Generate CDR Error Reports
Only CAR administrators generate the CDR Error report. The report provides statistics for the number of error records in the CAR Billing Error (tbl_billing_error) table for a particular time period.
In order to determine why the error records failed the CDR Load, you must review the information in the tbl_error_id_map table.
The following table lists the CDR error codes and the definition of the error.
Error Code |
Definition |
---|---|
CDRs |
|
31101 |
CDR globalCallID_callManagerId <= 0 |
31102 |
CDR globalCallID_callId <= 0 |
31103 |
CDR origLegCallIdentifier <= 0 |
31105 |
CDR dateTimeOrigination <= 0 |
31108 |
CDR destLegIdentifier <= 0 |
31110 |
CDR dateTimeConnect <= 0 |
31111 |
CDR dateTimeDisconnect <= 0 |
31119 |
CDR originalCalledPartyNumber is empty |
31120 |
CDR finalCalledPartyNumber is empty |
31122 |
CDR duration < 0 |
31137 |
CDR LDAP error while retrieving UserID or ManagerID |
31139 |
CDR callingPartyNumber is empty |
31147 |
CDR origDeviceName is empty |
31148 |
CDR destDeviceName is empty |
31151 |
CDR origCallTerminationOnBehalfOf < 0 |
31152 |
CDR destCallTerminationOnBehalfOf < 0 |
31153 |
CDR lastRedirectRedirectOnBehalfOf < 0 |
31155 |
CDR destConversationId < 0 |
31156 |
CDR globalCallId_ClusterID is empty |
Orig CMR |
|
31123 |
Orig CMR globalCallID_callManagerId <= 0 |
31124 |
Orig CMR globalCallID_callId <= 0 |
31125 |
Orig CMR numberPacketsSent < 0 |
31126 |
Orig CMR numberPacketsReceived < 0 |
31127 |
Orig CMR jitter < 0 |
31129 |
Orig CMR callIdentifier <= 0 |
31149 |
Orig CMR deviceName is empty |
31157 |
Orig CMR globalCallId_ClusterID is empty |
Dest CMR |
|
31140 |
Dest CMR globalCallID_callManagerId <= 0 |
31141 |
Dest CMR globalCallID_callId <= 0 |
31142 |
Dest CMR numberPacketsSent < 0 |
31143 |
Dest CMR numberPacketsReceived < 0 |
31144 |
Dest CMR jitter < 0 |
31145 |
Dest CMR callIdentifier <= 0 |
31150 |
Dest CMR deviceName is empty |
31158 |
Dest CMR globalCallId_ClusterID is empty |
This section describes how to generate, view, or mail information about the CDR Error report.
Procedure
Step 1 |
Choose .The CDR Error window displays. |
Step 2 |
Choose the date range of the period for which you want to generate the report. |
Step 3 |
If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area. |
Step 4 |
Click the View Report button. The report displays. |
Step 5 |
If you want to mail the report, click the Send Report button. To send the report, perform the procedure that is described in the Mail Reports. |