Generate QoS Detail Reports
This section describes how to generate, view, or mail detailed information about the system QoS.
The QoS Detail window displays.
In the Select Call Types area, check the check boxes for the types of calls that you want the report to include. The following table describes the call types.
In the Select QoS area, check the check boxes for the voice-quality categories that you want included in the report. The parameters set in the following table provide the basis for all voice-quality categories.
Choose the date range for the period for which you want to see QoS information.
In the Select Users field, you can either choose all users or search for particular users. To choose all users, check the Select All Users check box. To choose individual users, enter the user ID of the individual in the User ID field and click the Add button.
If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. Be aware that the CSV-format report is limited to 20,000 records. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area. Be aware that the PDF-format report is limited to 5000 records.
Click the View Report button.
The report displays.
If you want to mail the report, click the Send Report button. To send the report, perform the procedure that is described in the Mail Reports.