Index

Table Of Contents

A - C - D - E - F - G - H - I - M - N - P - Q - R - S - T - U - V - W -

Index

A

agent interaction 1-5

application program interface 4-3

audience, for this document iii-7

automatic call distribution (ACD) 1-4

automatic speech recognition (ASR) 1-4

C

call control signaling protocols 4-1

Catalyst Integrated Security Features (CISF) 1-6

Cisco Certified Voice Professional (CCVP) 1-3

Cisco Customer Interaction Network 1-4

Cisco Discovery Protocol (CDP 1-3

Cisco Emergency Responder

APIs supported 4-3

call control signaling protocol supported 4-1

description 3-12

Cisco Extension Mobility 1-5

Cisco Intelligent Information Network 1-3

Cisco IP Communicator 3-18

Cisco Lifecycle Services 1-2

Cisco Media Convergence Servers 3-5

Cisco RSVP Agent 3-14

Cisco SocialMiner 3-17

Cisco Unified Application Environment 3-14

Cisco Unified Border Element 3-13

Cisco Unified CallManager

APIs supported 4-3

description 3-8

Cisco Unified CallManager Express

APIs supported 4-3

call control signaling protocol supported 4-1

description 3-10

Cisco Unified Communication Essential Operate service 3-30

Cisco Unified Communications Manager Business Edition 3-9

Cisco Unified Communications Remote Management Service 3-30

Cisco Unified Communications system

component overview 3-1

definition 1-2

deployment 1-7, 5-1

deployment models 2-1

deployment overview 2-1

migration 1-7

security 1-5

solution bundling 1-3

Cisco Unified Contact Center Enterprise

APIs supported 4-3

call control signaling protocol supported 4-1

description 3-15

Cisco Unified Contact Center Express

APIs supported 4-3

call control signaling protocol supported 4-2

description 3-15

Cisco Unified Customer Voice Portal

APIs supported 4-3

call control signaling protocol supported 4-2

Cisco Unified IP Conference Station 7936G 3-6

Cisco Unified IP Phone

6900 Series 3-5

6901 model 3-6

6911 model 3-6

6921 model 3-6

6941 model 3-6

6945 model 3-6

6961 model 3-6

7900 Series 3-6

7911G model 3-6

7921G model 3-6

7925G-EX model 3-6

7925G model 3-6

7931G model 3-6

7940G model 3-7

7941G-GE modell 3-7

7941G model 3-7

7942G model 3-7

7945G model 3-7

7960G model 3-7

7961G-GE model 3-7

7961G model 3-7

7962G model 3-7

7965G model 3-7

7970G model 3-7

7971G-GE model 3-7

7975G model 3-7

7985G model 3-7

8961 model 3-7

9951 model 3-8

9971 model 3-8

advertising presence 1-3

APIs supported 4-3

call control signaling protocol supported 4-2

description of models 3-5

power methods 1-4

traffic markings 1-3

Cisco Unified IP Phone Expansion Modules 3-8

Cisco Unified IP Phones 8900 Series 3-7

Cisco Unified IP Phones 9900 Series 3-8

Cisco Unified MeetingPlace

APIs supported 4-3

call control signaling protocol supported 4-2

description 3-17

overview 1-4

Cisco Unified MeetingPlace Express

APIs supported 4-3

call control signaling protocol supported 4-2

Cisco Unified Operations Manager 3-28

Cisco Unified Personal Communicator

APIs supported 4-3

call control signaling protocol supported 4-2

description 3-18

overview 1-4

Cisco Unified Presence Server

APIs supported 4-4

call control signaling protocol supported 4-2

description 3-11

overview 1-4, 1-8

Cisco Unified Provisioning Manager 3-29

Cisco Unified Service Monitor 3-29

Cisco Unified Service Statistics Manager 3-29

Cisco Unified Survivable Remote Site Telephony

See Unified SRST

Cisco Unified Video Advantage

call control signaling protocol supported 4-2

description 3-22

Cisco Unified Videoconferencing 1-4, 3-22

Cisco Unified Wireless IP Phone 7921G

mobility 1-5

Cisco Unified Wireless IP Phones 3-6

Cisco Unity

APIs supported 4-4

call control signaling protocol supported 4-2

description 3-22

overview 1-4

Cisco Unity Connection

APIs supported 4-4

call control signaling protocol supported 4-2

description 3-23

Cisco Unity Express

call control signaling protocol supported 4-2

description 3-24

Cisco VG202 Analog Voice Gateway 3-26

Cisco VG204 Analog Voice Gateway 3-26

Cisco VG224 Analog Phone Gateway 3-26

CiscoWorks LAN Management Solution (LMS) 3-29

Customer Unified Voice Portal 3-16

D

deployment

of Cisco Unified Communications system 5-1

overview 1-7

deployment model

component overview 2-14

Medium Single-Site Centralized model 2-2

device, advertising presence 1-3

E

emergency caller response 1-5

encryption

media encryption 1-6

signaling encryption 1-6

F

firewall 1-6

G

gateways

APIs supported 4-4

call control signaling protocol supported 4-2

H

high availability 1-8

I

integration

with existing equipment 1-7

with existing network 1-7

intelligent contact routing 1-4

interactive voice response (IVR) 1-4

M

media encryption 1-6

Medium Single-Site Centralized model 2-2

messaging

overview 1-4

migration, to Cisco Unified Communications system 1-7

mobility

Cisco Extension Mobility 1-5

overview 1-5

site and campus mobility 1-5

N

network management 3-28

See also serviceability

P

power over Ethernet (POE) 1-4

Q

QoS 1-3

R

Resource Management Essentials (RME) 3-28

rich-media conferencing 1-4

S

secure platforms 1-6

security

Catalyst Integrated Security Features (CISF) 1-6

firewall integration 1-6

overview 1-5

phone security features 1-6

secure platforms 1-6

signaling encryption 1-6

Serviceability 3-28

serviceability

Cisco Unified Operations Manager 3-28

Cisco Unified Provisioning Manager 3-29

Cisco Unified Service Monitor 3-29

Cisco Unified Service Statistics Manager 3-29

CiscoWorks LAN Management Solution (LMS) 3-29

overview 3-28

Resource Management Essentials (RME) 3-28

signaling encryption 1-6

site and campus mobility 1-5

solution bundling 1-3

supervisor interaction 1-5

system management 3-28

T

text-to-speech (TTS) 1-4

U

Unified SRST, call control signaling protocol supported 4-2

V

video telephony 1-5

VLAN 1-3

W

wireless devices 1-3

See also Cisco Unified Wireless IP Phone 7921G

wireless phones 3-6