Precedence Call Summary System Reports

CAR provides reporting capabilities for three levels of users:

  • Administrators - Generate system reports to help with load balancing, system performance, and troubleshooting.

  • Managers - Generate reports for users, departments, and QoS to help with call monitoring for budgeting or security purposes and for determining the voice quality of the calls.

  • Individual users - Generate a billing report for calls by each user.


Note

Depending on your job function, you may not have access to every report that is described in this chapter.

Generate Precedence Call Summary Reports

Only CAR administrators generate the Call Summary by Precedence report. The report displays the Call Summary for the precedence values that you choose by Hour of Day, Day of Week, or Day of Month.

This section describes how to generate, view, or mail a Call Summary by Precedence report.

Procedure

Step 1

Choose System Reports > Precedence Call Summary.

The Call Summary by Precedence window displays.

Step 2

In the Generate Reports field, choose a time as described in the following table.

Table 1. Generate Report Fields

Parameter

Description

Hour of Day

Displays the average number of calls in the system for the chosen phone numbers for the date range that was chosen for hour of day.

Note 

Ensure that the date and time range does not exceed one month.

Day of Week

Displays the average number of calls in the system for the chosen phone numbers for the date range that was chosen for day of week.

Note 

Ensure that the date and time range does not exceed one month.

Day of Month

Displays the average number of calls in the system for the chosen phone numbers for the date range that was chosen for day of month.

Note 

Ensure that the date and time range does not exceed one month.

Step 3

In the Select Precedence Levels field, check a precedence level that you want in the report or click Select All to check all precedence levels.

Table 2. Call Precedence Levels

Voice Quality

Description

Flash Override

Highest precedence setting for MLPP calls.

Flash

Second highest precedence setting for MLPP calls.

Immediate

Third highest precedence setting for MLPP calls.

Priority

Forth highest precedence setting for MLPP calls.

Routine

Lowest precedence setting for MLPP calls.

Note 

The Executive Override precedence level that is mentioned in the MLPP Precedence level on the Administration page will be considered as Flash Override in this report.

Note 

To uncheck the precedence level check boxes, click Clear All.

Step 4

In the From Date drop-down list boxes, choose the month, day, and year from which you want precedence summary information.

Step 5

In the To Date drop-down list boxes, choose the month, day, and year for which you want precedence summary information.

Step 6

If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

Step 7

To view the report, click View Report.

The report displays.

Step 8

To mail the report to an e-mail recipient, see the Mail Reports.

Additional Documentation

  • Administration Guide for Cisco Unified Communications Manager

  • Cisco Unified Serviceability Administration Guide

  • Cisco Unified Communications Manager Call Detail Records Administration Guide