Creating a New Script with Editor Express
Perform the following tasks in the Editor Express window:
Configuring Settings for a New Script
Use this procedure to configure settings for a new script.
Step 1 Choose System > Scripts > New. The Editor Express window opens with an untitled.aef (unsaved) script.
Step 2 Configure the new script settings by selecting any combination of the following options:
a. Click the box to allow dial-by-extension at any time during the main menu.
b. Click the box to allow menu options to overlap with the extension dial-plan.
c. Enter the desired extension length.
d. Click the box to allow external transfers.
e. If your system supports multiple languages, click the box to enable the Language selection menu. If selected, the language selection menu displays in the Call Flow window.
f. Click the box to enable an alternate main menu for business closed hours. If selected, the Business Closed Menu options display in the Call Flow window.
Step 3 Click Save. A pop-up window appears prompting you to enter a script name.
Step 4 Enter a script name and save the file (an.aef extension is automatically added if you save the file).
Step 5 Click Ok to save your settings or click Cancel.
Proceed to the next section for Configuring the Call Flow for a Script.
Configuring the Call Flow for a Script
Use this procedure to configure the call flow from the Editor Express window.
Step 1 Choose System > Scripts > New or select an existing script by clicking the Edit button. The Editor Express window opens.
Step 2 Click the box to play the alternate (emergency) greeting.
Step 3 Choose an audio prompt file from the drop-down menu for the following prompts:
- Welcome prompt
- Language Menu prompt
Select the prompt from the drop-down menu and click Add/ Remove Choice >>>. In the Add Language Choice window, select the key and assign it to a language. Click Ok. Repeat for each key to be assigned a language. To remove the language from a key, select the key and select Clear choice and click Ok.
Note The maximum number of languages allowed is three. Only installed languages are displayed.
- Holiday prompt
- Business schedule: select a Business Schedule name from the drop-down menu.
– Business open prompt
– Business closed prompt
Step 4 Configure the actions for the following menus:
- Main Menu
- Business Closed Menu
a. Select the prompt to be used for each menu.
b. Assign additional keys and menu actions by clicking Add Action. The Add Menu Action window appears.
c. Select the Key from the drop-down list to assign a Key to an Action. You can choose the numbers 0-9, the “*” symbol, or the “#” symbol.
d. Select the action from the drop-down list to assign an action to the key. You can choose from one of the following actions:
– Play message
– Dial-by-name
– Dial-by-extension
– Transfer to extension
– Transfer to mail box number
– Sub-menu. You can add another action from this level.
– Disconnect call
Click Ok to save your settings or Cancel. The action is added to the script. Configure the additional settings for each action. See Table 3 for more information.
Continue to add menu actions by clicking the Add Action button and repeating this step. To remove an action from the menu, click Delete.
Step 5 Configure the Good-bye prompt.
a. Select the Good bye prompt name from the drop-down menu.
b. Click Add action. The Add Good-bye Action window appears.
c. Select the action from the drop-down list. You can choose one of the following actions:
– Transfer to extension
– Transfer to mail box number
See Table 3 for more information.
d. Click Ok to save your settings or Cancel. The action is added.
Step 6 Click Save to save your script.
Table 3 lists the Main Menu prompt and Goodbye prompt actions.
Table 3 Main Menu Prompt and Goodbye Prompt Actions
|
|
Instructions for Setting Action
|
Play Prompt |
Main Menu prompt |
1. Select the prompt audio file from the drop-down menu. then 2. Select one of the following options:
- Repeat Main Menu
- Disconnect Call
|
Dial By Name |
Main Menu prompt |
Select the search style:
- First - Last Name
- Last - First Name
|
Dial By Extension |
Main Menu prompt |
None. |
Transfer to Extension |
Main Menu prompt Goodbye prompt |
Enter the extension subscribers will be transferred to. |
Transfer to Mailbox Number |
Main Menu prompt Goodbye prompt |
Enter the mailbox number subscribers will be transferred to. |
Sub-Menu |
Main Menu prompt |
1. Select the prompt audio file from the drop-down menu. 2. Add actions for the sub-menu. |
Disconnect Call |
Main Menu prompt |
None. |
Uploading a New Prompt
Use this procedure to upload a new prompt from the Editor Express window.
Step 1 Choose System > Scripts > New. The Editor Express window appears.
Step 2 Click Upload Prompt. The Upload window appears.
Step 3 In the Upload dialog box, perform the following tasks:
a. Choose the language.
b. Enter the source filename, or path to the file you want to upload. Click the Browse button to help you find the directory with the file you want to upload.
c. Enter the destination filename (required). Enter the same filename as shown in the Source Filename field or a new filename for the prompt.
d. Click the box to overwrite the destination file, if desired, if the file already exists.
Step 4 Click Upload to save your changes.
Show/Hide Settings
You can choose to show or hide the Call Flow window by clicking on Show/Hide Settings.
Closing Editor Express
To close the Editor Express window, click Close.