nov-2018
• Administration Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 25-Nov-2018

Guías de Programación

• Cisco Unified Customer Voice Portal 12.6(2)

  • Element Specifications for Cisco Unified CVP VXML Server and Call Studio, Release 12.6(2) 28-Apr-2023
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 12.6(2) 28-Apr-2023

• Cisco Unified Customer Voice Portal 12.6(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Call Studio, Release 12.6(1) 18-Feb-2020
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 12.6(1) 29-Jan-2020

• Cisco Unified Customer Voice Portal 12.5(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Call Studio, Release 12.5(1) 21-Apr-2020
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 12.5(1) 29-Jan-2020

• Cisco Unified Customer Voice Portal 12.0(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.0(1) 11-Jan-2019
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 12.0(1) 11-Jan-2019

• Cisco Unified Customer Voice Portal 11.6(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 11.6(1) 28-Feb-2019
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 11.6(1) 24-Aug-2017

• Cisco Unified Customer Voice Portal 11.5(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 11.5(1) 10-Aug-2016
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 11.5(1) 10-Aug-2016

Notas Técnicas y Ejemplos de Configuración

• Configurar contraseña de usuario de base de datos del servidor de informes de Customer Voice Portal (CVP) 27-Jan-2023
• Configuración de Google Dialogflow ES para mejorar el reconocimiento de voz para la implementación de CCE VA 25-Mar-2022
• Comunicación segura de JMX entre componentes CVP OAMP y CVP con autenticación mutua 17-Dec-2020
• Configurar CVP Customer Virtual Assistant (CVA) 24-Jul-2020
• Configuración de la comunicación de Extensiones de administración de Java seguras (JMX) en CVP 12.0 23-Jul-2020
• Configure Say it Smart con Cisco CVP 21-Jul-2020
• Configurar certificados de servidor web de terceros para servicios web CVP 25-Jul-2019
• Generar certificado firmado por la autoridad certificadora (CA) en el servidor de llamadas CVP para seguridad de la capa de transporte (TLS) de SIP 25-Jul-2019
• Cliente GUI para base de datos de informes CVP 11-Mar-2019
• Cómo recopilar volcado de montón y volcado de hilos del servidor CVP VXML 27-Nov-2018
• Configuración de TTS de matices y ASR para Cisco Unified Contact Center Enterprise (UCCE) 28-Aug-2018
• CVP de la configuración y IPIVR en una configuración dual de la independiente VRU 29-May-2018
• Cree un alias para el CVP que señala el nombre de instancia del servidor DB 05-Dec-2017
• Cómo desplegar y configurar con la característica de la utilización del tronco con el portal de la voz del cliente (CVP) 19-Oct-2017
• Certificado firmado de CA de la configuración en el servidor del CVP para el Acceso Web HTTPS 14-Feb-2017

Mantenimiento y Funcionamiento

Guías de Mantenimiento y Funcionamiento

• Cisco Unified Customer Voice Portal 12.0(1)

  • Operations Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 11-Jan-2019

• Cisco Unified Customer Voice Portal 11.6(1)

  • Operations Guide for Cisco Unified Customer Voice Portal, Release 11.6(1) 24-Aug-2017

• Cisco Unified Customer Voice Portal 11.5(1)

  • Operations Guide for Cisco Unified Customer Voice Portal, Release 11.5(1) 10-Aug-2016

Guías para el Usuario Final

• Cisco Unified Customer Voice Portal 12.6(2)

  • Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.6(2) 28-Apr-2023
  • Operations Guide for Cisco Unified Customer Voice Portal, Release 12.6(2) 28-Apr-2023
  • User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.6(2) 28-Apr-2023

• Cisco Unified Customer Voice Portal 12.6(1)

  • User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.6(1) 29-Jan-2020
  • Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.6(1) 29-Jan-2020
  • Operations Guide for Cisco Unified Customer Voice Portal, Release 12.6(1) 29-Jan-2020

• Cisco Unified Customer Voice Portal 12.5(1)

  • Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.5(1) 31-Jan-2020
  • User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.5(1) 31-Jan-2020
  • Operations Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 29-Jan-2020

• Cisco Unified Customer Voice Portal 12.0(1)

  • Operations Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 26-Aug-2020
  • Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 11-Jan-2019
  • Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.0(1) 11-Jan-2019
  • User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.0(1) 17-Dec-2018

• Cisco Unified Customer Voice Portal 11.6(1)

  • Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 11.6(1) 24-Aug-2017
  • User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 11.6(1) 24-Aug-2017

• Cisco Unified Customer Voice Portal 11.5(1)

  • Feature Guide–Writing Scripts for Cisco Unified Customer Voice Portal, Release 11.5(1) 10-Aug-2016
  • Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 11.5(1) 10-Aug-2016
  • User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 11.5(1) 10-Aug-2016

Notas Técnicas de Mantenimiento y Funcionamiento

• Cisco Unified Customer Voice Portal 11.6(1)

  • Solucionar problemas de tiempo de espera de elementos de descanso de aplicaciones VXML que provocan errores BadFetch 08-Oct-2019

Solución de problemas

Notas Técnicas de Troubleshooting

• Solución de problemas de transferencia de Customer Voice Portal (CVP) Identificación automática de número (ANI) incorrecta 26-Jan-2023
• Restablecer contraseña de administrador perdida de CVP OAMP 25-Jan-2023
• Establecer seguimientos y recopilar registros en CCE 31-Aug-2022
• Configurar y solucionar problemas de latidos SIP de CVP 31-Aug-2022
• Solución de problemas de servidor CVP no alcanzable debido al cambio de dirección IP 22-Apr-2022
• Solución de problemas de memoria del servidor VXML CVP con Jconsole 11-Mar-2022
• Comprensión de la información de estado de devolución de llamada de cortesía de Cisco Voice Portal 10-Jan-2022
• Automatización de los comandos de certificados CVP 20-Oct-2021
• Solución de problemas de error de la página 404 de CVP OAMP 30-Sep-2021
• Solución de problemas de reproducción VVButilación de medios y búfer DTMF 02-Feb-2021
• CVP y VB Versiones y procedimientos de actualización predeterminados de Java, Tomcat e Informix 02-Dec-2020
• Solución de problemas del temporizador de actualización de sesión con el portal de voz del cliente de Cisco 22-Jul-2020
• Solución de problemas del problema de superposición de llamada finesse con tabla de destino inalcanzable de CVP 21-Jul-2020
• Solución de problemas de CVP 12.5 cuando la configuración de VVB de NOAMP informa de error de servidor interno 01-Jun-2020
• Solución de problemas de CVP Customer Virtual Assistant (CVA) 29-May-2020

Support FAQ

• Cómo ver las estadísticas de la VAINA de la Cuenta de servicio del contexto sobre OAMP 03-Jul-2018

Documentación

Presentaciones

• Cisco Unified Customer Voice Portal

  • Reduce Costs, Queue Calls at the Network Edge (Flash Demo)