Cisco Unified Customer Voice Portal

Fichas técnicas e información del producto

Fichas técnicas

• Cisco Unified Customer Voice Portal 12.5 Data Sheet 10-Mar-2020
• Cisco Unified Customer Voice Portal 12.0 Data Sheet 13-Dec-2019
• Cisco Unified Customer Voice Portal 11.6 Data Sheet 13-Aug-2019
• Cisco Unified Customer Voice Portal 11.6 Data Sheet 04-Mar-2019
• Cisco Unified Customer Voice Portal 11.5 Data Sheet 09-Aug-2016
• Cisco Unified Customer Voice Portal 10.5 Data Sheet 23-May-2014

Notificaciones de fin de vida útil y fin de venta

• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 20-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers 30-Jul-2019
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Contact Center a la carte Migration and Upgrade offers 30-Jul-2019
• End-of-Sale and End-of-Life Announcement for the Cisco IOS VoiceXML Gateway feature License 02-Jul-2019
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco IOS VoiceXML Gateway feature License 02-Jul-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Customer Voice Portal 3.1 11-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise et Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 8.0 20-Jan-2015
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 9.0(1) 21-Jul-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS) 16-Jul-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 8.5 03-Jan-2014

Preguntas y respuestas

• Cómo limitar o purgar el servidor de la llamada del CVP y los registros del servidor VXML 24-Oct-2019

Avisos de seguridad

Advertencias de seguridad, respuestas y notificaciones

• Cisco Unified Customer Voice Portal Insecure Direct Object Reference Vulnerability 08-Jan-2020
• Cisco Unified Customer Voice Portal Interactive Voice Response Connection Denial of Service Vulnerability 21-Feb-2018
• Cisco Unified Customer Voice Portal Denial of Service Vulnerability 17-Jan-2018
• Cisco Unified Customer Voice Portal Operations Console Privilege Escalation Vulnerability 20-Sep-2017
• Cisco Unified Customer Voice Portal Cross-Site Request Forgery Vulnerability 08-Oct-2015
• Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability 02-Oct-2015
• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page 10-Jul-2015
• Multiple Vulnerabilities in Cisco Unified Customer Voice Portal Software 08-Aug-2014
• Cisco Voice Portal Privilege Escalation Vulnerability 31-May-2014
• Voice Product Vulnerabilities on IBM Servers 10-Dec-2011
• Vulnerabilities in H.323 Message Processing 10-Dec-2011

Field Notices

• Descargas de Cisco Customer Voice Portal

  • Field Notice: FN - 63209 - Cisco Unified Presence Service Outage when deployed with Cisco Unified Customer Voice Portal - Upgrade Required 19-Feb-2009
  • Field Notice: FN - 62768 - Cisco Unified Customer Voice Portal (CVP) - Considerations for 2007 Daylight Savings Time Change 04-Mar-2008
  • Field Notice: FN 62924 - Cisco Unified Customer Voice Portal (CVP) - Considerations for Daylight Saving Time Change 2007 for New Zealand 05-Sep-2007
  • Field Notice: FN - 62857 - Customer Voice Portal (CVP) Server Performance Adversely Affected by HP Insight Agent 31-Jul-2007
• Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended 21-Feb-2019
• Field Notice: FN - 63908 - Functionally Unresponsive Virtual Machine That Runs Contact Center Application - Software Upgrade Recommended 24-Jan-2019
• Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices 11-Jan-2017
• Field Notice: FN - 63895 - Russian Time Zone Changes for Cisco Unified Contact Center Enterprise Products 22-Dec-2014
• Field Notice: FN - 62435 - Cisco Customer Voice Portal (CVP) - CVP Voice Browser may Encounter a Memory Exception Resulting in Out of Service Condition - Patch Required 23-May-2006

Versión y compatibilidad

Release Notes

• Cisco Unified Customer Voice Portal 10.5(1)

  • Release Notes for Cisco Unified Customer Voice Portal Release 10.5(1) 12-Mar-2015

• Cisco Unified Customer Voice Portal 10.0(1)

  • Release Notes for Cisco Unified Customer Voice Portal Release 10.0(1) 29-Nov-2013
  • Cisco Internet Service Node (ISN) Release 2.1 Release Notes 02-Nov-2007 (PDF - 353 KB)
• Release Notes for Cisco Unified Customer Voice Portal (CVP), Release 4.1(1) 12-May-2008 (PDF - 419 KB)

Referencia

Información

• Open Source Used In Cisco Unified Customer Voice Portal 10.5(1) 18-Jun-2020 (PDF - 3 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 12.0(1) 11-Jan-2019 (PDF - 3 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 11.6(1) 13-Aug-2017 (PDF - 4 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 11.5(1) 31-Aug-2016 (PDF - 4 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 11.0(1) 07-Sep-2015 (PDF - 4 MB)
• Open Source Used in Cisco Unified Customer Voice Portal 10.0(1) 22-Dec-2013 (PDF - 3 MB)

Referencias Técnicas

• Cisco Unified Customer Voice Portal 10.5(1)

  • Hardware and System Software Specification for Cisco Unified Customer Voice Portal 10.5(1) 07-Apr-2016
  • Port Utilization Guide for Cisco Unified Customer Voice Portal, Release 10.5(1) 18-Jun-2014

• Cisco Unified Customer Voice Portal 10.0(1)

  • Port Utilization Guide for Cisco Unified Customer Voice Portal, Release 10.0(1) 23-Jun-2016
  • Hardware and System Software Specification for Cisco Unified Customer Voice Portal, Release 10.0(1) 13-Jan-2016
  • Cisco Internet Service Node (ISN) Software Release 2.1(0) Bill of Materials 14-Nov-2007 (PDF - 197 KB)
• Cisco Customer Voice Portal (CVP) Port Utilization Guide for Release 3.x 08-May-2006 (PDF - 437 KB)

Roadmaps de Documentación

• Cisco Unified Customer Voice Portal 12.5(1)

  • Cisco Unified Customer Voice Portal Documentation Guide, Release12.5(1) 31-Jan-2020

• Cisco Unified Customer Voice Portal 12.0(1)

  • Cisco Unified Customer Voice Portal Documentation Guide Release 12.0(1) 11-Jan-2019

• Cisco Unified Customer Voice Portal 11.5(1)

  • Cisco Unified Customer Voice Portal Documentation Guide, Release 11.5(1) 10-Aug-2016

• Cisco Unified Customer Voice Portal 11.0(1)

  • Cisco Unified Customer Voice Portal Documentation Guide, Release 11.0(1) 27-Aug-2015

• Cisco Unified Customer Voice Portal 10.5(1)

  • Cisco Unified Customer Voice Portal Documentation Guide, Release 10.5(1) 29-Sep-2017

Diseño

Guías de Diseño

• Cisco Unified Customer Voice Portal 11.0(1)

  • Design Guide for Cisco Unified Customer Voice Portal, Release 11.0(1) 06-Apr-2016

• Cisco Unified Customer Voice Portal 10.5(1)

  • Design Guide for Cisco Unified Customer Voice Portal, Release 10.5(1) 31-Mar-2016

• Cisco Unified Customer Voice Portal 10.0(1)

  • Cisco Unified Customer Voice Portal Design Guide, Release 10.0(1) 21-Jun-2016

Instalación y Actualización

Guías de Instalación y Actualización

• Cisco Unified Customer Voice Portal 12.5(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 31-Jan-2020

• Cisco Unified Customer Voice Portal 12.0(1)

  • Administration Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 11-Jan-2019
  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 11-Jan-2019

• Cisco Unified Customer Voice Portal 11.6(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 11.6(1) 24-Aug-2017

• Cisco Unified Customer Voice Portal 11.5(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 11.5(1) 10-Aug-2016

• Cisco Unified Customer Voice Portal 11.0(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 11.0(1) 27-Jun-2016

• Cisco Unified Customer Voice Portal 10.5(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 10.5(1) 27-Jun-2016

• Cisco Unified Customer Voice Portal 10.0(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 10.0(1) 27-Jun-2016
  • Cisco Internet Service Node (ISN) Release 2.1 Installation Guide 02-Nov-2007 (PDF - 1 MB)

Notas Técnicas de Instalación y Actualización

• Resolver problemas la emisión de la licencia CVP-40-EVAL, CVP-40-DISTI, CVP-40-DART, CVP-41-EVAL,CVP-41-DIST- NFR, CVP-41-DART-NFR, CVP-70-EVAL, CVP-70-DIST-NFR y CVP-70-DART-NFR 22-May-2008

Configuración

Feature Guides

• Cisco Unified Customer Voice Portal 11.6(1)

  • Feature Guide-Writing Scripts for Cisco Unified Customer Voice Portal, Release 11.6(1) 24-Aug-2017

• Cisco Unified Customer Voice Portal 10.0(1)

  • Cisco Internet Service Node (ISN) Release 2.1 Product Description 02-Nov-2007 (PDF - 1 MB)

Guías de Configuración

• Cisco Unified Customer Voice Portal 12.5(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1) 09-Jun-2020
  • Administration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 31-Jan-2020
  • Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 31-Jan-2020
  • Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 31-Jan-2020

• Cisco Unified Customer Voice Portal 12.0(1)

  • Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 11-Jan-2019
  • Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 11-Jan-2019

• Cisco Unified Customer Voice Portal 11.6(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1) 08-Jan-2018
  • Configuration Guide for Cisco Unified Customer Voice Portal, Release 11.6(1) 26-Sep-2017
  • Administration Guide for Cisco Unified Customer Voice Portal, Release 11.6(1) 24-Aug-2017
  • Reporting Guide for Cisco Unified Customer Voice Portal, Release 11.6(1) 24-Aug-2017

• Cisco Unified Customer Voice Portal 11.5(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.5(1) 17-Mar-2017
  • Administration Guide for Cisco Unified Customer Voice Portal, Release 11.5(1) 02-Feb-2017
  • Reporting Guide for Cisco Unified Customer Voice Portal, Release 11.5(1) 05-Jan-2017
  • Configuration Guide for Cisco Unified Customer Voice Portal, Release 11.5(1) 10-Aug-2016

• Cisco Unified Customer Voice Portal 11.0(1)

  • Administration Guide for Cisco Unified Customer Voice Portal, Release 11.0(1) 16-Mar-2016

Guías de Programación

• Cisco Unified Customer Voice Portal 12.5(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Call Studio, Release 12.5(1) 31-Jan-2020
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 12.5(1) 31-Jan-2020

• Cisco Unified Customer Voice Portal 12.0(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.0(1) 11-Jan-2019
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 12.0(1) 11-Jan-2019

• Cisco Unified Customer Voice Portal 11.6(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 11.6(1) 24-Aug-2017
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 11.6(1) 24-Aug-2017

• Cisco Unified Customer Voice Portal 11.5(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 11.5(1) 10-Aug-2016
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 11.5(1) 10-Aug-2016

• Cisco Unified Customer Voice Portal 11.0(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 11.0(1) 27-Aug-2015
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 11.0(1) 27-Aug-2015

• Cisco Unified Customer Voice Portal 10.5(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 10.5(1) 22-Jul-2015
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 10.5(1) 18-Sep-2014

• Cisco Unified Customer Voice Portal 10.0(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 10.0(1) 22-Jul-2015
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 10.0(1) 29-Nov-2013

Notas Técnicas y Ejemplos de Configuración

• Cisco Unified Customer Voice Portal 11.6(1)

  • Configure los Certificados del servidor Web del otro vendedor para CVP Webservices 25-Jul-2019
  • GUI del cliente para la base de datos de la información CVP 11-Mar-2019
  • Matiz TTS y ASR de la configuración para el Cisco Unified Contact Center Enterprise (UCCE) 28-Aug-2018

• Cisco Unified Customer Voice Portal 11.5(1)

  • Genere el certificado firmado del Certificate Authority (CA) en el servidor de la llamada CVP para el SORBO Transport Layer Security (TLS) 25-Jul-2019
  • El CVP omite la configuración de servidor de medios para la Conmutación por falla 20-Jan-2017

• Cisco Unified Customer Voice Portal 11.0(1)

  • El CVP omite la configuración de servidor de medios para la Conmutación por falla 20-Jan-2017

• Cisco Unified Customer Voice Portal 10.5(1)

  • La red CUCM basó la grabación para los agentes móviles 09-Apr-2018

• Descargas de Cisco Customer Voice Portal

  • Gateway del ingreso a PSTN IOS al flujo de llamada del CVP (la cola de la llamada y recoge) 25-Sep-2007
• Configure al ayudante virtual del cliente CVP (CVA) 14-May-2020
• Cómo recoger el volcado y el hilo del montón vacie del servidor CVP VXML 27-Nov-2018
• CVP de la configuración y IPIVR en una configuración dual de la independiente VRU 29-May-2018
• Cree un alias para el CVP que señala el nombre de instancia del servidor DB 05-Dec-2017
• Cómo desplegar y configurar con la característica de la utilización del tronco con el portal de la voz del cliente (CVP) 19-Oct-2017
• Certificado firmado de CA de la configuración en el servidor del CVP para el Acceso Web HTTPS 14-Feb-2017
• Configure la base de datos que purga el horario en el CVP que señala el servidor cuando el servidor OAMP es inasequible. 12-Feb-2016

Mantenimiento y Funcionamiento

Guías de Mantenimiento y Funcionamiento

• Cisco Unified Customer Voice Portal 12.0(1)

  • Operations Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 11-Jan-2019

• Cisco Unified Customer Voice Portal 11.6(1)

  • Operations Guide for Cisco Unified Customer Voice Portal, Release 11.6(1) 24-Aug-2017

• Cisco Unified Customer Voice Portal 11.5(1)

  • Operations Guide for Cisco Unified Customer Voice Portal, Release 11.5(1) 10-Aug-2016

• Cisco Unified Customer Voice Portal 11.0(1)

  • Operations Guide for Cisco Unified Customer Voice Portal, Release 11.0(1) 27-Aug-2015

Guías para el Usuario Final

• Cisco Unified Customer Voice Portal 12.5(1)

  • Feature Guide-Writing Scripts for Cisco Unified Customer Voice Portal, Release 12.5(1) 31-Jan-2020
  • Operations Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 31-Jan-2020
  • Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.5(1) 31-Jan-2020
  • User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.5(1) 31-Jan-2020

• Cisco Unified Customer Voice Portal 12.0(1)

  • Feature Guide-Writing Scripts for Cisco Unified Customer Voice Portal, Release 12.0(1) 11-Jan-2019
  • Operations Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 11-Jan-2019
  • Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 11-Jan-2019
  • Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.0(1) 11-Jan-2019
  • User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.0(1) 11-Jan-2019

• Cisco Unified Customer Voice Portal 11.6(1)

  • Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 11.6(1) 24-Aug-2017
  • User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 11.6(1) 24-Aug-2017

• Cisco Unified Customer Voice Portal 11.5(1)

  • Feature Guide–Writing Scripts for Cisco Unified Customer Voice Portal, Release 11.5(1) 10-Aug-2016
  • Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 11.5(1) 10-Aug-2016
  • User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 11.5(1) 10-Aug-2016

• Cisco Unified Customer Voice Portal 11.0(1)

  • Reporting Guide for Cisco Unified Customer Voice Portal, Release 11.0(1) 05-Jan-2017

Notas Técnicas de Mantenimiento y Funcionamiento

• Cisco Unified Customer Voice Portal 11.6(1)

  • Descansos de la búsqueda del elemento del resto de la aplicación del Troubleshooting VXML dando por resultado los errores de BadFetch 08-Oct-2019
• Servidores CVP y ayuda del estudio JRE/Java de la llamada, compatibilidad, directiva de la mejora, y ficheros 25-Mar-2015
• Característica de la prevención de fraude de cargos de llamada en la versión 15.1(2)T IOS 29-Jul-2010

Solución de problemas

Notas Técnicas de Troubleshooting

• Cisco Unified Customer Voice Portal 11.6(1)

  • & CVP; Javas VVB, Tomcat y versiones y procedimientos de actualización del valor por defecto de Informix 24-Apr-2020
  • Problemas de inicialización del servidor del Troubleshooting VXML después de instalar el portal de la voz del cliente 11.6(1) ES 7 25-Jul-2019
  • Cómo activar TLS 1.2 en diversos interfaces del servidor CVP VXML 19-Jun-2019
  • Entienda cómo el flujo de llamada del error del CVP trabaja 08-May-2019
  • Análisis del flujo de llamada del CVP del Troubleshooting con el servidor VVB 11-Oct-2018
  • El CVP retrasa el tramo de llamada VRU por algunos segundos 10-Oct-2018
  • Solution To Avoid Calls With 488 Error On CVP Comprehensive Call Flow 26-Feb-2018
  • Nota Técnica en el flujo VVB 11.6 Messge con el flujo de llamada completo 16-Jan-2018

• Cisco Unified Customer Voice Portal 11.5(1)

  • Cómo cambiar el nombre del saludo del agente del CVP del nombre de inicio de sesión a la identificación de la persona 02-Jul-2018
  • Problemas de conectividad del Troubleshooting entre el servidor del servidor del CVP OAMP y de la llamada del CVP 14-Sep-2017

• Cisco Unified Customer Voice Portal 11.0(1)

  • Servidor del Troubleshooting CVP VXML 19-Jun-2019
  • Configure la comunicación segura entre los dispositivos CVP e IOS 01-Nov-2018
  • Explicación del “UnreachableDestinationTable - Quite los” mensajes generados por el CVP 02-Jul-2018
  • Resuelva problemas el CVP que señala a servidor el estado inalcanzable en OAMP debido a la discordancía de la configuración de SSL 02-Jul-2018
  • Conmutación por falla del servidor del Troubleshooting TTS en el gateway de la Voz XML 21-Feb-2017

Support FAQ

• Cómo ver las estadísticas de la VAINA de la Cuenta de servicio del contexto sobre OAMP 03-Jul-2018