Configuring System Scripts Using Editor Express

Perform the following tasks from the System Scripts menu:

Viewing a List of Scripts

Use this procedure to view a list of scripts. For more information on Cisco Unity Express scripts, see the Cisco Unity Express Maintain and Operate Guides at the following URL: http://www.cisco.com/en/US/products/sw/voicesw/ps5520/prod_maintenance_guides_list.html.


Step 1blank.gif Choose System > Scripts. The window displays a list of non-system scripts, showing the following fields:

    • Script Name—Filename of the script. To sort the table by script name, click Script Name.
    • Type—AA or IVR.
    • Creation Date—Date on which the script file was created. This information is read from the script file properties. To sort the table by creation date, click Creation Date.
    • Last Modified Date—Date on which the script was last modified. This information is read from the script file properties. To sort the table by the date last modified, click Last Modified Date.
    • Size (Bytes)—Size of the script. This information is read from the script file properties. To sort the table by size in bytes, click Size (Bytes).

To increase the number of rows shown on the page, click Rows per Page and choose the number you want to show.

Step 2blank.gif Click on Show system scripts to display the system scripts.

note.gif

Noteblank.gif System scripts are indicated with an asterisk and cannot be modified or deleted. Scripts that you create do not have an asterisk and can be edited. See Editing Scripts for more information.


Step 3blank.gif Click on Hide system scripts to hide the system scripts.


 

Creating a New Script with Editor Express

Perform the following tasks in the Editor Express window:

Configuring Settings for a New Script

Use this procedure to configure settings for a new script.


Step 1blank.gif Choose System > Scripts > New. The Editor Express window opens with an untitled.aef (unsaved) script.

Step 2blank.gif Configure the new script settings by selecting any combination of the following options:

a.blank.gif Click the box to allow dial-by-extension at any time during the main menu.

b.blank.gif Click the box to allow menu options to overlap with the extension dial-plan.

c.blank.gif Enter the desired extension length.

d.blank.gif Click the box to allow external transfers.

e.blank.gif If your system supports multiple languages, click the box to enable the Language selection menu. If selected, the language selection menu displays in the Call Flow window.

f.blank.gif Click the box to enable an alternate main menu for business closed hours. If selected, the Business Closed Menu options display in the Call Flow window.

Step 3blank.gif Click Save. A pop-up window appears prompting you to enter a script name.

Step 4blank.gif Enter a script name and save the file (an.aef extension is automatically added if you save the file).

Step 5blank.gif Click Ok to save your settings or click Cancel.


 

Proceed to the next section for Configuring the Call Flow for a Script.

Configuring the Call Flow for a Script

Use this procedure to configure the call flow from the Editor Express window.


Step 1blank.gif Choose System > Scripts > New or select an existing script by clicking the Edit button. The Editor Express window opens.

Step 2blank.gif Click the box to play the alternate (emergency) greeting.

Step 3blank.gif Choose an audio prompt file from the drop-down menu for the following prompts:

    • Welcome prompt
    • Language Menu prompt

Select the prompt from the drop-down menu and click Add/ Remove Choice >>>. In the Add Language Choice window, select the key and assign it to a language. Click Ok. Repeat for each key to be assigned a language. To remove the language from a key, select the key and select Clear choice and click Ok.

note.gif

Noteblank.gif The maximum number of languages allowed is three. Only installed languages are displayed.


    • Holiday prompt
    • Business schedule: select a Business Schedule name from the drop-down menu.

blank.gif Business open prompt

blank.gif Business closed prompt

Step 4blank.gif Configure the actions for the following menus:

    • Main Menu
    • Business Closed Menu

a.blank.gif Select the prompt to be used for each menu.

b.blank.gif Assign additional keys and menu actions by clicking Add Action. The Add Menu Action window appears.

c.blank.gif Select the Key from the drop-down list to assign a Key to an Action. You can choose the numbers 0-9, the “*” symbol, or the “#” symbol.

d.blank.gif Select the action from the drop-down list to assign an action to the key. You can choose from one of the following actions:

blank.gif Play message

blank.gif Dial-by-name

blank.gif Dial-by-extension

blank.gif Transfer to extension

blank.gif Transfer to mail box number

blank.gif Sub-menu. You can add another action from this level.

blank.gif Disconnect call

Click Ok to save your settings or Cancel. The action is added to the script. Configure the additional settings for each action. See Table 3 for more information.

Continue to add menu actions by clicking the Add Action button and repeating this step. To remove an action from the menu, click Delete.

Step 5blank.gif Configure the Good-bye prompt.

a.blank.gif Select the Good bye prompt name from the drop-down menu.

b.blank.gif Click Add action. The Add Good-bye Action window appears.

c.blank.gif Select the action from the drop-down list. You can choose one of the following actions:

blank.gif Transfer to extension

blank.gif Transfer to mail box number

See Table 3 for more information.

d.blank.gif Click Ok to save your settings or Cancel. The action is added.

Step 6blank.gif Click Save to save your script.


 

Table 3 lists the Main Menu prompt and Goodbye prompt actions.

 

Table 3 Main Menu Prompt and Goodbye Prompt Actions

Action
Supported for:
Instructions for Setting Action

Play Prompt

Main Menu prompt

1.blank.gif Select the prompt audio file from the drop-down menu.

then

2.blank.gif Select one of the following options:

  • Repeat Main Menu
  • Disconnect Call

Dial By Name

Main Menu prompt

Select the search style:

  • First - Last Name
  • Last - First Name

Dial By Extension

Main Menu prompt

None.

Transfer to Extension

Main Menu prompt

Goodbye prompt

Enter the extension subscribers will be transferred to.

Transfer to Mailbox Number

Main Menu prompt

Goodbye prompt

Enter the mailbox number subscribers will be transferred to.

Sub-Menu

Main Menu prompt

1.blank.gif Select the prompt audio file from the drop-down menu.

2.blank.gif Add actions for the sub-menu.

Disconnect Call

Main Menu prompt

None.

Uploading a New Prompt

Use this procedure to upload a new prompt from the Editor Express window.


Step 1blank.gif Choose System > Scripts > New. The Editor Express window appears.

Step 2blank.gif Click Upload Prompt. The Upload window appears.

Step 3blank.gif In the Upload dialog box, perform the following tasks:

a.blank.gif Choose the language.

b.blank.gif Enter the source filename, or path to the file you want to upload. Click the Browse button to help you find the directory with the file you want to upload.

c.blank.gif Enter the destination filename (required). Enter the same filename as shown in the Source Filename field or a new filename for the prompt.

d.blank.gif Click the box to overwrite the destination file, if desired, if the file already exists.

Step 4blank.gif Click Upload to save your changes.


 

Show/Hide Settings

You can choose to show or hide the Call Flow window by clicking on Show/Hide Settings.

Closing Editor Express

To close the Editor Express window, click Close.

Uploading Scripts

Use this procedure to upload a new script.


Step 1blank.gif Choose System > Scripts. The System Scripts window appears.

Step 2blank.gif Click Upload. The Upload window appears.

Step 3blank.gif In the Upload dialog box, perform the following tasks:

a.blank.gif Enter the source filename, or path to the file you want to upload. Click the Browse button to help you find the directory with the file you want to upload.

b.blank.gif Enter the destination filename (required). Enter the same filename as shown in the Source File name field or a new filename for the script.

c.blank.gif Click the box to overwrite the destination file, if the file already exists.

Step 4blank.gif Click Upload to save your changes.


 

Editing Scripts

Only scripts that are created with Editor Express may be edited using the Web GUI interface in the browser window. These scripts appear in the System Scripts table with an Edit button next to the script name. Scripts created with the windows Cisco Unity Express editor are only editable on the windows editor and do not have an Edit button next to the script name.

Editing Editor Express Scripts

Use this procedure to edit scripts.


Step 1blank.gif Choose System > Scripts. The System Scripts window appears.

Step 2blank.gif In the Script Name field, edit an existing script (the Edit button is present) by clicking the Edit button. The Editor Express window appears.

Step 3blank.gif Follow the procedures to configure Editor Express in Creating a New Script with Editor Express.

Step 4blank.gif Click Save to save your settings.


 

Deleting Scripts

Use this procedure to delete a script.


Step 1blank.gif Choose System > Scripts. The System Scripts window appears.

Step 2blank.gif Select at least one entry to delete from the Script Name table.

Step 3blank.gif Click Delete.

Step 4blank.gif Click Ok or Cancel to complete the task.


 

Downloading Scripts

Use this procedure to download new scripts.


Step 1blank.gif Choose System > Scripts. The System Scripts window appears.

Step 2blank.gif Select the script that you want to download from list and click Download. Your system download window appears. You can save the file to disk or download the file using the default application.