Guest

Support

Cisco Digital Media Manager

Hierarchical Navigation

Digital Media Manager | Help
Help, Training, Partnerships, and Support for Cisco DMS
We consider carefully all of the different types of advice and support that you might want as a person who uses Cisco DMS. This guide tells you from a very high level about some of the resources that we have ready for you today.
Technical Documentation
  • Learn how to set up, configure and use individual hardware and software components of Cisco DMS.
  • Get tips and timesavers and learn about recommended best practices for Cisco DMS.
  • Understand software feature parameters and limitations.
  • Read about known bugs and learn the workarounds for them.
  • Learn to troubleshoot common scenarios and obtain the answers to FAQs.
Marketing Collateral for Cisco DMS
  • Learn about the overall Cisco DMS solution, including benefits and industry-specific uses.
  • Read product data sheets, brochures, white papers, and case studies.
  • Get tools to help calculate your return on investment.
  • Find announcements about any end-of-sale or end-of-life dates for Cisco DMS products.
  • Read news releases and stories.
The Cisco Academy of Digital Signage
  • Cisco ADS offers an intense qualification program for content-creation professionals.
  • The curriculum at Cisco ADS pinpoints what you must know to successfully create, manage, and distribute signage content for Cisco DMS.
Software Download and Technical Support
  • Download firmware and software updates for Cisco DMS components.
  • Open a support case with Cisco TAC.
  • Some DMS components require Java Runtime Environment 1.6 or later. Check your Java Plugin.
Service Contracts pertaining to Cisco DMS
  • Learn about SAS.
  • Learn about SmartNet.
Warranty and End-User License Agreement
  • Each Cisco DMS product is covered by a warranty that applies to its original owner.
  • All Cisco warranties are subject to and provided only on the terms and conditions set out in the End User License Agreement document.