Release Notes for Cisco Unified Communications Manager Release 7.0(2a)
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Table Of Contents
Release Notes for Cisco Unified Communications Manager Release 7.0(2a)
Upgrading to Cisco Unified Communications Manager 7.0(2a)
Upgrade Paths to Cisco Unified Communications Manager 7.0(2a)
Upgrading from Unified CM 5.1(3)
Upgrading From an Engineering Special
The Latest Software Upgrades for Unified CM 7.0 on Cisco.com
Download Locale Installer, Personal Assistant, and Cisco Security Agent
Important Notes for Cisco Unified CM Release 7.0(2x)
Considerations for LDAP Port Configuration
Use Microsoft Outlook to Receive Cisco Unified Communications Manager Licenses
CSCsy55157 Timezone Change and Reboot Caused Some Components to be Out Of Service
CSCsy25150 Unified CM Does Not Send Daylight Saving Time Updates
CSCsx94914 Disable NonRegistered SCCP KeepAlives Service Parameter Forced to False
ASCII Name Displays Instead of Unicode Name
Increase of Voice Mail Ports in Cisco Unified Communications Manager Administration
Caveats Resolved in Unified CM 7.0(2x)
Important Notes for Cisco Unified CM Release 7.0
Cisco Unified Communications Manager Attendant Console Plug-in
Installation Note for CTL Client 5.0 Plug-In
Installation Note for Windows 2000 Users
Error 444 Displays When You Add or Edit Nokia s60 Devices After You Upgrade to Cisco Unified CM 7.0
Serviceability Session Timeout Not Graceful
RTMT Requirement When Cisco Unified Communications Manager Is Upgraded
User Account Control Pop-up Window Displays During Installation of RTMT
For Serviceability, the Administrator That is Created During Installation Must Not Be Removed
Best Practices for Assigning Roles to Serviceability Administrators
Serviceability Not Always Accessible from OS Administration
CiscoTSP Limitations on Windows Vista Platform
Changes to Cisco Extension Mobility After Upgrade
CSCsr95074 CLI Command to Set IOWAIT Threshold Added
Cisco CallManager Service Stops After Upgrade to Cisco Unified Communications Manager Release 7.0
Do Not Log On To the Console During Busy Hours
Important Information about Delete Transaction by Using Custom File in BAT
Resolving Interoperability Issues for Calling Party Normalization and Cisco Unity Connection
Restoring Deleted Enterprise Cisco Unified IP Phone Services
Clarification for Call Park Configuration
Viewing Privileges for Roles in Cisco Unified Communications Manager Administration
Serviceability Limitation When You Modify IP Addresses
Custom Background Images for Cisco Unified IP Phone 7906G and 7911G
Making Configuration Changes During an Upgrade
Cisco Firmware Update CD (FWUCD)
Installation, Upgrade, Migration, and Disaster Recovery
Installation, Upgrade, and Replacement
Cisco Unified Communications Operating System Administration GUI
Cisco Unified Communications Manager Administration
New and Updated Enterprise and System Parameters
Cisco Unified Communications Manager Features and Applications
Call Forward All Loop Prevention and Breakout
Cisco Emergency Responder Location Management Support in Application Server Configuration Window
Cisco Extension Mobility Feature Safe
Cisco Unified Communications Manager Attendant Console Support in 7.0(2a)
Cisco Unified IP Phone Expansion Module 7915 and 7916 Support
Cisco Unified Mobility—Cisco Unified Mobile Communicator
Cisco Unified Mobility—Dial-via-Office Reverse Callback
Cisco Unified Mobility—Directed Call Park via DTMF
Cisco Unified Mobility—SIP URI Dialing
Cisco Unified Mobility—Time-of-Day (ToD) Access
Cisco Click-to-Conference Plug-In with IBM SameTime
G.729a and G.729b Codecs Over SIP Trunks
International Escape Character + Support
LDAP Support in Cisco Unified Communications Manager Business Edition
Non-Urgent Translation Patterns
Privacy Headers for SIP Trunks
SIP Support for Cisco Unified Communications Manager Features
SIP T.38 Interoperability with Microsoft Exchange
Cisco VG202 and VG204 Gateway Support in Cisco Unified Communications Manager Administration
Voice over Secure IP for SIP Trunks
Time of Day Access feature for the Bulk Administration Tool
Import and Export Enhancements for the Bulk Administration Tool
TAPS Name Change in Bulk Administration Tool
Cisco Unified Mobility Advantage Server Security Profile
Secure-Indication Tone Configuration
New Enterprise Parameters for Alarm Configuration
Configuring the Application Billing Servers
Vendor-Supported MIB OIDs and Descriptions Now Available
Cisco Unified Real-Time Monitoring Tool
CTIManager Improved Throughput
Simultaneous Alert Configuration
RTMT Alert Help in Syslog Viewer
Alert Definitions and Defaults
Cisco Unified Communications Manager CDR Analysis and Reporting
CAR Documentation Omits Information on Up and Down Arrows
CAR Administrator Privileges Disappear after an Upgrade is Accomplished by Using DMA
Cisco Call Detail Records Has New Guide
Upgrading Cisco Unified Communications Manager
Supported Versions of FTP/SFTP for Billing Servers
Configuring Individual and Department Bills Reports
Configuring Mail Server Parameters
Configuring the CDR Load Schedule
Manual Purging or Reloading the CAR Database
Generating the CAR System Event Log
Configuring CDR Search by Cause for Call Termination
Enabling or Customizing Reports for Automatic Generation
Cisco Unified Communications Manager Call Detail Records
Partition/Extension Numbers in CDRs
Calling Party Normalization and Support for Dialing "+"
Local Route Groups and Called Party Transformation
Call Park CDR Examples with the Use Global Call ID of Parked Call Service Parameter
Video Conference Call CDR Example
Cisco-Specific Call Termination Cause Codes
Cisco Devices That Support VarQMetrics
Cisco Unified JTAPI Developers Guide
Join Across Lines with Conference Enhancements
Locale Infrastructure Development
Extension Mobility Username Login
selectRoute() with Calling Search Space and Feature Priority
Cisco Unified TAPI Developers Guide
Localization Infrastructure Changes
Cisco Unified Communications Manager XML Developers Guide
Administrative XML Layer (AXL) Application Programming Interface
AXL Serviceability Programming
Cisco Unified Communications Manager SCCP Messaging Guide
SCCP Messages Added or Modified
New Cisco Unified IP Phone Quick Start Guide for Administrative Assistants
Cisco Unified IP Phone Expansion Module 7914—SIP Support
Cisco Unified IP Phone Expansion Modules 7915 and 7916
Busy Lamp Field (BLF) Enhancements
Call Forward All Loop Breakout and Prevention
Calling Party Normalization and E.164
Extension Mobility Equivalency Enhancement
Enhanced Services Provisioning
Cisco Unified IP Phone 7931G—SIP Support
Personal Address Book and Fast Dials Enhancements
Programmable Line Keys—SIP Support
Join Across Lines and Single Button Barge—SIP Support
Select for Non-Shared Lines—SIP Support
Multisite WAN Deployment with Distributed Call Processing
Open Caveats for Cisco Unified Communications Manager Release 7.0(2x) As of April 8, 2009
Cisco Unified Communications Manager Call Detail Record Administration Guide
Cisco Unified Communications Manager Administration
Administrator Can Set User Credential Policy to Expire Without Making a Global Policy Change
Guidelines for Installing COP Files
Parallel Upgrades from Unified CM Releases 5.x and 6.x to Unified CM Release 7.0
Characters Allowed in a Pre-Shared Key
Description for Phone Personalization Is Incorrect in Documentation
Considerations for LDAP Port Configuration
Device Pool Chapter Contains Incomplete Description for Device Pool Name Field
LDAP Authentication Chapter Omits Information on SSL Certificates and IP Addresses/Hostnames
Enterprise Parameters and Service Parameters Chapters Omit Information on Set to Default Button
Information About Using an SRV Destination Port for the CUP Publish Trunk Service Parameter
AAR Group Chapter Includes Incorrect Description for Dial Prefix Field
Hunt Pilot Chapter Needs Clarification of Maximum Hunt Timer Setting
Annunciator Chapter Contains Incorrect Information on Description Field
Gateway Configuration Chapter Contains Incorrect Information on Domain Name Field
Default Device Profile Chapter Incorrectly Includes Expansion Module Settings
Information Omitted for Reroute Incoming Request to new Trunk based on Setting
Do Not Begin Starting and Ending Directory Numbers with a Zero (0)
Time-of-Day Routing Chapter Omits Information About Defined Time Periods
Number of Digits Field Description is Incorrect
Licensing Chapter Omits Information on Adjunct Licensing
Cisco TFTP Chapter Omits Configuration Tip on Centralized TFTP
Directory Numbers Chapter Includes Incorrect Example for Shared Lines and Call Forward Busy Trigger
Media Termination Point (MTP) and Transcoder Chapters Omit Information on Call Throttling
System Guide Erroneously Includes Voice-Messaging Chapters
CTI Chapter Does Not Describe How Line/Device CSS Works for Redirected Calls
SIP Chapter Omits Information on SIP Port Throttling
SIP Chapter Contains Information on Licensing That Does Not Apply
Trunk Chapter Omits Restrictions for H.323/H.225 Trunks
Call Back Chapter Omits Fact That Cisco Unified IP Phones Support the Programmable Line Key (PLK)
cBarge Chapter Omits Information on Shared Line Restriction for Conferences
Directed Call Park Chapter Requires Update on Reverting Calls That Are Parked
Do Not Disturb Chapter Omits Information on DND Feature Priority
Intercom Chapter Omits How to Configure an Intercom Line or Speed-Dial Button
Information About Changing Region Bandwidth Settings When Video Calls Are Made
Cisco Unified Mobility User Hangs Up Mobile Phone But Cannot Resume Call on Desktop Phone
Cisco Unified Mobility Chapter Omits Information about the DN Mask Field
Cisco Unified Communications Manager Security Guide
Definition of Locally Significant Certificate
Network Connectivity Requirements for Configuring the CTL Client
SIP Digest Username Length Limited to 32 Characters
Definition of Locally Significant Certificate
Cisco Unified Real-Time Monitoring Tool
Cisco Unified Real-Time Monitoring Tool Administration Guide
Cisco Unified IP Phone Expansion Module 7914 Phone Guide
Cisco Unified Communications Manager Assistant
Online Help Notes for Hebrew and Arabic
Creating Filter Lists for a Manager
Disaster Recovery System Administration Guide
Daylight Savings Time Schedule Change
Upgrading to Cisco Unified Communications Manager from 4.x Releases Guide
Obtaining Documentation and Submitting a Service Request
Release Notes for Cisco Unified Communications Manager Release 7.0(2a)
Updated April 22, 2010
These release notes include the release notes for Cisco Unified CM 7.0(1) as well as information specific to Unified CM 7.0(2a) and discuss the following topics:
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Upgrading to Cisco Unified Communications Manager 7.0(2a)
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To view the release notes for previous versions of Cisco Unified Communications Manager, choose the Cisco Unified Communications Manager version from the following URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_release_notes_list.html.
Before you install Cisco Unified Communications Manager, Cisco recommends that you review the "Important Notes for Cisco Unified CM Release 7.0" section for information about issues that may affect your system.
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Cisco recommends that you check Cisco.com for the latest software updates to Cisco Unified Communications Manager and its applications and download and install the latest updates on your system before the deployment of your Cisco Unified Communications Manager system. For a list of commonly used URLs, see the "The Latest Software Upgrades for Unified CM 7.0 on Cisco.com" section.
Introduction
Cisco Unified Communications Manager, the call-processing component of the Cisco Unified Communications System, extends enterprise telephony features and capabilities to IP phones, media processing devices, voice-over-IP (VoIP) gateways, mobile devices, and multimedia applications.
Cisco Unified Communications Manager Business Edition (Unified CMBE) offers you the features and functionality of Cisco Unified Communications Manager (Unified CM) and Cisco Unity Connection on one appliance platform.
System Requirements
The following sections comprise the system requirements for this release of Cisco Unified CM .
Server Support
Cisco provides support for Cisco Unified CM Business Edition Release 7.0 on the MCS7828 server only.
Make sure that you install and configure Cisco Unified CM Release 7.0(2a) on a Cisco Media Convergence Server (MCS) or a Cisco-approved HP server configuration or a Cisco-approved IBM server configuration.
To find which MCS are compatible with Cisco Unified CM Release 7.0(2), refer to the Supported Servers for Cisco Unified Communications Manager Releases: http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/prod_brochure0900aecd8062a4f9.html.
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Uninterruptible Power Supply
Ensure that you connect each Unified CM to an uninterruptible power supply (UPS) to provide backup power and protect your system.
Caution
Upgrading to Cisco Unified Communications Manager 7.0(2a)
The following sections contain information pertinent to upgrading to this release of Cisco Unified CM .
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Before You Begin
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To do that, open Cisco Unified Communications Manager Administration. The following information displays:
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Special Upgrade Information
This section describes how I/O throttling affects the upgrade process, identifies possible causes of slow or stalled upgrades, and provides actions you can take to speed up the upgrade.
Caution
If you revert to the old partition for any reason, you must perform the upgrade again. Refer to CSCsy80531 for additional options.
I/O throttling Overview
I/O throttling prevents call processing degradation during the upgrade but may cause the upgrade to take longer. I/O throttling gets enabled by default and is necessary, if you perform the upgrade during normal business hours. Be aware that the higher the call processing load on the system during the upgrade, the longer the upgrade takes.
Disabling I/O throttling
If you can perform the upgrade during a maintenance window, you can disable I/O throttling to decrease the time that it takes for the upgrade to complete.
To disable I/O throttling, use one of the following methods before you start the upgrade:
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Server Models
The server model you have also impacts the upgrade speed. Upgrades on servers that have SATA hard drives, such as MCS-7816, MCS-7825, MCS-7828, take longer than servers with SAS/SCSI hard drives, such as MCS-7835 and MCS-7845.
Write-Cache
A disabled write-cache on the server also causes the upgrade process to run more slowly. Multiple factors can cause the write-cache to get disabled, including dead batteries on older servers.
Before starting an upgrade, verify the status of the write-cache on the MCS-7828-H4 and MCS-7835/45 disk controllers. You do not need to verify the write-cache status on the MCS-7816, MCS-7825, or other MCS-7828 servers. To verify write-cache status, access the Cisco Unified Operating System Administration, and choose Show > Hardware.
If you determine that your write-cache is disabled because of a dead battery, you need to replace the hard disk controller cache battery. Follow your local support procedures to get this battery replaced.
See the following examples of output from the Show > Hardware menu for details on determining the battery and write-back cache status.
The following example shows write-cache enabled. The example indicates that 50 percent of the cache is reserved for write and 50 percent of the cache is reserved for read. If the write-cache was disabled, 100 percent of the cache would be reserved for read or the Cache Status would not equal "OK". Also, the battery count equals "1". If the controller battery was dead or missing, it would indicate "0".
Example 1-1 7835/45-H1, 7835/45-H2, 7828-H4 Servers with Write-Cache Enabled
-------------------------------RAID Details :Smart Array 6i in Slot 0Bus Interface: PCISlot: 0Cache Serial Number: P75B20C9SR642PRAID 6 (ADG) Status: DisabledController Status: OKChassis Slot:Hardware Revision: Rev BFirmware Version: 2.80Rebuild Priority: LowExpand Priority: LowSurface Scan Delay: 15 secCache Board Present: TrueCache Status: OKAccelerator Ratio: 50% Read / 50% WriteTotal Cache Size: 192 MBBattery Pack Count: 1Battery Status: OKSATA NCQ Supported: FalseThe following example indicates that the battery status is enabled and that the the write-cache mode is enabled in (write-back) mode.
Example 1-2 7835/45-I2 Servers with Write-Cache Enabled
----------RAID Details :Controllers found: 1----------------------------------------------------------------------Controller information----------------------------------------------------------------------Controller Status : OkayChannel description : SAS/SATAController Model : IBM ServeRAID 8kController Serial Number : 20ee0001Physical Slot : 0Copyback : DisabledData scrubbing : EnabledDefunct disk drive count : 0Logical drives/Offline/Critical : 2/0/0---------------------------------------------------Controller Version Information---------------------------------------------------BIOS : 5.2-0 (15421)Firmware : 5.2-0 (15421)Driver : 1.1-5 (2412)Boot Flash : 5.1-0 (15421)---------------------------------------------------Controller Battery Information---------------------------------------------------Status : OkayOver temperature : NoCapacity remaining : 100 percentTime remaining (at current draw) : 4 days, 18 hours, 40 minutes---------------------------------------------------Controller Vital Product Data---------------------------------------------------VPD Assigned# : 25R8075EC Version# : J85096Controller FRU# : 25R8076Battery FRU# : 25R8088----------------------------------------------------------------------Logical drive information----------------------------------------------------------------------Logical drive number 1Logical drive name : Logical Drive 1RAID level : 1Status of logical drive : OkaySize : 69900 MBRead-cache mode : EnabledWrite-cache mode : Enabled (write-back)Write-cache setting : Enabled (write-back) when protected by batteryNumber of chunks : 2Drive(s) (Channel,Device) : 0,0 0,1Logical drive number 2Logical drive name : Logical Drive 2RAID level : 1Status of logical drive : OkaySize : 69900 MBRead-cache mode : EnabledWrite-cache mode : Enabled (write-back)Write-cache setting : Enabled (write-back) when protected by batteryNumber of chunks : 2Drive(s) (Channel,Device) : 0,2 0,3Important Upgrade Information
Do not upgrade Cisco Unified CMBE at the same time that the Cisco Unity Connection task Upgrade Database Statistics is running. Both processes are processor intensive, and allowing them to run simultaneously may cause the system to stop functioning and force you to restart the server.
By default, the Upgrade Database Statistics task runs at 3:30 am daily. To determine whether the task schedule has been changed, whether the task is currently running, and how long the task has recently taken to complete, log on to Cisco Unity Connection Administration. Click Tools > Task Management > Update Database Statistics.
The Task Definition Basics page displays a history of when the task started and when it completed. If the Time Started column has a value and the Time Completed column does not, the task is currently running.
If you must run the upgrade at a time that could overlap with the Upgrade Database Statistics task, reschedule the task to run before or after the upgrade. On the Task Definition Basics window for the task, click Edit > Task Schedule.
Do not reschedule the task to run during normal business hours. When the upgrade is complete, reset the schedule to the default settings.
Upgrade Paths to Cisco Unified Communications Manager 7.0(2a)
For information about supported Cisco Unified CM upgrades, see the Cisco Unified Communications Manager Software Compatibility Matrix at the following URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.htmlOrdering the Upgrade Media
To upgrade to Cisco Unified CM Release 7.0(2a), use the Product Upgrade Tool (PUT) to obtain a media kit and license or to purchase the upgrade from Cisco Sales.
To use the PUT, you must enter your Cisco contract number (Smartnet, SASU or ESW) and request the DVD/DVD set. If you do not have a contract for Cisco Unified Communications Manager, you must purchase the upgrade from Cisco Sales.
For more information about supported Cisco Unified CM upgrades, see the Cisco Unified Communications Manager Software Compatibility Matrix at the following URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html
See the "Software Upgrades" chapter of the Cisco Unified Communications Operating System Administration Guide.
Upgrading from Unified CM 5.1(3)
The following message displays when you attempt to upgrade from Unified CM 5.1(3) by using an SFTP/FTP server installed on Windows,
"The directory was located and searched but no valid options or upgrades were available. Note, a machine cannot be downgraded so option and upgrade files for previous releases were ignored."
To correct this problem, perform the following steps.
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Step 2
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A new directory, cisco-ipt-k9-patch7.0.2.10000-12, now exists.
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Upgrading from Unified CM 6.0.(1) or Later [Except 6.1(3x)] to Unified CM 7.0(2a) by Using the UCSInstall File
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Because of its size, the UCSInstall iso file, UCOS_7.0.2.20000-5.sgn.iso, comprises two parts:
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Procedure
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cat UCSInstall_UCOS_7.0.2.20000-5.sgn.iso_part1of2 UCSInstall_UCOS_7.0.2.20000-5.sgn.iso_part2of2 > UCSInstall_UCOS_7.0.2.20000-5.sgn.iso
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COPY /B UCSInstall_UCOS_7.0.2.20000-5.sgn.iso_part1of2+UCSInstall_UCOS_7.0.2.20000-5.sgn.iso_part2of2 UCSInstall_UCOS_7.0.2.20000-5.sgn.iso
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03dcc9defcef6ba3d1196ea4820c7eae UCSInstall_UCOS_7.0.2.20000-5.sgn.iso
Upgrading From an Engineering Special
If you want to upgrade to Cisco Unified CM 7.0(2a) and you are currently running an Engineering Special (ES), contact TAC to obtain the fixes that are included in the ES that you currently use.
The Latest Software Upgrades for Unified CM 7.0 on Cisco.com
You can access the latest software upgrades for Unified CM 7.0 on Cisco.com.
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Download Locale Installer, Personal Assistant, and Cisco Security Agent
To download Unified Commuications Manager Updates, Locale Installer, Personal Assistant, and Cisco Security Agent, follow this procedure.
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Download Phone Firmware
To download phone firmware, follow this procedure.
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Related Documentation
The view documentation that supports Cisco Unified CM Release 7.0(x), go to http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Limitations and Restrictions
A list of compatible software releases represents a major deliverable of Cisco Unified Communications Manager System testing. The recommendations, which are not exclusive, represent an addition to interoperability recommendations for each individual voice application or voice infrastructure product.
For a list of software and firmware versions of IP telephony components and contact center components that were tested for interoperability with Cisco Unified Communications Manager 7.0(2a) as part of Cisco Unified Communications System Release 7.0 testing, see
http://www.cisco.com/go/unified-techinfo
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Important Notes for Cisco Unified CM Release 7.0(2x)
The following section contains information about caveats that Cisco Unified CM Release 7.0(2x) resolves as well as other information important to users.
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Considerations for LDAP Port Configuration
When you configure the LDAP Port field in the LDAP Authentication window in Cisco Unified CM Administration, you specify the port number that the corporate directory uses to receive LDAP requests. How your corporate directory is configured determines which port number to enter in this field. For example, before you configure the LDAP Port field, determine whether your LDAP server acts as a Global Catalog server and whether your configuration requires LDAP over SSL. Consider entering one of the following port numbers:
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LDAP Port For When the LDAP Server Is Not a Global Catalog Server
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LDAP Port For When the LDAP Server Is a Global Catalog Server
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Use Microsoft Outlook to Receive Cisco Unified Communications Manager Licenses
When you obtain a license file from the Product License Registration window on www.cisco.com, the system sends the license file(s) to you via e-mail by using the e-mail ID that you provided. When you receive license files from e-mail clients other than Microsoft Outlook, for example, Microsoft Entourage, additional characters may exist in the license file, which can prevent you from being able to upload the license file in Cisco Unified Communications Manager Administration. To avoid this issue, Cisco recommends that you use Microsoft Outlook when you receive license files for Cisco Unified Communications Manager.
If you obtained a license file with additional characters in it, perform the following procedure:
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For More Information
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CSCsy55157 Timezone Change and Reboot Caused Some Components to be Out Of Service
When the timezone gets changed to "America/Argentina/Ushuaia", and the system gets rebooted some important components are out-of-service.
Cause: The JRE upgrade upgraded the Olson version to 2008i.
The release of Cisco Unified Communications Manager Release 7.0(2a) resolves this problem.
CSCsy25150 Unified CM Does Not Send Daylight Saving Time Updates
Cisco Unified Communications Manager Release 7.0(2) did not send Daylight Savings Time updates to Cisco IP Phones.
For important information about this issue, see the Field Notice at: http://www.cisco.com/en/US/customer/ts/fn/632/fn63213.html
CSCsx94914 Disable NonRegistered SCCP KeepAlives Service Parameter Forced to False
On systems that were upgraded to an Engineering Special (ES) or Unified CM release that resolves CSCsa67496, when TCP sessions to TCP port 2000 get initiated and then abandoned, the sessions remain in the established state on the server because ccm.exe never closes the session. This causes a TCP connection leak and a memory leak, which results in low virtual memory.
In Cisco Unified Communications Manager Release 7.0(2a), the Disable NonRegistered SCCP KeepAlives service parameter gets forced to False so the leaks do not occur.
ASCII Name Displays Instead of Unicode Name
Despite the fact that the User Locale configured on the device is Japanese on both IP phones, under the following conditions, the caller IP phone displays the called party name in English.
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Workaround
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Increase of Voice Mail Ports in Cisco Unified Communications Manager Administration
Cisco increased the number of voice mail ports that you can configure in Cisco Unified Communications Manager Administration. You can configure up to 999 ports, although the Cisco Unified Communications Manager Administration documentation states that you can configure a maximum of 144 ports.
Caveats Resolved in Unified CM 7.0(2x)
AppInstall
CSCsy80531 CUCM-BE upgrade can result in lost ringtone/tftpdata files,
Attendant Console
CSCsu54774 Line status info (CFA icon) not updated in real-time for AC client
CSCsv27446 Attendant Console calls stuck in queue, all calls routed to always route"
AXL
CSCsl26059 AXL logs show InvocationTargetException for requests.
CSCsw14260 getPhone AXL request throws error for Unified CM 7.0 phones with CAPF.
Backup-Resotre
CSCsv34475 Backup fails on Linux OpenSSH based SFTP servers.
BPS Bat
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CCM Serviceability
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CPI Certificate Management
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CPI Service Manager
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Database Administration
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Database IDS
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Dialed Number Analyser
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Directory
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CM Database
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Extension Mobility
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IMS
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IPMA Service
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Media Storage Application
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Personal Directory
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TAPI SDK
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QED
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QRT
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RTMT
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SDL
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Security
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Serve Web Pages
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SMDI Service
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Syslog
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TAPI SDK
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Voice SIP Stack
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Important Notes for Cisco Unified CM Release 7.0
The following section contains information about caveats that the previous release of Cisco Unified CM Release 7.0 resolves.
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Do Not Upgrade Cisco Unified CMBE When Cisco Unity Connection Upgrade Database Statistics Task is Running
Because both processes are processor intensive, if you allow them to run simultaneously the system may stop functioning and force you to restart the server.
The Upgrade Database Statistics task runs daily at 3:30 AM daily. To determine whether the task schedule has been changed, whether the task is currently running, and how long the task has recently taken to complete complete the following steps.
Step 1
Step 2
The Task Definition Basics page displays a history of when the task started and when it completed. If the Time Started column has a value and the Time Completed column does not, the task is currently running.
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Do not reschedule the task to run during normal business hours. When the upgrade is complete, reset the schedule to the default settings.
Cisco Extension Mobility Feature Safe Enhancements Require Cisco Unified Communications Manager 7.0 Device Package
To use the functionality that is described in the "Cisco Extension Mobility Feature Safe" section and in the "Cisco Extension Mobility" chapter in the Cisco Unified Communications Manager Features and Services Guide, you must install the Cisco Unified Communications Manager 7.0 device package that supports Cisco Extension Mobility feature safe when it becomes available on the Cisco Unified IP Phone software download site. For information on how to access the device package, refer to the "Download Phone Firmware" section. For information on how to install the device package, refer to the readme document that posts with the device package on the software site.
Cisco Unified Communications Manager Attendant Console Plug-in
If you upgraded Cisco Unified Communications Manager to release 7.0(2x), you can download the Cisco Unified Communications Manager Attendant Console plug-in. Cisco does not support the Cisco Unified Communications Manager Attendant Console with new installations of Cisco Unified Communications Manager 7.0(2x), and the plug-in does not display in the Find and List Plugins window in Cisco Unified Communications Manager Administration.
If you reinstall Cisco Unified Communications Manager 7.0 on a server after an upgrade to 7.0, the Cisco Unified Communications Manager Attendant Console plug-in does not display in Cisco Unified Communications Manager Administration on that server after you install 7.0.
Cisco recommends that you save the plug-in to a location on a PC that you will remember in case you cannot access Cisco Unified Communications Manager Administration.
Installation Note for CTL Client 5.0 Plug-In
If you are upgrading to the CTL Client 5.0 plug-in, you first need to remove eToken Run Time Environment 3.00 by performing the following steps:
Procedure
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Installation Note for Windows 2000 Users
If you are running Windows 2000 on your workstation or server, you must download Windows Installer 3.0 updates to correctly install CTL Client plug-ins. You can obtain Windows Installer 3.0 at the following URL:
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Windows Installer 3.0 requires validation. Follow the instructions to have your PC validated; then, install Windows Installer 3.0; reboot your machine, if necessary, and proceed with CTL Client installation.
Error 444 Displays When You Add or Edit Nokia s60 Devices After You Upgrade to Cisco Unified CM 7.0
Error 444 message displays in each of the two scenario circumstances that follow.
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Follow one of these suggestions.
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Serviceability Session Timeout Not Graceful
When a session has been idle for more than 30 minutes, the Cisco Unified Serviceability user interface allows you to make changes before indicating that the session has timed out and redirecting you to the login window. After you log in again, you may have to repeat those changes. This behavior occurs in the Alarm, Trace, Service Activation, Control Center, and SNMP windows.
Workaround
If you know that the session has been idle for more than 30 minutes, log out by using the Logout button before making any changes in the user interface.
RTMT Requirement When Cisco Unified Communications Manager Is Upgraded
If you are running the Cisco Unified Communications Real-Time Monitoring Tool (RTMT) client and monitoring performance counters during a Cisco Unified Communications Manager upgrade, the performance counters will not update during and after the upgrade. To continue monitoring performance counters accurately after the upgrade completes, you must either reload the RTMT profile or restart the RTMT client.
User Account Control Pop-up Window Displays During Installation of RTMT
When you install RTMT on the Microsoft Vista platform, the system displays the User Account Control pop-up window to indicate that an unidentified program wants access to your computer. This occurs because of a limitation in the InstallAnywhere software. This one-time pop-up displays only when you are installing RTMT. Choose Allow to continue.
For Serviceability, the Administrator That is Created During Installation Must Not Be Removed
Removing the Administrator that is created during installation or upgrade can cause communication with remote nodes via Serviceability Administration to fail.
Best Practices for Assigning Roles to Serviceability Administrators
Cisco recommends that you configure application users, rather than end users, to access remote nodes to perform such tasks as starting and stopping services. Starting and stopping services requires that the Standard SERVICEABILITY Administration and Standard RealtimeAndTraceCollection roles be assigned.
Serviceability Not Always Accessible from OS Administration
In some scenarios, you cannot access Cisco Unified Serviceability from Cisco Unified OS Administration. The page displays a "Loading, please wait" message indefinitely.
If the redirect fails, log out from Cisco Unified OS Administration, select Cisco Unified Serviceability from the navigation menu, and log in to Cisco Unified Serviceability.
CiscoTSP Limitations on Windows Vista Platform
Always perform the first-time installation of the CiscoTSP and Cisco Unified Communications Manager TSP Wave Driver on a Vista machine as a fresh install.
If secure connection to Cisco Unified Communications Manager is to be used, turn off the Windows firewall.
If Cisco Unified Communications Manager TSP Wave Driver is used for inbound audio streaming, turn off the Windows firewall.
If Cisco Unified Communications Manager TSP Wave Driver is used for audio streaming, disable all other devices in the "Sound, video and game controllers" group.
Changes to Cisco Extension Mobility After Upgrade
If you chose a user created profile from the Log Out Profile drop-down list on the Phone Configuration window and checked the Enable Extension Mobility check box, the settings in that profile become the permanent settings on the phone after an upgrade from Cisco Unified CM 4.x or 5.x to Cisco Unified Communications Manager 6.1(1x).
CSCsr95074 CLI Command to Set IOWAIT Threshold Added
Before you begin an upgrade, use RTMT , during off hours, to monitor the IOWAIT percentage. If it averages above 10 percent over 10 minutes, use the new CLI command utils iothrottle threshold low <new iowait val> to set the IOWAIT number to just above the 10-minute average.
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Three new CLI commands exist:
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Cisco CallManager Service Stops After Upgrade to Cisco Unified Communications Manager Release 7.0
After you upgrade to Cisco Unified Communications Manager 7.0 from a compatible Cisco Unified CM 5.X or 6.X release, the Cisco CallManager service does not automatically run, even though Cisco Unified Serviceability shows that the Cisco CallManager service is activated.
Immediately after you complete the upgrade to Cisco Unified Communications Manager 7.0, upload the software feature license that is required for Cisco Unified Communications Manager 7.0 in Cisco Unified Communications Manager Administration and restart the Cisco CallManager service in Cisco Unified Serviceability. Until you perform these tasks, devices fail to register with Cisco Unified Communications Manager 7.0.
For more information on licensing, refer to the licensing chapters in the Cisco Unified Communications Manager Administration Guide and the Cisco Unified Communications Manager System Guide.
CSCs096536—Cisco Extension Mobility Service Is Disabled, But You Can Still Get Service on Phone via Service URL
If you uncheck the Enable check box in the Phone Services Configuration window for the Cisco Extension Mobility service, restart the Cisco TFTP service, and reset the phone after you enable, configure, subscribe the phone to the Cisco Extension Mobility service, and add the service URL for the Cisco Extension Mobility service in Cisco Unified Communications Manager Administration, the phone displays the message, "Service not configured," although you can still see the Cisco Extension Mobility service and log in to the phone via the service URL.
To address this issue, perform one of the following tasks:
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After you perform the task, restart the Cisco TFTP service and reset the device for the changes to take effect.
Do Not Log On To the Console During Busy Hours
Cisco does not recommend logging on to the console during busy hours because additional CPU resources get consumed. This can lead to Code Yellow or Code Red alarms depending on the tasks that are being performed and the CPU that is utilized to perform those tasks. Cisco recommends that Console usage (remote or local) should get used to do maintenance or upgrades during Maintenance windows.
Important Information about Delete Transaction by Using Custom File in BAT
Do not use the insert or export transaction files that are created with bat.xlt for the delete transaction. Instead, you must create a custom file with the details of the records that need to be deleted. Use only this file for the delete transaction. In this custom delete file, you do not need a header, and you can enter values for name, description, or user.
Cisco Unified Communications Manager Does Not Support Recovery of Administration or Security Passwords
Cisco Unified Communications Manager does not support recovery of administration or security passwords. If you lose these passwords, you must reset the passwords, as described in the Cisco Unified Communications Operating System Administration Guide.
The Cisco Unified Communications Operating System Administration Guide includes the section, "Recovering the Administrator or Security Passwords," instead of "Resetting the Administrator or Security Passwords." Access the "Recovering the Administrator or Security Passwords" section to reset the passwords.
Resolving Interoperability Issues for Calling Party Normalization and Cisco Unity Connection
Cisco Unified Communications Manager 7.0 supports the international escape character +, as described in the "International Escape Character + Support" section; however, Cisco Unity Connection does not support this character. Because this application does not support the +, you must ensure that calls to Cisco Unity Connection do not contain the +, which ensures that voice-messaging features work as expected.
If you configure the + for the incoming prefix settings in Cisco Unified Communications Manager Administration to globalize the calling party number, the + gets inserted as a prefix to an incoming calling party number on a H.323, MGCP, or SIP gateway (or trunk, if applicable). If you configure calling party transformations, the device can localize the calling party number to transform the number to display differently than the globalized version. For example, a call from the North American Numbering Plan arrives as a 10-digit calling party number, 2225551234. Cisco Unified Communications Manager prefixes +1 to the calling party number to display the E.164 formatted number as +12225551234. On a phone in North America, Cisco Unified Communications Manager uses a calling party transformation to convert +12225551234 to 10 digits before the number displays on the phone; on a phone outside of North America, Cisco Unified Communications Manager may transform the number to only strip the + and to prefix the 00, as in 0012225551234.
For Cisco Unity Connection to work as expected, treat this application as a device and configure calling party transformations that ensure that the + does not get sent to this voice-messaging application. If the Cisco Unity Connection server uses a North American-based dial plan, localize the calling party number to NANP format before Cisco Unity Connection receives the calling party number. Because no calling party transformation options exist in Cisco Unified Communications Manager Administration for voice-messaging ports, make sure that you configure the calling party number transformations in the device pool that is associated with the voice-messaging ports. To localize the calling party number, also consider prefixing access codes, so the voice-messaging application easily can redial the number for certain features, such as Live Reply. For example, you can convert +12225551234 to 912225551234, and you can convert international number, +4423453456, to include the international escape code, 90114423453456.
For more information on localizing the calling party number, see the "Calling Party Normalization" section and the "Calling Party Normalization" chapter in the Cisco Unified Communications Manager Features and Services Guide.
Restoring Deleted Enterprise Cisco Unified IP Phone Services
Cisco Unified Communications Manager 7.0 automatically installs the following enterprise Cisco Unified IP Phone services during the Cisco Unified Communications Manager 7.0 installation/upgrade:
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You can customize, enable/disable, or delete these enterprise services, depending on the requirements for your system. For example, Cisco Unified Communications Manager disables the Intercom Calls service by default, but, if you want to do so, you can enable this service in the IP Phone Services Configuration window. Likewise, for example, you can update the Service URL field for the Corporate Directory service, so Cisco Unified Communications Manager points to your corporate directory server.
Cisco Unified Communications Manager Administration does not prevent you from deleting enterprise Cisco Unified IP Phone services. If you delete an enterprise Cisco Unified IP Phone service, you can restore the service by issuing the commands in Table 2 in the Command Line Interface (CLI). For information on how to start a CLI session, refer to Command Line Interface Reference Guide for Cisco Unified Solutions. For more information on Cisco Unified IP Phone services, refer to the Cisco Unified Communications Manager Administration Guide, the Cisco Unified Communications Manager System Guide, and the "Enhanced IP Phone Services" section.
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Clarification for Call Park Configuration
Consider the following information when you configure Call Park:
Call Park numbers cannot overlap between Cisco Unified Communications Manager servers. Ensure that each Cisco Unified Communications Manager server has its own unique number range.
Call Park numbers may have an associated partition that restricts access to the Call Park numbers and prevents retrieval of parked calls. If partitions are used to restrict access to Call Park numbers, you must define a unique call park number or range of call park extension numbers for each partition in Cisco Unified Communications Manager Administration.
When the end user invokes Call Park, Cisco Unified Communications Manager attempts to find an available Call Park number from a Call Park partition that is currently accessible via the calling search space for the party that invoked Call Park.
Device Defaults Configuration Window Inaccurately Displays Only SCCP for the Cisco Unified IP Phone 7914 Expansion Module
Although the Device Defaults Configuration window in Cisco Unified Communications Manager Administration displays SCCP as the only supported protocol for the 7914 14-Button Line Expansion Module field, the Cisco Unified IP Phone Expansion Module can support either SCCP or SIP. For the 14-Button Line Expansion Module field, the default device load that displays in the Load Information field supports both protocols.
Viewing Privileges for Roles in Cisco Unified Communications Manager Administration
The Role Configuration window in Cisco Unified Communications Manager Administration displays the privileges for each standard role. To access the Role Configuration window, find the role by choosing User Management > Role; when the Find and List Roles window displays, click Find. Click the link for the standard role that you want to view. After the Role Configuration window displays, you can view the privileges in the Resource Access Information pane.
Serviceability Limitation When You Modify IP Addresses
When you modify the IP Address field, you cannot access the RTMT profiles, custom counters, custom alerts, and generic queries for Trace and Log Collection Tool (TLC) for that server.
You should manually remove any RTMT profiles, custom counters, custom alerts, and generic queries for Trace and Log Collection Tool (TLC) that were set for the old IP Address. When you modify the IP Address field, you will need to re-create the RTMT profile, custom counters, custom alerts, and generic queries for TLC the next time that you log in to the server on RTMT.
Cisco AMC Service includes the user-configurable service parameters, Primary Collector, and Failover Collector. These service parameters use Host Name/IP Address to designate the primary and failover AMC server. If you change the IP address of the AMC primary collector or failover collector, you should check these service parameters and update them accordingly.
Cisco Serviceability Reporter service includes the user-configurable service parameter, RTMT Reporter Designated Node. This service parameter uses Host Name/IP Address to designate the node on which RTMTReporter runs. If you changed the IP address of the RTMT Reporter Designated Node, you should check this service parameter and update it accordingly.
Browser Requirements
The following browser requirements apply to Cisco Unified Communications Manager Administration, Cisco Unified Serviceability, Bulk Administration Tool, Cisco Unified Communications Operating System, Disaster Recovery System, and Cisco Unified Reporting:
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The preceding GUIs do not support the buttons or browser controls in your browser. Do not use the browser buttons or browser controls (for example, the Back button) when you perform configuration tasks.
Custom Background Images for Cisco Unified IP Phone 7906G and 7911G
Phone background images may not display properly on the Cisco Unified IP Phone 7906G and 7911G with languages that use large fonts, such as Chinese, Japanese, and Korean. To modify a background image for proper display, follow these guidelines:
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Upload the image files to %TFTPPATH%\Desktops\95x28x1.
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For more information, see the "Creating Custom Background Images" section in the Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified Communications Manager 7.0.
Software Feature License
When you upgrade from an earlier release of Cisco Unified Communications Manager to Release 7.0(2x), you must download and install a software feature license to activate the new features. For instructions about how to obtain and install a software feature license, see the "License File Upload" chapter in the Cisco Unified Communications Manager Administration Guide.
Making Configuration Changes During an Upgrade
This section describes the restrictions that apply to the configuration and provisioning changes that you can make during an upgrade.
Administration Changes
The administrator must not make any configuration changes to Cisco Unified Communications Manager during an upgrade. Configuration changes include any changes that you make in Cisco Unified Communications Manager Administration, Cisco Unified Serviceability, and the User Option pages.
Any configuration changes that you make during an upgrade could get lost after the upgrade completes, and some configuration changes can cause the upgrade to fail.
For Cisco Unified Communications Manager Release 7.0(2x), this restriction applies to upgrades from 4.x, 5.x, and 6.x releases.
For upgrades from Cisco Unified Communications Manager Release 4.x, you must discontinue all configuration activity before you run the Data Migration Assistant (DMA).
For upgrades from Cisco Unified Communications Manager Release 5.x and 6.x, you must discontinue all configuration activity before you upgrade to the new release by using either Cisco Unified Communications Operating System Administration or the Command Line Interface.
User Provisioning
For upgrades from Cisco Unified Communications Manager Release 4.x and 5.x, any provisioning that the end user performs to user-facing features after the upgrade begins could get lost.
For upgrades from Cisco Unified Communications Manager Release 6.x, changes that are made to the following user-facing features get preserved after the upgrade completes:
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Cisco Firmware Update CD (FWUCD)
The Cisco Firmware CD is updated periodically. You can find information and download the CD from http://tools.cisco.com/support/downloads/go/InterfaceModuleSWT.x?mdfid=281941895&mdfLevel=null&treeName=Voice+and+Unified+Communications&modelName=Cisco+Unified+Communications+Manager+Version+7.0&treeMdfId=278875240&hybrid=Y&imst=N.
To see the latest FWUCD,
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The updates are listed.
The readme file lists all of the caveats that are resolved in the firmware update.
For information about the utils dbreplication clusterreset, utils dbreplication dropadmindb, and utils dbreplication forcedatasyncsub commands, see the Command Line Interface Reference Guide for Cisco Unified Communications Solutions Release 7.0(1) document at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cli_ref/7_0_1/cli_ref.html.
New and Changed Information
No new and changed information exists for Unified CM 7.0(2a).
The following section contains information that is new or changed for the 7.0 release of Cisco Unified Communications Manager.
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Installation, Upgrade, Migration, and Disaster Recovery
This following sections describe the changes that were made to the installation, upgrade, and disaster recovery procedures in Cisco Unified Communications Manager 7.0(x):
Disaster Recovery System
In Release 7.0, the Disaster Recovery System automatically backs up the backup device that you have configured in the Select Backup Device area of the Backup Device List window and the scheduled backups that you configured on the Schedule List window when you back up your system. When you perform a restore, the system restores the backup device and schedule, so you do not have to reconfigure those settings.
The Disaster Recovery System also provides status of the current restore procedure on the Restore Status window.
GUI Changes
The Restore Status window in the Disaster Recovery System contains a new Status column. This column shows the status of the restoration in progress, including the percentage of completion of the restore procedure. To access the Restore Status window, choose Restore > Status.
For More Information
For more information on the Disaster Recovery System, refer to the Disaster Recovery System Administration Guide.
Installation, Upgrade, and Replacement
This section contains information about installation, upgrade, and replacement changes for this release:
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Cisco Unified Communications Operating System Administration GUI
This section describes changes to the Cisco Unified Communications Operating System Administration GUI.
Show IP Preferences
Cisco Unified Communications Operating System Administration contains a new window that displays a list of registered ports that the system can use. For a description of the fields in the IP Preferences window, see Table 3.
GUI Changes
To access the IP Preferences window from the Cisco Unified Communications Operating System Administration window, choose Show > IP Preferences.
For More Information
Refer to the Cisco Unified Communications Operating System Administration Guide.
Command Line Interface
This section provides information about the following CLI commands that are new or changed for Cisco Unified Communications Manager Release 7.0(x). For more information about command syntax and parameters, see the Command Line Interface Reference Guide for Cisco Unified Solutions.
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For the current CLICisco Unified Communications Manager Bulk Administration Guide session, this command turns automatic pagination On or Off.
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This command displays the status of automatic CLI pagination.
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This commands sets the network host name and then causes a restart of the system.
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If NTP is not already running, this command starts it.
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This command restarts the NTP service.
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This commands redirects where the system boot output gets sent.
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This command starts a new upgrade wizard or assumes control of an existing upgrade wizard. The wizard prompts you for the location of the upgrade file.
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This command collects all the files that are required for CSA diagnostics and assembles them ino a single CSA diagnostics file. You can retrieve this file by using the file get command.
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This command stops all SNMP agents that the hardware vendor provides.
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This command displays the list of ports that have been requested to be opened or translated in the firewalls. For a description of the show network ipprefs command output, see the "Show IP Preferences" section.
Cisco Unified Communications Manager Administration
This section contains information on the following topics:
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New and Updated Enterprise and System Parameters
The following sections contain information on new and updated enterprise and service parameters:
Enterprise Parameters
To access the enterprise parameters in Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters. To display the help for the enterprise parameter, click the name of the enterprise parameter in the window.
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Service Parameters
To access the service parameters in Cisco Unified Communications Manager Administration, choose System > Service Parameters. Choose the server and the service name that the parameter supports. For some parameters, you may need to click Advanced to display the service parameter. To display the help for the service parameter, click the name of the service parameter in the window:
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Menu Changes
This section contains information on the following menus in Cisco Unified Communications Manager Administration:
Main Window
If you have a Cisco Unified Presence server that is configured as part of the Cisco Unified Communications Manager, the main Cisco Unified Communications Manager Administration window displays a link to the Cisco Unified Presence publisher server.
To access Cisco Unified PresenceAdministration, click the link to the Cisco Unified Presence publisher server.
System
The System menu provides the following new settings:
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Call Routing
The Call Routing menu provides the following new and updated settings:
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Media Resources
The Media Resources menu displays the following new and updated settings.
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Voice Mail
The Voice Mail menu displays the following new and updated settings.
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Device
The Device menu displays the following new and updated settings.
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Application
No updates or new fields exist for this menu.
User Management
The User Management menu provides the following updates:
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Bulk Administration
The Bulk Administration menu supports the following updates:
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Cisco Unified Communications Manager Features and Applications
This section contains information on the following Cisco Unified Communications Manager Administration features and applications:
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Busy Lamp Field Pickup
The Busy Lamp Field (BLF) Pickup feature adds call pickup capability to BLF SpeedDial buttons. When enabled, this feature alerts a user when a BLF SpeedDial destination gets an incoming call, so the user can pick up the call. Call pickup groups control which phones a user can monitor and access. A call pickup group can now include a hunt pilot to support line group pickup.
The busy lamp field indicates the line state at the remote device. An animated icon, LED appearance, and optional tone indicate BLF alerting. You can enable audible alerts at the system and device level.
An alerting call state makes the BLF Pickup button function available. When the user presses the BLF Pickup button, the phone picks up the call.
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After call pickup, the BLF Pickup button status reverts to the current status for the monitored destination: idle, busy, or DND (when enabled with the "BLF Status Depicts DND" service parameter).
You must modify the standard line button template to include the BLF SD option for users to invoke the BLF pickup feature. See "Configuring a Customized Phone Button Template for BLF SpeedDial Buttons" in the "Presence" chapter for more information.
The following phones that are equipped with BLF line buttons support the BLF pickup feature: Cisco Unified IP Phone 7931, Cisco Unified IP Phone 7941, Cisco Unified IP Phone 7961, Cisco Unified IP Phone 7970, and Cisco Unified IP Phone 7971. The Cisco Unified IP Phone Expansion Module 7914 supports this feature when it connects to one of these phones.
Adding Call Pickup to a BLF SpeedDial
Using a template that supports BLF SD, configure the BLF SpeedDial and enable call pickup for that destination in Cisco Unified Communications Manager Administration. See "Configuring BLF/SpeedDial buttons" for how to configure BLF speed dials.
You must also assign a subscriber calling search space to the monitoring device, or the user does not receive BLF notifications. See "Configuring and Applying the SUBSCRIBE Calling Search Space" for more information.
See "Cisco Unified Communications Manager Administration Configuration Tips" section for more information about configuring call pickup groups, calling search spaces, and hunt pilots to support the BLF Pickup feature.
Cisco Unified Communications Manager Administration Configuration Tips
Use the following tips to configure BLF pickup in Cisco Unified Communications Manager Administration:
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The following phone vonfiguration parameters control BLF pickup settings.
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Service Parameter and Enterprise Parameter Changes
The following service parameters control BLF pickup audible alerts for your system.
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Installation/Upgrade (Migration) Considerations
BLF Pickup, a system feature, comes standard with Cisco Unified Communications Manager software. After you install Cisco Unified Communications Manager, you must configure BLF pickup settings in Cisco Unified Communications Manager Administration to enable the feature.
Serviceability Considerations
No changes for serviceability exist for this feature.
BAT Considerations
BAT supports exports and import of this feature as part of the export/import phones transaction.
BAT administrators can configure BLF pickup in the Busy Lamp Field Speeddial Configuration window. BAT administrators can set BLF pickup audible alerts for a device in the Phone Template Configuration window, through the Update phones functionality in BAT, or through the BAT.xlt (CSV file) and create file format options at the BAT GUI.
CAR/CDR Considerations
No changes for CAR and CDRs exist for this feature.
Security Considerations
To prevent unauthorized monitoring/pickup of user DNs, only administrators can configure BLF Speed Dials and enable call pickup. Administrators must ensure that the watcher is authorized to monitor a destination that is configured as a BLF/SpeedDial button.
CTI Considerations
The AXL add/update/get phone API supports the optional tag `BLFSdOptionBitMask' (blfSpeedDial.BlfSdOptionBitmask) under the parent tag `busyLampField.' The default specifies 0.
The AXL add/update/get phone API supports the optional tags `ringSettingIdleBLFAudibleAlert' (Device.tkBLFAudibleAlerting_Idle) and `ringSettingBusyBLFAudibleAlert' (Device.tkBLFAudibleAlerting_Busy) under the parent tag `busyLampField.' The default specifies 2.
User Tips
The BLF Pickup line button identifies the BLF pickup feature on your phone.
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This feature adds a flashing "alerting" status icon (see the following example) to the existing BLF status icons: busy, idle, and DND (when configured with the BLF Status Depicts DND service parameter).
Phone users can enable or disable all audible phone alerts, including BLF pickup, with the DND softkey at the phone or the DND setting (when available) in the Cisco Unified CM User Options Device window.
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Call Forward All Loop Prevention and Breakout
Cisco Unified Communications Manager prevents Call Forward All activation on the phone when a Call Forward All loop is identified. For example, Cisco Unified Communications Manager identifies a call forward loop when the user presses the CFA softkey on the phone with directory number 1000 and enters 1001 as the CFA destination, and 1001 has forwarded all calls to directory number 1002, which has forwarded all calls to directory number 1003, which has forwarded all calls to 1000. In this case, Cisco Unified Communications Manager identifies that a loop occurs and prevents CFA activation on the phone with directory number 1000.
Call Forward All loops do not impact call processing because Cisco Unified Communications Manager supports CFA loop breakout, which ensures that if a CFA loop is identified, the call goes through the entire forwarding chain, breaks out of the Call Forward All loop, and completes as expected, even if CFNA, CFB, or other forwarding options are configured along with CFA for one of the directory numbers in the forwarding chain. For example, the user for the phone with directory number 1000 forwards all calls to directory number 1001, which has forwarded all calls to directory number 1002, which has forwarded all calls to directory number 1000, thus creating a CFA loop. In addition, directory number 1002 has configured CFNA to directory number 1004. The user at the phone with directory number 1003 calls directory number 1000, which forwards to 1001, which forwards to 1002. Cisco Unified Communications Manager identifies a CFA loop, and the call, which breaks out of the loop, tries to connect to directory number 1002. If the No Answer Ring Duration timer expires before the user for the phone with directory number 1002 answers the call, Cisco Unified Communications Manager forwards the call to directory number 1004.
For a single call, Cisco Unified Communications Manager may identify multiple Call Forward All loops and attempts to connect the call after each loop is identified.
Cisco Unified Communications Manager Administration Configuration Tips
If Call Forward All activation occurs in Cisco Unified Communications Manager Administration or the Cisco Unified Communications Manager User Options, Cisco Unified Communications Manager does not prevent the CFA loop.
If the same directory number exists in different partitions, for example, directory number 1000 exists in partitions 1 and 2, Cisco Unified Communications Manager allows the CFA activation on the phone.
Cisco Unified Communications Manager prevents Call Forward All loops if CFA is activated from the phone, if the number of hops for a Call Forward All call exceeds the value that is specified for the Forward Maximum Hop Count service parameter, and if all phones in the forwarding chain have CFA activated [not Call Forward Busy (CFB), Call Forward No Answer (CFNA), or any other call forwarding options]. For example, if the user with directory number 1000 forwards all calls to directory number 1001, which has CFB and CFNA configured to directory number 1002, which has CFA configured to directory number 1000, Cisco Unified Communications Manager allows the call to occur because directory number 1002 acts as the CFB and CFNA (not CFA) destination for directory number 1001.
GUI Changes
If you do not want to use the default value, configure the Forward Maximum Hop Count service parameter. See the "New and Updated Enterprise and System Parameters" section.
Service Parameter and Enterprise Parameter Changes
The Forward Maximum Hop Count service parameter, which supports the Cisco CallManager service, specifies the maximum number of call hops that can occur for a Call Forward All chain; for example, if the value of this parameter equals 7, and a Call Forward All chain occurs consecutively from directory numbers 1000 to 1007, which equals 7 hops, Cisco Unified Communications Manager prevents a phone user with directory number 2000 from activating CFA to directory number 1000 because no more than 7 forwarding hops are supported for a single call. For more information on this service parameter, including special considerations for calls that use Q.SIG trunks, click the Forward Maximum Hop Count link in the Service Parameter Configuration window in Cisco Unified Communications Manager Administration.
Installation/Upgrade (Migration) Considerations
After you install Cisco Unified Communications Manager 7.0, you can configure call forward all loop prevention and breakout.
Serviceability Considerations
The call forward all loop prevention and breakout feature relies on the Cisco CallManager service, so activate this service in Cisco Unified Serviceability.
User Tips
If the phone user activates Call Forward All in Cisco Unified CM User Options, Cisco Unified Communications Manager does not prevent the CFA loop.
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Calling Party Normalization
In line with E.164 standards, calling party normalization enhances the dialing capabilities of some phones and improves call back functionality when a call is routed to multiple geographical locations; that is, the feature ensures that the called party can return a call without modifying the directory number in the call log directories on the phone. Additionally, calling party normalization allows you to globalize and localize phone numbers, so the appropriate calling number presentation displays on the phone.
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Cisco Unified Communications Manager Administration Configuration Tips
The calling party number that displays for a shared line depends on the sequence of call control events in Cisco Unified Communications Manager. To avoid displaying an incorrect localized calling party number on a shared line, especially when the shared line occurs in different geographical locations, make sure that you configure the same Calling Party Transformation CSS for different devices that share the same line.
SIP trunks and MGCP gateways can support sending the international escape character, +, for calls. H.323 gateways do not support the +. QSIG trunks do not attempt to send the +. For outgoing calls through a gateway that supports +, Cisco Unified Communications Manager can send the + with the dialed digits to the gateway. For outgoing calls through a gateway that does not support +, the gateway strips the + when Cisco Unified Communications Manager sends the call information to the gateway.
SIP does not support the number type, so calls through SIP trunks only support the Incoming Calling Party Unknown Number Prefix settings.
A QSIG configuration usually supports a uniform dial plan. Transformation of numbers and prefixes may cause feature interaction issues if you have use QSIG.
For localizing the calling party number, the device must apply the transformation by using digit analysis. If you configure the Calling Party Transformation CSS as None, the transformation does not match and does not get applied. Ensure that you configure the Calling Party Transformation Pattern in a non-null partition that is not used for routing.
If your service provider prepends leading digits (for example, a zero) to the calling party number and you want to strip these digits before prepending other digits (for example, if the leading digits are not part of the E.164 number and you want to transform the calling party number to the E.164 format), you can enter a colon (:) followed by the number of digits that you want to strip in the Incoming Calling Party National Number Prefix, Incoming Calling Party International Number Prefix, Incoming Calling Party Unknown Number Prefix, and/or Incoming Calling Party Subscriber Number Prefix fields to ensure that Cisco Unified Communications Manager strips the leading digits before applying the prefixes to an incoming calling party number. The value that you configure before the colon (:) represents the prefix; the value that you configure after the colon (:) specifies the number of digits that you want Cisco Unified Communications Manager to strip from the calling party number before it applies the prefix.
For example, you configure +:1 in the incoming prefix fields, which alerts Cisco Unified Communications Manager to strip the first digit from the calling party number and then apply the international escape character +. If an incoming call arrives as 04423452345, Cisco Unified Communications Manager strips the first digit, in this case, zero, from the calling party number and prefixes the international escape character + to the calling party number. As a result, the calling party number gets transformed to +4423452345.
To strip digits without prefixing anything, you can configure the colon (:) in the incoming prefix fields without configuring a prefix. If you do not enter a prefix before the colon (:), Cisco Unified Communications Manager strips the number of leading digits that you specify and does not apply a prefix to the calling party number. For example, if you configure :2, Cisco Unified Communications Manager strips 2 leading digits without applying a prefix.
If you want Cisco Unified Communications Manager to strip a certain number of leading digits, and the entire number of digits for the calling party number equals or specifies less than the value that you configure, Cisco Unified Communications Manager strips all digits but still applies the prefix; that is, if you configure a prefix. For example, if you enter +1:6 in the incoming prefix fields, and the calling party number contains 6 or fewer digits, Cisco Unified Communications Manager strips all digits and applies the prefix +1.
If you configure Cisco Unified Communications Manager to strip more digits than exist in the calling party number, Cisco Unified Communications Manager clears the calling party number (makes it blank).
If you do not configure a colon (:) in the incoming prefix fields, Cisco Unified Communications Manager does not strip any digits from the calling party number.
If you configure a prefix but the calling party number that arrives is empty, Cisco Unified Communications Manager does not apply the prefix.
Cisco Unified Communications Manager can strip up to 24 digits from the calling party number. If you enter :26 in the incoming prefix fields, Cisco Unified Communications Manager Administration displays a message and does not allow the configuration.
If an error occurs when Cisco Unified Communications Manager attempts to strip the digits and apply the prefix to the calling party number, Cisco Unified Communications Manager does not manipulate the digits or apply the prefixes; instead, Cisco Unified Communications Manager uses the calling party number that arrived for the call.
GUI Changes
The following changes to the GUI apply:
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Before the call occurs, the device must apply the transformation by using digit analysis. If you configure the Calling Party Transformation CSS as None, the transformation does not match and does not get applied. Ensure that you configure the Calling Party Transformation Pattern in a non-null partition that is not used for routing.
All phone device types, CTI route points, gateways, remote destination profiles, and trunks in Cisco Unified Communications Manager Administration can localize the calling party number for themselves; therefore, you can access this setting in the following windows in Cisco Unified Communications Manager Administration: Phone (Device > Phone), CTI Route Points (Device > CTI Route Point), Gateway (Device > Gateway), Trunk (Device > Trunk), Remote Destination Profile (Device > Device Settings > Remote Destination Profile)
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Service Parameter and Enterprise Parameter Changes
Calling party normalization service parameters support the Cisco CallManager service, so before you configure calling party normalization, activate the Cisco CallManager service in Cisco Unified Serviceability. To locate the service parameters in Cisco Unified Communications Manager Administration, choose System > Service Parameters; choose the server and the Cisco CallManager service. After the parameters display, click Advanced. For information on the service parameter, click the hyperlink for the service parameter name or the question mark that displays in the upper, right corner of the window.
The following service parameters support calling party normalization (globalization of the calling party number):
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Installation/Upgrade (Migration) Considerations
After you install Cisco Unified Communications Manager 7.0, you can configure calling party normalization.
Serviceability Considerations
Calling party normalization relies on the Cisco CallManager service, so before you configure this feature, activate the service in Cisco Unified Serviceability.
BAT Considerations
You can configure the Calling Party Transformation CSS and Use Device Pool Calling Party Transformation CSS in BAT. You can also configure the incoming prefix settings.
CAR/CDR Considerations
For information on CAR support, see the "Cisco Unified Communications Manager CDR Analysis and Reporting" section.
For information on CDR support, see the "Cisco Unified Communications Manager Call Detail Records" section.
User Tips
Cisco Unified IP Phones 7906, 7911, 7931, 7961, 7962, 7965, 7970, 7971, and 7975 support calling party normalization. Depending on your configuration, a phone user may not need to edit the call log directory entry on the phone before placing a call. Depending on your configuration, the phone user may see the international escape character, +, in the call log directories on the phone.
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Cisco Emergency Responder Location Management Support in Application Server Configuration Window
Description
Cisco Unified Communications Manger 7.0 supports off-premise emergency call support in Cisco Emergency Responder 7.0.
Cisco Emergency Responder 7.0 supports Intrado V9-1-1 for Enterprise Service in the Cisco Unified Communications environment. If you subscribe to IntradoV9-1-1 for Enterprise Service, you can use Cisco Emergency Responder (ER) to simplify emergency call management. Cisco ER provides an interface that allows you to enter and synchronize on-premise and off-premise phone location information directly to the Intrado database. Cisco ER works in conjunction with Intrado to provide emergency services to phones that are located on the corporate network (on premise) and phones that are located away from the corporate network (off premise).
You must enable the Cisco Emergency Responder Location Management service in the Application Server Configuration in Cisco Unified Communications Manager Administration. When you enable the CER Location Management application, you enter the name that displays in the navigation drop-down box in the Cisco Unified CM User Options and the URL to the Cisco Emergency Responder Off-Premise window. In the Cisco_ER Off-Premise window, users can enter in their location information.
Users with off-premise phones cannot make emergency calls until they enter their location and associate this information with their directory number. After the location information is verified, emergency calls that are placed from off-premise phones can complete.
Cisco Unified Communications Manager Administration Configuration Tips
This feature requires you to enable Cisco Emergency Responder Location Management service in the Application Server Configuration in Cisco Unified Communications Manager Administration.
User Tips
See the Cisco Emergency Responder Off-Premise Location Management User Guide.
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Cisco Extension Mobility Feature Safe
Tip
Cisco Extension Mobility (EM) equivalency eliminates the phone-model dependency of phone button templates. The following factors determine the model equivalency among the various phones:
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EM equivalency includes the following support feature for the Cisco Unified IP Phones:
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Release 7.0(x) of Cisco Unified Communications Manager enhances the existing Extension Mobility (EM) equivalency mechanism. The equivalency enhancement works across phone types as follows:
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The enhancement works for all phone models that are equivalent and requires no administration tasks to activate.
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Cisco Unified Communications Manager Administration Configuration Tips
To configure a phone button template for a Cisco Unified IP Phone, choose the Device > Device Settings > Phone Button Template in Cisco Unified Communications Manager Administration.
Serviceability Considerations
Cisco Extension Mobility relies on the Cisco CallManager service, so before you configure this feature, activate the service in Cisco Unified Serviceability.
Cisco Extension Mobility relies on the Cisco Extension Mobility service, which allows users to log in or log out of phones via Cisco Extension Mobility. Before you configure this feature, activate the Cisco Extension Mobility service in Cisco Unified Serviceability.
User Tips
Refer to the "Description" section for this feature.
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Cisco Unified Communications Manager Attendant Console Support in 7.0(2a)
If you are upgrading from a compatible Cisco CallManager 4.X release or a compatible Cisco Unified Communications Manager 5.X, 6.X, or 7.0(x) release to Cisco Unified Communications Manager Release 7.0(2a), you can continue to use the Cisco Unified Communications Manager Attendant Console. As automated within the Cisco Unified Communications Manager upgrade process, the Cisco Unified Communications Manager Attendant Console plug-in will remain viewable from the Find and List Plugins window in Cisco Unified Communications Manager Administration 7.0(2a).
Be aware, however, that Cisco no longer supports the Cisco Unified Communications Manager Attendant Console with new installations of Cisco Unified Communications Manager 7.0(x). For new installations, the Cisco Unified Communications Manager Attendant Console plug-in does not display in the Find and List Plugins window in Cisco Unified Communications Manager Administration.
If you previously obtained the Cisco Unified Communications Manager Attendant Console 7.0(1) plug-in from the Cisco software download site, you can use that plug-in with Cisco Unified Communications Manager 7.0(2a) but only for upgrades of a compatible Cisco Unified Communications Manager 5.X, 6.X, or 7.0(x) release to Cisco Unified Communications Manager Release 7.0(x). Cisco Systems does not authorize the use of the Cisco Unified Communications Manager Attendant Console 7.0(x) plug-in with new Cisco Unified Communications Manager 7.0(x) installations, and its use does not get supported by the Cisco Technical Assistance Center.
If you need attendant console functionality after a Cisco Unified Communications Manager 7.0(2a) installation/upgrade, Cisco recommends that you use the Cisco Unified Business Attendant Console, Cisco Unified Enterprise Attendant Console, or the Cisco Unified Department Attendant Console.
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To obtain the documentation for Cisco Unified Business Attendant Console, Cisco Unified Enterprise Attendant Console, or Cisco Unified Department Attendant Console, click the Release Notes link or the Maintain and Operate link after you go to the preceding URL.
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Cisco Unified IP Phone Expansion Module 7915 and 7916 Support
Cisco Unified Communications Manager 7.0 adds support for the Cisco Unified IP Phone Expansion Module 7915 and Cisco Unified IP Phone Expansion Module 7916. The Cisco Unified IP Phone Expansion Module 7915 and Cisco Unified IP Phone Expansion Module 7916 attach to the following phones:
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Each expansion module adds up to 24 extra line appearances or programmable buttons to a phone. You can attach up to two expansion modules to a Cisco Unified IP Phone for a total of 48 extra line appearances or programmable buttons.
Cisco Unified Communications Manager Administration Configuration Tips
If you are running SCCP, you can only configure a maximum of 42 lines on a phone. For example, if you configure two 24-line Cisco Unified IP Phone Expansion Modules on a Cisco Unified IP Phone, be aware that only the first 42 lines are available for use - including the first 6 or 8 lines on the Cisco Unified IP Phone.
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Cisco Unified Mobility—Cisco Unified Mobile Communicator
The Cisco Unified Mobile Communicator (CUMC) specifies a device type that you can configure in Cisco Unified Communications Manager Administration in the Phone Configuration window. The Cisco Unified Mobile Communicator operates with the Mobile Smart Client device protocol and uses three Device License Units (DLUs), or one DLU, if adjunct.
Cisco Unified Communications Manager Administration Configuration Tips
The following configuration takes place in Cisco Unified Communications Manager Administration to provision and enable the Cisco Unified Mobile Communicator device:
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Cisco Unified Mobile Communicator Configuration Details
When you configure a Cisco Unified Mobile Communicator (CUMC), keep in mind the following configuration requirements as you configure the fields in the Phone Configuration window:
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Ensure that a directory number is assigned to the Cisco Unified Mobile Communicator.
Keep in mind these other configuration requirements that apply to the Cisco Unified Mobile Communicator:
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Cisco Unified Mobile Communicator General Considerations
Keep in mind the following general considerations for the Cisco Unified Mobile Communicator device:
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GUI Changes
This feature entails the following GUI changes in Cisco Unified Communications Manager Administration:
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Service Parameter and Enterprise Parameter Changes
This feature entails no service or parameter changes in Cisco Unified Communications Manager Administration.
Installation/Upgrade (Migration) Considerations
No installation considerations exist for this feature.
No automatic migration support exists for remote destinations. For a remote destination to be upgraded to a Cisco Unified Mobile Communicator device, manual upgrade of the remote destination must occur.
Serviceability Considerations
Cisco Unified Mobility relies on the Cisco CallManager service, so before you configure this feature, activate the service in Cisco Unified Serviceability.
Cisco Unified Mobility relies on the Cisco Extension Mobility service, which allows users to log in or log out of phones via Cisco Extension Mobility. Before you configure this feature, activate the Cisco Extension Mobility service in Cisco Unified Serviceability.
Cisco Unified Mobility relies on the Cisco Unified Mobile Voice Access service, which allows mobile voice access to function. Before you configure this feature, activate the Cisco Unified Mobile Voice Access service in Cisco Unified Serviceability.
Security Considerations
Configure the security profile for the CUMA server by using the System > Security Profile > CUMA Server Security Profile menu option in Cisco Unified Communications Manager Administration.
AXL and CTI Considerations
The following AXL consideration exists for this feature:
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User Tips
Users can configure their own Cisco Unified Mobile Communicator devices by using the Cisco Unified CM User Options windows. Users can specify the following settings:
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Cisco Unified Mobility—Dial-via-Office Reverse Callback
The Cisco Unified Mobility Dial-via-Office Reverse Callback feature resembles the Mobile Voice Access feature, except that Cisco Unified Communications Manager makes both calls. From the Cisco Unified Mobile Communicator (CUMC) client, using the data channel, the phone initiates the Reverse Callback feature. Cisco Unified Communications Manager then calls the remote destination first. When the remote destination answers, Cisco Unified Communications Manager calls the destination number.
Example of Dial-via-Office Reverse Callback
The following example illustrates the sequence of events that takes place in an instance of dial-via-office reverse callback:
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Example of Dial-via-Office Reverse Callback to Remote Phone
Using the preceding example, the following characteristics apply to a Reverse Callback instance when a remote phone is called:
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CUMA support for this feature exists.
Example of Dial-via-Office Reverse Callback to Non-Remote Phone
Using the preceding example, the following characteristics apply to a Reverse Callback instance when a non-remote phone is called:
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CUMA support for this feature exists.
Cisco Unified Communications Manager Administration Configuration Tips
The administrator must configure the enterprise feature access directory number (DN). Use the Call Routing > Directory Number menu option. You must perform this configuration step for the Dial-via-Office features to work.
GUI Changes
This feature entails no changes to the Cisco Unified Communications Manager Administration GUI.
Service Parameter and Enterprise Parameter Changes
This feature entails no service or enterprise parameter changes in Cisco Unified Communications Manager Administration.
Installation/Upgrade (Migration) Considerations
No installation considerations exist for this feature.
No automatic migration support exists for remote destinations. For a remote destination to be upgraded to a Cisco Unified Mobile Communicator device, manual upgrade of the remote destination must occur.
Serviceability Considerations
Cisco Unified Mobility relies on the Cisco CallManager service, so before you configure this feature, activate the service in Cisco Unified Serviceability.
Cisco Unified Mobility relies on the Cisco Extension Mobility service, which allows users to log in or log out of phones via Cisco Extension Mobility. Before you configure this feature, activate the Cisco Extension Mobility service in Cisco Unified Serviceability.
Cisco Unified Mobility relies on the Cisco Unified Mobile Voice Access service, which allows mobile voice access to function. Before you configure this feature, activate the Cisco Unified Mobile Voice Access service in Cisco Unified Serviceability.
AXL and CTI Considerations
The following AXL consideration exists for this feature:
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User Tips
This feature functions only for remote destinations that have configured a Cisco Unified Mobile Communicator client.
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Cisco Unified Mobility—Directed Call Park via DTMF
A user can park an existing call by using DTMF digits. Using Directed Call Park from the mobile phone, a user parks a call and inputs a unique mobility user park code. The user can subsequently retrieve the call with the code or have someone else retrieve the call with the code. This feature proves useful for certain vertical markets that require different departments or users to pick up calls.
When a user is in the enterprise and picks up a call on their mobile phone, they may want to pick the call up on a Cisco Unified IP Phone in a conference room or desk where the DN is not visible. The user can park the call and pick up the parked call with only their code.
When the mobile phone user is on an active call, by using the DTMF transfer feature, the user can park the call by transferring the parkee party to the park code that the system administrator configures and assigns to the user.
This feature allows the mobile phone user to park a call by transferring the parkee party to a user-selected park code. When the mobile phone user is on an active call, by using the DTMF transfer feature, the user can park the call by transferring the parkee party to the user-selected park code. The dialing sequence resembles the DTMF transfer sequence, except that a preconfigured parking code replaces the transfer number.
Example of Directed Call Park via DTMF—Parking the Call
In the following example, *82 specifies exclude hold, *84 specifies transfer, the pin specifies 12345, and the call park code specifies 3215. The following actions take place from the mobile phone:
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Cisco Unified Communications Manager puts the parkee party on hold and provides dial tone to the parker party, just like the Call Transfer feature.
After Cisco Unified Communications Manager receives the dialed park code digit, the digit analysis engine verifies whether the dialed park code digits are valid. If so, the Directed Call Park feature intercepts the park code and verifies whether the park code is available. If the dialed park code is valid and available, the parker party receives the ringback tone, and the secondary call terminates to a Cisco Unified Communications Manager generic device that associates with the selected park code. The generic device automatically answers and places the parker party on hold with music on hold (MOH) or tone on hold. The last *84 completes the transfer of the parkee to the Cisco Unified Communications Manager generic device that associates with the selected park code. After the transfer completes, the parkee party receives the MOH or tone on hold, and the parkee gets parked on this selected park code and waits for retrieval.
If another user is already using the user-selected park code, Directed Call Park feature logic in Cisco Unified Communications Manager rejects that selected park code and plays busy tone to the parker party. The user gets to select another park code.
If the user-selected park code is not valid, Cisco Unified Communications Manager plays reorder tone to the parker party, and the user gets to select another park code.
For the Directed Call Park feature, be aware that the park code and code range are configurable throughout the system. Every Cisco Unified Communications Manager server in the system shares the park code and code range.
Example of Directed Call Park via DTMF—Retrieving the Parked Call
When a user attempts to retrieve the parked call, the user can go off hook on another mobile phone, and the user must use two-stage dialing to dial a digit string that contains the Directed Call Park retrieval prefix digits (for example, 22) plus the park code/code range (for example, 3215). The following sequence of events takes place:
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Just like the existing Call Park feature, if the call does not get retrieved on time, the parked call reverts, by default, to the phone number that is associated with the parker party.
If a shared line is configured for the phone line of the parker, all phones that are associated with the shared line will ring. In addition, the dPark feature allows the user to configure a call park reversion number in the Call Park Administration window, so, if the call park reversion number is configured, the non-retrieved call reverts to this number, instead of to the parker party number.
Cisco Unified Communications Manager Administration Configuration Tips
If users want to park calls on extension numbers, the administrator needs to configure a park code or park code range that has extension numbers that compose part of the park code or park code range. For example, if the Cisco Unified Communications Manager system has extension DN range as 3xxx, the administrator can configure a park code range of 213xxx. When a user who has extension 3555 wants to park call on a park code that is associated with his extension, the user can dial park code 213555. Otherwise, call processing will not know whether the user attempts to transfer the call to an extension number or to park the call on a park code that is associated with an extension number.
When a user attempts to retrieve the parked call, the user can go off hook on another mobile phone, and the user must dial a digit string that contains directed call park retrieval prefix digits plus the park code/code range.
If directed call park park codes or code ranges overlap, or park codes/code ranges overlap with a DN range, the user may experience delay to retrieve a parked call due to interdigit time out. This represents an existing limitation of Cisco Unified Communications Manager. To avoid delays in retrieving a parked call, do not configure overlapped park codes/code ranges and do not overlap park codes/code ranges with the extension DN range.
Just like the existing call park feature, if a call is parked by the directed call park feature logic and the call is not retrieved on time, the parked call reverts to the address that is associated with the parker party by default. If a shared line is configured for the phone line of the parker, all phones that are associated with the shared line will ring. In addition, the directed call park feature allows the user to configure a call park reversion number in the Directed Call Park Configuration window, so, if the call park reversion number is configured, the nonretrieved call will revert to this number instead of to the party number of the parker.
GUI Changes
This feature entails no changes to the Cisco Unified Communications Manager Administration GUI.
Service Parameter and Enterprise Parameter Changes
This feature entails no service or enterprise parameter changes in Cisco Unified Communications Manager Administration.
Installation/Upgrade (Migration) Considerations
This feature does not require installation in Cisco Unified Communications Manager Administration.
This feature entails no upgrade (migration) considerations in Cisco Unified Communications Manager Administration.
Serviceability Considerations
Cisco Unified Mobility relies on the Cisco CallManager service, so before you configure this feature, activate the service in Cisco Unified Serviceability.
Cisco Unified Mobility relies on the Cisco Extension Mobility service, which allows users to log in or log out of phones via Cisco Extension Mobility. Before you configure this feature, activate the Cisco Extension Mobility service in Cisco Unified Serviceability.
Cisco Unified Mobility relies on the Cisco Unified Mobile Voice Access service, which allows mobile voice access to function. Before you configure this feature, activate the Cisco Unified Mobile Voice Access service in Cisco Unified Serviceability.
User Tips
The "Cisco Unified Mobility" chapter of the Cisco Unified Communications Manager Features and Services Guide provides examples of use cases for the Cisco Unified Mobility Directed Call Park with DTMF feature.
For More Information
Refer to the following documents for additional configuration details for this feature:
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Cisco Unified Mobility—SIP URI Dialing
Description
This feature supports Session Initiation Protocol (SIP) Universal Resource Identifier (URI) as an additional type of remote destination for Cisco Unified Mobility. When the DN is called, Cisco Unified Communications Manager extends the call to a SIP trunk that digit analysis selects with this SIP URI in the To: header.
This feature only allows routing that is based only on the domain name, not based on the full SIP URI.
When a remote destination of this type is configured, other Cisco Unified Mobility features, such as two-stage dialing, transformation to DN number when calling into Cisco Unified Communications Manager, Interactive Voice Response (IVR) support, caller ID match, or DTMF transfer and conferencing, do not get supported.
SIP URI Example
For a remote destination, the SIP URI user@corporation.com is configured. Be aware that a SIP route pattern that specifies corporation.com must also be configured for the SIP URI remote destination to resolve correctly.
Cisco Unified Communications Manager Administration Configuration Tips
The SIP URI dialing feature entails a relaxation of the business rules to allow the entry of a URI in the Destination Number field of the Remote Destination Configuration window. (From Cisco Unified Communications Manager Administration, choose the Device > Remote Destination menu option.)
An additional requirement for this feature specifies that a SIP route pattern that matches the configured URI domain must be configured for the feature to work. To configure a SIP route pattern, from Cisco Unified Communications Manager Administration, choose the Call Routing > SIP Route Pattern menu option.
GUI Changes
This feature entails no changes to the Cisco Unified Communications Manager Administration GUI, but the Destination Number field of the Remote Destination Configuration window now allows entry of a SIP URI.
Service Parameter and Enterprise Parameter Changes
This feature entails no service or enterprise parameter changes in Cisco Unified Communications Manager Administration.
Serviceability Considerations
Cisco Unified Mobility relies on the Cisco CallManager service, so before you configure this feature, activate the service in Cisco Unified Serviceability.
Cisco Unified Mobility relies on the Cisco Extension Mobility service, which allows users to log in or log out of phones via Cisco Extension Mobility. Before you configure this feature, activate the Cisco Extension Mobility service in Cisco Unified Serviceability.
Cisco Unified Mobility relies on the Cisco Unified Mobile Voice Access service, which allows mobile voice access to function. Before you configure this feature, activate the Cisco Unified Mobile Voice Access service in Cisco Unified Serviceability.
AXL and CTI Considerations
The following AXL consideration exists for this feature:
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User Tips
See the "Description" section for a description of the features that the user can access upon receiving a call to a SIP URI.
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Cisco Unified Mobility—Time-of-Day (ToD) Access
An access list determines whether a call should be extended to a remote destination that is enabled for the Mobile Connect feature. With the addition of time-based control, the Time-of-Day Access feature adds time as another determination factor. The feature allows administrators and users to determine whether a call should reach a remote destination based on the time of day when the call is received.
For calls to remote destinations, the Time-of-Day Access feature adds a ring schedule and associates the ring schedule with an access list to determine the time-of-day access settings for a remote destination.
The provisioning process includes provisioning the following entities:
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As an extension to the existing access list feature, ensure the Time-of-Day Access feature is accessible to end users of Cisco Unified Communications Manager. Therefore, you can provision the feature through use of both Cisco Unified Communications Manager Administration (by administrators) and Cisco Unified CM User Options (by end users).
Time-of-Day Access Example
The following example illustrates a specific time-of-day access application:
Block 1800! during business hours for user browser.
Cisco Unified Communications Manager Administration Configuration Tips
The following procedure provides an overview of the configuration that administrators perform in Cisco Unified Communications Manager Administration to configure the Time-of-Day Access feature for Cisco Unified Mobility:
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Use the User Management > End User menu option.
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Use the Call Routing > Class of Control > Access List menu option.
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Use the Device > Remote Destination menu option.
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For successful time-of-day access configuration, you must configure the following areas in the Remote Destination Configuration window:
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Checking the Enable Mobile Connect check box for the remote destination enables Cisco Unified Mobility to apply the settings in the When Mobile Connect is Enabled pane to calls that are made to this remote destination. If the Enable Mobile Connect check box is not checked, the settings do not apply to incoming calls to this remote destination, but the settings remain intact for future use.
Important Notes for Time-of-Day Access
The following important notes apply to time-of-day access configuration:
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Refer to the user guide for the applicable Cisco Unified IP Phone model for details of the settings that end users can configure to customize their time-of-day access settings by using the Cisco Unified CM User Options windows.
GUI Changes
The following changes occurred to Cisco Unified Communications Manager Administration menu items:
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Service Parameter and Enterprise Parameter Changes
This feature entails no service or enterprise parameter changes in Cisco Unified Communications Manager Administration.
Installation/Upgrade (Migration) Considerations
This feature does not require installation in Cisco Unified Communications Manager Administration.
The following database upgrade (migration) considerations exist for this feature during an upgrade from an earlier release to Release 7.0(of Cisco Unified Communications Manager:
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Refer to the "Supported Use Cases for Migrating Activated Access Lists from an Earlier Cisco Unified Communications Manager Release" section for details of migration considerations for activated access lists that were created in an earlier release of Cisco Unified Communications Manager.
Serviceability Considerations
Cisco Unified Mobility relies on the Cisco CallManager service, sobefore you configure this feature, activate the service in Cisco Unified Serviceability.
Cisco Unified Mobility relies on the Cisco Extension Mobility service, which allows users to log in or log out of phones via Cisco Extension Mobility. Before you configure this feature, activate the Cisco Extension Mobility service in Cisco Unified Serviceability.
Cisco Unified Mobility relies on the Cisco Unified Mobile Voice Access service, which allows mobile voice access to function. Before you configure this feature, activate the Cisco Unified Mobile Voice Access service in Cisco Unified Serviceability.
BAT Considerations
In anticipation of new Cisco Unified Mobility features, Release 7.0 of Cisco Unified Communications Manager must support bulk provisioning of time periods, time schedules, and time-of-day access records through use of the Bulk Administration Tool (BAT).
In earlier releases, the Bulk Administration Tool provided manual migration support for MobilityManager 1.2.x to Release 7.0 of Cisco Unified Communications Manager.
The import/export function of the Bulk Administration Tool provides bulk insert and export support for time periods and time schedules. BAT and MobilityManager (for migration) user documentation provides details for how to bulk provision time-of-day access records (including where to insert time periods and time schedules).
Cisco Unified Communications Manager Bulk Administration Tool adds the following new submenu items to add/modify/delete/export time of day access settings:
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The Cisco Unified Communications Manager Bulk Administration Tool Bulk Administration > Mobility submenu specifies all the mobility-related menu items (Access List, Remote Destination, Remote Destination Profile, Time of Day Access) to provide a tightly coupled navigation experience.
User Tips
The "Cisco Unified Mobility" chapter of the Cisco Unified Communications Manager Features and Services Guide provides examples of use cases.
The use case scenarios that follow detail the function of the time-of-day access feature with activated access lists that were configured prior to the addition of the time-of-day access feature in Release 7.0 of Cisco Unified Communications Manager, as well as with new provisioning that takes place for the feature starting with Release 7.0 of Cisco Unified Communications Manager.
Supported Use Cases for Migrating Activated Access Lists from an Earlier Cisco Unified Communications Manager Release
The following use cases detail the function of the Time-of-Day Access feature with Cisco Unified Mobility when migration of an activated access list from a, earlier release of Cisco Unified Communications Manager to Release 7.0(x) or later takes place:
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Result after migration: The system allows all calls at all hours. The Remote Destination Configuration window displays the When Mobile Connect is Enabled pane. In the Ring Schedule pane, the All the time radio button gets checked. In the When Receiving a call during the above ring schedule pane, the Always ring this destination radio button gets checked.
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Result after migration: Only the callers that belong to the allowed access list can reach the associated remote destination. The Remote Destination Configuration window displays the When Mobile Connect is Enabled pane. In the Ring Schedule pane, the All the time radio button displays as checked. In the When Receiving a call during the above ring schedule pane, the Ring this destination only if caller is in radio button displays as checked, and the access list displays in the corresponding drop-down list box.
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Result after migration: The callers that belong to the blocked access list cannot reach the associated remote destination, but all other callers can call the remote destination at all hours. The Remote Destination Configuration window displays the When Mobile Connect is Enabled pane. In the Ring Schedule pane, the All the time radio button displays as checked. In the When Receiving a call during the above ring schedule pane, the Do not ring this destination if caller is in radio button displays as checked, and the access list displays in the corresponding drop-down list box.
Use Cases for Time-of-Day Access with the Current Cisco Unified Communications Manager Release
The following use cases detail the function of the Time-of-Day Access feature with Cisco Unified Mobility with the 7.0 release of Cisco Unified Communications Manager:
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Configuration: Configure a ring schedule that specifies business hours from Monday to Friday and click the Always ring this destination radio button.
Result: The system allows all callers during business hours, but no calls get extended to this remote destination outside of business hours.
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Configuration: Configure a ring schedule that specifies business hours from Monday to Friday, click the Ring this destination only if the caller is in radio button, and specify an access list.
Result: Only callers that belong to the access list can call the remote destination during business hours; all other callers get blocked during business hours. Outside business hours, no calls ring this remote destination.
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Configuration: Configure a ring schedule that specifies business hours from Monday to Friday, click the Don't ring this destination if the caller is in radio button, and specify an access list.
Result: Only callers that belong to the access list get blocked from calling the remote destination during business hours; all other callers can call the remote destination during business hours. Outside business hours, no calls ring this remote destination.
For More Information
Refer to the following documents for additional configuration details for this feature:
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Cisco Click-to-Conference Plug-In with IBM SameTime
For information on this feature, refer to the Integration Guide for Configuring the Cisco Click-to-Conference Plug-In with IBM Lotus Sametime, which describes how to configure Cisco Unified Communications Manager for this feature. To locate this document, go to http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_configuration_examples_list.html.
Before you configure this feature, refer to the Cisco Unified Communications Manager Software Compatibility Matrix for the click-to-conference feature at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html.
Directed Call Pickup
The Directed Call Pickup feature allows a user to pick up a ringing call on a directory number (DN) directly by pressing the GPickUp softkey and entering the directory number of the device that is ringing. Cisco Unified Communications Manager uses the associated group mechanism to control the privilege of a user who wants to pick up an incoming call by using Directed Call Pickup. The associated group of a user specifies one or more call pickup groups that have been associated to the pickup group to which the user belongs.
Cisco Unified Communications Manager Administration Configuration Tips
If a user wants to pick up a ringing call from a DN directly, the associated groups of the user must contain the pickup group to which the DN belongs. If two users belong to two different call pickup groups and the associated groups of the users do not contain the call pickup group of the other user, the users cannot invoke Directed Call Pickup to pick up calls from each other.
If a user wants to pick up a ringing call from a DN directly, the associated groups of the user must contain the pickup group to which the DN belongs. If two users belong to two different call pickup groups and the associated groups of the users do not contain the call pickup group of the other user, the users cannot invoke Directed Call Pickup to pick up calls from each other.
When the user invokes the Directed Call Pickup feature and enters a DN from which to pick up an incoming call, the user connects to the call that is incoming to the specified phone whether or not the call is the longest ringing call in the call pickup group to which the DN belongs.
If multiple calls are ringing on a particular DN and the user invokes Directed Call Pickup to pick up a call from the DN, the user connects to the incoming call that has been ringing the specified DN the longest.
GUI Changes
This feature entails no changes to the Cisco Unified Communications Manager Administration GUI.
Service Parameter and Enterprise Parameter Changes
This feature does not require any changes to the existing service or existing enterprise parameters in Cisco Unified Communications Manager Administration.
CAR/CDR Considerations
No CAR considerations exist for this feature.
The following CDR consideration exists for this feature:
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User Tips
Be aware that the following restrictions are imposed upon users who try to use the Directed Call Pickup feature:
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These restrictions apply beyond the configuration requirements that are detailed in the "Cisco Unified Communications Manager Administration Configuration Tips" section.
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Do Not Disturb Call Reject
The Do Not Disturb (DND) Call Reject feature, which is an enhancement to Do Not Disturb, allows the user or the administrator to configure Cisco Unified Communications Manager, so no incoming call information gets presented to user.
When DND is enabled, all new incoming calls with normal priority will honor the DND settings for the device. High-priority calls, such as Cisco Emergency Responder (CER) calls or calls with Multi-Level Precedence & Preemption (MLPP), will ring on the device. Also, when you enable DND, the Auto Answer feature gets disabled.
The user can enable and disable DND by any of the following methods:
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The system administrator can also enable and disable DND on a per-phone basis in Cisco Unified Communications Manager Administration.
When you enable DND, the Cisco Unified IP Phone displays the message that Do Not Disturb is active. The DND line button icon also turns into an empty circle, and the light turns amber when DND is active.
Cisco Unified Communications Manager Administration Configuration Tips
When you enable DND on a device, the DND Option parameter allows you to specify how the DND features handle incoming calls:
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When you choose the DND Ringer Off or Call Reject option, DND Incoming Call Alert parameter specifies how a call displays on a phone.
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GUI Changes
To support DND Call Reject, Cisco Unified Communications Manager now includes the DND Option parameter.
To access the DND Option parameter for phones, choose Device > Phone.
To configure a device profile with DND Call Reject, choose Device > Device Settings > Device Profile.
To set up a common phone profile with DND Call Reject, choose Device > Device Settings > Common Phone Profile.
To configure a Remote Destination Profile with DND Call Reject, choose Device > Device Settings > Remote Destination Profile.
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G.Clear Codec Support
The G. Clear (Clear channel) codec enables tandem switching of Digital Signal-0 (DS-0) data circuits through a voice network that uses Media Gateway Control Protocol (MGCP) gateways, Session Initiation Protocol (SIP) trunks, and Cisco Unified Communications Manager. The MGCP gateway uses T1 PRI DS-0 circuits to communicate with Cisco Unified Communications Manager.
Figure 1 shows an example of the G.Clear codec configuration in an MGCP network. In this example, legacy video terminals, such as Polycoms, connect to separate PBX switches that are interconnected by the MGCP gateway. The terminals set up individual calls for each DS-0 by using "unrestricted digital information" in the Q.931 bearer capability. Cisco Unified Communications Manager treats the incoming ISDN signal as a voice call that is using G.Clear.
Figure 1 MGCP Network with G.Clear Codec
The G.Clear codec uses 64 kb/s of bandwidth (not including IP packet overhead), which is similar to the G.711 codec. The Cisco Unified Communications Manager Region Manager selects the codec of a voice call and prioritizes the G. Clear codec ahead of the G.711 mulaw and G.711 alaw codecs in the Region Manager media table.
You may require the G.Clear codec or the G.729 codec in a region or some other low-bandwidth codec for calls to remote regions. The G.729 codec, which is optimized for speech, uses significantly less bandwidth than the G. Clear codec. Be aware that the G.Clear codec is an option only to explicitly allow it to run in lower bandwidth regions.
G. Clear codec calls require separate DiffServ CodePoint (DSCP) values in the header of IP packets. This differs from traditional voice codecs and video calls and must be tagged uniquely by the MLPP precedence level. Added service parameters apply these capabilities. See the Service Parameter and Enterprise Parameter Changes for more information.
G. Clear codec calls maintain consistency throughout the gateway by using the RTP dynamic payload type 125. The dynamic payload type gets statically allocated by using Cisco Unified Communications Manager.
SIP trunk support for the G. Clear codec provides interclusteroperability. The codec, which is negotiated as a supported media type in SIP Session Description Protocol (SDP) messaging, gets statically encoded to RTP payload type 125.
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Support exists for ISDN bearer capability for incoming ISDN data calls (restricted and unrestricted digital) that exit the VoIP network on another T1 PRI trunk.
Figure 2 shows a typical SIP trunk deployment that has the G.Clear codec enabled.
Figure 2 SIP Trunk Deployment with G. Clear Codec
The following SIP service parameters enable the G. Clear codec over SIP trunks: SIP Route Class Naming Authority and SIP Clear Channel Data Route Class Label. The SIP Route Class Naming Authority parameter represents the naming authority and context for the labels that are used in SIP signaling that represent the route class. The value specifies a domain name that is owned by the naming authority. The default specifies cisco.com.
To signal a particular route class value, Cisco Unified Communications Manager incorporates the domain name and the appropriate route class label, as defined in the SIP Clear Channel Data Route Class Label service parameter, into the SIP signaling.
The SIP Clear Channel Data Route Class Label represents the clear channel data route class in SIP signaling. This parameter and the SIP Route Class Naming Authority parameter create the complete signaling syntax for the SIP clear channel data route class value. The default specifies ccdata.
Route class signaling proves useful when you are interworking with TDM networks that make routing decisions based on route class and clear-channel data route classes. The default domain name that is specified in the parameter applies to interaction between Cisco switches. You can change the parameter to any vendor- or deployment-specific requirements. The far-end switch should receive the same value that is configured in the parameter.
For specific configuration information, see Service Parameter and Enterprise Parameter Changes.
The following entities do not get supported or are disabled:
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Cisco Unified Communications Manager Administration Configuration Tips
No Cisco Unified Communications Manager Administration configuration tips exist for this feature.
GUI Changes
A check box in the Gateway Configuration window of Cisco Unified Communications Manager Administration enables or disables G. Clear codec functionality. The default sets the check box to disable (no check mark in the box). In Cisco Unified Communications Manager Administration, choose Device > Gateway.
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Service Parameter and Enterprise Parameter Changes
The following service parameters exist for Differentiated Services Code Point (DSCP) values for Quality of Service (QoS) and for overriding bandwidth for G. Clear calls.
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Many DSCP options display for the service parameters; for example, AF11 DSCP (001010), AF12 DSCP (001100), and AF13 DSCP (001110).
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To configure the service parameters for SIP Route Class Naming Authority and SIP Clear Channel Data Route Class Label, choose System > Service Parameter. From the drop-down list, choose your server. From the service list, choose Cisco CallManager. To display all service parameters, click Advanced. Scroll down to the Clusterwide Parameters (Route Class Signaling). Change the SIP Route Class Naming Authority to the local naming authority and leave the SIP Clear Channel Data Route Class Label parameters set to the default. The following rules apply to both the SIP Route Class Naming Authority and SIP Clear Channel Data Route Class Label parameters:
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These rules apply to the SIP Route Class Naming Authority parameter only:
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Installation/Upgrade (Migration) Considerations
No additional network installation or upgrade considerations exist. Ensure G. Clear codec is enabled on the T1 PRI trunks that require the codec and that the bandwidth override service parameter is enabled for the regions that provide less than 64 kb/s of bandwidth per call.
No new port requirement exists.
Serviceability Considerations
No Cisco Unified Serviceability considerations exist for this feature. This feature requires no new alarms or counts to be added.
AXL and CTI Considerations
AXL supports an optional tag called GClearEnable in the add/update/get MGCP and SIP API; this tag applies to T1 PRI trunks. The user can use the AXL MGCP and SIP API to enable or disable the G. Clear support for T1 PRI trunks.
No CTI considerations exist for this feature.
User Tips
A negligible amount of delay occurs to MGCP processing.
No software, hardware, or firmware restrictions exist.
No accessibility restrictions or special configuration considerations exist.
For More Information
Refer to the following documents for additional configuration details for this feature:
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G.729a and G.729b Codecs Over SIP Trunks
You can use G.729a and G.729b, which are low-bandwidth codecs, for calls that are initiated over SIP trunks. Consider this feature as required for endpoints that do not support delayed media calls and do not want to use a higher-bandwidth codec, such as G.711.
Because an MTP needs to be preallocated for early-offer calls, you must configure an external MTP or transcoder device to use this feature. The software MTP does not support G.729 over SIP trunks.
Although this feature supports all four G.729 codecs (G.729, G.729a, G.729b, and G.729ab), the system cannot distinguish between G.729 and G.729a or between G.729b and G.729ab. Therefore, Cisco Unified Communications Manager Administration provides only two options for configuring these codecs on SIP trunks: G729/G729a and G729b/G729ab.
The G.729 codec over SIP trunks applies only to outgoing calls, and incoming calls do not get affected. Be aware that the system does not support mid-call codec switching from G.729 to any other codec.
Cisco Unified Communications Manager Administration Configuration Tips
In Cisco Unified Communications Manager Administration, you can enable G.728a and G.729b codecs for the MTP Preferred Originating Codec.
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This field gets used only when the MTP Termination Point Required check box is checked.
GUI Changes
To access the MTP Preferred Originating Codec parameter, choose Device > Trunk.
For More Information
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Enhanced IP Phone Services
The end user can, at the discretion of the Cisco Unified Communications Manager administrator, subscribe to IP Phone Services that are accessible under the Directories and Messages buttons, including the ability to control the presence of standard phone applications such as Call History logs Personal and Corporate Directory.
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Cisco Unified Communications Manager Administration Configuration Tips
To minimize the impact to Cisco Unified Communications Manager performance and call processing, do not put IP phone services on any Cisco Unified Communications Manager server at your site or any server that is associated with Cisco Unified Communications Manager, such as the TFTP server or directory database publisher server. To ensure that variable length calls occur correctly, make sure that you configure the translation patterns as non-urgent.
If you change the service URL, remove an IP phone service parameter, or change the name of a phone service parameter for a phone service to which users are subscribed, be sure to click Update Subscriptions to update all currently subscribed users with the changes. If you do not do so, users must resubscribe to the service to rebuild the URL correctly.
GUI Changes
The following new fields display in the IP Phone Services Configuration window in Cisco Unified Communications Manager Administration:
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The following field displays in the Phone Configuration window:
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The following field displays in the Common Phone Profile Configuration window:
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Intelligent Bridge Selection
Cisco Unified Communications Manager 7.0 can intelligently select a video conference bridge from the configured Media Resource Group List (MRGL) if two or more of the original conference participants are video enabled. If one or no video participants exists, Cisco Unified Communications Manager selects an audio conference bridge from the configured MRGL.
Cisco Unified Communications Manager selects an audio or a video conference bridge from the configured MRGL of the conference initiator. However, if no MRGL is configured for the conference initiator, Cisco Unified Communications Manager allocates the video or audio conference bridge from the default MRGL.
If a video conference bridge needs to be allocated but none is available, Cisco Unified Communications Manager allocates an audio conference bridge for the conference. Similarly, if an audio conference bridge is needed but is unavailable, Cisco Unified Communications Manager allocates a video conference bridge.
The conference bridge that is allocated depends upon the video capability of the endpoints that are joining the conference.
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Cisco Unified Communications Manager Administration Configuration Tips
You need to configure the following service parameters to enable intelligent bridge selection:
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If an audio conference bridge has higher priority than any video conference bridge in the MRGL, Cisco Unified Communications Manager ignores this parameter.
This parameter proves useful in situations where the local conference bridge is a video bridge (and configured in the MRGL with the highest priority) and audio conference bridges are only available in remote locations. In such a situation, enabling this parameter enables Cisco Unified Communications Manager to attempt to use the local video conference bridge first, even for audio-only conference calls.
For More Information
For information on Intelligent Bridge Selection features in Cisco Unified Communications Manager, refer to the Cisco Unified Communications Manager System Guide, Release 7.0(1).
International Escape Character + Support
Configuring the international escape character, +, in Cisco Unified Communications Manager Administration allows your phone users to place calls without having to remember and enter the international direct dialing prefix/international escape code that is associated with the called party. Depending on the phone model, for example, dual-mode phones, your phone users can dial + on the keypad of the phone. In other cases, the phone user can return calls by accessing the call log directory entries that contain +. In addition, using the international escape character allows you to support globalization of calling party numbers, which is part of the calling party normalization feature. For information on the calling party normalization feature, see the "Calling Party Normalization" section.
The international escape character, +, signifies the international access code in a complete E.164 number format. For example, NANP numbers have an E.164 global format in the format +1 214 555 1234. The + acts as a leading character that service providers replace in different countries with the international access code to achieve global dial plans.
Cisco Unified Communications Manager Administration Configuration Tips and GUI Changes
To configure the international escape character, +, for patterns and directory numbers, you configure \+ in the windows in Table 4:
Entering + in the windows in Table 4 does not configure the international escape character; instead, entering the + in the pattern fields means that the system should match one or more of the earlier characters during digit analysis, as described in the "Wildcards and Special Characters in Route Patterns and Hunt Pilots" section in the Cisco Unified Communications Manager System Guide. Consider the following information for configuring the international escape character in the windows in Table 4:
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For directory numbers, you can configure the international escape character, \+, at the beginning of the number only.
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Table 5 provides the configuration windows and fields where you can enter + to indicate the international escape character +.
SIP and MGCP gateways can support sending the international escape character, +, for calls. H.323 gateways do not support the +. QSIG trunks do not attempt to send the +, but SIP trunks can support sending the +.
For outgoing calls through a gateway that supports +, Cisco Unified Communications Manager can send the + with the dialed digits to the gateway. For outgoing calls through a gateway that does not support +, the gateway strips the + when Cisco Unified Communications Manager sends the call information to the gateway.
When + is not supported but the global calling party number includes +, configure the called party transformations and route patterns to send the outdial digits in a format that the device supports.
Service Parameter and Enterprise Parameter Changes
If you want to do so, you can configure the Strip + on Outbound Calls service parameter, which supports the Cisco CallManager service. This parameter determines whether Cisco Unified Communications Manager strips the international escape character, +, from the calling and called parties for outgoing calls through MGCP gateways and SIP trunks. If your network or far-end gateway does not recognize the + as a digit, set this parameter to False; if you set this parameter to True and the + is not supported in network or by the receiving gateway, calls that use + may drop. Ensure that calls over QSIG trunks do not utilize + because QSIG does not send the +. This parameter does not impact H.323 outbound calls because H.323 gateways unconditionally strip the + when they route outbound calls.
If you set the Strip + on Outbound Calls service parameter to True, Cisco Unified Communications Manager strips the + for the calling and called parties for all outgoing calls through all MGCP gateways and SIP trunks. To ensure that Cisco Unified Communications Manager does not strip the + for outgoing calls through particular MGCP gateways and SIP trunks, configure the calling party and called party transformation patterns for outgoing gateways to include the + prefix for international calls.
Installation/Upgrade (Migration) Considerations
After you upgrade to Cisco Unified Communications Manager 7.0, you may need to update your dial plans, speed dials, and so on, in Cisco Unified Communications Manager Administration to support the international escape character +.
Serviceability Considerations
Make sure that the Cisco CallManager service is activated in Cisco Unified Serviceability.
BAT Considerations
You can configure the incoming prefix fields for phones in the Bulk Administration Tool.
CAR/CDR Considerations
For information on how the international escape character + works with CDRs and Cisco Unified Communications Manager CDR Analysis and Reporting, see the "Cisco Unified Communications Manager CDR Analysis and Reporting" section and the "Cisco Unified Communications Manager Call Detail Records" section.
User Tips
The following Cisco Unified IP Phones, which run SIP or SCCP unless noted otherwise, can display + on the phone screen, speed dials, directory numbers, and in call log (Redial, Missed Calls, and so on) directories on the phone.
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The Nokia S60, a dual-mode phone, also supports + dialing from the keypad on the phone. For example, a caller in the United States calls an international number in India. If the caller uses a dual-mode phone, the caller can directly dial + to represent the international number. The caller may call 0+91802501523 or +91802501523, depending on the outgoing route pattern settings. Dialing the + on the keypad assumes that the outgoing gateway can support the +; if the outgoing gateway does not support +, you must configure the route pattern like \+!, where Cisco Unified Communications Manager strips the \+ and prefixes 011 to transform the international number to 011 91 802501523.
Consider the following information about + and the phone:
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LDAP Support in Cisco Unified Communications Manager Business Edition
The Cisco Unity Connection directory comes from Cisco Unified Communications Manager; that is, components in Cisco Unity Connection synchronize directory updates from Cisco Unified Communications Manager to Cisco Unity Connection.
If you enable LDAP synchronization and activate the DirSync service in Cisco Unified Serviceability, the DirSync service in Cisco Unified Communications Manager synchronizes corporate directory data for Cisco Unified Communications Manager and Cisco Unity Connection to the Cisco Unified Communications Manager database. With LDAP synchronization, Cisco Unity Connection does not know that the user information came from LDAP; instead, Cisco Unity Connection views users as Cisco Unified Communications Manager users.
Cisco Unified Communications Manager allows synchronization from Microsoft Active Directory 2000 and Microsoft Active Directory 2003, Microsoft Active Directory 2008, iPlanet Directory Server 5.1, Sun ONE Directory Server 5.2, and Sun Java System Directory Server 6.0, 6.1, and 6.2 to the Cisco Unified Communications Manager database.
LDAP synchronization applies only to end users; LDAP synchronization does not affect application users.
A DirSync that is invoked for Microsoft Active Directory performs a complete (total) synchronization of data.
Cisco Unified Communications Manager allows the following options:
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LDAP authentication in Cisco Unified Communications Manager verifies the identity of the user by validating the user ID and password/PIN before granting access to the system. Verification takes place against the Cisco Unified Communications Manager database or the LDAP corporate directory.
GUI Changes
LDAP support occurs in the following windows in Cisco Unified Communications Manager Administration:
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Cisco Unified Communications Manager Administration Configuration Tips
After the LDAP user gets synchronized in Cisco Unified Communications Manager, you must manually create the user in Cisco Unity Connection Administration. To manually create the user, perform one of the following tasks:
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When you enable LDAP synchronization in Cisco Unified Communications Manager Administration, you cannot change web passwords from Cisco Unity Connection Administration.
You cannot delete an end user in Cisco Unity Connection Administration, unless you have enabled LDAP synchronization and the Cisco DirSync service deletes the user in Cisco Unified Communications Manager Administration after you delete the user in the LDAP directory. If the Cisco DirSync service deletes the user for Cisco Unified Communications Manager, you must manually delete the user in Cisco Unity Connection, as described in the User Moves, Adds, and Changes Guide for Cisco Unity Connection. If you do not delete the user in Cisco Unity Connection Administration, Cisco Unity Connection classifies the user as orphaned.
You can make changes to LDAP Directory information and LDAP Authentication settings only if synchronization from the customer LDAP directory is enabled in the LDAP System window in Cisco Unified Communications Manager Administration. Conversely, if you want to enable administrators to modify LDAP directory information and LDAP authorization settings, you must disable synchronization with the LDAP server in Cisco Unified Communications Manager Administration.
After an LDAP Directory configuration for the DirSync service gets created or the LDAP user authentication is enabled, the settings in the LDAP System window display as read only.
When you configure a user in the corporate directory, ensure that you configure a last name for the user. After you configure LDAP synchronization in Cisco Unified Communications Manager Administration, users without last names in the corporate directory do not synchronize with the Cisco Unified Communications Manager database. No error displays in Cisco Unified Communications Manager Administration, but the log file indicates which users did not synchronize.
Although you enable synchronization in the LDAP Synchronization window, you configure the synchronization method (automatic, manual, or stopped) in the LDAP Directory window.
After you configure the LDAP directory or enable LDAP user authentication in Cisco Unified Communications Manager Administration, the settings in the LDAP System Configuration window display as read only.
Checking the Enable Synchronizing from LDAP Server check box in LDAP System Configuration window prevents you from updating end user information in the End User Configuration window in Cisco Unified Communications Manager Administration. You can update end user data only in the corporate directory itself, after which you should perform a resynchronization.
When you enable LDAP synchronization in Cisco Unified Communications Manager Administration, you cannot change web passwords from Cisco Unity Connection Administration.
If end users exist in the Cisco Unified Communications Manager database before synchronization with a corporate directory occurs, the system deletes those end users that did not have a matching user ID in the corporate directory. For example, if users bob and sanjay were in the Cisco Unified Communications Manager database, but only bob was in the LDAP directory, then sanjay gets marked inactive and eventually get deleted by the garbage collector program.
To use only the Cisco Unified Communications Manager database for users, which is the default functionality when you install Cisco Unified Communications Manager, create users with End User Configuration to add to the database (password, names, device association, and so forth). Authentication takes place against the information that is configured in Cisco Unified Communications Manager Administration. End users and administrators can make password changes if this method is used. This method does not entail LDAP synchronization.
For users to use their LDAP corporate directory passwords, you must configure LDAP authentication (System > LDAP > LDAP Authentication).
Service Parameter and Enterprise Parameter Changes
You can configure service parameters for the Cisco DirSync service. To access the service parameters, choose System > Service Parameters in Cisco Unified Communications Manager Administration. In the window that displays, choose a server in the Server drop-down list box. In the Service drop-down list box, choose the Cisco DirSync service. The Service Parameter Configuration window allows configuration of the Cisco DirSync service parameters. For information on the service parameters, click the question-mark button that displays in the upper, right corner of the window.
Installation/Upgrade (Migration) Considerations
By default, Cisco Unified Communications Manager uses any end user information in the End User Configuration window in Cisco Unified Communications Manager Administration until you synchronize the corporate directory with the Cisco Unified Communications Manager database.
Serviceability Considerations
Before you can synchronize the LDAP directory, you must activate the Cisco DirSync service in Cisco Unified Serviceability. If you enable LDAP synchronization and you need to enable trace for the directory, you must enable trace for the DirSync service in Cisco Unified Serviceability and enable trace for the CuCmDbEventListener component in Cisco Unity Connection Serviceability.
In Cisco Unified Serviceability, you can enable trace for the Cisco Dirsync service by choosing Trace > Configuration. In the Trace Configuration window, choose the server where the Cisco Dirsync service is activated and click Go. Then, choose Directory Services from the Service Group drop-down list box and click Go. Then, choose the Cisco DirSync service and click Go. For more information on configuring trace, refer to the Cisco Unified Serviceability Administration Guide,
To view traces, you use the Cisco Unified Communications Manager Cisco Unified Real-Time Monitoring Tool. For information on viewing traces, refer to the Real-Time Monitoring Tool Administration Guide.
BAT Considerations
If you use your corporate directory and have Lightweight Directory Access Protocol (LDAP) synchronization enabled in Cisco Unified Communications Manager Administration, you cannot use BAT to insert/update or delete users.
User Tips
When both synchronization and LDAP authentication are enabled, the system always authenticates application users and end user PINs against the Cisco Unified Communications Manager database. End user passwords get authenticated against the corporate directory; thus, end users need to use their corporate directory password.
When only synchronization is enabled (and LDAP authentication is not enabled), end users get authenticated against the Cisco Unified Communications Manager database. In this case, you configure a password by using the Cisco Unified Communications Manager Administration End User Configuration window.
Keep in mind that configuring authentication is optional. If authentication is not enabled, administrators and end users have two passwords, an Active Directory or Netscape Directory password and a Cisco Unified Communications Manager password.
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Local Route Groups
The Local Route Group feature helps reduce the complexity and maintenance efforts of provisioning in a centralized Cisco Unified Communications Manager deployment that uses a large number of locations. The fundamental breakthrough in the Local Route Group feature comprises decoupling the location of a PSTN gateway from the route patterns that are used to access the gateway.
Release 7.0 of Cisco Unified Communications Manager introduces a special Local Route Group that can be bound to a provisioned route group differently based on the Local Route Group device pool setting of the originating device. Devices, such as phones, from different locales can therefore use identical route lists and route patterns, but Cisco Unified Communications Manager selects the correct gateway(s) for their local end.
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The Local Route Group feature provides the ability to reduce the number of route lists and route patterns that need to be provisioned for implementations of Cisco Unified Communications Manager where each of N sites needs to have access to the local gateways of the other N-1 remote sites. One such scenario occurs with Tail End Hop Off (TEHO).
In simple local routing cases, the provisioning gets reduced from N route patterns and N route lists to one route pattern and one route list. In cases with Tail End Hop Off (TEHO), local route groups allow configuration of N route patterns and N route lists instead of N2 route patterns and N2 route lists. Because values for N can reach much more than 1000 for larger implementations, enormous scalability savings result.
In earlier releases, Cisco Unified Communications Manager treated gateways as devices to which multiple patterns are assigned. A tight, somewhat inflexible, binding existed between a gateway and the patterns that Cisco Unified Communications Manager associated with the gateway. When a call was placed, Cisco Unified Communications Manager viewed the situation as "Caller X has dialed some digits. These digits match pattern Y. Pattern Y directly associates with route lists, route groups, and gateways A, B, and C."
When the administrator adds a new route group to a route list, the Route List Configuration window presents the administrator with all available route groups from which to select. This list includes as its first member the special route group that is named Standard Local Route Group. This local route group specifies a virtual local route group.
The local route group does not statically get bound to any provisioned route group. The local route group does not display in the Find and List Route Groups configuration window, and, therefore, cannot be deleted or modified. You can, however, add the local route group to any route list; when so added, the local route group serves as a placeholder for a provisioned route group that will later get bound to the local route group dynamically during call setup.
Binding Provisioned Route Group to a Local Route Group During a Call
Deferring the binding of a provisioned route group to the local route group until call setup ensures that the desired provisioned route group can be the one that is local to the device that is placing the call. Thus, a device in location X would use a provisioned route group that contains gateways for the location X PSTN while a device in location Y would use a different provisioned group of gateways for the location Y PSTN.
You need to ensure that each device in the system is provisioned to know its local route group. To avoid specifying this information in the configuration window for each device, because the number of devices can be many thousands, Cisco Unified Communications Manager Administration locates the information in the device pool for the device, because device pools specify common site-specific information.
The Local Route Group field in the Device Pool Configuration window includes a drop-down list box that lists all available (provisioned) route groups. This list excludes the special Standard Local Route Group name (because only provisioned route groups should be configured for a device pool) but presents the special name, <NONE>, which specifies the first (default) choice. Choose <NONE> if no binding is desired.
Whenever the default value <NONE> is selected for a device pool, any call that uses a route list that includes the local route group, Standard Local Route Group, gets routed as if the Standard Local Route Group is absent from the list.
With this mechanism, a call that is placed from any device over a route list that contains the special Standard Local Route Group behaves as follows:
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Routing With Local Route Groups
With local route group mapping, Cisco Unified Communications Manager can treat gateways more like a service.
Simple Local Routing
Simple local routing comprises cases in which each site needs to route offnet calls to its local gateways. Provisioning of route patterns and route lists can get reduced from the need to configure N route patterns and N route lists to a configuration in which only one route pattern and one route list are needed.
For this case, assume that all phones that home to a particular site belong to a single calling search space (CSS) that is unique to that site. For example, phones at the Boulder site belong to the CSS-Bldr calling search space and so forth. Without using the Local Route Group feature, regardless of site, a phone always prefers its local gateway when making an offnet call by dialing 9 followed by a 7-, 10-, or 11-digit pattern. As more sites get added, each column must include new entries (rows). If N sites exist, you need N different route lists, route patterns, partitions, and calling search spaces.
In the same implementation, use of the Local Route Group feature allows configuration of a single route list, partition, route pattern, and CSS, regardless of the number of sites. In this case, the following configuration applies:
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Thus, the route lists, route patterns, partitions and calling search spaces for this case each get reduced from N to 1. The number of gateways, route groups, and device pools remain N for N sites.
A new partition, P_System, and a new calling search space, CSS_System, get added for accessing the 9.@ pattern from all sites. The calling search space, CSS_Boulder, can contain both P_Boulder and P_System as well, as can the CSS of the other sites.
Tail End Hop Off
Tail End Hop Off (TEHO) refers to routing long-distance calls across the VoIP network and dropping them off to the Public Switched Telephone Network (PSTN), as a local call, at a remote gateway. In TEHO situations, the configuration complexity can get reduced from the need to configure N2 entities to needing only N entities. The following assumptions for TEHO apply:
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Again, Cisco Unified Communications Manager uses an identical routing policy for all sites. The second preference of routing a call through the local PSTN of a site (if the system fails to drop off the call as a local call at the remote PSTN) forces the customer to provision separate instances of all routing information for each site. Each site includes a unique set of route patterns and route lists to each of the other N-1 sites, as well as a generic local route list for all other calls that the remote access codes do not cover. This requirement entails a total of N×(N-1)+N, or N2, route lists and route patterns for the general case.
Using the Local Route Group feature, the N×(N-1) route patterns and route lists that are needed for remote sites reduce to N, and the N local route patterns and local route lists reduce to 1. Overall, the total number of route lists and route patterns decreases from N2 to N+1, and calling search spaces and partitions decrease from N to 1.
The crucial mechanism specifies the use of the Standard Local Route Group as the second choice in each route list. The setting in the device pool of the originating device dynamically determines the actual provisioned route group that gets used during a specific call.
Called Party Transformations
While loose coupling occurs between the enterprise number and the route group/gateway, very tight coupling occurs between the route group/gateway and the patterns that the PSTN expects. If the gateway chosen is in a 7-digit dialing location, the PSTN expects 7 digits; if the chosen gateway is in a 10-digit location, the PSTN expects 10 digits to access local numbers.
Called Party Transformation Example 1
A call gets placed from Dallas; the called number specifies 9.5551212. If the Dallas local gateway is busy or not accessible, assuming that the San Jose gateway is selected, 9.5551212 must be converted to 1 214 555 1212 for the San Jose gateway to dial out.
In the same example for a Local Route Group case, a call is placed from Dallas. The called number is 9.5551212, so the system must perform the following actions:
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If a San Jose gateway gets selected, the system converts the global string +1 214 555 1212 to 1 214 555 1212; if a Dallas gateway gets selected, the system converts the global string to 214 555 1212.
Called Party Transformation Example 2
A call gets placed from RTP; the called number specifies 5551212. If the RTP local gateway is busy or not accessible, and if it is assumed that the San Jose gateway is selected, 5551212 must get converted to 1 919 555 1212 for the San Jose gateway to dial out.
In the same example for a Local Route Group case, a call gets placed from RTP. The called number specifies 9.5551212, so the system must perform the following actions:
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If a San Jose gateway gets selected, the system converts the global string 91 919 555 1212 to 1 919 555 1212; if the RTP gateway gets selected, the system converts the global string to 555 1212.
Cisco Unified Communications Manager Administration Configuration Tips
When the administrator adds a new route group to a route list, the Route List Configuration window presents the administrator all available route groups from which to select. This list includes as its first member the special route group that is named Standard Local Route Group. This local route group specifies a virtual local route group.
Be aware that the local route group is not statically bound to any provisioned route group. The local route group does not display in the Find and List Route Groups configuration window and therefore cannot be deleted or modified. The local route group can, however, get added to any route list; when so added, the local route group serves as a placeholder for a provisioned route group that will later be bound to the local route group dynamically during call setup.
After it is added to a route list, the local route group can get removed later from that list, or its search-order place in the list can get modified as with any provisioned route group.
GUI Changes
The local route groups feature involves the following new and changed settings in the Cisco Unified Communications Manager Administration GUI:
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Service Parameter and Enterprise Parameter Changes
No service parameter changes nor enterprise parameter changes exist for this feature.
Installation/Upgrade (Migration) Considerations
No installation considerations exist for this feature.
When you upgrade from an earlier release of Cisco Unified Communications Manager, the new Standard Local Route Group field gets initialized to the default setting, NULL, for <NONE>.
Serviceability Considerations
This feature affects the Cisco Dialed Number Analyzer service within Cisco Unified Serviceability.
CAR/CDR Considerations
This feature causes the final transformed called party number to be reported in the CDR records.
AXL and CTI Considerations
This feature entails the following AXL requirements:
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No CTI considerations exist for this feature.
User Tips
No user tips exist for this feature.
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Non-Urgent Translation Patterns
In earlier releases Cisco Unified Communications Manager prioritized translation patterns as urgent; that is, Cisco Unified Communications Manager routed the call as soon as digit analysis identified a match with the translation pattern. Because Cisco Unified Communications Manager 7.0 supports local route groups, calling party normalization, and the international escape character +, which allow you to globalize, route, and localize calling party numbers, you can configure translation patterns as urgent or non-urgent to ensure that Cisco Unified Communications Manager does not route the call before it should be routed.
For example, if a caller in the 408 area code dials 95551212, this number gets globalized to +14085551212 through the use of translation patterns; that is, digit analysis does a pattern match for that string to determine where to route the call. In this example, a translation pattern takes 9.[2-9]XXXXXX, translates that string to +1408XXXXXXX, and then maps that value to a calling search space that contains the globalized patterns. This example works as long as you do not use variable-length dialing, as is the case with international calls. If you want to route an international call, you need a translation pattern for 9011.! that disregards the predot and adds the prefix +. If you configure the translation pattern as urgent priority, 9011! matches with the first digit after the 9011, and Cisco Unified Communications Manager attempts to route the call without waiting to match more digits. As a result, international and any other variable length calls do not route correctly.
Cisco Unified Communications Manager Administration Configuration Tips
In earlier releases of Cisco Unified Communications Manager, Cisco Unified Communications Manager did not allow you to configure similar translation patterns, for example, 9.XXXX and 9.XXXXX, in the same partition because the urgent priority configuration for the translation pattern ensured that digit analysis never matched the second pattern, in this case, 9.XXXXX. Because you can configure translation patterns as non-urgent in Cisco Unified Communications Manager 7.0, you can configure similar translation patterns in the same partition and ensure that digit analysis can accurately match the patterns. Even if digit analysis identifies a match with a translation pattern, Cisco Unified Communications Manager attempts to match more digits in other translation patterns if you configure the translation pattern as non-urgent.
To route international and variable-length calls correctly, make sure that you configure the translation patterns as non-urgent.
GUI Changes
In Cisco Unified Communications Manager Administration, you can configure any translation pattern as urgent priority or non-urgent priority. The Urgent Priority check box displays in the Translation Pattern Configuration (Call Routing > Translation Pattern) and Intercom Translation Pattern Configuration windows (Call Routing > Intercom > Intercom Translation Pattern). If you do not check this check box and if the dial plan contains overlapping translation patterns, Cisco Unified Communications Manager does not route the call until the interdigit timer expires (even if it is possible to dial a sequence of digits to choose a current match). To interrupt interdigit timing when Cisco Unified Communications Manager must route a call immediately, check this check box.
Installation/Upgrade (Migration) Considerations
After you install or upgrade Cisco Unified Communications Manager, the Urgent Priority check box in translation patterns displays as checked and enabled. Update your translation patterns, if necessary, to accommodate your dial plan.
Serviceability Considerations
For call routing to work, you must activate the Cisco CallManager service in Cisco Unified Serviceability.
For More Information
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Privacy Headers for SIP Trunks
You can configure four new SIP trunk options to determine what type of privacy information will get included in SIP messages.
GUI Changes
To configure the four options in Cisco Unified Communications Manager Administration, choose Device > Trunk > SIP Trunk configuration. Find the four options in the Call Routing pane of the SIP Trunk configuration window:
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For More Information
Refer to the Cisco Unified Communications Manager Administration Guide, "Trunk Configuration chapter, "Trunk Configuration Settings for SIP Trunks" table.
SIP Support for Cisco Unified Communications Manager Features
Cisco Unified Communications Manager 7.0 adds SIP support for features that were previously only available on phones that were running SCCP.
The following features now get supported on phones that are running SIP:
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Cisco Unified Communications Manager Administration Configuration Tips
Configuration of the SIP features match the configuration for the equivalent SCCP features.
User Tips
Notify your end users that they can use these features.
For More Information
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SIP T.38 Interoperability with Microsoft Exchange
The T.38 standard comes from the ITU-T Recommendation for real-time transfer of Group 3 facsimile (fax) communication over IP networks. In Cisco Unified Communications Manager, the implementation of T.38 interoperability with Microsoft Exchange enables the system to switch a call from audio to T.38 fax.
The following steps show how the Microsoft Exchange Server establishes a call to a fax machine:
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Cisco Unified Communications Manager Administration allows you to configure a SIP Profile that supports T.38 fax communication. This profile applies to SIP trunks only, not phones that are running SIP or endpoints.
Cisco Unified Communications Manager Administration Configuration Tips
The Outgoing T.38 INVITE Include Audio mline parameter allows the system to accept a signal from Microsoft Exchange that causes it to switch the call from audio to T.38 fax. To use this feature, you must also configure a SIP trunk with this SIP profile.
GUI Changes
To access the Outgoing T.38 INVITE Include Audio mline parameter, choose Device > Device Settings > SIP Profile.
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Trusted Relay Points
You can deploy the Cisco Unified Communications system in a network virtualization environment. Cisco Unified Communications Manager enables the insertion of trusted relay points (TRPs). The insertion of TRPs into the media path constitutes a first step toward VoIP deployment within a virtual network.
The underlying network infrastructure comprises one of the key shared assets in an overall network design. A number of customer use cases require support for network infrastructure virtualization, such as the following examples:
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All these applications include a requirement to maintain traffic separation on the network device as well as between network devices.
Traffic separation translates into concepts such as Virtual Routing and Forwarding (VRF). VRF allows multiple instances of a routing table to co-exist within the same router at the same time. In a virtualized network, these different routing domains, or VRFs, typically cannot communicate directly without going through the data center. This situation challenges applications such as Cisco Unified Communications, where devices in the data VRF domain, such as software endpoints that are running on PCs, need to communicate directly with hard phones in the voice VRF domain without hairpinning media in the data center and without directly exposing the voice and data VRFs to each other.
Quality-of-Service Enforcement
In a Cisco voice network, the switch detects Cisco Unified IP Phones that use Cisco Discovery Protocol (CDP), and the switch trusts the Differentiated Services Code Point (DSCP) marking of packets that the Cisco Unified IP Phones send. Because CDP is not secure and can easily be replicated from a PC, the switch generally does not trust the traffic that is coming from a PC. Because it is almost impossible to ensure that only Cisco Unified Communications Manager-authorized traffic will get marked with DSCP, the packets that come from a PC get re-marked to best effort.
To resolve this problem, Cisco Unified Communications Manager inserts a trusted relay point (TRP) in front of the softphone that runs on the PC, and the media stream from the endpoint can be forced to flow through the TRP. The TRP re-marks the DSCP according to instructions from Cisco Unified Communications Manager. The switch honors and trusts media packets that are sent from the TRP.
Cisco Unified Communications Manager Administration Configuration Tips
From the Cisco Unified Communications Manager point of view, the trusted relay point (TRP) always gets placed closest to the endpoint device that requires it. The high-level requirements for TRP insertion follow:
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GUI Changes
Trusted relay points involve the following new settings in the Cisco Unified Communications Manager Administration GUI:
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Service Parameter and Enterprise Parameter Changes
You can configure the Fail Call If Trusted Relay Point Allocation Fails service parameter, which supports the Cisco CallManager service. This service parameter, which is found in the Clusterwide Parameters (System - General) section, determines whether a call that requires a Trusted Relay Point (TRP) is allowed to proceed if no TRP resource is available. Valid values specify True (the call fails if no TRP resource is available) or False (the call proceeds even if a TRP resource is not available).
Choose the best value for a system based on how the system uses TRPs. For example, if the system uses TRP for Virtual Routing and Forwarding (VRF) or for firewall traversal, Cisco Unified Communications Manager cannot connect audio or video without a TRP resource, so the service parameter value should be set to True. If a TRP is used for Quality of Service (QoS) enforcement, Cisco Unified Communications Manager can complete the call if a TRP resource is unavailable, but the call will not have the correct Differentiated Services Code Point (DSCP) marking.
Trusted relay points do not entail any changes to enterprise parameters.
AXL and CTI Considerations
No AXL considerations exist for this feature.
CTI devices, such as CTI route points and CTI ports, can get designated to use a trusted relay point (TRP). These devices can get assigned their own Use Trusted Relay Point setting, or they can inherit their Use Trusted Relay Point setting from their Common Device Configuration setting. The Use Trusted Relay Point setting for an individual device overrides the setting from the associated Common Device Configuration setting.
User Tips
No user tips exist for this feature.
For More Information
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Cisco VG202 and VG204 Gateway Support in Cisco Unified Communications Manager Administration
The Cisco VG202 and VG204 Analog Voice Gateways augment the Cisco Voice Gateway portfolio along with the Cisco Integrated Series Routers (Cisco 3800,2800,1861 and VG224s). These gateways enable an IP telephony solution to continue using traditional analog devices while taking advantage of the productivity that an IP infrastructure affords.
The Cisco VG202 and VG204 comprise Cisco IOS Software-based 2-port and 4-port gateways for analog phones, fax machines, modems, and speakerphones within an enterprise voice system that is based on Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
After the Cisco VG202 and VG204 release, you can configure the gateways in Cisco Unified Communications Manager Administration.
Cisco Unified Communications Manager Administration Configuration Tips
No new configuration settings exist in Cisco Unified Communications Manager Administration to support these gateways.
GUI Changes
To configure these gateways in Cisco Unified Communications Manager Administration, choose Device > Gateway. Click Add New and choose either VG 202 or VG 204 from the Gateway Type drop-down list box. After you click Next, the Gateway Configuration window displays.
User Tips
These gateways do not impact the end user.
For More Information
For additional information on how to configure gateways in Cisco Unified Communications Manager Administration, refer to the "Gateway Configuration" chapter in the Cisco Unified Communications Manager Administration Guide, Release 7.0(1).
Voice over Secure IP for SIP Trunks
Voice over Secure IP (VoSIP) for SIP trunks includes the following features:
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Multilevel Precedence and Preemption Enhancements
This feature adds the following configuration options to Cisco Communications Manager Administration for MLPP: Resource Priority Namespace Network Domain and Resource Priority Namespace Network Domain List. The following sections describe the options.
Resource Priority Namespace Network Domain
The Resource Priority Namespace Network Domain enables the configuration of namespace domains for a Voice over Secured IP (VoSIP) network that uses SIP trunks. Cisco Unified Communication Manager prioritizes the SIP-signaled resources, so those resources can get used most effectively during emergencies and congestion of telephone circuits, IP bandwidth, and gateways. Endpoints receive the precedence and preemption information, which is based on RFC 4411 and RFC 4412.
The SIP signaling contains a resource-priority header. Consider the resource-priority header as similar to the ISDN precedence Information Element (IE) and ISDN User Part (ISUP) precedence parameters that are used in legacy TDM MLPP networks. The resource-priority header relates to, but differs from the priority header in RFC 3261, Section 20.26.
The RFC 3261 priority header indicates the importance of SIP requests for the endpoint. For example, the header could indicate decisions about call routing to mobile devices and assistants and about call acceptance when the call destination is busy. The RFC 3261 priority header does not affect the usage of PSTN gateway or proxy resources.
In the RFC 3261 priority header, any value could get asserted, but the Resource Priority header field in the namespace network domain is subject to authorization. The Resource Priority header field does not directly influence the forwarding behavior of IP routers or the use of communications resources such as packet forwarding priority.
The RFC 4411 and RFC 4412 resource-priority header in the outbound message provides the basis for the translation or route patterns that direct a call to the SIP trunk. Incoming calls get validated against a list of Resource Priority Namespace Network Domains if the calls are terminating that is to an endpoint configured in Cisco Unified Communications Manager Administration.
The following messages include the Resource Priority header:
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The following i example shows an INVITE message that has a resource priority header that specifies immediate priority (value of 4).
INVITE sip:6000@10.18.154.36:5060 SIP/2.0Via: SIP/2.0/TCP 10.18.154.44;branch=z9hG4bK1636ee4aRemote-Party-ID: "Raleigh - 5001" <sip:5001@10.18.154.44>;party=calling;screen=yes;privacy=offFrom: "Raleigh - 5001" <sip:5001@10.18.154.44>;tag=936ad6ec-4d3c-4a42-a812-99ac56d972e1-14875646To: <sip:6000@10.18.154.36>Date: Mon, 21 Mar 2005 14:39:21 GMTCall-ID: 1d13800-23e1dc99-4c-2c9a12ac@172.18.154.44Supported: 100rel,timer,replacesRequire: resource-priorityMin-SE: 1800User-Agent: Cisco-CCM5.0Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFYCSeq: 101 INVITEContact: <sip:5001@10.18.154.44:5060;transport=tcp>Expires: 180Allow-Events: presence, dialog, kpmlCall-Info:<sip:10.18.154.44:5060>;method="NOTIFY;Event=telephone-event;Duration=500"Re source-Priority: namespace.4Max-Forwards: 70Content-Type: application/sdpContent-Length: 269v=0o=CiscoSystemsCCM-SIP 2000 1 IN IP4 10.18.154.44s=SIP Callc=IN IP4 10.18.154.45t=0 0m=audio 19580 RTP/AVP 0 101a=rtpmap:0 PCMU/8000a=ptime:20a=rtpmap:101 telephone-event/8000a=fmtp:101 0-15You can also add a default Resource Priority Namespace Network Domain to a SIP profile to use when misconfigured incoming namespace network domains get handled.
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The following supplementary services get supported:
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The following headers, mapping, and queuing do not get supported:
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Resource Priority Namespace Network Domain List
The Resource Priority Namespace Network Domain List contains acceptable network domains and gets added to the SIP profile. Incoming calls get compared to the list and processed if an acceptable network domain is in the list. If the incoming call is not valid, the call gets rejected, and a response of 417 (Unknown) gets sent to the calling party.
Support for Secure V.150.1 Modem over IP over SIP Trunks
This feature adds support for secure V.150.1 based Modem over IP (MoIP) communications between an IP STE and legacy (BRI or analog) STE across interclustered SIP trunks. SIP trunks transport the Session Description Protocol (SDP) information for outbound calls and signal Cisco Unified Communications Manager when MoIP SDP information is received for inbound calls. Devices can call between clusters by using SIP to negotiate a V.150.1 secure call.
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Cisco Unified Communications Manager Administration Configuration Tips
No Cisco Unified Communications Manager Administration configuration tips exist for these features.
GUI Changes
The following GUI changes occurred for this feature.
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User Tips
No software, hardware, or firmware restrictions exist. No accessibility restrictions or special configuration considerations exist.
For More Information
Refer to the following documents for additional configuration details for this feature:
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Bulk Administration Tool
This section contains information on the following topics:
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Time of Day Access feature for the Bulk Administration Tool
You can insert, delete, and export Time of Day Access by using the Time of the Day Access menu in the Bulk Administration Tool:
Inserting Time of Day Access
You can insert Time of Day Access through Bulk Administration Tool. You can access the Time of Day Access Insert window by choosing Bulk Administration > Mobility > Time of Day Access Insert.
Deleting Time of Day Access
You can delete Time of Day Access through Bulk Administration Tool. You can access the Time of Day Access Delete window by choosing Bulk Administration > Mobility > Time of Day Access Delete.
Exporting Time of Day Access
You can export Time of Day Access through Bulk Administration Tool. You can access the Time of Day Access Export window by choosing Bulk Administration > Mobility > Time of Day Access Export.
GUI Changes
The following changes occurred in the GUI of the Mobility submenu:
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For More Information
For information on Time of Day features in BAT, refer to the Cisco Unified Communications Manager Bulk Administration Guide, Release 7.0(1).
Import and Export Enhancements for the Bulk Administration Tool
The Import/Export tool in BAT includes new updates to support the export of Cisco Unified Communications Manager configuration details. It also has a new feature to validate .tar import files.
GUI Changes
The following changes occurred in the GUI of the Import/Export submenu:
Exporting Configuration
You can use BAT to export many new items in Release 7.0. The following list gives check boxes that are now available on the Export Configuration window for you to choose:
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Call Routing Data
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Media Resources
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You can access the Export Configuration window by choosing Bulk Administration > Import/Export > Export.
Validate Import File
You can use the Validate Import File window in BAT to validate the import .tar file. You can use this feature to validate the following items:
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You can access this feature by choosing Bulk Administration > Import/Export > Validate Import File.
For More Information
For information on configuring additional features in BAT, refer to the Cisco Unified Communications Manager Bulk Administration Guide, Release 7.0.
TAPS Name Change in Bulk Administration Tool
Documentation refers to the Tool for Auto-Registered Phone Support (TAPS) as Cisco Unified Communications Manager Auto-Register Phone Tool in the Online Help for Bulk Administration. You should read all references to 'Cisco Unified Communications Manager Auto-Register Phone Tool' in the Bulk Administration Tool Online Help as 'Tool for Auto-Registered Phone Support (TAPS)'. This makes it in compliance with the Bulk Administration user interface.
For More Information
For information on configuring additional features in BAT, refer to the Cisco Unified Communications Manager Bulk Administration Guide, Release 7.0.
Security
The following security enhancements exist for Cisco Unified Communications Manager Release 7.0:
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Cisco Unified Mobility Advantage Server Security Profile
Cisco Unified Communications Manager Administration groups security-related settings to allow you to assign a single security profile to multiple Cisco Unified Mobile Communicator clients. Security-related settings include device security mode, incoming transport type, and X.509 subject name. Configuring a Cisco Unified Mobility Advantage server security profile in Cisco Unified Communications Manager Administration automatically applies this profile to all configured Cisco Unified Mobility Communicator clients on that Cisco Unified Communications Manager.
Only the security features that the Cisco Unified Mobility Advantage server supports display in the security profile settings window.
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GUI Changes
In Cisco Unified Communications Manager Administration, choose System > Security Profile > CUMA Server Security Profile.
The Find and List CUMA Server Security Profile window displays. Records from an active (prior) query may also display in the window. From this window, you can search for an existing Cisco Unified Mobility Advantage Server profile and then edit that profile if desired, or you can click Add New to configure a new Cisco Unified Mobility Advantage Server profile.
Configuration Tips
You cannot delete a security profile that is currently assigned to a Cisco Unified Mobile Communicator client.
If you change the settings in a security profile that is already assigned to a Cisco Unified Mobile Communicator client, the reconfigured settings apply to all Cisco Unified Mobile Communicator clients that are assigned that profile.
You can rename security files that are assigned to Cisco Unified Mobile Communicator clients. The Cisco Unified Mobile Communicator clients that are assigned the old profile name and settings assume the new profile name and settings.
For More Information
Refer to the Cisco Unified Communications Manager Security Guide.
Secure-Indication Tone Configuration
The secure-indication tone represents a special tone that gets played on both ends of a call that is established through devices that are configured as "protected" and when encrypted media is established. The tone denotes that the call is protected and that confidential information may get exchanged. The tone lasts for 2 seconds and begins to play as soon as the called party answers.
A "protected" device in Cisco Unified Communications Manager gets designated by configuration. Only certain Cisco Unified IP Phones and MGCP E1 PRI gateways can get configured as protected devices in Cisco Unified Communications Manager.
Therefore, the following two types of calls that can use the secure-indication-tone feature can be made:
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Configuration Requirements
You must configure the following items for the secure tone to play:
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This allows the passing of protected status between Cisco Unified IP Phone endpoints and the protected PBX phones that are connected to the MGCP gateway.
For More Information
Refer to the Cisco Unified Communications Manager Security Guide, "Secure-Indication Tone" chapter.
SIP Trunk SRTP
A SIP trunk will report encrypted or not-authenticated security status when the TLS transport type is used. When SRTP is negotiated, the security status gets encrypted; otherwise, it will be not-authenticated. This will allow Cisco Unified Communications Manager call control to determine the overall security level of a call that involves a SIP trunk. Existing signals to Cisco Unified Communications Manager call control that are used for other device types also get used by a SIP trunk.
GUI changes
In Cisco Unified Communications Manager Administration, choose Device > Trunk > SIP Trunk Configuration and locate the check box SRTP Allowed.
Check this check box if you want Cisco Unified Communications Manager to allow secure and nonsecure media calls over the trunk. Checking this check box enables Secure Real-Time Protocol (SRTP) over encrypted TLS SIP Trunk connections and also allows the SIP trunk to fall back to Real-Time Protocol (RTP) if the endpoints do not support SRTP.
If you do not check this check box, Cisco Unified Communications Manager prevents SRTP negotiation with the trunk and uses RTP negotiation instead.
The default value for this check box leaves it unchecked.
Caution
For More Information
Refer to the following documents:
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Cisco Unified Serviceability
This section contains these subsections:
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New Enterprise Parameters for Alarm Configuration
Cisco Syslog Agent enterprise parameters in Cisco Unified Communications Manager Administration allow you to forward all alarms that meet or exceed the configured threshold to a remote syslog server with these two settings: remote syslog server name and syslog severity. The alarms include system (OS/hardware platform), application (services), and security alarms. If you have a Cisco Unified Communications Manager Business Edition server, the system also forwards Connection alarms.
To access the Cisco Syslog Agent parameters, choose System > Enterprise Parameters in Cisco Unified Communications Manager Administration and configure the remote syslog server name and syslog severity; then, click Save. For the valid values to enter, click the ? button. If the server name is not specified, Cisco Unified Serviceability does not send the Syslog messages.
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If local syslog is enabled for an application alarm, the system sends the alarm to the enterprise remote syslog server only when the alarm exceeds both the local syslog threshold and the enterprise threshold
If remote syslog is also enabled in Cisco Unified Serviceability, the system forwards the alarm to the remote syslog server by using the application threshold that is configured in Cisco Unified Serviceability, which may result in the alarm getting sent to the remote syslog server twice.
Configuring the Application Billing Servers
When you configure the application billing servers, two new billing application server parameters exist:
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Vendor-Supported MIB OIDs and Descriptions Now Available
Find the Object IDs (OIDs) for vendor-supported MIBS and their descriptions in the Vendor MIB Support for Cisco Unified Communications Manager Servers document at this location:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_device_support_tables_list.html
Cisco Unified Real-Time Monitoring Tool
This section contains these subsections:
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Four Perfmon Counters Added
This section contains information about the four new counters.
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CM_MediaTermPointsRequestsThrottled
The CM_MediaTermPointsRequestsThrottled counter represents the total number of media termination point (MTP) resource requests that have been denied due to throttling (a resource from this MTP did not get allocated because, as specified by the Cisco CallManager service parameter, MTP and Transcoder Resource Throttling Percentage, the MTP was being utilized beyond the configured throttle percentage.)
This counter increments each time that a request for an MTP on this Cisco Unified Communications Manager (Cisco Unified CM) is requested and denied due to MTP throttling and reflects a running total since the start of the Cisco CallManager service.
CM_TranscoderRequestsThrottled
The CM_TranscoderRequestsThrottled counter represents the total number of transcoder resource requests that have been denied due to throttling (a resource from this transcoder did not get allocated because, as specified by the Cisco CallManager service parameter, MTP and Transcoder Resource Throttling Percentage, the transcoder was being utilized beyond the configured throttle percentage.)
This counter increments each time that a request for a transcoder on this Cisco Unified Communications Manager (Cisco Unified CM ) is requested and denied due to transcoder throttling and reflects a running total since the start of the Cisco CallManager service.
MTP_RequestsThrottled
The MTP_RequestsThrottled counter represents the total number of media termination point (MTP) resource requests that have been denied due to throttling (a resource from this MTP did not get allocated because, as specified by the Cisco CallManager service parameter, MTP and Transcoder Resource Throttling Percentage, the MTP was being utilized beyond the configured throttle percentage.)
This counter increments each time that a resource is requested from this MTP and is denied due to throttling. This counter reflects a running total since the MTP device registered with the Cisco CallManager service.
XCODE_RequestsThrottled
The XCODE_RequestsThrottled represents the total number of transcoder resource requests that have been denied due to throttling (a resource from this transcoder was not allocated because, as specified by the Cisco CallManager service parameter, MTP and Transcoder Resource Throttling Percentage, the transcoder was being utilized beyond the configured throttle percentage.)
This counter increments each time a resource is requested from this transcoder and is denied due to throttling. This counter reflects a running total since the transcoder device registered with the Cisco CallManager service.
New Preconfigured Perfmons
This release adds the following new system performance-monitoring Memory counters:
Note
This release adds the following new system performance-monitoring Process counter:
Table 7 System Performance Monitoring Process Counter
Wchan
This counter displays the channel (system call) in which the process is waiting.
CTIManager Improved Throughput
If more than one logical disk drive is available in your system, Cisco Unified Communications Manager stores CTIManager traces in the `spare' partition on the first logical disk and Cisco CallManager traces on the second logical disk. RTMT monitors the disk usage for the "spare" partition in the Disk Usage window.
You cannot add partitions during the upgrade process. To obtain the throughput benefits for CTIManager, you must back up the existing system, complete a fresh install to release 6.0(1) or later, and restore the configuration.
The following new alarms, counters, and alerts support the spare partition:
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Default Configuration
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Default Configuration
Simultaneous Alert Configuration
The Cisco Unified Real-Time Monitoring Tool Administration Guide adds a procedure that describes how to use the "Default" alert action to configure settings for all precanned alerts at once.
All precanned alerts initially get assigned the Default alert action. The Default alert action configures the alerts for syslog and alert logging. When you add e-mail destinations to the Default alert action, all precanned alerts get sent to those recipients (provided the alerts continue to use the Default alert action). Updating the Default alert action impacts all alerts that you configured with the Default alert action. You cannot remove the "Default" alert action.
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Procedure
Step 1
The Alert Central window displays.
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The Alert Action box displays.
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The Action Configuration box displays.
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The e-mail address displays in the Recipients list in the Action Configuration box.
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Step 7
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RTMT Alert Help in Syslog Viewer
CiscoSyslog messages now display the syslog definition, which includes recommended actions, in an adjacent pane when you double-click the syslog message. You do not have to access the Alarm Definitions in Cisco Unified Serviceability for this information.
Alert Definitions and Defaults
The Cisco Unified Real-Time Monitoring Tool Administration Guide adds these new appendixes:
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Cisco Unified Communications Manager CDR Analysis and Reporting
This section contains these subsections:
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CAR Documentation Omits Information on Up and Down Arrows
The "Configuring Bills User Reports" chapter in the Cisco Unified Communications Manager CDR Analysis and Reporting Administration Guide does not state the purpose of the up and down arrows when you configure department bill reports. Use the following information for Step 6 when you configure the department bill reports in the Department Bills window.
Step 6. To choose all of your direct reports in the Department Bills window, check the Select All Reportees check box. The List of Reportees shows your direct reports.
Tip
CAR Administrator Privileges Disappear after an Upgrade is Accomplished by Using DMA
When you use Data Migration Assistant (DMA) to upgrade Cisco Unified Communications Manager, CAR users no longer have CAR administrator privileges after the upgrade. The CAR users become standard end users. You must reset the CAR administrator privileges after the upgrade.
For More Information
"Configuring CAR Administrators, Managers, and Users" section in the CDR Analysis and Reporting Administration Guide.
Cisco Call Detail Records Has New Guide
With this release, you find information about Cisco Call Detail Records (CDRs) in the Cisco Unified Communications Manager Call Detail Records Administration Guide. The CDR Analysis and Reporting Administration Guide no longer includes CDR information.
Upgrading Cisco Unified Communications Manager
When you upgrade from an earlier version of Cisco Unified Communications Manager to a later version of Cisco Unified Communications Manager, you may find that you cannot upgrade all your CDR data.
Backup of CAR Database
The CAR and CDR Disaster Recovery Service (DRS) now integrates into the Disaster Recovery System (DRS). The DRS includes the backup of the CAR database, pregenerated reports, and the CDR preserved flat files.
CPU Utilization
Cisco performed basic testing to measure CPU utilization when CDRs and/or CMRs are enabled. Table 2-1 in the CDR Analysis and Reporting Administration Guide displays the results of these tests.
New CDR Service Parameters
To access the Service Parameters Configuration window, open Cisco Unified Communications Manager Administration and choose System -> Service Parameters. Choose the Advanced button to display the complete list of Service Parameters. The following new service parameters can affect CDR/CMR records:
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Logging On to CAR
Only CAR administrators and normal end users can log on to the CAR web interface. Users do not need to be a member of a standard CAR administrator group to be a CAR administrator. Any user who has the role, Standard Admin Rep Tool Admin, associated with the user ID can access CAR as a CAR administrator. The user ID role association gets done by adding the user to a user group that has the role associated with it. Standard CAR Admin Group and Standard CCM Super Users comprise two groups that have the role, Standard Admin Rep Tool Admin, associated with them. The default application user that gets created at installation, who is a member of the Standard CCM Super Users group, can log in to CAR as a CAR administrator but only as an application user. This user cannot access the Individual Bills report.
Supported Versions of FTP/SFTP for Billing Servers
The CDR Repository Manager sends CDR files to up to three preconfigured destinations (billing servers) that are using FTP/SFTP. Make sure that your billing server uses one of the following versions of FTP or SFTP that Cisco tested and supports:
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Configuring Individual and Department Bills Reports
Before you can configure the Individual Bills report, you must ensure that a device with an assigned Owner User ID exists in Cisco Unified Communications Manager Administration for each user that is included in the report. Use the following procedure to create the Owner User IDs:
Procedure for Adding Owner User ID to Individual Bills
In Cisco Unified Communications Manager Administration, choose Device > Phone > Add a New Phone > Phone Configuration.
Add the information for the device and the user.
Before you can configure the Department Bills report, you must ensure that a device with an assigned Owner User ID and Manager User ID exists in Cisco Unified Communications Manager Administration for each user that is included in the report. Use the following procedure to add the device, Owner User ID, and the associated Manager UserID for each user:
Procedure for Adding Owner User ID and Manager ID to Department Bills
In Cisco Unified Communications Manager Administration, choose Device > Phone > Add a New Phone > Phone Configuration.
Add the information for the device and the user.
In Cisco Unified Communications Manager Administration, choose User Management > End User > Add.
Add the Manager User ID information to the end user information.
For both individual bills and department bills, if the Extension Mobility feature is enabled on the device and the user logs into the phone and places a call, the User ID that gets recorded in the CDRs represents the logged in User ID. If Cisco Extension Mobility is not enabled on the device, the User ID that gets recorded in the CDRs specifies the Owner User ID that is configured for the device. In the situation where neither the User ID or the Owner User ID is configured (that is, Cisco Extension Mobility is not enabled, and the Owner User ID is not configured), the User ID field in the CDRs gets recorded as blank. In this situation, CAR uses the default User ID of "_unspecified user" when it loads the CDRs, and the CDRs do not display in the Individual Bills User reports because no user by the name of "_unspecifieduser" exists in the Cisco Unified Communications Manager database. If you look for the reports for a particular end user in the directory, either the User ID for the particular end user must be configured as the Owner User ID for the device or the particular end user must have logged in to the device with the Cisco Extension Mobility feature enabled.
Configuring CDR Error Reports
To determine why the error records failed the CDR Load, you must review the information in the tbl_error_id_map table.
Table 16-1 in the CDR Analysis and Reporting Administration Guide lists the CDR error codes and the definition of the error.
Configuring Mail Server Parameters
You must use additional information to configure the mail server parameters.
In the CAR window, go to System > System Parameters > Mail Parameters. In the Mail ID field, only enter the e-mail identifier that will get used in the From field when e-mails are sent (for example, smith1@abc.com, enter smith1 in the Mail ID field).
In the Mail Server Name field, enter the domain name for the server that runs the e-mail system (that is abc.com from the preceding example).
CAR does not support SMTP authentication. You must disable authentication on the SMTP mail server.
Configuring the CDR Load Schedule
The default batch size specifies 600 CDR or CMR. The default sleep time between each CDR batch equals 2500 ms and 3000 ms for each CMR batch. However, you can configure the batch size from the tbl_system_preferences table "Loader Batch" column to have any value between 50 and 2000.
Manual Purging or Reloading the CAR Database
Manual purging of the CDRs stops if the CAR Web Service is stopped during the manual purge process. Manual purging cannot begin again until the CAR Web Service restarts. Then, you must begin the manual purge process again.
You can perform the following tasks to intentionally stop the CAR Web Service:
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The CDR Loader cannot begin again until either the CAR Web Service or the CAR Scheduler gets restarted.
Generating the CAR System Event Log
This release of Cisco Unified Communications Manager introduces the The Task Monitor and Database Maintenance features.
Task Monitor begins about 1 minute after the Scheduler starts, and 1 minute after the Scheduler repopulates the schedules every day at midnight (00.00). The Task Monitor periodically (every 5 minutes) monitors the status of all jobs for the day from the tbl_event_log with the exception of the following jobs: PopulateSchedules, TaskMonitor, DatabaseMaintenance, and DailyCdrLoad.
When a task does not start on schedule because an earlier task is still running, you may see something like the following trace message:
2008-02-14 08:00:04, 602 WARN [main] services. Scheduler - runTasks(): Job [DailyCdrLoad] thread is busy, hence it will be removed from today's schedule and not be started!"The Scheduler gives a grace period to periodically sleep for 10 seconds and check whether the task thread is complete. The Scheduler sleeps up to 2 minutes total. If the task thread does not complete after the 2 minutes of wait time, the next task gets removed from the current schedule and does not run until its next scheduled time.
Event Log Report Status
A new field, Scheduled, exists in the the Event Log report status. If this check box is checked, the event log report includes tasks that have been scheduled but have not yet started.
When the Scheduler restarts, all unfinished jobs with a status of Scheduled get deleted. Current jobs with the status of In Progress or Scheduled get changed to Unsuccessful.
CAR Alarm Catalog
This release of Cisco Unified Communications Manager introduces a CAR alarm catalog (CARAlarmCatalog.xml) for the CAR Scheduler. Table 29-3 in the CDR Analysis and Reporting Administration Guide displays the alarms/alerts in this catalog.
Upgrading the CAR Database
When you upgrade the CAR database from Cisco Unified Communications Manager Release 4.x to Release 5.x, 6.x, or 7.x, the Cisco Unified Communications Manager installation program limits the time for the migration of the CAR records from the CSV files in the Data Migration Assistant (DMA) TAR file to the CAR database on the upgraded system. The migration time specifies 60 minutes. Review this information to determine how to migrate the highest number of CSV files in the allotted time.
Configuring CDR Search by Cause for Call Termination
Only CAR administrators use the CDR Search by Cause for Call Termination feature. Table 25-1 in the CDR Analysis and Reporting Administration Guide includes new call termination cause codes by which you may search.
Enabling or Customizing Reports for Automatic Generation
For all new installations of Cisco Unified Communications Manager, you must first enable the e-mail alerts and reports for automatic generation. The default status for all reports and alerts specifies Disabled.
For all Cisco Unified Communications Manager upgrades from Release 5.x to a later release of Cisco Unified Communications Manager, the tbl_pregenmail_option table data migrates only if the CAR Scheduler service is active.
Cisco Unified Communications Manager Call Detail Records
This section contains these subsections:
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Global Call Identifier
The Cisco Unified Communications Manager allocates a global call identifier (GlobalCallID_callId) each time that a Cisco Unified IP Phone is taken off hook or a call is received from a gateway. The GlobalCallID_callId gets allocated sequentially on a Cisco Unified Communications Manager server. Cisco Unified Communications Manager writes the GlobalCallID_callId value to a disk file for every 1,000th call. When Cisco Unified Communications Manager restarts for any reason, it assigns the next 1000th number to the next GlobalCallID_callId.
Partition/Extension Numbers in CDRs
The following new partition/extension numbers fields exist in the CDR record:
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Calling Party Normalization and Support for Dialing "+"
Cisco Unified Communications Manager supports the new feature, Calling Party Normalization and support for dialing "+", in this release. The callingPartyNumber, originalCalledPartyNumber, finalCalledPartyNumber, lastRedirectDN, and the new fields, outpulsedCallingPartyNumber and outpulsedCalledPartyNumber can now contain a "+" in the CDR. The device reports the calling party number that it outpulses to call control only if calling party normalization/localization takes place. This information gets recorded in the CDR in the outpulsedCallingPartyNumber field. CDR examples exist for Calling Party Normalization and "+" dialing.
Local Route Groups and Called Party Transformation
In this release, Cisco Unified Communications Manager supports the new feature, local route groups and called party transformation. CDR examples exist for the outpulsedCalledPartyNumber and the outpulsedCallingPartyNumber fields.
Call Park CDR Examples with the Use Global Call ID of Parked Call Service Parameter
The useGcidOfParkedCallEnabled service parameter gets introduced in this release of Cisco Unified Communications Manager. The default value of False provides that, when the call is retrieved from park Cisco Unified Communications Manager creates a new globalCallId. The value of True provides that, when the call is retrieved from park, Cisco Unified Communications Manager retains the original globalCallId. The following CDRs display these scenarios.
Call Park Pickup with GcidOfParkedCallEnabled Service Parameter Set to False CDR Example
50003 calls 50002; 50002 presses the Park softkey. 50001 picks up the parked call by dialing the park code (44444).
Call Park Pickup with GcidOfParkedCallEnabled Service Parameter Set to True CDR Example
50003 calls 50002; 50002 presses the Park softkey. 50001 picks up the parked call by dialing the park code (44444).
Video Conference Call CDR Example
An example of a video conference call gets added to the CDR examples.
New CDR Field Descriptions
The outpulsedCalledPartyNumber and the outpulsedCallingPartyNumber fields get added to the CDR field descriptions as new fields.
Cisco-Specific Call Termination Cause Codes
The Cisco-Specific call termination cause codes table in Table 6-3 of the Cisco Unified Communications Manager Call Detail Records Administration Guide presents both decimal value codes and hex value codes.
Cisco Devices That Support VarQMetrics
Table 9-2 of the Cisco Unified Communications Manager Call Detail Records Administration Guide displays a list of all Cisco devices that support varQMetric information in the call management records (CMRs).
CMR Example
The documentation now provides an example of a typical CMR.
Cisco Unified Reporting
Cisco Unified Reporting includes new report data that is now available. Trace settings for the server now display in the Unified CM Cluster Overview report under Unified CM Trace Information.
For a complete description of reports that are available on your system and the data that gets captured in a report, access the Report Descriptions report, as described in the Cisco Unified Reporting Administration Guide.
Cisco Unified JTAPI Developers Guide
The following sections describe the new and changed features and enhancements to the Cisco JTAPI Developers Guide for Cisco Unified Communications Manager Release 7.0(1):
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For interface and message sequence changes, refer to the Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager Release 7.0(1).
Join Across Lines with Conference Enhancements
The Join Across Lines with Conference enhancements follow:
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Locale Infrastructure Development
This feature removes currently supported languages for JTAPI client install. JTAPI client install only gets supported in English. It also adds the capability to dynamically update the locale in JTAPI Preference application from the Cisco Unified Communications Manager server. JTAPI Preference application will continue to support all the languages that are supported in prior releases. This release also adds support for adding new languages and updating locale files .
This feature adds the capability to dynamically update locale file for JTAPI Preferences application, and you can install JTAPI Client only in English languages.
The JTAPI Client install needs the Cisco Unified Communications Manager TFTP server IPaddress. The TFTP IP address gets used for downloading locale files for the preferences application. If the TFTP IP address is not entered or an incorrect IP address is entered, the preference application displays only in English language.
Backward Compatibility
From the JTAPI application perspective, consider this a backward compatible feature, but from the JTAPI client install perspective, because currently supported languages have been removed, do not consider it as a backward compatible feature.
Do Not Disturb-Reject
Do Not Disturb-Reject (DND-R) represents an enhancement to the existing DND feature. Cisco Unified Communications Manager and JTAPI previously supported only the Ringer off DND. The user can reject calls with DND-Reject. You can set DND-R from phone configuration or the phone profile configuration window in Cisco Unified Communications Manager Administration.
When DND-R is enabled, the call does not get presented to the terminal that has Call Reject enabled. No audible or visual indication of incoming calls on that end point occurs. To enable DND-R, set the DND Status as True and the DND option to Call Reject.
FeaturePriority overrides DND. It can have any of the following values:
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FeaturePriority in connect() API on CiscoCall represent a new capability. Pior releases already supported FeaturePriority in selectRoute() and redirect() API. When feature priority as EMERGENCY is specified in connect() API, and the destination terminal has DND-R enabled, the call still rings at the destination terminal and overrides the DND-R settings.
When a terminal has DND-R enabled and receives an intercom call, DND-R settings get overridden, and the call presents. This occurs because feature priority always remains 2 (URGENT) for intercom calls.
In non- shared line scenario where A calls B and Terminal B has DND-R enabled, CallCtlConnFailedEv with cause USER_BUSY gets delivered on A. The user sees the same behavior if DND-R is enabled on all the terminals that have shared DNs
In the case of shared lines when at least one terminal does not have DND-R enabled and a call is placed to the shared line, JTAPI delivers TermConnPassiveEv and CallCtlTermConnInUseEv for the terminals that have DND-R enabled (assuming the call was made with NORMAL feature priority). TermConnPassiveEv and CallCtlTermConnBridgedEv gets delivered if DND-R is disabled on the terminal during a call.
A new event CiscoTermDNDOptionChangedEv gets sent to the terminal observer whenever the DND option changes on the phone window or Common Phone Profile window in Cisco Unified Communications Manager Administration.
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Backward Compatibility
Consider this feature as backward compatible.The application sees new events if this feature is configured. The new events can get filtered through TerminalEventFilter interface (CiscoTermEvFilter). By default, the filter stays disabled, and the new events do not get delivered.
Calling Party Normalization
Calling Party Normalization (CPN) enhancement includes the option to transform or normalize the incoming call number and convert it into the E.164 format, which includes the (country code, state code, and number type). The number type field identifies the subscriber as national, international, or unknown. The number type does not get supported in conference scenarios.
Backward Compatibility
Consider this feature as backward compatible.
Click to Conference
Click to Conference feature provides interfaces on SIP trunk for applications such as Instant Messenger (IM) to add parties to a conference. Users can add other parties to a conference or remove parties by using such applications. When Click to Conference is used to add a party to conference, a call gets offered to the target address. Only one connection for target address gets created on this initial call. This call then gets added to the conference, which results in a new callID for the call on the target address, and connections for other addresses in the call get created on the new call.
This section describes the interface changes that are done in Cisco JTAPI to handle the interactions when an address is added to a conference by using Click to Conference. When the Click to Conference feature is used, no consult call occurs, and JTAPI applications does not receive CiscoConferenceStartEv or CiscoConferenceEndEv.
Disable the feature by turning off the ENABLE CLICK TO CONFERENCE CallManager service parameter.
Backward Compatibility
Consider this feature as backward compatible. No change in JTAPI applications occurs when this feature is not configured or used.
Extension Mobility Username Login
The Extension Mobility Login Username enables applications to get the Extension Mobility login username from the Cisco Unified JTAPI controlled terminal.
Java Socket Connect Timeout
The Java Socket Connect Timeout enhancement enables the configuration of a timeout in seconds by using the Cisco Unified JTAPI specification and prevents connection delays to the primary CTIManager. The default specifies 15 seconds.
If the default of 15 seconds is unacceptable to the application, the default JAVA API of zero (0) sets the behavior to the normal JAVA Socket Connect API.
The range of values goes from 5 through 180 seconds. Zero defaults to Java behavior of the socket connect without any time out for connection.
Backward Compatibility
No backward compatibility impact exists.
selectRoute() with Calling Search Space and Feature Priority
The selectRoute() includes feature priority and calling search space parameters as an array. Ensure the same feature priority and calling search space are specified for all the routes that are selected. This API provides the flexibility of different feature priorities and calling search spaces for each route that is selected.
Backward Compatibility
No backward compatibility impact exists. The selectRoute() API remains functional and interoperates with the overloaded selectRoute() API.
Call Pickup
Call Pickup enhancement enables devices within a Call Pickup Group to be alerted that another phone in the group is ringing and to pick up the call—taking it from the original ringing device.
With this enhancement, support for observing terminals and addresses in which call pickup events exist, but JTAPI API still does not support invoking Call Pickup operations. This represents a small change in the way the API handles Call Pickup events when the service parameter "Auto Call Pickup" is enabled. If this parameter is disabled, when a user presses their "Pickup" softkey, their phone begins to ring, and they have all the normal actions available to them. If "Auto Call Pickup" is enabled, pressing the softkey immediately picks up the call without ringing.
Backward Compatibility
No backward compatibility impact exists.
Calling Party IP Address
This enhancement provides the calling party IP address to the destination side of basic calls, consultation calls for transfer and conference, and basic redirect/forwarding. Other scenarios and feature interactions do not get supported, including those instances during which the calling party changes.
Only IP phones as calling party devices get supported, although IP address of other calling devices may also get provided. New Cisco extensions to the CallCtlConnOfferedEv and RouteEvent classes get created and expose a method to obtain the calling party IP address. The new extensions comprise CiscoCallCtlConnOfferedEv and CiscoRouteEvent. An empty value returned indicates that calling party IP address info is not available.
Backward Compatibility Issues
Be aware that this release of JTAPI is backward compatible with applications that are written for Cisco Unified Communications Manager Administration Release 6.0, and CiscoJtapiClient upgrade is not mandatory.
Cisco Unified Communications Manager Administration Release 7.0 and JTAPI add Operating System Independence (OSI) support. This supports telephony features of Cisco Unified Communications Manager Administration Release 7.0 in both Linux and Windows 2003 server.
The Cisco Unified Communications Manager Administration features get ported from Cisco Unified Communications Manager Administration Release 6.0(x) (Appliance) to Cisco Unified Communications Manager Administration Release 7.0 (Win2003).
When a user upgrades from Cisco Unified Communications Manager Administration 4.x (Windows) to Cisco Unified Communications Manager Administration 7.0 (Windows/Linux), the plug-in URL to download the jtapi.jar differs. In Cisco Unified Communications Manager Administration Release 7.0, the plug-in URL from 6.x releases gets maintained.
The following URL applies for:
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http://<server name or ip address>/plugins/jtapi.jar.•
http://<server name or ip address>/plugins/jtapi.jar.The backward compatibility with regard to the plug-in URL does not get maintained between Cisco Unified Communications Manager Administration Release 4.x and Cisco Unified Communications Manager Administration Release 7.0.
Cisco Unified TAPI Developers Guide
The following sections describe the new and changed features and enhancements that were made to the Cisco TAPI Developers Guide for Cisco Unified Communications Manager Release 7.0(1):
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For interface and message sequence changes, if any, refer to the Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager Release 7.0(1).
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Join Across Lines (SIP)
This feature allows two or more calls on different lines of the same device to get joined by using the join operation. Applications can use the existing join API to perform the task. When the Join Across Line feature happens, the consultation call on the different line on which the survival call does not reside will get cleared, and a CONFERENCED call that represents the consultation call will get created on the primary line where the conference parent is created. This feature should have no impact when you join multiple calls on the same line.
This feature gets supported on both SCCP and SIP devices that CTI controls. In addition, this feature also supports chaining of conference calls on different lines on the same device. Also, Join Across Line can occur on a non-controller (the original conference controller was on a different device than where the join is being performed) line.
This feature returns an error if one of the lines that are involved in the Join Across Lines is an intercom line.
Backwards Compatibility
Consider this feature as backward compatible.
Localization Infrastructure Changes
Beginning with Release 7.0, the systems automates TSP localization. The TSP UI can download the new and updated locale files directly from a configured TFTP sever location. As a result of the download functionality, Cisco TSP install supports only the English language during the installation.
During installation, the user inputs the TFTP server IP address. When the user opens the TSP UI for the first time, the TSP UI automatically downloads the locale files from the configured TFTP server and extracts those files to the resources directory. The languages tab in the TSP preferences UI also provides functionality to update the locale files.
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Backward Compatibility
Only English locale gets packaged in Cisco TSP installer. The TSP UI downloads the locale files from the configured TFTP server, so the end user can select the required and supported locale after the installation.
Do Not Disturb-Reject
Do Not Disturb (DND) gets enhanced to support the rejection of a call. The enhancement Do Not Disturb-Reject (DND-R) enables the user to reject any calls when necessary. Prior to Cisco Unified Communications Manager Release 7.0, DND operated only with the Ringer Off option. If DND was set, the call would still get presented but without ringing the phone.
To enable DND-R, access the Cisco Unified Communications Manager Administration phone window, or the user can enable it on the phone. However, if the call has an emergency priority set, the incoming call getspresented on the phone even if the DND-R option is selected. This ensures that emergency calls do not get missed.
Also in a shared line scenario, if one of the lines is DND-R enabled and if the Remote In Use specifies True, call will get marked as connected inactive.
Backward Compatibility
Consider this feature as backward compatible.
Calling Party Normalization
Prior to Release 7.0, the "+" symbol did not display. Also, no support existed for displaying the localized or global number of the caller to the called party on its alerting display and the entry into its call directories for supporting a callback without the need of an Edit Dial.
This release adds support for "+" symbol. Also the calling number gets globalized and passed to the application. This allows the end user to dial back without using EditDial. Along with the globalized calling party, the user also gets the number type of the calling party. This helps the user to know where the call originated and whether it is a subscriber, national, or international number.
Backward Compatibility
Consider this feature as backward compatible.
Click to Conference
Click to Conference enables users to create conferences from an Instant Messaging (IM) application without creating a consult call first. The Cisco TSP treats the feature as an existing conference model. However, when the conference is created or dropped, the CtiExtendedReason may come as Click2Conference.
Backward Compatibility
Consider this feature as backward compatible.
Microsoft Windows Vista
The Cisco TSP client gets supported on Microsoft Windows Vista operating system with the following workarounds:
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Cisco Unified Communications Manager XML Developers Guide
The following sections describe the changes to Cisco Unified Communications Manager XML Developers Guide, Release 7.0(1):
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Administrative XML Layer (AXL) Application Programming Interface
The following sections provide information about updates to the AXL programming interface.
For More Information
Refer to Cisco Unified Communications Manager XML Developers Guide for detailed information about these updates.
Dynamic Throttling of Requests
Release 7.0 introduces a new throttling mechanism that takes into account the dynamic state of Cisco Unified Communications Manager. It considers the number of outstanding change notifications across the Cisco Unified Communications Manager cluster at any given time. Read requests never get throttled and pass through even when write requests are throttled.
AXL APIs
The following sections describe additions, modifications, and deprecations in the AXL APIs.
Added AXL APIs
The following list gives new AXL APIs in Release 7.0:
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Modified AXL APIs
The following list gives AXL APIs that are modified in Release 7.0:
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Deprecated Service Parameter
The following service parameter gets deprecated in Release 7.0:
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AXL Serviceability Programming
With Release 7.0, when trace compression is enabled, trace files get compressed.
Cisco Web Dialer API
Release 7.0 adds the following SOAP API methods:
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Cisco Unified Communications Manager SCCP Messaging Guide
The following sections describe the changes to Cisco Unified Communications Manager SCCP Messaging Guide, Release 7.0(1):
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SCCP Messages Added or Modified
Release 7.0 adds or modifies the following SCCP messages:
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SCCP Messages Deprecated
Release 7.0 deprecates the following SCCP messages:
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For More Information
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Cisco Unified IP Phones
This section provides the following information:
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See Table 11 for a listing of features and supported phone models.
New Cisco Unified IP Phone Quick Start Guide for Administrative Assistants
You can find a new Cisco Unified IP Phone Quick Start Guide, which is specifically for administrative assistants, on Cisco.com at the following URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/admin_qrc/7_0/aa_card.pdf
The four-panel guide helps administrative assistants to quickly understand basic phone features and answers common questions.
Cisco Unified IP Phone Expansion Module 7914—SIP Support
Cisco Unified Communications Manager 7.0 supports the use of the Cisco Unified IP Phone Expansion Module 7914 with the following phones that are running SIP:
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Be aware that prior to this release, the expansion module was compatible only with phones that were running SCCP.
Limitations and Restrictions with SIP IP Phones
For IP phones running SIP firmware, the maximum number of keys is 36, regardless of whether a Cisco Unified IP Phone Expansion Module 7914, 7915, or 7916 is used. The 36 key number includes the keys on the base phone (see the following examples).
Cisco Unified IP Phone Expansion Module 7914 36-Key Example
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Caution
Alternatively, you may configure the Cisco Unified IP Phone Expansion Module 7915 or 7916 as a 12-button key expansion module. This disables the shift/page keys, which allows two expansion modules, 12 keys each, to be used with a single IP phone.
Where to Find More Information
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Cisco Unified IP Phone Expansion Modules 7915 and 7916
The Cisco Unified IP Phone Expansion Module 7915 (grayscale display) and Cisco Unified IP Phone Expansion Module 7916 (color display) attach to your Cisco Unified IP Phone 7962G, 7965G, or 7975G (SCCP or SIP). Each expansion module adds up to 24 extra line appearances or programmable buttons to your phone. You can attach up to two expansion modules to your Cisco Unified IP Phone for a total of 48 extra line appearances or programmable buttons.
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Where to Find More Information
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Busy Lamp Field (BLF) Enhancements
Cisco Unified Communications Manager 7.0 introduces the following enhancements for the Busy Lamp Field (BLF) feature:
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These BLF enhancements get supported on the following phones that run SIP and SCCP:
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Where to Find More Information
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Call Forward All Loop Breakout and Prevention
Cisco Unified Communications Manager 7.0 introduces enhancements for the following Call Forward All features:
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These Call Forward All features get supported on the following phones that are running SIP and SCCP:
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Where to Find More Information
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Calling Party Normalization and E.164
Cisco Unified Communications Manager 7.0 introduces support for the "+" symbol to represent international access codes for received numbers that is stored in call logs and directories.
If your phone system is configured for international call logging, the call logs, redial, or call directory entries may display a "+" symbol to represent the international escape code for your location. Depending on the configuration for your phone system, the "+" may get replaced with the correct international dialing code, or you may need to edit the number before dialing to manually replace the "+" with the international escape code for your location. In addition, while the call log or directory entry may display the full international number for the received call, the phone display may show the shortened local version of the number, without international or country codes. Ask your phone administrator for more information regarding your phone system support for international call logging.
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The following phones support this feature:
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Extension Mobility Equivalency Enhancement
Cisco Unified Communications Manager 7.0 provides an enhancement to the Extension Mobility (EM) equivalency mechanism (also known as feature safe) to include additional models:
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Tip
Table 10 provides a compatibility matrix of the Cisco Unified IP Phones that support this feature.
Where to Find More Information
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Directed Call Pickup
Cisco Unified Communications Manager 7.0 introduces a new call pickup feature, Directed Call Pickup that allows a user to pick up an alerting call from a specific DN by pressing the group pickup softkey followed by the DN where the call is ringing.
Call pickup features in prior releases did not allow the user to specify the DN.
Directed Call Pickup gets supported on the following phones that are running SIP or SCCP:
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Where to Find More Information
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Do Not Disturb Reject
Do Not Disturb (DND) allows a user to toggle a DND State on/off for a device by using a phone button or softkey. The phone button lights in amber when the feature is activated.
Note
DND contains two options: DND No Ring and DND Reject. DND No Ring allows a user to turn off only the ringer during an incoming call. DND Reject disables all audible and visual notifications of an incoming call during the ring-in state. The administrator or the user con configure these option by using Cisco Unified CM User Options.
DND Reject gets supported on the following phones that run SCCP or SIP:
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Enhanced Services Provisioning
The Enhanced Services Provisioning enhancement allows Cisco Unified Communications Manager administrators to offer a wider variety of phone services on Cisco Unified IP Phones. Administrators can configure these services as default features or allow phone users to subscribe or unsubscribe to the services by using Cisco Unified CM User Options.
The changes from the user point of view follow:
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Enhanced Services Provisioning gets supported on the following phones that run SCCP or SIP:
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Where to Find More Information
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Cisco Unified IP Phone 7931G—SIP Support
Cisco Unified Communications Manager 7.0 introduces SIP support for the Cisco Unified IP Phone 7931G.
Where to Find More Information
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Malicious Call ID—SIP Support
Cisco Unified Communications Manager 7.0 supports the Malicious Call ID (MCID) feature on the following phones that are running SIP:
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Be aware that prior to this release, MCID was compatible only with phones that were running SCCP.
Where to Find More Information
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Mobile Connect Enhancements
Cisco Unified Communications Manager 7.0 includes the following Cisco Unified Mobility features for Cisco Unified IP Phone users:
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Users can configure Time of Day Mobility through Cisco Unified CM User Options. To set up Time of Day Mobility, the phone user performs these tasks:
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Cisco Unified Communications Manager 7.0 supports the Mobile Connect feature on the following phones that are running SIP and SCCP:
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Where to Find More Information
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Personal Address Book and Fast Dials Enhancements
Administrators can set up a service URL that allows users to access their Fast Dials and PAB as services without having to authenticate each time:
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Personal Address Book and Fast Dials get supported on the following phones that are running SIP and SCCP:
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Where to Find More Information
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Programmable Line Keys—SIP Support
Cisco Unified Communications Manager 7.0 introduces support for assigning call-handling features (such as call forward, redial, hold) to programmable line keys on the following phones that are running SIP:
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Where to Find More Information
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Join Across Lines and Single Button Barge—SIP Support
Cisco Unified Communications Manager 7.0 supports the Join Across Lines feature on the following phones that are running SIP:
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Be aware that prior to this release, Join Across Lines was compatible only with phones that were running SCCP.
Cisco Unified Communications Manager 7.0 supports the Single Button Barge feature on the following phones that are running SIP:
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Be aware that prior to this release, Single Button Barge was compatible only with phones that were running SCCP.
Where to Find More Information
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Secure Indication Tone
In Cisco Unified Communications Manager 7.0, Cisco Unified IP Phones support protected calling, which plays a security tone at the beginning of a call to indicate that the connection is secure (encrypted) on both ends, which provides integrity and privacy to the call. Be aware that some features, such as conference calling, shared lines, Cisco Extension Mobility, and join across lines are not available when protected calling is configured. Protected calls do not get authenticated.
The following information applies to protected calling:
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Features Disabled When Protected Calling Is Configured
The following IP phone features automatically change when the protected call feature is enabled in Cisco Unified Communications Manager:
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Cisco Unified Communications Manager 7.0 supports the secure indication tone feature on the following phones that are running SCCP or SIP:
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Where to Find More Information
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Select for Non-Shared Lines—SIP Support
Cisco Unified Communications Manager 7.0 introduces support for manual "Select" for non-shared lines on the following phones that are running SIP:
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Where to Find More Information
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Table 11 lists Cisco Unified IP Phones that support new Cisco Unified Communications Manager 7.0 features.
Cisco Unified CM User Options
Starting with Cisco Unified Communications Manager 6.1(2), you can control whether the end user can view the manager name and user ID in the Directory Find/List window in Cisco Unified CM User Options.
Cisco Unified Communications Manager Administration Configuration Tips and GUI Changes
The Show Manager in Directory and Show User ID in Directory enterprise parameters in Cisco Unified Communications Manager Administration allow you to control whether the end user can view the manager name and User ID in the Directory Find/List window in Cisco Unified CM User Options. For information on these parameters, see the "Service Parameter and Enterprise Parameter Changes" section.
Service Parameter and Enterprise Parameter Changes
To access the following enterprise parameters in Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters.
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Installation/Upgrade (Migration) Considerations
After you install or upgrade to Cisco Unified Communications Manager 7.0, you can configure this functionality.
If you configured this functionality in release 6.1(2), you do not need to configure the functionality again.
User Tips
After you configure the enterprise parameters, the change takes effect the next time that the end user logs in to Cisco Unified CM User Options.
For More Information
For more information on Cisco Unified CM User Options, refer to the Cisco Unified IP Phone user documentation that supports your phone model.
Multisite WAN Deployment with Distributed Call Processing
The Cisco Unified Communications Manager Business Edition multisite WAN deployment model with centralized call processing consists of a single call processing appliance that provides services for up to 20 sites (one central site and 19 remote sites), and this model uses the IP WAN to transport IP telephony traffic between the sites. The IP WAN also carries call control signaling between the central site and the remote sites. A multisite Cisco Unified Communications Manager Business Edition deployment with centralized call processing has the following benefits:
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For more information on this topic, refer to the Cisco Unified Communications SRND Based on Cisco Unified Communications Manager 7.x.
Unified CMBE Migration
Direct migration from Unified CMBE to standalone Unified CM is not currently supported. However, beginning with Unified CM 7.0, you have the option to repurpose the Cisco Media Convergence Server (MCS) 7828-H3 or MCS 7828-I3 as either a Unified CM publisher in a new cluster or a subscriber in an existing cluster. The MCS 7828 cannot, however, be reinstalled as a Cisco Unity Connection server.
When used with Cisco Unified CM, the MCS 7828-H3 and 7828-I3 platforms provide performance and scalability equivalent to the MCS 7825-H3 and 7825-I3. Although the MCS 7828 platforms have more memory and more disk space, the CPU and the disk speeds of the MCS 7825 platforms are equivalent, and the CPU and I/O Wait performance are the main factors for server equivalency.
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Caveats
The following sections contain information on how to obtain the latest resolved caveat information and descriptions of open caveats of severity levels 1, 2, and 3.
Caveats describe unexpected behavior on a Cisco Unified Communications server. Severity 1 caveats represent the most serious caveats, severity 2 caveats represent less serious caveats, and severity 3 caveats represent moderate caveats.
Resolved Caveats
You can find the latest resolved caveat information for Cisco Unified Communications Manager Release 7.0 by using Bug Toolkit, which is an online tool that is available for customers to query defects according to their own needs.
Tip
To access the Bug Toolkit, log on to http://tools.cisco.com/Support/BugToolKit.
UsingBug Toolkit
The system grades known problems (bugs) according to severity level. These release notes contain descriptions of the following bug levels:
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You can search for problems by using the Cisco Software Bug Toolkit.
To access Bug Toolkit, you need the following items:
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To use the Software Bug Toolkit, follow these steps:
Procedure
Step 1
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Open Caveats
Open Caveats for Cisco Unified Communications Manager Release 7.0(2x) As of April 8, 2009 describes possible unexpected behaviors in Cisco Unified Communications Manager Release 7.0, which are sorted by component.
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Understanding the Fixed-in Version and the Integrated-in Fields in the Online Defect Record
When you open the online record for a defect, you may see data in the "First Fixed-in Version" or "Integrated-in" fields. The information that displays in these fields identifies the list of Cisco Unified Communications Manager interim versions in which the defect was fixed. These interim versions then get integrated into Cisco Unified Communications Manager releases.
Some more clearly defined versions include identification for Engineering Specials (ES) or Service Releases (SR); for example 03.3(04)ES29 and 04.0(02a)SR1. However, the version information that displays for the Cisco Unified Communications Manager maintenance releases may not be as clearly identified.
The following examples show how you can decode the maintenance release interim version information. These examples show you the format of the interim version along with the corresponding Cisco Unified Communications Manager release that includes that interim version. You can use these examples as guidance to better understand the presentation of information in these fields.
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Open Caveats for Cisco Unified Communications Manager Release 7.0(2x) As of April 8, 2009
The following information comprises unexpected behavior (as of April 8, 2009) that you may encounter in this release of Cisco Unified Communications Manager
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Component: attendantconsole
Headline: AC hang on Calls that sent back to AC from Always route memeber•
Component: CMCTI
CTI manager crashed during upgrade.•
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Mismatch of Unmodified/Modified value on transfer via CPN.•
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Unified CM fails to send NOTIFYCMUI
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In French locale user and admin windows, an extra \ displays before ' .Call Processing
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Location bandwidth leak when allocating an Annunciator–
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Call may drop when no xcoder for MOH supporting G711 only.–
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SIP calls fail on Unified CM TLS trunk after Unified CM upgrade or restart.–
Component: cp-unknown
TOD manager shifts the index by 1 when Specific Time Zone is selected on.–
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Subscriber NTP Reference in ntp.conf not updated on Pub Hostname Chan•
Component: cpi-security
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DNA does not display correct results as per DST changes For MST•
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CallManager certificate signed by external CA.•
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If you change a PIN via BAT account lock-out may occur.Documentation Updates
This section contains information on Cisco Unified CM 7.0 documentation omissions, errors, and updates for the following areas:
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Cisco Unified Communications Manager Call Detail Record Administration Guide
This section contains information on documentation omissions, errors, and updates for Cisco Unified Communications Call Detail Record AdministrationGuide, including the following ones:
RedirectReason Misstated
Chapter 4 of the Cisco Unified Communication Manager Call Detail Record Administration Guide misstates RedirectReason as RedirectResource.
The following information:
If any of the preceding OnBehalfOf codes has the Mobility code of 24, the CDR has the Mobility call type that the CAR Loader determines. Four 'redirectResource' codes apply for Mobility features: Hand-In (code 303), Hand-Out (code 319), Cell Pickup (code 335), and IVR (code 399).
should read:
If any of the preceding OnBehalfOf codes has the Mobility code of 24, the CDR has the Mobility call type that the CAR Loader determines. Four 'redirectReason' codes apply for Mobility features: Hand-In (code 303), Hand-Out (code 319), Cell Pickup (code 335), and IVR (code 399).
Cisco Unified Communications Manager Administration
This section contains information on documentation omissions, errors, and updates for Cisco Unified Communications Manager Administration. This section includes documentation updates for the Cisco Unified Communications Manager Administration Guide, the Cisco Unified Communications Manager Features and Services Guide, and the Cisco Unified Communications Manager System Guide.
This section contains information on the following topics:
Cisco Unified Communications Manager Administration Guide
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Cisco Unified Communications Manager System Guide
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Cisco Unified Communications Manager Features and Services Guide
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Administrator Can Set User Credential Policy to Expire Without Making a Global Policy Change
The Credential Settings and Fields section of the "End User Configuration" chapter in the Cisco Unified Communications Manager Administration Guide incorrectly includes the following information:
For example, if the policy has the Never Expires check box checked, you cannot uncheck and save the Does Not Expire check box in the user Credential Configuration window. You can, however, set a different credential expiration for the user, including Does Not Expire, if the Never Expires policy setting is not checked; the user setting overrides the policy setting.
And, again, regarding the Does Not Expire checkbox:
You cannot uncheck this check box if the policy setting specifies Never Expires.
For releases above 6.1(3), this is not true. An administrator can set a user credential policy to expire without making a global policy change.
Guidelines for Installing COP Files
When you install a COP file, follow the installation instructions that are specified in the documentation that came with the COP file.
If no installation instructions are specified in the documentation that came with the COP file, these steps should be followed:
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NTP Version 4
To avoid potential compatibility, accuracy, and network jitter problems, the external NTP servers that you specify for the primary node should be NTP v4 (version 4).
Parallel Upgrades from Unified CM Releases 5.x and 6.x to Unified CM Release 7.0
When you upgrade a cluster running a supported version of Cisco Unified Communications Manager 5.x or 6.x to Cisco Unified Communications Manager 7.0, begin upgrading the publisher server first. You can begin upgrading subscriber servers in parallel after the publisher server has reached a specified point in the upgrade.
During the upgrade of the publisher server, view the installation log, install_log_<date+time>.log, using the Software Installation/Upgrade window in Cisco Unified Communications Operating System Administration or the command line interface (CLI). You can begin the upgrade of the subscriber servers once the following information displays in the log.
PRODUCT_TARGET is <product target id>
PRODUCT_NAME is <product name>
PRODUCT_VERSION is <product version to which you are upgrading, such as 6.1(2)>
Caution
Cisco Unified Communications Manager Does Not Support Recovery of Administration or Security Passwords
Chapter 2 of the Cisco Unified Communications Operating System Administration Guide does not contain the following information.
Cisco Unified Communications Manager does not support recovery of administration or security passwords. If you lose these passwords, you must reset the passwords, as described in the Cisco Unified Communications Operating System Administration Guide.
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Characters Allowed in a Pre-Shared Key
Chapter 6 of the Cisco Unified Communications Operating System Administration Guide does not contain the following information.
Pre-shared IPSec keys can contain only alphanumeric characters and hyphens, not white spaces or any other characters. If you are migrating from a Windows-based version of Cisco Unified Communications Manager, you may need to change the name of your pre-shared IPSec keys, so they are compatible with current versions of Cisco Unified Communications Manager.
Description for Phone Personalization Is Incorrect in Documentation
The Cisco Unified Communications Manager Bulk Administration Guide, Cisco Unified Communications Manager System Guide, and Cisco Unified Communications Manager Administration Guide contain incorrect information on phone personalization. If you plan to configure the Phone Personalization setting in Cisco Unified Communications Manager Administration, use the following information:
The Phone Personalization setting allows you to enable a Cisco Unified IP Phone, so it works with Phone Designer, a Cisco Unified Communications widget that allows a phone user to customize the wallpaper and ring tones on the phone. You can enable phone personalization in the Enterprise Parameter Configuration window, the Phone Configuration window, the Common Phone Profile Configuration window, or the Phone Template window in Cisco Unified Communications Manager Administration.
Tip
If you configure phone personalization in the Phone Configuration window (Device > Phone), Common Phone Profile Configuration window (Device > Device Settings > Common Phone Profile), or the Phone Template window (Bulk Administration > Phones > Phone Template), choose one of the following options from the Phone Personalization drop-down list box:
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You must install and configure Phone Designer, so the phone user can customize the phone. Before you install and configure Phone Designer, identify which Cisco Unified IP Phone models work with Phone Designer, as described in the Phone Designer release notes. To obtain the Phone Designer documentation, go to the following URL:
http://www.cisco.com/en/US/products/ps9829/tsd_products_support_series_home.html
Considerations for LDAP Port Configuration
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When you configure the LDAP Port field in the LDAP Authentication window in Cisco Unified Communications Manager Administration, you specify the port number that the corporate directory uses to receive LDAP requests. How your corporate directory is configured determines which port number to enter in this field. For example, before you configure the LDAP Port field, determine whether your LDAP server acts as a Global Catalog server and whether your configuration requires LDAP over SSL. Consider entering one of the following port numbers:
Tip
LDAP Port For When the LDAP Server Is Not a Global Catalog Server
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LDAP Port For When the LDAP Server Is a Global Catalog Server
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Device Pool Chapter Contains Incomplete Description for Device Pool Name Field
The "Device Pool Configuration" chapter in the Cisco Unified Communications Manager Administration Guide does not contain the supported characters that you can enter in the Device Pool Name field. In this field, you can enter alphanumeric characters, period (.), hyphen (-), underscore (_), or a blank space. You can enter up to 50 characters.
LDAP Authentication Chapter Omits Information on SSL Certificates and IP Addresses/Hostnames
The "LDAP Authentication" chapter in the Cisco Unified Communications Manager Administration Guide does not contain the following information:
If you check the Use SSL check box in the LDAP Authentication window in Cisco Unified Communications Manager Administration, enter the IP address or the hostname that exists in the corporate directory SSL certificate in the Host Name or IP Address for Server field, which displays in the same window. If the certificate contains an IP address, enter the IP address. If the certificate contains the hostname, enter the hostname. If you do not enter the IP address or hostname exactly as it exists in the certificate, problems may occur for some applications; for example, applications that use CTIManager.
Tip
Enterprise Parameters and Service Parameters Chapters Omit Information on Set to Default Button
The "Enterprise Parameters Configuration" and the "Service Parameters Configuration" chapters in the Cisco Unified Communications Manager Administration Guide do not contain information on the Set to Default button. Clicking the Set to Default button in either the Enterprise Parameters Configuration window or Service Parameter Configuration window updates all parameters to the suggested value, which is the default that displays on the right side of the parameter. If a parameter does not have a suggested value, Cisco Unified Communications Manager does not update the value when you click the Set to Default button; for example, the Phone URL Parameters in the Enterprise Parameters Configuration window do not display a suggested value, so clicking the Set to Default button does not change the parameter that you configured.
A warning message displays after you click the Set to Default button. If you click OK in the dialog box, Cisco Unified Communications Manager updates all parameters in the configuration window to the suggested value; that is, if the parameter has a suggested value.
Information About Using an SRV Destination Port for the CUP Publish Trunk Service Parameter
The "Service Parameters Configuration" chapter in the Cisco Unified Communications Manager Administration Guide omits the following information.
You can configure a SIP trunk to use a DNS SRV port on a Cisco Unified Presence server as a destination. If you use a SIP trunk with a DNS SRV destination to configure the CUP Publish Trunk service parameter and then modify the DNS record, you must restart all devices (phones) that previously published, so they point to the correct Cisco Unified Presence server destination.
To configure the CUP Publish Trunk parameter, navigate to System Service Parameters and choose Cisco CallManager service for the server that you want to configure.
For an overview of configuring Cisco Unified Presence with Cisco Unified Communications Manager, see "Cisco Unified Communications Manager and Cisco Unified Presence High-Level Architecture Overview" in the Cisco Unified Communications Manager System Guide.
AAR Group Chapter Includes Incorrect Description for Dial Prefix Field
The "Automated Alternate Routing Group Configuration" chapter in the Cisco Unified Communications Manager Administration Guide includes incorrect entries for the Dial Prefix field.
Incorrect Information
Dial Prefix field—Enter the prefix digits to use for automated alternate routing within this AAR group. Valid entries include numeric characters (0-9), alpha characters (A-D), asterisk (*), and pound (#).
Correct Information
Dial Prefix field—Enter the prefix digits to use for automated alternate routing within this AAR group. Valid entries include numeric characters (0-9), alpha characters (A-D), asterisk (*), pound (#), plus (+), and hyphen (-).
Hunt Pilot Chapter Needs Clarification of Maximum Hunt Timer Setting
The "Hunt Pilot Configuration" chapter in the Cisco Unified Communications Manager Administration Guide provides the following description for the Maximum Hunt Timer setting:
Enter a value (in seconds) that specifies the maximum time for hunting. Valid values specify 1 to 3600. The default value specifies 1800 seconds (30 minutes).
This timer cancels if either a hunt member answers the call or if the hunt list gets exhausted before the timer expires. If you do not specify a value for this timer, hunting continues until a hunt member answers or hunting exhausts. If neither event takes place, hunting continues for 30 minutes, after which the call gets taken for final treatment.
Tip
In addition, Cisco Unified Communications Manager only uses the configuration for the Maximum Hunt Timer setting if you configure the Hunt Forward settings in the Hunt Pilot Configuration window.
Annunciator Chapter Contains Incorrect Information on Description Field
The "Annunciator Configuration" chapter in the Cisco Unified Communications Manager Administration Guide states that you can configure up to 54 characters in the Description field. Actually, you can configure up to 128 characters.
Gateway Configuration Chapter Contains Incorrect Information on Domain Name Field
The "Gateway Configuration" chapter in the Cisco Unified Communications Manager Administration Guide incorrectly states that you can enter 50 characters in the Domain Name field in the MGCP gateway configuration window. Actually, you can enter up to 64 characters in the Domain Name field for MGCP gateways.
Default Device Profile Chapter Incorrectly Includes Expansion Module Settings
The "Default Device Profile" chapter in the Cisco Unified Communications Manager Administration Guide includes descriptions for the following settings, which you cannot configure in the Default Device Profile Configuration window in Cisco Unified Communications Manager Administration: Module 1 and Module 2. Ignore these descriptions in this chapter.
Note
Information Omitted for Reroute Incoming Request to new Trunk based on Setting
Instead of using the information for the Reroute Incoming Request to new Trunk based on setting in the "SIP Profile Configuration" chapter in the Cisco Unified Communications Manager Administration Guide/online help, use the following information when you configure the Reroute Incoming Request to new Trunk based on setting in the SIP Profile Configuration window in Cisco Unified Communications Manager Administration.
Cisco Unified Communications Manager only accepts calls from the SIP device whose IP address matches the destination address of the configured SIP trunk. In addition, the port on which the SIP message arrives must match the one that is configured on the SIP trunk. After Cisco Unified Communications Manager accepts the call, Cisco Unified Communications Manager uses the configuration for this setting to determine whether the call should get rerouted to another trunk.
From the drop-down list box, choose the method that Cisco Unified Communications Manager uses to identify the SIP trunk where the call gets rerouted:
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Tip
Do Not Begin Starting and Ending Directory Numbers with a Zero (0)
In Table 3 of the "Cisco Unified Communications Manager Configuration" chapter, under Auto-registration Information, the descriptions of Starting Directory Number and Ending Directory Number omit the information that neither number should begin with a zero (0).
Time-of-Day Routing Chapter Omits Information About Defined Time Periods
The "Time-of-Day Routing" chapter of the Cisco Unified Communications Manager System Guide omits the following information.
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Example:
Consider the following example:
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In this case, on December 31st, the afterofficehours period will not be considered because it gets overriden by the more specific newyearseve period
Number of Digits Field Description is Incorrect
The Application Dial Rules Configuration Error Checking section of the Dial Rules Overview chapter of the Cisco Unified Communications Manager System Guide mis-states information about the Number of Digits field.
Licensing Chapter Omits Information on Adjunct Licensing
The "Licensing" chapter in the Cisco Unified Communications Manager System Guide omits the fact that an error occurs when you configure an application, for example, Cisco IP Communicator, as the adjunct device, and the adjunct device requires more device license units (DLUs) than the primary device; for example, the Cisco Unified IP Phone 7906.
With adjunct licensing, fewer device license units (DLUs) get consumed for adjunct (secondary) devices, such as Cisco IP Communicator, Cisco Unified Personal Communicator, and Cisco Unified Mobile Communicator, when these applications get used with a Cisco Unified IP Phone 79xx, which serves as the primary device. For adjunct licensing to work, the adjunct device must consume fewer or the same number of DLUs as the primary device.
For example, if you configure Cisco IP Communicator as a secondary device for the Cisco Unified IP Phone 7970, Cisco IP Communicator consumes only 1 DLU. Adjunct licensing works because the Cisco Unified IP Phone 7970 consumes 5 DLUs and Cisco IP Communicator consumes 3 DLUs.
In another example, if you configure Cisco IP Communicator as a secondary device for the Cisco Unified IP Phone 7906, adjunct licensing fails because the Cisco Unified IP Phone 7906 consumes 2 DLUs and Cisco IP Communicator consumes 3 DLUs.
To ensure that Cisco Unified Communications Manager treats Cisco IP Communicator, Cisco Unified Personal Communicator, and Cisco Unified Mobile Communicator as adjunct (secondary) devices, configure the Primary Phone setting in the Phone Configuration window for Cisco IP Communicator, Cisco Unified Personal Communicator, and Cisco Unified Mobile Communicator, as described in the "Phone Configuration" chapter in the Cisco Unified Communications Manager Administration Guide.
Cisco TFTP Chapter Omits Configuration Tip on Centralized TFTP
The "Cisco TFTP" chapter in the Cisco Unified Communications Manager System Guide does not contain the following information on configuring centralized TFTP:
For centralized TFTP configurations, ensure that the main TFTP server exists in the cluster that runs the highest version of Cisco Unified Communications Manager; for example, if you are using a centralized TFTP server between a compatible Cisco Unified CM 4.x cluster and a Cisco Unified Communications Manager 7.0 cluster, ensure that your main TFTP server exists in the Cisco Unified Communications Manager 7.0 cluster. If the main TFTP server exists in the cluster that runs the lower version of Cisco Unified Communications Manager, the phones use the locale files from the lower version of Cisco Unified Communications Manager, which can cause issues with the phone; for example, the phone displays Undefined or ??? for the Do Not Disturb feature instead of displaying that DND is active. These errors display on the phone because the locale files that are served to the phones from the main cluster do not include the localized phrases.
Directory Numbers Chapter Includes Incorrect Example for Shared Lines and Call Forward Busy Trigger
The "Understanding Directory Numbers" chapter in the Cisco Unified Communications Manager System Guide includes incorrect example for shared lines and call forward busy trigger. Use the following information instead of the information in the guide:
Devices with shared-line appearance support the Call Forward Busy Trigger and the Maximum Number of Calls settings. You can configure Call Forward Busy Trigger per line appearance, but the configuration cannot exceed the maximum number call setting for that directory number.
The following example demonstrates how three Cisco Unified IP Phones with the same shared-line appearance, directory number 2000, use Call Forward Busy Trigger and Maximum Number of Calls settings. This example assumes that two calls occur. The following values configuration applies for the devices:
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When Cisco Unified IP Phone User 1 dials directory number 2000 for the first call, all three devices ring. The user for Cisco Unified IP Phone 3 picks up the call, and Cisco Unified IP Phones 1 and 2 go to remote in use. When the user for Cisco Unified IP Phone 3 puts the call on hold, user can retrieve the call from the Cisco Unified IP Phone 1 or Cisco Unified IP Phone 2. When User 2 dials directory number 2000 for the second call, only Cisco Unified IP Phone 3 rings.
Media Termination Point (MTP) and Transcoder Chapters Omit Information on Call Throttling
The "Media Termination Points" and "Transcoders" chapters in the Cisco Unified Communications Manager System Guide do not include information on the MTP and Transcoder Resource Throttling Percentage service parameter, which supports the Cisco CallManager service. This parameter, which defines a percentage of the configured number of MTP or transcoder resources, allows Cisco Unified Communications Manager to extend the call to an MTP/transcoder that offers the best chance of successfully connecting the call. When the number of active MTP or transcoder resources is equal to or greater than the percentage that is configured for this parameter, Cisco Unified Communications Manager throttles (stops sending) calls to this MTP/transcoder. Cisco Unified Communications Manager hunts through the MRGL one time to find a MTP/transcoder that uses matching codecs on both sides of the call, If Cisco Unified Communications Manager cannot find an available MTP/transcoder with matching codecs, Cisco Unified Communications Manager returns to the top of the MRGL to repeat the search, which then includes those MTPs/transcoders that are in a throttled state and that match a smaller subset of capabilities for the call. Cisco Unified Communications Manager extends the call to the MTP/transcoder that is the best match for the call when Cisco Unified Communications Manager determines that a resource may be available; the call fails when the MTP/transcoder cannot allocate a resource for the call. In some cases, Cisco Unified Communications Manager perceives that a resource on a hardware MTP/transcoder is available, but the actual port on the hardware is not available.
For example, if you enter 40 for the Call Count service parameter, which supports the Cisco IP Voice Media Streaming Application service, for a software MTP or transcoder (or for hardware resources, if the maximum sessions is configured at 40, for example), and you set the MTP and Transcoder Resource Throttling Percentage service parameter to 95 percent, Cisco Unified Communications Manager throttles calls to the MTP/transcoder when 38 resources are used on this MTP/transcoder (.95 x 40 = 38). When a new request for an MTP or transcoder arrives, Cisco Unified Communications Manager checks whether the number of resources has dropped to 38 or less, and if so, extends the call to the MTP/transcoder.
For the maximum, minimum, and default values for this service parameter, click the question mark help in the Service Parameter Configuration window in Cisco Unified Communications Manager Administration.
System Guide Erroneously Includes Voice-Messaging Chapters
In the online help and in the whole-book PDF on www.cisco.com, disregard the following chapters in the Cisco Unified Communications Manager System Guide for Cisco Unified Communications Manager Business Edition:
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Cisco Unified Communications Manager Business Edition supports Cisco Unity Connection. For information on configuring Cisco Unity Connection in Cisco Unified Communications Manager Administration, refer to the Cisco Unified Communications Manager Administration Guide for Cisco Unified Communications Manager Business Edition.
CTI and Cisco Unified Communications Manager Attendant Console Chapters Omit Information on CTI Monitored Lines
To calculate the number of CTI monitored lines in a system, use the following formula:
number of pilot point DNs + (number of clients open * number of directory numbers per phone) + (number of parked directory numbers * number of open clients) = CTI Monitored Lines
CTI Chapter Does Not Describe How Line/Device CSS Works for Redirected Calls
The "Computer Telephony Integration" chapter in the Cisco Unified Communications Manager System Guide does not describe how line/device calling search spaces work for calls that are redirected via a CTI application. When a CTI application requests to redirect a call by using the Redirect API, Cisco Unified Communications Manager uses the configuration for the line/device calling search space for the redirected party.
SIP Chapter Omits Information on SIP Port Throttling
The "Understanding Session Initiation Protocol" chapter in the Cisco Unified Communications Manager System Guide omits the following information on SIP UDP port throttling.
SIP UDP port throttle thresholds help prevent Denial of Service (DOS) attacks from SIP trunks and SIP stations. When the incoming packet rate exceeds the configured threshold for a SIP station or SIP trunk UDP port, Cisco Unified Communications Manager throttles (drops) the packets that exceed the threshold.
These throttle thresholds apply only to SIP UDP ports and do not affect SIP TCP or TLS ports.
Tip
Table 12 describes the configurable threshold values:
Tip
SIP Chapter Contains Information on Licensing That Does Not Apply
Disregard the following tip that displays in the "Understanding Session Initiation Protocol" chapter in the Cisco Unified Communications Manager System Guide and in the online help. It does not apply to Cisco Unified Communications Manager 7.0.
"Third-party (non-Cisco) SIP trunks that you add to Cisco Unified Communications Manager Administration 7.0 require licensing. To track device license units for the SIP trunk, you must configure the Allocated License Units field in the Trunk Configuration window. For more information on how licensing works for the SIP trunk, see Licenses for Applications."
Trunk Chapter Omits Restrictions for H.323/H.225 Trunks
The "Understanding Cisco Unified Communications Manager Trunks Types" chapter in the Cisco Unified Communications Manager System Guide does not contain the following restriction for H.323/H.225 trunks.
You cannot configure more than one H.323 trunk of any type (gatekeeper or non-gatekeeper-controlled) between the same clusters. Configuring more than one H.323 trunk can break inbound calls because Cisco Unified Communications Manager uses the received IP address to choose which trunk handles the call. If you configure more than one H.323 trunk between the same clusters, Cisco Unified Communications Manager may choose the wrong trunk device when a call gets processed. To avoid this issue, Cisco Unified Communications Manager checks the following configuration:
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If you configure one trunk with an IP address, and you configure another trunk with a hostname that resolves to the same IP address, Cisco Unified Communications Manager does not detect this configuration, which causes duplicate trunk configuration and problems with call processing.
Cisco Unified Communications Manager cannot detect the configuration of a gatekeeper-controlled trunk and a non-gatekeeper controlled trunk or the configuration of multiple gatekeeper-controlled trunks between the same Cisco Unified Communications Manager clusters. Additionally, Cisco Unified Communications Manager cannot detect the configuration of a gatekeeper-controlled H.323 trunk with the configuration of an H.323 gateway that is accessible from that same gatekeeper-controlled H.323 trunk. These configurations can cause problems for call processing, so carefully configure your trunks in Cisco Unified Communications Manager to avoid these issues.
Tip
Calling Party Normalization Chapter Omits Information on Colon and Cisco Unified Communications Manager Assistant
The "Calling Party Normalization" chapter in the Cisco Unified Communications Manager Features and Services Guide does not describe the support for the colon (:) in the incoming prefix fields. For information on this support, see the "Calling Party Normalization" section.
Tip
Call Back Chapter Omits Fact That Cisco Unified IP Phones Support the Programmable Line Key (PLK)
The Call Back chapter of the Cisco Unified Communications Manager Features and Services Guide omits the following information:
Many Cisco Unified IP Phones support the Cisco Call Back feature by using the programmable line key (PLK). The following URL lists the phone documentation that is available for the various Cisco Unified IP Phones:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
cBarge Chapter Omits Information on Shared Line Restriction for Conferences
The "Barge and Privacy" chapter in the Cisco Unified Communications Manager Features and Services Guide does not contain the following cBarge restriction for shared lines and conferences:
If the number of shared-line users in the conference is equal to or greater than the configuration for the Maximum Number of Calls setting for the device from which you are attempting to barge, the phone displays the message, Error Past Limit.
Note
Cisco Unified Communications Manager Assistant Chapters Omit Information on Calling Party Normalization
The Cisco Unified Communications Manager Assistant chapters in the Cisco Unified Communications Manager Features and Services Guide do not state that Cisco Unified Communications Manager Assistant automatically supports localized and globalized calls if you configure the calling party normalization feature. Cisco Unified Communications Manager Assistant can display localized calling party numbers on the user interfaces. In addition, for an incoming call to the manager, Cisco Unified Communications Manager Assistant can display localized and globalized calling party numbers when filter pattern matching occurs.
For Cisco Unified Communications Manager Assistant to display localized and globalized calling party numbers, you must configure calling party normalization. The configuration checklists in the Cisco Unified Communications Manager Assistant chapters do not contain cross references to the calling party normalization information. For information on how to configure calling party normalization, refer to the "Calling Party Normalization" chapter in the Cisco Unified Communications Manager Features and Services Guide.
Tip
Directed Call Park Chapter Requires Update on Reverting Calls That Are Parked
The "Call Park and Directed Call Park" chapter in the Cisco Unified Communications Manager Features and Services Guide contains the following information on call reversion, which is incorrect:
Incorrect Information
Updating a directed call park number causes Cisco Unified Communications Manager to immediately revert any call that is parked on that number. This occurs because, when you update a directed call park number, Cisco Unified Communications Manager actually deletes the old information and then adds the new information. At the point that the old information is deleted, a parked call on that number cannot remain parked or be retrieved in the usual way and must be reverted.
If you configure Directed Call Park, use the following information instead of the incorrect information:
Correct Information
If you update a directed call park number, Cisco Unified Communications Manager reverts any call that is parked on that number only after the Call Park Reversion Timer expires.
Do Not Disturb Chapter Omits Information on DND Feature Priority
On Cisco Unified IP Phones, the text message that indicates that the Do Not Disturb (DND) feature is active takes priority over the text message that indicates that the user has new voicemail messages, which allows the user to know when DND is active. However, the text message that indicates that the Call Forward All feature is active has a higher priority than DND.
Intercom Chapter Omits How to Configure an Intercom Line or Speed-Dial Button
The "Intercom" chapter in the Cisco Unified Communications Manager Features and Services Guide omits the following steps that should be taken to successfully configure an intercom line or speed-dial button.
Procedure
Step 1
a.
Note
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Note
Step 2
Note
Step 3
Step 4
Note
Where to Find More Information
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Information About Changing Region Bandwidth Settings When Video Calls Are Made
The following informational reference will get added to the Cisco Unified Communications Manager Administration documentation:
Refer to the "Regions" subtopic under the "Administration Considerations" topic of the "IP Video Telephony" chapter of the Cisco Unified Communications Solution Reference Network Design (SRND) for the current release, which provides recommendations as to how the video bandwidth should be set for regions and locations, so the video portion of video calls will succeed, and the video calls will not get rejected nor set up as audio-only calls.
The reference will get added to the following topics of the Cisco Unified Communications Manager Administration documentation:
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chapter: Understanding Video Telephony
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chapter: Call Admission Control
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chapter: Location Configuration
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chapter: Region Configuration
topic: list of limitations and restrictions at the beginning of the chapterCisco Unified Mobility User Hangs Up Mobile Phone But Cannot Resume Call on Desktop Phone
Symptom
When a remote destination (mobile phone) is not a smart phone and a call to this mobile phone is anchored through Cisco Unified Communications Manager, the user can hang up the mobile phone and expect to see a Resume softkey on the user desktop phone to resume the call. The user cannot resume this call on the user desktop phone.
Possible Cause
If the calling party receives busy/reorder/disconnect tone when the mobile phone hangs up, the mobile phone provider probably did not disconnect the media. Cisco Unified Communications Manager cannot recognize this circumstance because no disconnect signals came from the provider. To verify whether this is the case, let the calling party wait for 45 seconds, when service provider will time out and send disconnect signals, upon which Cisco Unified Communications Manager can provide a Resume softkey to resume the call.
Recommended Action
Perform the following actions:
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voice call disc-pi-off
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Cisco Unified Mobility Chapter Omits Information about the DN Mask Field
The "Cisco Unified Mobility" chapter in the Cisco Unified Communications Manager Features and Services Guide does not include the following information in the description of the DN Mask field that displays in the Access List Member Configuration window:
Note
Cisco Unified Mobility Chapter Omits Information About the Destination Number Field for a Remote Destination
The "Cisco Unified Mobility" chapter in the Cisco Unified Communications Manager Features and Services Guide provides an incomplete description of the Destination Number field that is found in the Remote Destination Configuration window. The following information completes the description:
If the administrator configures the Incoming Calling Party settings in the Cisco Unified Communications Manager gateway, trunk, or device pool to globalize the incoming calling party number, configure the Destination Number of the remote destination in the E.164 format.
Example: For a remote destination with US area code 408 and destination number 5552222, configure the Destination Number as +14085552222.
Additionally, if globalized destination numbers are in use, set the Matching Caller ID with Remote Destination service parameter to Complete Match.
Cisco Unified Mobility Chapter Omits Information About Configuring the Mobile Voice Access Media Resource
The "Cisco Unified Mobility" chapter in the Cisco Unified Communications Manager Features and Services Guide omits the following information about configuring the mobile voice access media resource:
Be aware that this configuration is required for making calls with the Mobile Voice Access feature. After the gateway collects the required digits from the user to make a call, the call gets transferred to the DN that is configured in this window. This DN can represent an internal DN to Cisco Unified Communications Manager, and the end user does not need to know the DN. The administrator must configure a dial-peer, so the MVA service can transfer the call from the gateway to this DN. Ensure that this DN is be placed in a partition where the inbound calling search space (CSS) of the gateway or the remote destination profile CSS can reach the DN, as configured in the Inbound Calling Search Space for Remote Destination service parameter in the Clusterwide Parameters (System - Mobility) pane.
Cisco Unified Mobility Chapter Contains Incorrect Information About Configuring an H.323 Gateway for System Remote Access by Using PRI
In the "Cisco Unified Mobility" chapter in the Cisco Unified Communications Manager Features and Services Guide, the procedure for configuring an H.323 gateway for system remote access by using PRI contains minor errors. The following procedure contains the corrected steps.
Procedure
Step 1
Sample configuration:
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Sample configuration:
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Step 3
Sample configuration for IOS Version 12.3 (13) and later:
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Sample configuration before IOS Version 12.3(12):
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Step 4
Sample configuration for IOS 12.3(13) and later:
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Sample configuration for IOS 12.3(12) and earlier:
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Step 5
Sample configuration for primary Cisco Unified Communications Manager:
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Sample configuration for secondary Cisco Unified Communications Manager (if needed):
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Cisco Unified Mobility Chapter Contains Incorrect Information About Configuring an H.323 Gateway for System Remote Access by Using Hairpinning
In the "Cisco Unified Mobility" chapter in the Cisco Unified Communications Manager Features and Services Guide, the procedure for configuring an H.323 gateway for system remote access by using hairpinning contains minor errors. The following procedure contains the corrected steps.
Procedure
Step 1
Sample configuration for IOS Version 12.3 (13) and later:
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Sample configuration before IOS Version 12.3(12):
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Step 2
Sample configuration for IOS 12.3(13) and later:
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Sample configuration for IOS 12.3(12) and earlier:
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Step 3
Sample configuration for primary Cisco Unified Communications Manager:
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Sample configuration for secondary Cisco Communications Manager (if needed):
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Step 4
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Interaction between the Apply Application Dial Rules on SOAP Dial Request Service Parameter and Cisco Web Dialer.
The list of service parameters in the Setting Service Parameters for the Webdialer Servlet section of the Cisco Web Dialer chapter includes the service parameter called Apply Application Dial Rules on SOAP Dial Request. This parameter specifies whether Application Dial Rules must be applied for a SOAP dial request. Setting this parameter to True causes Webdialer to apply the dial rules before making a call.
Cisco Unified Communications Manager Security Guide
This section contains information on documentation omissions, errors, and updates for security.
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Definition of Locally Significant Certificate
The definition of Locally Significant Certificate (LSC) in the Cisco Unified Communications Manager Security Guide is corrected. An LSC cannot be issued by a third-party certificate authority (CA). An LSC is a digital X.509v3 certificate that CAPF issues. It is installed on a phone or JTAPI/TAPI/CTI application.
Network Connectivity Requirements for Configuring the CTL Client
The following steps are added to the beginning of the CTL Client Configuration Checklist in the Cisco Unified Communications Manager Security Guide:
Step 1
Step 2
CTL File Size Limitations
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More nodes require more certificates in the CTL file.
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Firewalls with TLS Proxy feature, which are the same as nodes, therfore get included in the CTL file.
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Because certificates (CAPF/CallManager) that are signed by an external CA are significantly larger than default self-signed certificates, this can limit the maximum number of certificates that can fit into the CTL file.
These factors directly limit the maximum number of certificates that you can fit in a 32-kilobyte CTL file, so they dictate the maximum number of nodes or firewalls that you can have in a secure Cisco Unified Communications Manager deployment.
SIP Digest Username Length Limited to 32 Characters
The Configuring Digest Authentication for the SIP Phone chapter of the Cisco Unified Communications Manager Security Guide does not contain the following information.
The length of the SIP digest username is not limited; however, when Unified CM challenges the identity of the SIP user agent, if the SIP realm username exceeds 32 characters, it will not be accepted. This length limitation is hard coded and cannot be modified.
Running an NMAP Scan
The Cisco Unified Communications Manager Security Guide does not describe how to run a Network Mapper (NMAP) scan program. You can run this program on any Windows or Linux platform to perform vulnerability scans. NMAP represents a free and open source utility for network exploration or security auditing.
Note
Syntax
nmap -n -vv -sU -p <port_range> <ccm_ip_address>
where:
-n: No DNS resolution. Tells NMAP to never do reverse DNS resolution on the active IP addresses that it finds. Because DNS can be slow even with the NMAP built-in parallel stub resolver, this option can slash scanning times.
-v: Increases the verbosity level, which causes NMAP to print more information about the scan in progress. The system shows open ports as they are found and provides completion time estimates when NMAP estimates that a scan will take more than a few minutes. Use this option twice or more for even greater verbosity.
-sU: Specifies a UDP port scan.
-p: Specifies which ports to scan and overrides the default. Be aware that individual port numbers are acceptable, as are ranges that are separated by a hyphen (for example 1-1023).
ccm_ip_address: IP address of Cisco Unified Communications Manager
Definition of Locally Significant Certificate
The definition of Locally Significant Certificate (LSC) in the Cisco Unified Communications Manager Security Guide is corrected. An LSC cannot be issued by a third-party certificate authority (CA). An LSC is a digital X.509v3 certificate that CAPF issues. It is installed on a phone or JTAPI/TAPI/CTI application.
Cisco Unified Real-Time Monitoring Tool
This section contains information on documentation ommissions, errors, and updates for the Cisco Unified Real-Time Monitoring Tool:
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Cisco Unified Real-Time Monitoring Tool Administration Guide
This section contains information on documentation omissions, errors, and updates for the Cisco Unified Real-Time Monitoring Tool Administration Guide:
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Updated Simultaneous Alert Configuration Procedure
The "Simultaneous Alert Configuration" procedure updates and replaces the "Configuring a Global E-Mail List for Alert Notifications" procedure in the "Working with Alerts" chapter of the Cisco Unified Real-Time Monitoring Tool Administration Guide.
Cisco Unified IP Phones
This section contains information on documentation omissions, errors, and updates for Cisco Unified IP Phone documentation.
Cisco Unified IP Phone Expansion Module 7914 Phone Guide
This section contains information on documentation omissions, errors, and updates for the Cisco Unified IP Phone Expansion Module 7914 Phone Guide, Release:
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Features of the Expansion Module 7914
In the Features of the Expansion Module 7914 section, the table states:
Someone else has a call on hold - flashing red light
It should say
Someone else has a call on hold - flashing green light
Cisco Unified Communications Manager Assistant
This section contains information on documentation omissions, errors, and updates for Cisco Unified Communications Manager Assistant.
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Online Help Notes for Hebrew and Arabic
In the Cisco Unified Communications Manager Assistant User Guide, the chapter called "Introduction to Cisco Unified Communications Manager Assistant" does not contain the following information that Hebrew and Arabic users may need to know: Beginning in Cisco Unified Communications Manager Release 6.1, you can obtain PDF versions of the Cisco Unified Communications Manager Assistant User Guide in Hebrew and Arabic as online help on the client PC that is running Cisco Unified Communications Manager Assistant. This means that this client must have Adobe Reader installed.
Directory Search Correction
In the Cisco Unified Communications Manager Assistant User Guide, chapter "Getting Started," section "Using the Directory," the following sentence exists:
"To search for a coworker, enter any portion of the first and/or last name for the person in the search fields and click Search. The directory displays a list of all users that match your search string."
Replace the preceding information with the following information:
To search in the directory, enter the first letter of the first name or the first letter of the last name, followed by other letters in the first or last name (for whichever name you are entering), and click Search. The results that match the search string display.
The following wildcards do not get supported:
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Creating Filter Lists for a Manager
In the Cisco Unified Communications Manager Assistant User Guide, chapter "How to Configure Manager Features," section "How to Create Filter Lists for a Manager," the following information now applies:
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Disaster Recovery System Administration Guide
This section contains information on documentation omissions, errors, and updates for the Disaster Recovery System Administraiton Guide.
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Hard Drive Upgrade
The topic "Restoring the Entire Cluster" in the Disaster Recovery System Administration Guide currently includes the following information:
If a major failure or a hardware upgrade occurs, or in the event of a hardware migration, you may need to rebuild all nodes in the cluster.
Correct this section to include the following information and to add the following tip:
Daylight Savings Time Schedule Change
The topic "Creating and Editing Backup Schedules" in the Disaster Recovery System Administration Guide needs to have the following note inserted into its introduction:
Note
For example, assume that today is the Friday before DST time takes effect. The DST time change takes place at 2 a.m. Sunday, when the time gets advanced from 2 to 3 a.m. If you schedule a backup to occur at 10 a.m. on that Sunday, the upgrade will actually occur at 11 a.m. Sunday.
Adjust the backup schedule time after every DST change by updating the schedule start time as described in the following procedure.
Upgrading to Cisco Unified Communications Manager from 4.x Releases Guide
The Upgrading to Cisco Unified Communications Manager from 4.x Releases Guide should include the following information :
Servername Change
If you change the Servername during the upgrade, the original Servername—rather than the changed Servername— displays in the Cisco Unified Communications Manager Administration window.
If you want to change the Servername from what displays in the Cisco Unified Communications Manager Administration window, so it matches the name that you assigned during the upgrade, you can do so after the upgrade. Be aware, however, that this step is not required.
For more information on how to make this change, refer to the Changing the IP Address and Host Name for Cisco Unified Communications Manager document at the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
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