- Welcome to Cisco Unity Express
- Changing Your Password
- Configure Tab
- Starting the Initialization Wizard for Cisco Unified Communications Manager (CUCM)
- Starting the Initialization Wizard for Cisco Unified Communications Manager Express (CUCME)
- Configuring Users for Cisco Unified Communications Manager (CUCM)
- Configuring Users for Cisco Unified Communications Manager Express (CUCME)
- Configuring Groups
- Setting User Defaults
- Configuring Supervisors
- Configuring Privileges
- Configuring Authentication, Authorization, and Accounting
- Configuring Network Locations
- Configuring Remote Users
- Configuring the Cisco Unified Communications Manager System
- Configuring the Cisco Unified Communications Manager Express System
- Configuring Voice-Mail Prompts
- System Tab
- Configuring System Scripts Using Editor Express
- Configuring Business Hours Settings
- Configuring Holiday Settings
- Configuring Call-In Numbers
- Configuring CTI Ports for Cisco Unified Communications Manager
- Configuring Language Settings
- Configuring Fax Settings
- Configuring Domain Name Settings
- Configuring the System Login Banner
- Configuring Network Time and Time Zone Settings
- Configuring Restriction Tables
- Configuring SMTP
- VoiceMail Tab
- Configuring Mailboxes
- Configuring Distribution Lists
- Voice Mail Message Waiting Indicators for Cisco Unified Communications Manager (CUCM)
- Voice Mail Message Waiting Indicators for Cisco Unified Communications Manager Express (CUCME)
- Configuring a Voice Mail Auto Attendant
- Setting Voice Mailbox Defaults
- Configuring Voice Mail
- Configuring Voice-Mail Call-Handling Parameters
- Configuring Message Notification
- Configuring My Notification Devices
- Configuring Integrated Messaging (IMAP)
- Configuring VoiceView Express
- IVR Tab
- Configuring IVR
- Administration Tab
- Synchronizing Cisco Unified Communications Manager Express with Cisco Unity Express
- Configuring Backup and Restore
- Using the Administration Control Panel for Cisco Unified Communications Manager (CUCM)
- Using the Administration Control Panel for Cisco Unified Communications Manager Express (CUCME)
- Cisco Smart Licensing
- Displaying Cisco Unity Express License Information
- Configuring Trace Settings
- Reports Tab
- Configuring Historical Reporting
- Reports
- Help
- Glossary
Configuring Voice-Mail Prompts
Viewing a List of Prompts
Use this procedure to view a list of voice-mail prompts.
Step 1
Choose System > Prompts. The System Prompts window appears and displays the following fields:
- Prompt Name—Filename of the prompt. To sort the table by prompt name, click Prompt Name.
- Creation Date—Date on which the.wav file was created. To sort the table by creation date, click Creation Date.
- Size (Bytes)—Size, in bytes, of the prompt file. To sort the table by size in bytes, click Size (Bytes).
- Length (Seconds)—Length, in seconds, of the prompt file. To sort the table by length in seconds, click Length (Seconds).
- To increase the number of rows shown on the page, click Rows by Page and choose the number you want to show.
Step 2 From the Languages list, select the Language for the Cisco Unity Express prompts. The Prompts window refreshes and displays all of the prompts available for the language you selected.
Displaying or Modifying a Prompt
Use this procedure to display or modify a voice-mail prompt.
Step 1 Choose System > Prompts. The System Prompts window appears.
Step 2 Click the name of the prompt you want to display or modify. The Prompt Profile window appears. You can edit the prompt filename only.
Step 3 After editing, click Apply.
Step 4 Click Ok to save your changes.
Uploading a Prompt
Use this procedure to upload new voice-mail prompts.
Step 1 Choose System > Prompts. The System Prompts window appears.
Step 2 Click Upload. See also Configuring Auto-Attendant Script Parameters.
Step 3 Enter information in the following fields:
- Language
- Source File Name—path to the file you want to upload. Click the Browse button to help you find the directory with the file you want to upload.
- Destination File Name—Enter the same filename as shown in the Source Filename field or a new filename for the prompt. This file should be in.wav format.
- Click to overwrite the destination file, if it exists.
Step 4 Click Upload to save your changes.
Downloading a Prompt
Use this procedure to download a prompt.
Step 1 Choose System > Prompts. The System Prompts window appears.
Step 2 Check the box next to the prompt that you want to download.
Step 3 Click Download. The File Download window appears.
Step 4 In the File Download window, click Open and select an application on your computer, or click Save to save the file to your computer.
Step 5 In the Save As window, navigate to the folder where you want to save the file and click Save.
Deleting a Prompt
Use this procedure to delete a prompt.
Step 1 Choose System > Prompts. The System Prompts window appears.
Step 2 Click the box next to the prompt that you want to delete.
Step 4 Click Ok to confirm the deletion.
Changing Prompt Languages
Use this procedure to change the language of voice-mail prompts.
Step 1 Choose System > Prompts. The System Prompts window appears.
Step 2 From the Languages list, select the language for the Cisco Unity Express prompts. The Prompts window refreshes and displays all of the prompts available for the language you selected.
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