Revision History
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Date |
Revision |
|---|---|
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June 10, 2020 |
Initial publication |
Introduction
 Note |
To view the release notes for previous versions of Cisco Unified Communications Manager, choose the Cisco Unified Communications Manager version from the following URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_release_notes_list.html |
Note |
Please review all sections in this document pertaining to installation before you install this Service Update (SU). Failure to install this SU as described may result in inconsistent Cisco Unified Communications Manager behavior. |
This 10.5(2)SU10 ReadMe file contains important information about installation procedures and resolved caveats for Cisco Unified Communications Manager release 10.5(2)SU10. This SU can be applied to Cisco Unified Communications Manager, Business Edition 6000, Session Management Edition, and Cisco Unity Connection.
Note |
Before you install Cisco Unified Communications Manager, Cisco recommends that you review the Important Notes for information about issues that may affect your system. |
System Requirements
The following sections comprise the system requirements for this release.
Server Support
In this release, you cannot install or run Cisco Unified Communications Manager on server hardware; you must run these applications on virtual machines. Please refer to the “Hardware” section of the Upgrade and Migration Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 10.5(x) for additional details:
Uninterruptible Power Supply
Ensure that you connect each node to an uninterruptible power supply (UPS) to provide backup power and protect your system.
 Caution |
Failure to connect the Cisco Unified Communication Manager nodes to a UPS may result in damage to physical media and require a new installation of Cisco Unified CM. |
Version and Description
This SU is a cumulative update that incorporates all of the fixes and changes from Cisco Unified Communications Manager along with additional changes that are specific to this SU.
Note |
You can only install this SU on Cisco Unified Communications Manager Release 8.0(x), 8.5(1x), 8.6(x), 9.x, 10.0(1x), 10.5(1x), 10.5(2) through 10.5(2)SU9, or any 10.5(2)ES from 10.5.2.11001-1 to 10.5.2.22193-1. Upgrades from any earlier supported versions require a PCD migration. Upgrades from 6x through 9x need to be requested via PUT (http://upgrad.cloudapps.cisco.com/upgrad/jsp/index.jsp) to obtain the necessary license. |
For a list of all supported upgrade paths and the supported upgrade method, please see the Compatibility Matrix at:
Caution |
Please note that if you install an SU it may contain fixes that are not included in the newer Unified CM releases. For example, a fix in the latest 10.5(2)SU, 10.5(2)SU10, may not be included in 11.5(1) because the fix was not available prior to the release of 11.5(1). In this example, an SU or ES on the 11.5(1) branch may be required to retain the same fixes. |
New to this Release
For details about the features included in this release, refer to Release Notes for Cisco Unified Communications Manager and IM & Presence Service, Release 10.5(2) at:
The following enhancements were introduced in 10.5(2)SU7:
-
TLS 1.2 Support from Cisco Unified JTAPI
With Release 10.5(2)SU7, Cisco Unified JTAPI now supports TLS 1.2 and offers it as a supported protocol while establishing a TLS connection to Cisco Unified Communications Manager. So long as TLS 1.2 is configured in Cisco Unified Communications Manager, the connection to JTAPI will be secured automatically with TLS 1.2.
The following enhancements were introduced in 10.5(2)SU6:
-
Mixed Mode requires an Encryption License
This release requires that you have an encryption license installed in order to run Cisco Unified Communications Manager in mixed mode. For additional details about this change, please refer to the Upgrades with Mixed Mode Enabled Require an Encryption License chapter of the Release Notes for Cisco Unified Communications Manager and IM and Presence Service, Release 11.5(1)SU3 at:
-
OpenJDK Migration
For this release, Cisco has migrated to the Open Java Development Kit (OpenJDK) platform from Oracle JDK for Cisco Unified Communications Manager programming and application development.
Important Notes
Compatibility between collaboration products is detailed at the following link. You must insure your versions are compatible before beginning your upgrade:
Cisco provides the following guidance to help you successfully upgrade Cisco Unified Communications Manager software:
-
To minimize call-processing interruptions during the upgrade process, register all devices to servers that are running the same version of Cisco Unified Communications Manager software. Make sure that you register all devices to the backup Cisco Unified Communications Manager server or to the primary Cisco Unified Communications Manager server, but not to both the backup and primary servers.
Warning for Upgrades to 11.0(1)
 Warning |
This SU adds support for future Cisco products. These products are not found in CUCM 11.0(1) as that version was released prior to development of these products. Upgrades from this SU to any 11.0(1) version will display a database migration failure as these new products are not included in 11.0(1) Customers migrating from this SU should choose 11.5(1)SU2 or higher as their target upgrade. |
Warning for Upgrades to 11.5(1)
Warning |
This SU adds support for future Cisco products. These products are not found in versions of CUCM 11.5(1) prior to 11.5(1)SU2 as those versions were released prior to development of these products. Upgrades from this SU to any 11.5(1) version prior to 11.5(1)SU2 will display a database migration failure as these new products are not included in releases of 11.5(1) prior to 11.5(1)SU2. Customers migrating from this SU should choose 11.5(1)SU2 or higher as their target upgrade. |
Firmware Upgrade Issues
For all SCCP and SIP firmware upgrades from firmware release versions earlier than 8.3(3) to version 8.5(2)SR1 or greater, you must first upgrade your firmware to version 8.5(2). Once you have upgraded to version 8.5(2), you can upgrade your IP Phone to version 8.5(2)SR1 or later. Refer to the Firmware Versions of this document to determine the firmware load provided in this SU.
Related Documentation
To view documentation that supports Cisco Unified CM Release 10.5(2), go to:
Before You Begin
Before you upgrade the software version of Cisco Unified Communications Manager, verify your current software version.
To do that, open Cisco Unified Communications Manager Administration. The following information displays:
Cisco Unified CM Administration System version: x.x.x
Installation Instructions
Note |
Apply this SU to all of your Cisco Unified Communications Manager servers, beginning with the publisher server and TFTP server |
Refer to the Upgrade and Migration Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 10.5(x) for detailed information about doing this upgrade:
Note |
Because the 10.5.2.22900-12 build is a non-bootable ISO, it proves useful only for upgrades. You cannot use it for new installations. You may however install with the base version 10.5.2.10000-5 and apply 10.5.2.22900-12 as a patch during the installation. |
Release 10.5(2) is available in both restricted (which is the release type that has always been available from Cisco) and unrestricted versions of software to comply with import / export restrictions to various countries. The unrestricted version is available in limited markets. Please refer to the “Export Restricted and Export Unrestricted Software” section in the Understanding Upgrades and Migrations chapter, of the Upgrade and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 10.5(x) referenced above, for a more detailed description.
Caution |
For both restricted and unrestricted upgrades from an 8.5(x) or earlier release to a 10.5(x) release, a patch (COP file) must be applied prior to initiating the upgrade. Before you upgrade from compatible versions of Unified CUCM, install the COP file named ciscocm.refresh_upgrade_v1.5.cop.sgn. Please refer to the “Refresh Upgrades” section in the Upgrade Procedures chapter at the Upgrade and Migration Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 10.5(x) referenced earlier in this document for detailed installation instructions and download location. |
Note |
Once installed, UNRST releases can never be converted or upgraded to releases which support full encryption capabilities |
The file names and hash values you will use for this upgrade are:
|
ISO Name: |
UCSInstall_UCOS_10.5.2.22900-12.sgn.iso |
|
MD5: |
477697bbab157191b9a3b8ca92e37b6b |
|
SHA512: |
fc30d6ab3b3fe9b19570c744e5ab2cfbc9054eb116c92b644b1f43a615c5d4050236a2677f11f5176 1c733bfbb828ed142c3936b39e968f5219988f37b3f9b95 |
|
ISO Name: |
UCSInstall_UCOS_UNRST_10.5.2.22900-12.sgn.iso |
|
MD5: |
26fa4224aaa9363378fb1962a5ad37c7 |
|
SHA512: |
2732d03da7ace9ca12cdddcbd790158bff31941d98540e63149bbded0c4c6bfe6b69ab18a7be4 6300f17baf7d64202debc1e58d902b9682c1bc54ab95769cb09 |
Reverting to a Previous Version
Note |
Revert the SU on all servers in the cluster in the same order in which you performed the installation. |
Refer to the “Switch to Previous Version” section in the Upgrade Procedures chapter at Upgrade and Migration Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 10.5(x) for detailed instructions on “Reverting to a Previous Version.”
Caveats
Caveats describe unexpected behavior on a Cisco Unified Communications server. The following sections contain lists and descriptions of resolved and open caveats in this release.
 Tip |
For more information about an individual defect, visit the Bug Search Tool (https://bst.cloudapps.cisco.com/bugsearch) and use the defect Identifier to access the online record for that defect, including workarounds. |
Resolved Caveats
Resolved Caveats for Cisco Unified Communications Manager Release 10.5(2)SU10 describes possible unexpected behaviors in previous Cisco Unified Communications Manager 10.5(2) releases.
Resolved CUCM Caveats in 10.5(2)SU10 (everything fixed in SU10 since SU9)
Known Fixed Release: CCM.10.5(2.22900.12)
Click Here for the list
Resolved CUCM Caveats in 10.5(2)SU9 (everything fixed in SU9 since SU8)
Known Fixed Release: CCM.10.5(2.21900.13)
Click Here for the list
Resolved CUCM Caveats in 10.5(2)SU8 (everything fixed in SU8 since SU7)
Known Fixed Release: CCM.10.5(2.18900.15)
Click Here for the list
Resolved CUCM Caveats in 11.5(1)SU7 (everything fixed in SU7 since SU6a)
Known Fixed Release: CCM.10.5(2.17900.13)
Click Here for the list
Resolved CUCM Caveats in 10.5(2)SU6a (everything fixed in SU6a since SU5)
Known Fixed Release: CCM.10.5(2.16900.10), CCM.10.5(2.16901.1)
Click Here for the list
Resolved CUCM Caveats in 10.5(2)SU5 (everything fixed in SU5 since SU4a)
Known Fixed Release: 10.5(2.15900.8)
Click Here for the list
Resolved CUCM Caveats in 10.5(2)SU4a (everything fixed in SU4a since SU3a)
Known Fixed Release: 10.5(2.14900.16), 10.5(2.14901.1)
Click Here for the list
Resolved CUCM Caveats in 10.5(2)SU3a (everything fixed in SU3a since SU2a)
Known Fixed Release: 10.5(2.13900.12), 10.5(2.13901.2)
Click Here for the list
Resolved CUCM Caveats in 10.5(2)SU2a (everything fixed in SU2a since SU1)
Known Fixed Release: 10.5(2.12900.14), 10.5(2.12901.1)
Click Here for the list
Resolved CUCM Caveats in 10.5(2)SU1 (everything fixed in SU1 since base 10.5(2))
Known Fixed Release: 10.5(2.11900.3)
Click Here for the list
Cumulative Resolved CUCM Caveats in 10.5(2) (everything fixed in all SU's since base 10.5(2)
Click Here for the list
Open Caveats
Open Caveats for Cisco Unified Communications Manager Release 10.5(2)SU10 describes a few of the possible unexpected behaviors still remaining in Cisco Unified Communications Manager Release 10.5(2)SU10.
Select Open CUCM Caveats in 10.5(2)SU10
CSCvu26854: Multiple Issues After Upgrade Without Switchover With IPSec Enabled Until IPTables Restarted
CSCvu20389: Show network ipprefs cli command is not showing any output
CUCM Caveats 10.5(2) Complete List
For a complete list of caveats applicable to 10.5(2), use the following Bug Search Tool link:
To determine the caveats that were open for a specific release, download the results to Excel and use the Known Fixed Release values above to filter out the applicable releases. The Known Fixed Release for base 10.5(2) is 10.5(2.10000.5). Once the filters are applied, additional sorting / filtering can be applied for Bug Severity, Bug Status, and keywords. Here are some examples of how to generate lists for a specific release:
All SU10 Unresolved Caveats: To get a list of caveats that are applicable to 10.5(2) but are not fixed in SU10, use an Advanced Filter in Excel with an AND condition on the Known Fixed Releases column with the following values:
<>*10.5(2.10000.5)*
<>*10.5(2.11900.3)*
<>*10.5(2.12900.14)*
<>*10.5(2.12901.1)*
<>*10.5(2.13900.12)*
<>*10.5(2.13901.2)*
<>*10.5(2.14900.16)*
<>*10.5(2.14901.1)*
<>*10.5(2.15900.8)*
<>*CCM.10.5(2.16900.10)*
<>*CCM.10.5(2.16901.1)*
<>*CCM.10.5(2.17900.13)*
<>*CCM.10.5(2.18900.15)*
<>*CCM.10.5(2.21900.13)*
<>*CCM.10.5(2.22900.12)*
All SU5 Unresolved Caveats: To get a list of caveats that are applicable to 10.5(2) but are not fixed in SU6, use an Advanced Filter in Excel with an AND condition on the Known Fixed Releases column with the following values:
<>*10.5(2.10000.5)*
<>*10.5(2.11900.3)*
<>*10.5(2.12900.14)*
<>*10.5(2.12901.1)*
<>*10.5(2.13900.12)*
<>*10.5(2.13901.2)*
<>*10.5(2.14900.16)*
<>*10.5(2.14901.1)*
<>*10.5(2.15900.8)*
Security Caveats: To get a list of caveats that are applicable to Security Advisories or other security related issues, after filtering for a specific release using the examples above, an additional filter for the keyword PSIRT can be applied to the Release Note Enclosure column.
Firmware Versions
SUs contain firmware loads, however, Cisco recommends that you always download the latest firmware load from the Software Download Center.
Phone Firmware
To download phone firmware, follow this procedure:
-
Click on Browse All
-
Click on Collaboration Endpoints
-
Choose the desired Endpoint Type
-
Choose the desired Endpoint Model
Device Packages
To download phone firmware, follow this procedure:
-
Click on Browse All
-
Click on Unified Communications
-
Click on Call Control
-
Click on Unified Communications Manager (CallManager)
-
Choose the desired UCM version
-
Click on the Device Packages link
Firmware Versions in this Release
Device type Load name Version
---------------------------------------- ------------------------------ ----------
3905 3905.9-4-1SR3 9.4(1SR3.0)
3911_3951-sip 3911_3951-sip.8-1-4a 8.1(4.0)
6608 6608-4.0.0.32-mgcp 4.0(0.32)
6608cfb 6608cfb-4.0.0.03-sccp 4.0(0.3)
6608mtp 6608mtp-4.0.0.06-sccp 4.0(0.6)
6624 6624-4.0.0.13-mgcp 4.0(0.13)
6901-sccp 6901-sccp.9-3-1-SR2-2 9.3(1.0)
6901-sip 6901-sip.9-3-1-SR2-3 9.3(1.0)
6911-sccp 6911-sccp.9-3-1-SR2-3 9.3(1.0)
6911-sip 6911-sip.9-3-1-SR2-4 9.3(1.0)
6945-SCCP 6945-SCCP-9-4-1-3SR3 9.4(1.3)
6945-SIP 6945-SIP-9-4-1-3SR3 9.4(1.3)
69xx-SCCP 69xx-SCCP-9-4-1-3SR3 9.4(1.3)
69xx-SIP 69xx-SIP-9-4-1-3SR3 9.4(1.3)
7832-sip.12 7832-sip.12-7-1-0001-393.k3 7.1(0001.393)
78xx.12 78xx.12-7-1-0001-393.k3 7.1(0001.393)
7902 7902-8.0.2-sccp 8.0(2.0)
7905 7905-8.0.1.1-sip 8.0(1.1)
7905 7905-8.0.3-sccp 8.0(3.0)
7910 7910-5.0.7.0-sccp 5.0(7.0)
7911_7906-sccp 7911_7906-sccp.9-4-2SR3-1 9.4(2SR3.1)
7911_7906-sip 7911_7906-sip.9-4-2SR3-1 9.4(2SR3.1)
7912 7912-8.0.1.1-sip 8.0(1.1)
7912 7912-8.0.4-sccp 8.0(4.0)
7914-sccp 7914-sccp.5-0-4 5.0(4.0)
7915 7915.1-0-4-2 1.0(4.2)
7916 7916.1-0-4-2 1.0(4.2)
7920-sccp 7920-sccp.3-0-2 3.0(2.0)
7921-sccp 7921-sccp.1-4-6-3 1.4(6.3)
7925-sccp 7925-sccp.1-4-8SR1-5.k3 1.4(8SR1.5)
7926-sccp 7926-sccp.1-4-8SR1-5.k3 1.4(8SR1.5)
7931-sccp 7931-sccp.9-4-2SR2-2 9.4(2SR2.2)
7931-sip 7931-sip.9-4-2SR2-2 9.4(2SR2.2)
7935-sccp 7935-sccp.3-2-19 3.2(19.0)
7936-sccp 7936-sccp.3-3-21 3.3(21.0)
7937 7937-1-4-5-7-SCCP 1.4(5.7)
7940-7960 7940-7960-8.12.00-sip 8.12(00.0)
7940-7960-sccp 7940-7960-sccp.8-1-2SR2 8.1(2SR2.0)
7941_7961-sccp 7941_7961-sccp.9-4-2SR3-1 9.4(2SR3.1)
7941_7961-sip 7941_7961-sip.9-4-2SR3-1 9.4(2SR3.1)
7942_7962-sccp 7942_7962-sccp.9-4-2SR3-1 9.4(2SR3.1)
7942_7962-sip 7942_7962-sip.9-4-2SR3-1 9.4(2SR3.1)
7945_7965-sccp 7945_7965-sccp.9-4-2SR4 9.4(2SR4.0)
7945_7965-sip 7945_7965-sip.9-4-2SR4 9.4(2SR4.0)
7970_7971-sccp 7970_7971-sccp.9-4-2SR3-1 9.4(2SR3.1)
7970_7971-sip 7970_7971-sip.9-4-2SR3-1 9.4(2SR3.1)
7975-sccp 7975-sccp.9-4-2SR4 9.4(2SR4.0)
7975-sip 7975-sip.9-4-2SR4 9.4(2SR4.0)
7985 7985-4-1-7-0-sccp 4.1(7.0)
8821-sip 8821-sip.11-0-5SR3-2.k3 11.0(5SR3.2)
8831-sip 8831-sip.10-3-1SR5-1 10.3(1SR5.1)
8832-sip.12 8832-sip.12-7-1-0001-403.k3 7.1(0001.403)
8845_65-sip.12 8845_65-sip.12-7-1-0001-393.k3 7.1(0001.393)
88xx-sip.12 88xx-sip.12-7-1-0001-393.k3 7.1(0001.393)
894x-sccp 894x-sccp.9-4-2SR3-1 9.4(2SR3.1)
894x-sip 894x-sip.9-4-2SR3-1 9.4(2SR3.1)
8961 8961.9-4-2SR4-1.k3 9.4(2SR4.1)
9951 9951.9-4-2SR4-1.k3 9.4(2SR4.1)
9971 9971.9-4-2SR4-1.k3 9.4(2SR4.1)
ata ata-3.2.4-sccp 3.2(4.0)
ata187 ata187.9-2-3-1 9.2(3.1)
ata190 ata190.1-2-2-003 1.2(2.3)
ata191 ata191.12-0-1SR2-3 12.0(1SR2.3)
headset headset-2-0-0002-5 2.0(0002.5)
Plug-in Report
------------------------------------------
cm-rtmt-client-plugin-10.0.0.0-0.i386.rpm
cm-axlsqltoolkit-plugin-1.1.0.0-1.i386.rpm
cm-tsp-plugin-10.5.3.3-0.i386.rpm
cm-jtapi-plugin-10.5.2.22900-1.i386.rpm
cm-taps-plugin-7.0.2.0-1.i386.rpm
cm-ctlc-plugin-6.0.0.1-1.i386.rpm
TZDATA file Version
---------------------------------------- ----------
platform-tzdata-2019b-2.el6.i386.rpm 2019-b Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
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