Cisco Unified Customer Voice Portal

Fichas técnicas e información del producto

Fichas técnicas

• Cisco Unified Customer Voice Portal 12.5 Data Sheet 10-Mar-2020
• Cisco Unified Customer Voice Portal 12.0 Data Sheet 13-Dec-2019
• Cisco Unified Customer Voice Portal 11.6 Data Sheet 04-Mar-2019
• Cisco Unified Customer Voice Portal 11.5 Data Sheet 09-Aug-2016
• Cisco Unified Customer Voice Portal 10.5 Data Sheet 23-May-2014

Notificaciones de fin de vida útil y fin de venta

• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
• Annonce d’arrêt de commercialisation et de fin de vie de Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 25-Jan-2021
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 20-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers 30-Jul-2019
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Contact Center a la carte Migration and Upgrade offers 30-Jul-2019
• End-of-Sale and End-of-Life Announcement for the Cisco IOS VoiceXML Gateway feature License 02-Jul-2019
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco IOS VoiceXML Gateway feature License 02-Jul-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Customer Voice Portal 3.1 11-Jan-2019

Preguntas y respuestas

• Cómo limitar o purgar registros de servidor de llamadas de CVP y de servidor VXML 24-Oct-2019

Avisos de seguridad

Advertencias de seguridad, respuestas y notificaciones

• Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability 21-Jul-2021
• Cisco Unified Customer Voice Portal Insecure Direct Object Reference Vulnerability 03-May-2020
• Cisco Unified Customer Voice Portal Interactive Voice Response Connection Denial of Service Vulnerability 21-Feb-2018
• Cisco Unified Customer Voice Portal Denial of Service Vulnerability 17-Jan-2018
• Cisco Unified Customer Voice Portal Operations Console Privilege Escalation Vulnerability 20-Sep-2017
• Cisco Unified Customer Voice Portal Cross-Site Request Forgery Vulnerability 08-Oct-2015
• Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability 02-Oct-2015
• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page 10-Jul-2015
• Multiple Vulnerabilities in Cisco Unified Customer Voice Portal Software 08-Aug-2014
• Cisco Voice Portal Privilege Escalation Vulnerability 31-May-2014
• Voice Product Vulnerabilities on IBM Servers 10-Dec-2011
• Vulnerabilities in H.323 Message Processing 10-Dec-2011

Field Notices

• Descargas de Cisco Customer Voice Portal

  • Field Notice: FN - 63209 - Cisco Unified Presence Service Outage when deployed with Cisco Unified Customer Voice Portal - Upgrade Required 19-Feb-2009
  • Field Notice: FN - 62768 - Cisco Unified Customer Voice Portal (CVP) - Considerations for 2007 Daylight Savings Time Change 04-Mar-2008
  • Field Notice: FN 62924 - Cisco Unified Customer Voice Portal (CVP) - Considerations for Daylight Saving Time Change 2007 for New Zealand 05-Sep-2007
  • Field Notice: FN - 62857 - Customer Voice Portal (CVP) Server Performance Adversely Affected by HP Insight Agent 31-Jul-2007
• Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided 29-Mar-2022
• Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended 21-Feb-2019
• Field Notice: FN - 63908 - Functionally Unresponsive Virtual Machine That Runs Contact Center Application - Software Upgrade Recommended 24-Jan-2019
• Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices 11-Jan-2017
• Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided 22-Dec-2014
• Field Notice: FN - 62435 - Cisco Customer Voice Portal (CVP) - CVP Voice Browser may Encounter a Memory Exception Resulting in Out of Service Condition - Patch Required 23-May-2006

Versión y compatibilidad

Release Notes

• Cisco Unified Customer Voice Portal 10.5(1)

  • Release Notes for Cisco Unified Customer Voice Portal Release 10.5(1) 12-Mar-2015

Referencia

Información

• Open Source Used In Cisco Unified Customer Voice Portal 10.5(1) 18-Jun-2020 (PDF - 3 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 12.0(1) 11-Jan-2019 (PDF - 3 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 11.6(1) 13-Aug-2017 (PDF - 4 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 11.5(1) 31-Aug-2016 (PDF - 4 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 11.0(1) 07-Sep-2015 (PDF - 4 MB)
• Open Source Used in Cisco Unified Customer Voice Portal 10.0(1) 22-Dec-2013 (PDF - 3 MB)

Referencias Técnicas

• Cisco Unified Customer Voice Portal 10.5(1)

  • Hardware and System Software Specification for Cisco Unified Customer Voice Portal 10.5(1) 07-Apr-2016
  • Port Utilization Guide for Cisco Unified Customer Voice Portal, Release 10.5(1) 18-Jun-2014

Roadmaps de Documentación

• Cisco Unified Customer Voice Portal 12.6(1)

  • Cisco Unified Customer Voice Portal Documentation Guide, Release 12.6(1) 24-May-2020

• Cisco Unified Customer Voice Portal 12.5(1)

  • Cisco Unified Customer Voice Portal Documentation Guide, Release12.5(1) 31-Jan-2020

• Cisco Unified Customer Voice Portal 12.0(1)

  • Cisco Unified Customer Voice Portal Documentation Guide Release 12.0(1) 11-Jan-2019

• Cisco Unified Customer Voice Portal 11.5(1)

  • Cisco Unified Customer Voice Portal Documentation Guide, Release 11.5(1) 10-Aug-2016

• Cisco Unified Customer Voice Portal 11.0(1)

  • Cisco Unified Customer Voice Portal Documentation Guide, Release 11.0(1) 27-Aug-2015

• Cisco Unified Customer Voice Portal 10.5(1)

  • Cisco Unified Customer Voice Portal Documentation Guide, Release 10.5(1) 29-Sep-2017

Diseño

Guías de Diseño

• Cisco Unified Customer Voice Portal 11.0(1)

  • Design Guide for Cisco Unified Customer Voice Portal, Release 11.0(1) 06-Apr-2016

• Cisco Unified Customer Voice Portal 10.5(1)

  • Design Guide for Cisco Unified Customer Voice Portal, Release 10.5(1) 31-Mar-2016

Instalación y Actualización

Guías de Instalación y Actualización

• Cisco Unified Customer Voice Portal 12.6(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 12.6(1) 21-Apr-2020

• Cisco Unified Customer Voice Portal 12.5(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 29-Jan-2020

• Cisco Unified Customer Voice Portal 12.0(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 03-May-2019

• Cisco Unified Customer Voice Portal 11.6(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 11.6(1) 27-Nov-2018

• Cisco Unified Customer Voice Portal 11.5(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 11.5(1) 10-Aug-2016

• Cisco Unified Customer Voice Portal 11.0(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 11.0(1) 27-Jun-2016

• Cisco Unified Customer Voice Portal 10.5(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 10.5(1) 27-Jun-2016

Notas Técnicas de Instalación y Actualización

• Cisco Unified Customer Voice Portal 12.5(1)

  • Instalación y migración a OpenJDK en CVP 12.5(1) 24-Jun-2021

Configuración

Feature Guides

• Cisco Unified Customer Voice Portal 11.6(1)

  • Feature Guide-Writing Scripts for Cisco Unified Customer Voice Portal, Release 11.6(1) 24-Aug-2017

Guías de Configuración

• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1) 03-Aug-2020
• Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 07-May-2020
• Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.6(1) 25-Apr-2020
• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1) 09-Mar-2020
• Administration Guide for Cisco Unified Customer Voice Portal 12.6(1) 06-Feb-2020
• Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.6(1) 29-Jan-2020
• Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 29-Jan-2020
• Administration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 29-Jan-2020
• Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 01-Jan-2019
• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 12-Dec-2018
• Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 25-Nov-2018
• Administration Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 25-Nov-2018
• Configuration Guide for Cisco Unified Customer Voice Portal, Release 11.6(1) 26-Sep-2017
• Administration Guide for Cisco Unified Customer Voice Portal, Release 11.6(1) 11-Sep-2017
• Reporting Guide for Cisco Unified Customer Voice Portal, Release 11.6(1) 10-Aug-2017

Guías de Programación

• Cisco Unified Customer Voice Portal 12.6(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Call Studio, Release 12.6(1) 22-Apr-2020
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 12.6(1) 29-Jan-2020

• Cisco Unified Customer Voice Portal 12.5(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Call Studio, Release 12.5(1) 21-Apr-2020
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 12.5(1) 29-Jan-2020

• Cisco Unified Customer Voice Portal 12.0(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.0(1) 11-Jan-2019
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 12.0(1) 11-Jan-2019

• Cisco Unified Customer Voice Portal 11.6(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 11.6(1) 28-Feb-2019
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 11.6(1) 24-Aug-2017

• Cisco Unified Customer Voice Portal 11.5(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 11.5(1) 10-Aug-2016
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 11.5(1) 10-Aug-2016

• Cisco Unified Customer Voice Portal 11.0(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 11.0(1) 27-Aug-2015
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 11.0(1) 27-Aug-2015

• Cisco Unified Customer Voice Portal 10.5(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 10.5(1) 22-Jul-2015
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 10.5(1) 18-Sep-2014

Notas Técnicas y Ejemplos de Configuración

• Configuración de Google Dialogflow ES para mejorar el reconocimiento de voz para la implementación de CCE VA 25-Mar-2022
• Comunicación segura de JMX entre componentes CVP OAMP y CVP con autenticación mutua 17-Dec-2020
• Configurar CVP Customer Virtual Assistant (CVA) 24-Jul-2020
• Configuración de la comunicación de Extensiones de administración de Java seguras (JMX) en CVP 12.0 23-Jul-2020
• Configure Say it Smart con Cisco CVP 21-Jul-2020
• Configurar certificados de servidor web de terceros para servicios web CVP 25-Jul-2019
• Generar certificado firmado por la autoridad certificadora (CA) en el servidor de llamadas CVP para seguridad de la capa de transporte (TLS) de SIP 25-Jul-2019
• Cliente GUI para base de datos de informes CVP 11-Mar-2019
• Cómo recopilar volcado de montón y volcado de hilos del servidor CVP VXML 27-Nov-2018
• Configuración de TTS de matices y ASR para Cisco Unified Contact Center Enterprise (UCCE) 28-Aug-2018
• CVP de la configuración y IPIVR en una configuración dual de la independiente VRU 29-May-2018
• La red CUCM basó la grabación para los agentes móviles 09-Apr-2018
• Cree un alias para el CVP que señala el nombre de instancia del servidor DB 05-Dec-2017
• Cómo desplegar y configurar con la característica de la utilización del tronco con el portal de la voz del cliente (CVP) 19-Oct-2017
• Certificado firmado de CA de la configuración en el servidor del CVP para el Acceso Web HTTPS 14-Feb-2017

Mantenimiento y Funcionamiento

Guías de Mantenimiento y Funcionamiento

• Cisco Unified Customer Voice Portal 12.0(1)

  • Operations Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 11-Jan-2019

• Cisco Unified Customer Voice Portal 11.6(1)

  • Operations Guide for Cisco Unified Customer Voice Portal, Release 11.6(1) 24-Aug-2017

• Cisco Unified Customer Voice Portal 11.5(1)

  • Operations Guide for Cisco Unified Customer Voice Portal, Release 11.5(1) 10-Aug-2016

• Cisco Unified Customer Voice Portal 11.0(1)

  • Operations Guide for Cisco Unified Customer Voice Portal, Release 11.0(1) 27-Aug-2015

Guías para el Usuario Final

• Operations Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 26-Aug-2020
• Feature Guide-Writing Scripts for Cisco Unified Customer Voice Portal, Release 12.6(1) 22-Apr-2020
• Feature Guide-Writing Scripts for Cisco Unified Customer Voice Portal, Release 12.5(1) 31-Jan-2020
• Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.5(1) 31-Jan-2020
• User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.5(1) 31-Jan-2020
• User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.6(1) 29-Jan-2020
• Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.6(1) 29-Jan-2020
• Operations Guide for Cisco Unified Customer Voice Portal, Release 12.6(1) 29-Jan-2020
• Operations Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 29-Jan-2020
• Feature Guide-Writing Scripts for Cisco Unified Customer Voice Portal, Release 12.0(1) 11-Jan-2019
• Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 11-Jan-2019
• Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.0(1) 11-Jan-2019
• User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.0(1) 17-Dec-2018
• Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 11.6(1) 24-Aug-2017
• User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 11.6(1) 24-Aug-2017

Notas Técnicas de Mantenimiento y Funcionamiento

• Cisco Unified Customer Voice Portal 11.6(1)

  • Solucionar problemas de tiempo de espera de elementos de descanso de aplicaciones VXML que provocan errores BadFetch 08-Oct-2019
• Característica de la prevención de fraude de cargos de llamada en la versión del IOS 15.1(2)T 29-Jul-2010

Solución de problemas

Notas Técnicas de Troubleshooting

• Solución de problemas de servidor CVP no alcanzable debido al cambio de dirección IP 22-Apr-2022
• Solución de problemas de memoria del servidor VXML CVP con Jconsole 11-Mar-2022
• Comprensión de la información de estado de devolución de llamada de cortesía de Cisco Voice Portal 10-Jan-2022
• Automatización de los comandos de certificados CVP 20-Oct-2021
• Solución de problemas de error de la página 404 de CVP OAMP 30-Sep-2021
• Solución de problemas de reproducción VVButilación de medios y búfer DTMF 02-Feb-2021
• CVP & Versiones predeterminadas de VVB Java, Tomcat e Informix y procedimientos de actualización 02-Dec-2020
• Solución de problemas del temporizador de actualización de sesión con el portal de voz del cliente de Cisco 22-Jul-2020
• Solución de problemas del problema de superposición de llamada finesse con tabla de destino inalcanzable de CVP 21-Jul-2020
• Solución de problemas de CVP 12.5 cuando la configuración de VVB de NOAMP informa de error de servidor interno 01-Jun-2020
• Solución de problemas de CVP Customer Virtual Assistant (CVA) 29-May-2020
• Solución de problemas de reglas de selección de agentes en Cisco UCCE 22-Oct-2019
• Solución de problemas de inicio del servidor VXML después de instalar Customer Voice Portal 11.6(1) ES 7 25-Jul-2019
• Configuración del estado del agente y de la cola de llamada después del RNA de CVP 19-Jul-2019
• Solución de problemas de CVP VXML Server 19-Jun-2019

Support FAQ

• Cómo ver las estadísticas de la VAINA de la Cuenta de servicio del contexto sobre OAMP 03-Jul-2018

Documentación

Presentaciones

• Cisco Unified Customer Voice Portal

  • Reduce Costs, Queue Calls at the Network Edge (Flash Demo)