Generate Traffic Summary Reports
Only CAR administrators generate the Traffic Summary report. The report provides information about the call volume for a period that you specify.
You can either view reports that the system automatically generates or generate new reports. See CAR System Scheduler, for more information.
This section describes how to generate, view, or mail summary information about system traffic.
The Traffic Summary window displays.
In the Generate Report field, choose a time as described in the following table.
Choose the date range for the period for which you want to generate the report.
In the Select Call Types area, check the check boxes for the types of calls that you want to include in the report. To obtain the overall BHCC number for a particular hour or 24-hour period, choose all call types. The following table describes the call types.
In the Select QoS area, check the check boxes for the voice-quality categories that you want to include in the report. The parameters that are set in the following table provide the basis for all voice-quality categories.
If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.
Click the View Report button.
The report displays.
If you want to mail the report, click the Send Report button. To send the report, perform the procedure that is described in the Mail Reports.