Cisco Unified Customer Voice Portal 12.5(1)

Fichas técnicas

• Cisco Unified Customer Voice Portal 12.5 Data Sheet 10-Mar-2020
• Cisco Unified Customer Voice Portal 12.0 Data Sheet 13-Dec-2019
• Cisco Unified Customer Voice Portal 11.6 Data Sheet 04-Mar-2019
• Cisco Unified Customer Voice Portal 11.5 Data Sheet 09-Aug-2016

Notificaciones de fin de vida útil y fin de venta

Más reciente

• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
• Annonce d’arrêt de commercialisation et de fin de vie de Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 25-Jan-2021
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 20-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers 30-Jul-2019
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Contact Center a la carte Migration and Upgrade offers 30-Jul-2019
• End-of-Sale and End-of-Life Announcement for the Cisco IOS VoiceXML Gateway feature License 02-Jul-2019
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco IOS VoiceXML Gateway feature License 02-Jul-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Customer Voice Portal 3.1 11-Jan-2019

Preguntas y respuestas

• Cómo limitar o purgar registros de servidor de llamadas de CVP y de servidor VXML 24-Oct-2019

Field Notices

• Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided 29-Mar-2022
• Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended 21-Feb-2019
• Field Notice: FN - 63908 - Functionally Unresponsive Virtual Machine That Runs Contact Center Application - Software Upgrade Recommended 24-Jan-2019
• Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices 11-Jan-2017
• Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided 22-Dec-2014
• Field Notice: FN - 62435 - Cisco Customer Voice Portal (CVP) - CVP Voice Browser may Encounter a Memory Exception Resulting in Out of Service Condition - Patch Required 23-May-2006

Advertencias de seguridad, respuestas y notificaciones

• Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability 21-Jul-2021
• Cisco Unified Customer Voice Portal Insecure Direct Object Reference Vulnerability 03-May-2020
• Cisco Unified Customer Voice Portal Interactive Voice Response Connection Denial of Service Vulnerability 21-Feb-2018
• Cisco Unified Customer Voice Portal Denial of Service Vulnerability 17-Jan-2018
• Cisco Unified Customer Voice Portal Operations Console Privilege Escalation Vulnerability 20-Sep-2017
• Cisco Unified Customer Voice Portal Cross-Site Request Forgery Vulnerability 08-Oct-2015
• Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability 02-Oct-2015
• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page 10-Jul-2015
• Multiple Vulnerabilities in Cisco Unified Customer Voice Portal Software 08-Aug-2014
• Cisco Voice Portal Privilege Escalation Vulnerability 31-May-2014
• Voice Product Vulnerabilities on IBM Servers 10-Dec-2011
• Vulnerabilities in H.323 Message Processing 10-Dec-2011

Roadmaps de Documentación

Cisco Unified Customer Voice Portal 12.5(1)

• Cisco Unified Customer Voice Portal Documentation Guide, Release12.5(1) 31-Jan-2020

Información

• Open Source Used In Cisco Unified Customer Voice Portal 12.0(1) 11-Jan-2019 (PDF - 3 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 11.6(1) 13-Aug-2017 (PDF - 4 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 11.5(1) 31-Aug-2016 (PDF - 4 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 11.0(1) 07-Sep-2015 (PDF - 4 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 10.5(1) 18-Jun-2020 (PDF - 3 MB)
• Open Source Used in Cisco Unified Customer Voice Portal 10.0(1) 22-Dec-2013 (PDF - 3 MB)

Guías de Instalación y Actualización

Cisco Unified Customer Voice Portal 12.5(1)

• Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 29-Jan-2020

Notas Técnicas de Instalación y Actualización

Cisco Unified Customer Voice Portal 12.5(1)

• Instalación y migración a OpenJDK en CVP 12.5(1) 24-Jun-2021

Notas Técnicas y Ejemplos de Configuración

Cisco Unified Customer Voice Portal 12.5(1)

• Comunicación segura de JMX entre componentes CVP OAMP y CVP con autenticación mutua 17-Dec-2020

Guías de Configuración

Cisco Unified Customer Voice Portal 12.5(1)

• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1) 09-Mar-2020
• Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 29-Jan-2020
• Administration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 29-Jan-2020
• Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 07-May-2020

Guías de Programación

Cisco Unified Customer Voice Portal 12.5(1)

• Element Specifications for Cisco Unified CVP VXML Server and Call Studio, Release 12.5(1) 21-Apr-2020
• Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 12.5(1) 29-Jan-2020

Guías para el Usuario Final

Cisco Unified Customer Voice Portal 12.5(1)

• Feature Guide-Writing Scripts for Cisco Unified Customer Voice Portal, Release 12.5(1) 31-Jan-2020
• Operations Guide for Cisco Unified Customer Voice Portal, Release 12.5(1) 29-Jan-2020
• Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.5(1) 31-Jan-2020
• User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.5(1) 31-Jan-2020

Notas Técnicas de Mantenimiento y Funcionamiento

• Característica de la prevención de fraude de cargos de llamada en la versión del IOS 15.1(2)T 29-Jul-2010

Support FAQ

• Cómo ver las estadísticas de la VAINA de la Cuenta de servicio del contexto sobre OAMP 03-Jul-2018

Notas Técnicas de Troubleshooting

Más reciente

• Solución de problemas de servidor CVP no alcanzable debido al cambio de dirección IP 22-Apr-2022
• Solución de problemas de memoria del servidor VXML CVP con Jconsole 11-Mar-2022
• Automatización de los comandos de certificados CVP 20-Oct-2021
• Solución de problemas de error de la página 404 de CVP OAMP 30-Sep-2021
• Solución de problemas de reproducción VVButilación de medios y búfer DTMF 02-Feb-2021
• Solución de problemas del temporizador de actualización de sesión con el portal de voz del cliente de Cisco 22-Jul-2020
• Solución de problemas del problema de superposición de llamada finesse con tabla de destino inalcanzable de CVP 21-Jul-2020
• Solución de problemas de CVP 12.5 cuando la configuración de VVB de NOAMP informa de error de servidor interno 01-Jun-2020
• Solución de problemas de CVP Customer Virtual Assistant (CVA) 29-May-2020
• Solución de problemas de reglas de selección de agentes en Cisco UCCE 22-Oct-2019
• Configuración del estado del agente y de la cola de llamada después del RNA de CVP 19-Jul-2019
• Solución de problemas de informes completos de CVP 11-Oct-2018
• Comprender la caché HTTP de VXML / CVP para archivos de medios 14-Sep-2018
• No se puede agregar CVP CallServer en el servidor CVP OAMP 12-Sep-2018
• CLI en el teléfono IP del agente muestra CVP_10_0_1_0_0_0_490 13-Aug-2018