CAR System Event Log

CAR provides logs that you can use to track the status of the various activities. The event log tracks events that the CAR Scheduler triggers, such as automatically generated reports, loading of CDRs, report deletions, and database purging.

The event log provides a report on the status of the activities that the CAR Scheduler controls. The event log report shows whether the tasks started, completed successfully, or are in progress.

Generate Event Log

This section describes how to generate the event log report. The event log includes a list of tasks/reports that are scheduled on a daily, weekly, or monthly basis.

This release of Unified Communications Manager introduces the Task Monitor and Database Maintenance as new features.

TaskMonitor monitors the status of other jobs and cleans up Informix Dynamic Server (IDS) memory when necessary by using the IDS command "onmode -F." DatabaseMaintenance runs the IDS-recommended optimized database maintenance "update statistics" procedures.

Task Monitor begins about 1 minute after the Scheduler starts, and 1 minute after the Scheduler repopulates the schedules every day at midnight (00.00). The Task Monitor periodically (every 5 minutes) monitors the status of all jobs for the day from the tbl_event_log with the exception of the following jobs: PopulateSchedules, TaskMonitor, DatabaseMaintenance, and DailyCdrLoad.

When a task does not start on schedule because a previous task is still running, you may see something like the following trace message: 

2008-02-14 08:00:04, 602 WARN [main] services. Scheduler - runTasks(): Job [DailyCdrLoad] thread is busy, hence it will be removed from today’s schedule and not be started!”

The Scheduler gives a grace period to periodically sleep for 10 seconds and then check whether the task thread is complete. The Scheduler sleeps up to 2 minutes total. If the task thread is not complete after the 2 minutes of wait, the next task gets removed from the current schedule, and does not run until its next scheduled time.

The following table displays the list of tasks/reports and how often they are scheduled.

Table 1. Task List

Task

Scheduled

CDR Load

Daily

Task Monitor1

Daily

Database Maintenance2

Daily

QoS Notification

Daily

Charge Limit Notification

Daily

Database Alert

Daily

Delete Reports

Daily

Database Purge

Daily

Traffic Summary - Hour of Day

Daily

Top N Charge

Daily

Top N Duration

Daily

Top N Calls

Daily

Conference - Detail

Daily

Traffic Summary - Day of week

Weekly

Conference Bridge Utilization - Day of week

Weekly

Voice Messaging Utilization - Day of week

Weekly

Route Pattern/Hunt Pilot Utilization - Day of week

Weekly

Route/Hunt List Utilization - Day of week

Weekly

Route Group Utilization - Day of week

Weekly

Gateway Utilization - Day of week

Weekly

Line Group Utilization - Day of week

Weekly

QoS Summary

Monthly

Gateway Summary

Monthly

Traffic Summary - Day of month

Monthly

System Overview

Monthly

Department Bill Summary

Monthly

Individual Bill Summary

Monthly

Top N Charge

Monthly

Top N Duration

Monthly

Top N Calls

Monthly

Conference - Summary

Monthly

1
2
34

Procedure

Step 1

Choose System > Log Screens > Event Log.

The Event Log window displays.

Step 2

Click the Daily radio button to choose daily jobs, the Weekly radio button to choose weekly jobs, or the Monthly radio button to choose monthly jobs.

Step 3

In the List of Jobs area, choose the tasks for which you want information.

Step 4

To add the chosen task to the Selected Jobs area, click the right arrow icon.

Step 5

To remove tasks from the Selected Jobs area, choose the task that you want removed and click the left arrow icon.

Step 6

To add tasks with a different frequency, repeat the previous steps. For example, you can have daily reports and reports that include monthly or weekly tasks.

Step 7

Choose the status to include in the report. You must choose at least one status as described in the following table.

Note 

The system chooses the status of each event log report by default.

Table 2. Event Log Report Status

Status

Description

Complete

If this check box is checked, the event log report includes tasks that are complete.

In Progress

If this check box is checked, the event log report includes tasks that are currently in progress.

Interrupted

If this check box is checked, the event log includes tasks that have been interrupted, either manually by an administrator, or by an administrative process such as a DRS backup.

Unsuccessful

If this check box is checked, the event log report includes tasks that have failed.

Scheduled

If this check box is checked, the event log report includes tasks that have been scheduled but have not yet started.

Note 

When the Scheduler restarts, all unfinished jobs with a status of Scheduled get deleted. Current jobs with the status of In Progress or Scheduled get changed to Interrupted.

Step 8

Choose a date range by choosing From and To values.

Step 9

To generate the event log report, click the OK button.

The event log displays information about the chosen tasks.
Step 10

Print the log by right-clicking on the screen and choosing Print.

Note 

A grace period of up to 2 minutes gets provided, so an in-process job can finish before the next schedule job is scheduled to begin.

Output of Event Log Report

Table 3. Event Log Report Output

Parameter

Description

Sl No

Serial number

Jobs

Name of the task

Start Time

Time the task starts

End Time

Time the task ends

Status

Unsuccessful, in progress, completed

Date

Date the task is scheduled

Additional Documentation

  • Administration Guide for Cisco Unified Communications Manager

  • Cisco Unified Serviceability Administration Guide

  • Cisco Unified Communications Manager Call Detail Records Administration Guide

3 The system automatically configures and executes the Task Monitor, which is an internal task, on a daily basis.
4 Database Maintenance represents an internal task that the system automatically configures and executes on a daily basis.