Step 1

From Cisco Unified CM Administration, choose Call Routing > Class of Control > Calling Search Space.

Step 2

Click Add New.

Step 3

In the Name field, enter a name.

Step 4

In the Description field, enter a description.

Step 5

From the Available Partitions drop-down list, perform one of the following steps:

• For a single partition, select that partition.
• For multiple partitions, hold down the Control (CTRL) key, then select the appropriate partitions.

Step 6

Select the down arrow between the boxes to move the partitions to the Selected Partitions field.

Step 7

(Optional) Change the priority of selected partitions by using the arrow keys to the right of the Selected Partitions box.

Step 8

Click Save.

Step 1

From Cisco Unified CM Administration, choose Call Routing > External Call Control Profile.

Step 2

Perform one of the following tasks:

• To modify the settings for an an existing external call control profile, enter search criteria, click Find, and then choose an existing external call control profile from the resulting list.
• To add a new external call control profile, click Add New.

Step 3

Configure the fields on the External Call Control Profile Configuration window. See the online help for more information about the fields and their configuration options.

Step 4

Click Save.

Step 1

From Cisco Unified CM Administration, choose Call Routing > Translation Pattern.

Step 2

Perform one of the following tasks:

• To modify the settings for an existing translated pattern, enter search criteria, click Find, and then choose an existing translated pattern from the resulting list.
• To add a new translated pattern, click Add New.

Step 3

From the External Call Control Profile drop-down list, choose the external call control profile that you want to assign to the pattern.

Step 4

Configure other fields as needed in the Translation Pattern Configuration window. See the online help for more information about the fields and their configuration options.

Step 5

Click Save.

Step 1

From Cisco Unified Operating System Administration, choose Security > Certificate Management.

Step 2

Click Upload Certificate.

Step 3

In the Upload Certificate popup window, click CallManager-trust from the Certificate Name drop-down list, and browse to the certificate for the adjunct route server.

Step 4

After the certificate appears in the Upload File field, click Upload.

Step 5

(Optional) Perform this procedure again if your system can contact a redundant adjunct route server.

Step 1

From Cisco Unified Operating Administration, choose Security > Certificate Management.

Step 2

In the Certificate List window, click Generate New.

Step 3

From the Certificate Name drop-down list, choose CallManager.

Step 4

Click Generate New.

Step 5

From the Find and List Certificates window, choose the CallManager.pem certificate that you just created.

Step 6

After the certificate file data appears, click Download to download the certificate to a location that you can use for exporting the certificate to the adjunct route server.

Step 7

Export the certificate to each adjunct route server that sends directives.

Step 1

For phones on which you want to enable recording, set the Built-in-Bridge to On in the Phone Configuration window.

Step 2

Create a recording profile:

1. Choose Device > Device Settings > Recording Profile.

2. Create a Call Recording Profile for the phones that can record chaperoned conferences.

Step 3

Apply the recording profile to the line appearance.

Step 4

Add a SIP trunk to point to the recorder.

Step 5

Create a route pattern that points to the SIP trunk.

Step 6

Configure the following service parameters:

1. Play Recording Notification Tone to Observed Target

2. Play Recording Notification Tone to Observed Connected Target

Step 7

Assign the Standard Chaperone Phone softkey template to the phone that the chaperone uses.

Step 8

Perform the following steps from Call Routing > Directory Number for a new phone or from Device > Phone if the phone is already configured:

1. Configure only one directory number (DN) for the chaperone phone.

2. For the DN on the chaperone phone, choose Device Invoked Call Recording Enabled from the Recording Option drop-down list.

3. For the DN on the chaperone phone, enter 2 for the Maximum Number of Calls setting, and enter 1 for the Busy Trigger setting.

Step 9

For Cisco Unified IP Phones that support the Record softkey, configure the Standard Chaperone Phone softkey template so that only the Conference, Record, and End Call softkeys display on the phone in a connected state.

Step 10

For Cisco Unified IP Phones that support the record programmable line key (PLK), configure the PLK in the Phone Button Template Configuration window.

Step 11

(Optional) If you have more than one chaperone in your cluster, add the chaperone DN to the chaperone line group that you plan to assign to the chaperone hunt list.

Step 1

From Cisco Unified CM Administration, choose Media Resources > Announcement.

Step 2

Perform one of the following tasks:

• To add a new announcement:

1. Click Add New.

2. In the Announcement Identifier field, enter an announcement identifier.

3. In the Description, enter a description of the announcement.

4. From the Default Announcement drop-down list, choose a default Cisco-provided announcement if desired.

5. Click Save.

• To upload a custom .wav file for the announcement:

1. Click Upload File.

2. From the Locale drop-down list, choose the locale language for the announcement.

3. Click Choose File, and then choose a .wav file to upload.

4. Click Upload File.

5. When the upload finishes, click Close to refresh the window and show the uploaded announcement.