Malicious Call Details System Reports

CAR provides reporting capabilities for three levels of users:

  • Administrators - Generate system reports to help with load balancing, system performance, and troubleshooting.

  • Managers - Generate reports for users, departments, and QoS to help with call monitoring for budgeting or security purposes and for determining the voice quality of the calls.

  • Individual users - Generate a billing report for calls by each user.


Note

Depending on your job function, you may not have access to every report that is described in this chapter.

Generate Malicious Call Details Reports

Only CAR administrators generate the Malicious Call Details report. The report displays the following details about malicious calls for a particular date range: origination time, termination time, duration (in seconds), origination (calling number), destination (called number), origination device, destination device, and call classification.

This section describes how to generate, view, or mail a Malicious Call Detail report.

Procedure

Step 1

Choose System Reports > Malicious Call Details.

The Malicious Call Details window displays.

Step 2

In the From Date drop-down list boxes, choose the month, day, and year from which you want malicious call details.

Step 3

In the To Date drop-down list boxes, choose the month, day, and year to which you want malicious call details.

Step 4

If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. Be aware that the CSV-format report is limited to 20,000 records. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area. Be aware that the PDF-format report is limited to 5000 records.

Step 5

To view the report, click View Report.

The report displays.

Step 6

To mail the report to an e-mail recipient, see the Mail Reports.

Additional Documentation

  • Administration Guide for Cisco Unified Communications Manager

  • Cisco Unified Serviceability Administration Guide

  • Cisco Unified Communications Manager Call Detail Records Administration Guide

  • Feature Configuration Guide for Cisco Unified Communications Manager