- Welcome to Cisco Unity Express
- Changing Your Password
- Configure Tab
- Starting the Initialization Wizard for Cisco Unified Communications Manager (CUCM)
- Starting the Initialization Wizard for Cisco Unified Communications Manager Express (CUCME)
- Configuring Users for Cisco Unified Communications Manager (CUCM)
- Configuring Users for Cisco Unified Communications Manager Express (CUCME)
- Configuring Groups
- Setting User Defaults
- Configuring Supervisors
- Configuring Privileges
- Configuring Authentication, Authorization, and Accounting
- Configuring Network Locations
- Configuring Remote Users
- Configuring the Cisco Unified Communications Manager System
- Configuring the Cisco Unified Communications Manager Express System
- Configuring Voice-Mail Prompts
- System Tab
- Configuring System Scripts Using Editor Express
- Configuring Business Hours Settings
- Configuring Holiday Settings
- Configuring Call-In Numbers
- Configuring CTI Ports for Cisco Unified Communications Manager
- Configuring Language Settings
- Configuring Fax Settings
- Configuring Domain Name Settings
- Configuring the System Login Banner
- Configuring Network Time and Time Zone Settings
- Configuring Restriction Tables
- Configuring SMTP
- VoiceMail Tab
- Configuring Mailboxes
- Configuring Distribution Lists
- Voice Mail Message Waiting Indicators for Cisco Unified Communications Manager (CUCM)
- Voice Mail Message Waiting Indicators for Cisco Unified Communications Manager Express (CUCME)
- Configuring a Voice Mail Auto Attendant
- Setting Voice Mailbox Defaults
- Configuring Voice Mail
- Configuring Voice-Mail Call-Handling Parameters
- Configuring Message Notification
- Configuring My Notification Devices
- Configuring Integrated Messaging (IMAP)
- Configuring VoiceView Express
- IVR Tab
- Configuring IVR
- Administration Tab
- Synchronizing Cisco Unified Communications Manager Express with Cisco Unity Express
- Configuring Backup and Restore
- Using the Administration Control Panel for Cisco Unified Communications Manager (CUCM)
- Using the Administration Control Panel for Cisco Unified Communications Manager Express (CUCME)
- Cisco Smart Licensing
- Displaying Cisco Unity Express License Information
- Configuring Trace Settings
- Reports Tab
- Configuring Historical Reporting
- Reports
- Help
- Glossary
Reports
Viewing Voice-Mail Reports
The Voice Mail Report window allows you to view the number of mailboxes currently configured, allocated mailbox space, time allotted for messages and greetings, and the total number of stored messages and greetings.
Step 1 Choose Reports > Voice Mail. The Voice Mail Report contains the information shown in the following table. You cannot modify any information in this window.
Viewing Mailboxes
Use this procedure to view Mailbox Reports.
Step 1 Choose Reports > Mailboxes. The window contains the following fields:
Step 2 (Optional) You can select the number of rows to view per page from the drop-down in the lower left corner of the screen
Viewing the Backup History Report
Use this procedure to view the Backup History Report.
Step 1 Choose Reports > Backup History. The Backup History report contains the following fields:
Viewing the Restore History Report
Use this procedure to view the Restore History Report.
Step 1 Choose Reports > Restore History. The Restore History Report shows the history of all the restore processes done on the current system since installation.
Viewing the Network Time Protocol Report
Use this procedure to view the Network time protocol (NTP) report.
Step 1 Choose Reports > Network Time Protocol. The report contains the following fields:
- NTP Server—IP address or hostname of the NTP server.
- Status—Indicates if the NTP server connected with Cisco Unity Express or if it was rejected.
- Time Difference (secs)—Time offset between the NTP server and the client.
- Time Jitter (secs)—Estimated time error of the system clock, measured as an exponential average of RMS time differences.
Real Time Reporting
The Real time reporting (RTR) subsystem maintains real time statistics for various call-related and application-related events. You can configure various thresholds for system usage and these thresholds are used for displaying the system summary reports. These thresholds can be configured from the RTR applet only. If changed, the changed values will take effect immediately. Once configured, the threshold values will be saved by the subsystem and will persist across system reloads. The statistics are maintained in memory so a system reload will cause the statistics to get lost.
Use this procedure to initiate Real Time Reporting.
Step 1 Choose Reports > Real Time Reports. Select from the following options:
- Reports—Displays a summary of the statistics, active contacts or applications, and database usage
- Tools—Choose from manual statistics reset options
- Settings—Configure polling related options and customize the look and feel of the applet. Allows you to configure the thresholds for system summary reports. These thresholds are used by the various System Summary report charts to delineate the color scheme. Green, yellow and red color codes to indicate normal, warning, and critical levels.
- System Summary—Displays active statistics and a summary of the statistics since last midnight.