Configuring Cisco Unity Express 10.0 Using the GUI

General Tab

Use this procedure to display or modify the general parameters of a personal (user) or general-delivery mailbox.

Step 1 Choose Voice Mail > Mailboxes.

Step 2 In the Mailbox Owner (User/Group ID) field, click the user ID or group ID. The General tab for that user or group appears with the following fields:

• Description—Description of the mailbox
• Announcement Only (cannot take messages)
• Mailbox Size
• Maximum Caller Message Size
• Message Expiry Time
• Play Tutorial
• Greeting Type (general-delivery mailbox only)
• Allow Login Without PIN

– No

– Yes - From Subscriber’s Number

– Yes - From Any Phone Number

• Enabled—Indicates that the mailbox will be activated immediately. Unchecking this box deactivates the mailbox
• Fax enabled
• Secure Outgoing Messages. This setting applies only to this mailbox.

– Default—The default Secure Outgoing Messages setting configured for the entire voicemail system. See Configuring Voice Mail.

– Never—Subscribers do not have the option to mark outgoing messages as secure

– Ask—Outgoing messages are only marked secure when subscribers mark them as secure.

– Always—All outgoing messages are automatically marked secure

– Private—All outgoing messages marked Private are always secure

• Secure Incoming Messages. This setting applies only to this mailbox.

– All—All messages in this mailbox are marked secure.

– None—All incoming messages to this mailbox are unsecure.

Step 3 To edit these fields, enter the new information and click Apply.

This window also contains informational fields that cannot be edited:

• Created or Last Accessed
• Total Time Used
• Total messages
• New messages
• Saved messages
• Deleted messages
• Mailbox Usage
• Broadcast messages
• Future messages
• Fax messages
• In use

Greetings Tab

Greetings fall into the following three categories:

• Standard greetings
• State-based greetings:

This category includes the following types of greetings:

– Busy

– Closed

– Internal

• Alternate greetings

This category includes the following types of greetings:

– Alternate

– Meeting

– Vacation

– Extended absence

By default, the standard greeting is enabled but none of the alternate or state-based greetings are enabled. The standard greeting is always enabled but if one of the alternate greetings is enabled, it takes precedence over the standard and state-based greetings.

You can enable one or all of the state-based greetings. These greetings are played when no alternate greeting is enabled and the following conditions apply:

• When the system is busy, the busy greeting is played. When enabled, the busy greeting has precedence over the other state-based greetings.
• During non-business hours, the closed greeting is played.
• When the call is from an internal number, the internal greeting is played.

Use this procedure to display or modify the Greetings tab of a personal mailbox.

Step 1 Choose Voice Mail > Mailboxes. The Voice Mail Mailboxes window appears.

Step 2 Select the Greetings tab. The Greetings window appears.

Step 3 To configure one of the following types of greetings, click the link for the greeting:

• Standard
• Closed
• Internal
• Busy
• Alternate
• Meeting
• Vacation
• Extended Absence

Step 4 Choose whether the greeting is either:

• Disabled
• Enabled indefinitely
• Enabled until a specified date and time

Step 5 Choose one of the following sources of the greeting:

• System default
• Personal recording (Click Upload and browse to the location of the file.)
• Nothing (This is an empty greeting and can be selected if you want no greeting to be played.)

Note To replace the uploaded greeting, you should have playback and recording devices available on the system and should be in enabled state.

Step 6 Click Ok to save your configuration.

Caller Input Tab

Customize how the call flow precedes in response to keys pressed by the caller during a call. For each mailbox, the mailbox owner or system administrator can assign one of the following actions to the keys input by the caller:

• Ignore the input
• Skip the greeting
• Repeat the greeting
• Transfer the call to another number
• Connect to the operator
• Play good bye
• Proceed with subscriber sign-in

These actions can be assigned only to single digit input by the user, such as the numbers zero through nine (0 - 9), the asterisk (*), or the pound sign (#).

You can also optionally restrict the use of the caller input feature by configuring a caller call-flow restriction table.

Use this procedure to display or modify the Caller Input tab of a personal mailbox.

Step 1 Choose Voice Mail > Mailboxes. The Voice Mail Mailboxes window appears.

Step 2 Select the Caller Input tab. The Caller Input window appears.

Step 3 For each of the possible caller inputs, the numbers zero through nine (0 - 9), the asterisk (*), or the pound sign (#), select one of the following actions:

• Ignore the input
• Skip the greeting
• Repeat the greeting
• Transfer the call to another number
• Connect to the operator
• Play good bye
• Proceed with subscriber sign-in

Step 4 Click Apply to save your configuration.