Configuring Historical Reporting

Historical reporting consists of collecting information about call and application activities and related statistics and sorts and sends the information to local or remote databases. Historical statistics database maintenance components consist of a database purging service that periodically removes older historical statistics data and a database synchronization service that simultaneously updates the local and remote databases. The remote database is typically able to store a larger amount of historical data.

Perform the following tasks from the Historical Reporting menu:

Configuring Historical Reporting

Use this procedure to configure historical reporting.


Step 1blank.gif Choose Administration > Historical Reporting > Configuration.

Step 2blank.gif Check the box to enable historical reporting.

Step 3blank.gif Click Apply to save your settings.


 

Configuring Purge Settings

Perform the following tasks from the Purge Settings window:

Configuring Purge Scheduling

Use this procedure to configure the purge schedule.


Step 1blank.gif Choose Administration > Historical Reporting > Purge Settings.

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Noteblank.gif The following steps are required.


Step 2blank.gif The system purges the historical reporting data every day. Choose a time when the system is relatively idle. Enter in hours and minutes the time that you want the system to be purged daily. You can enter any combination of hours and minutes within a 24-hour period in HH:MM format.

Step 3blank.gif The system periodically purges old data from the system. Enter the number of days when to purge data from the system. You can enter any number up to 1000.

Step 4blank.gif Purge the oldest data first when the system reaches a specified percent of capacity.

a.blank.gif Enter the oldest data to purge, in number of days. You can choose any number.

b.blank.gif Enter the percentage at which the database reaches capacity. You can choose any number up to 95.

Step 5blank.gif Click Apply to save your settings.


 

Configuring Purge Notification

Use this procedure to configure purge notification settings.


Step 1blank.gif Choose Administration > Historical Reporting > Purge Settings.

Step 2blank.gif Specify to whom to send purge notifications by entering the recipient’s full e-mail address.

The system notifies the e-mail recipient when the database size exceeds a specified percent of capacity. This step is required. Enter in number the percent at which the database reaches notification capacity. Range: 0-95.

Step 3blank.gif Click Apply to save your settings.


 

On-Demand Purging

Use this procedure to enable on-demand purging.


Step 1blank.gif Choose Administration > Historical Reporting > Purge Settings.

Step 2blank.gif Purge data older than a specified number of days by entering any number.

Step 3blank.gif Click the Purge Now button.

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Noteblank.gif A warning dialog box appears alerting you that this operation is not reversible and that the action may delete historical reporting data.


Step 4blank.gif Select Ok or Cancel to complete the task.