Generate Voice Messaging Utilization Reports
Only CAR administrators generate the Voice Messaging Utilization report. The report provides an estimate of the maximum utilization percentage of the voice-messaging devices for the period and not the exact utilization. For example, the system calculates the utilization of a voice-messaging port/voice-messaging DNs between 11hrs and 12hrs by using the duration of the calls that used the voice-messaging port/voice messaging DNs. The system calculates utilization for the voice-messaging port as the (sum of duration of calls that used the voice-messaging port in that hour*100) / (maximum duration seconds in an hour * number of days between the fromDate and toDate selected). The utilization calculation for voice-messaging DNs represents the (sum of duration of calls that used the voice-messaging DNs in that hour * 100) / (maximum duration seconds in an hour * number of days between the fromDate and toDate selected * maximum number of ports in a gateway that is connected to the voice-messaging DN). The same value will display in the report as the utilization for the time between 11hrs and 12hrs.
You can review the Voice Messaging Utilization report for Voice Messaging Ports only as a newly generated report and not as a report that the system automatically generates.
You can automatically generate the Voice Messaging Utilization report for Voice Messaging DNs, or you can generate it as a new report. Only CAR administrators can schedule reports for automatic generation. See CAR System Scheduler for more information.
The CAR Voice Messaging Utilization report supports the Cisco Unity and Cisco Unity Connection voice-messaging systems.
This section describes how to generate, mail, or view Voice Messaging Utilization reports.
The Voice Messaging Utilization window displays.
In the Generate Report field, choose a time as described in the following table.
To choose a voice-messaging DN, click Voice Messaging DNs in the Voice Utilization pane.
The previously configured voice-messaging DN displays.
Choose the voice-messaging DN.
The DN that you chose displays in the List of DNs/Ports list box.
To choose a voice-messaging port, click Voice Messaging Ports in the Voice Utilization pane.
A list of configured voice-messaging ports displays.
From the list of ports, choose a voice-messaging port.
The port that you chose displays in the List of DNs/Ports list box.
In Select Voice Messaging DNs/Ports, click the down arrow.
The port that you chose displays in the Selected DNs/Ports list box.
If you chose Generate New Report, enter the date range of the period for which you want to see call information.
If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.
Click the View Report button.
The report displays.
If you want to mail the report, click the Send Report button. To send the report, perform the procedure described in the Mail Reports.